GoodLife Fitness reviews and complaints 2
View all 371 complaintsGoodLife Fitness - PT and membership
I've been charged of a biweekly payment of CAD$ 440.92 on November 23 2020. However, it was announced on November 20th that Toronto would enter into lockdown on November 23th, and since then I'mnot receiving any services.
Because I didn't have enough funds on my checking account, my bank charged me a NSF of CAD$48 due to GoodLife Fitness' intend of charging. I didn't imagine Goodlife Fitness would charge me for a service that I'mnot receiving or that we don't even know when we are able to resume activities at the gym.
I received an email on November 28th, telling me that they will charged me an additional CAD$25 because the payment didn't go through, and that they will be charging (CAD$ 440.92) once again on December 3rd.
I called to [protected] to ask them for a solution. However, the guy told me that (i) they sent to the bank the order to charge payments on November 20, when the lockdown was announced. But, It was known in advance that Toronto migh be entering into lockdown that week, thus, GoodLife could have stopped the order; (ii) my payment was due and they will withdraw it form my checking account on December 3rd.
How can a payment is due if I haven't received any service? cancelation of the sessions are not my fault!. Gyms have been closed in Toronto and they should be flexible at that.
My Desired Outcome is:
(1) to freeze that payment (CAD$ 440.92 - November 23) until that gyms at Toronto are able to open and I'm able to use the GoodLife Fitness'services.
Why I have to pay almost CAD$500 for a service that I don't know when I'm going to receive.
(2) Do not charge the CAD$25. It is not my fault that gyms are closed and that they want to charge payments over a service that Imnot receiving.
(3) Pay the CAD$48 that I've been charged from my bank due to GoodLife Fitness' intend of charging on November 23rd.
GoodLife Fitness - privacy issues
This location has failed to protect the privacy of its ladies by not communicating to the members that their change room is shared with a large and tall male who dresses as a lady. This male has male parts, and is often located behind me while I am undressing and naked without the consent of any of GoodLife's female population. All girls, teens and women are raised to protect their bodies from invasion and males. While I have a Diversity and Equity BA Honors Degree from UofT and absolutely believe in their right to feel comfortable; we have no way of knowing if this is simply a social experiment, a dare, a heterosexual cross-dresser or someone who authentically wants to be transsexual and deserves to be in this room. Furthermore, when I complained I was told I would have to relocate when the issue is GoodLife's issue not the females. It is completely unrealisitic and devaluing to ask me to change in a sauna after spin class. Even this person should not have to change in a sauna or washroom. They should also be given the respect they deserve and provided a separate change room AND shower. Your staff need more education on Diversity issues and how to respect all parties rather than give blanket statements without consideration, respect and communication to all parties involved. Without a statement to your clients you are merely part of the problem and not providing a solution. Note, all other facilities offer a third option or equal AND comfortable privacy within the shared venue. Your management and Privacy officer lack the education to resolve this issue and it should be brought into open dialogue with your staff and female members as standard education.
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Since the Pandemic and Toronto lockdown started March 2020, I stopped going to the gym since then.
I tried calling them so many times to cancel my membership but cant get thru or no one is answering their phone. They also shutdown their On-line access from their website and cannot reply to their email.
Thru March 2020 until December 2020 they keep taking monthly deduction from my bank account UNTIL I requested my bank to stop them from withdrawing money from my account. For the month of January and February this year they are still trying to withdraw money from my account and received a letter of warning from them. I was able to contact Goodlife in March and had an argument with Customer Service BUT I was able to cancel my membership with them. Unfortunately now, they sent me a letter and asking for payment for the month of January and February 2021 of about $54 and threatening me that they will sue me for it.
Instead of getting a refund for the 2020 payments I made while the city is on Pandemic Lockdown, they want to charge me for the months of 2021 too which they are now threatening for legal or collection fees.
My advice to you is to cancel your personal training contract immediately, and file a complaint with the Better Business Bureau for the money that was wrongfully withdrawn. Unfortunately, GoodLife will ask you to pay their "cancellation fee" and will likely not reimburse your money. You are not the first. GoodLife is known for this. As someone who was in your shoes trapped in a GoodLife contract the best decision I did was to cancel and leave GoodLife indefinitely. I, unfortunately, also lost $393.24 that I never got back.
If personal training is something you're interested in please look elsewhere. You mentioned you are from Toronto. There are many great gyms (local and private) and even many more great trainers, with the added bonus of no unfair contracts. Far beyond that of the quality of GoodLife. Once you leave GoodLife you will understand this. This company is truly a disgrace to the fitness industry.
Good luck.
goodlife is notorious for this. It the only reason why it hasn't closed down