Real Canadian Superstore reviews and complaints 3
View all 683 complaintsReal Canadian Superstore - Staff
One of your employees Kable Heidt beats women and is extremely violent towards women and proceeded to charge at a 15 year old girl with his hand raised at her. I don't think this is someone you should have working at your store as he is extremely dangerous. He also says very vulgar things about the other females he works with such as a girl named in customer service named katelynn and another girl named Katherine.
Desired outcome: Fire this employee
Real Canadian Superstore - Customers in the store with no mask, mgrs and staff refusing to address issue
April 19/2021 @4:45pm. Rochdale blvd in Regina. Customer in store walking/shopping with no mask/shield etc. Asked him to put on his mask, ignored me, followed him, kept ignoring. Went to self checkout, staff refuses to do or say anything. He left, still no mask. I spoke to store mgr previously, refuses to do anything. This company/store policy is a joke. You as a company should be ashamed of yourself. As a customer I should feel safe in your store, that you adhere to and follow the health and safety guidelines set forward by municipal, provincial and federal authorities.
Desired outcome: That you as a company will enforce municipal, provincial and federal guidelines. That store mgrs are on the front lines addressing these issues as they happen.
Real Canadian Superstore - Customer service/manager
Went shopping today. It happent to me to
See rude people but like this manager, never... After the staff mess up with my receipt, went back to customer service for the refund. I start beliving that some of the reduced prices of fruits are changed in purpose. Thats what happent to me, and this is not the first time. Just a little mistake of 13 $ in 3 products. Thats not all, when I want talking to the lady at the customer service, a young girl was dealing to another customer, and she listen the conversation. And she start yelling to me oooooo like that making sign with both arms to shut up and after ooooo she said "just wait here"... I was shocked... I lost my pacience and reply to her in the same way that she did... Thats where tho hole story begin...
The manager, lesslie ross... Show up. Very quiet, and extremely sarkastic, rude and offensive. I start talking to him complaining about the staff, and said that people who treat custumers cike that should'nt work here. For a frustraited and sad custumer, in my right obvieusly. Was expecting from him something like ;ok sir, would you come down please. Lets talk about that, we aplogise for the disturb and the mistake.. Well, it did'nt happent like that. The guy replay to me that he did'nt care at all about me and the mistake, and the staff behavior was correct and he dont have to apologise at all and he will bann me from the store forever. Yes, twice he said he did'nt care about me... And all I have to do is to take the refund and leave.. And he said never show up again... I said I will complain and I had a sarkastic lough ha haaaaa... He said just go, take me name and do whatever you want. I don't care.. He said go complain and go wherever you want, just leave this store and don't come back. I'm wondering why? Just because I caught him cheating with the prices and I am mad about that? He said is just a mistake and in no way he need or he will apologise about that... I got refound and went back home. Here again I saw a 2nd mistake. I got refound only for 2 products the 3rd (6, 50
$) not... I had to go back. I decided to fill a police report about what happent, but did'nt do it yet. Tomorrow first thing to do is the police report. I went back to customer service for the 2nd refound. Talk to the same lady again. This time she apologised and I said its ok. I'm here for the refound and it's all good. She sems nice. And I asked her politely if she can call the same manager because I want his name for the police report. The guy show up in 10 sec. And this time not for talking or trying to reason with me, but for being more aggresive. He said I was immature person if I thing I can fill up a police report for what happent. He said he had to talk to several people and they all said she was'nt rude to you. He said ;what you thing the police will do? They will call me, and will tell them whats happent here and they will roll the eyes... And do nothing... Yep like that... He said again if you think I am gonna be in trouble because of that, im am an immature person and am reactin like an immature. Person. And if you thing I can complain about him just try and nothing gonna happent. He will never fire a guy from his staff because of that and I can never sue this place... He asked me again for the 5th or 6th time to never show up here again... Because he dont want to see me or my face around. And after he asked me, I said ok, I dont care coming back. Dont care about this place, and more, dont give a sh...Coming back in a place like that where people get herassed and offended because of their accent. And by the and he repeted me 2 times this is good riddance... Yea, exactly what he said... Well, good riddance.
Why all that happent? I am a good citizen, never have problem with the law. I work very hard for making my living. I was'nt stealing, was'nt doing nothing bad. If their only problem was my accent, that's ok. I will go for my right. I feel very offended., extremely. Tomorrow calling the store manager ang calling the main office in ontario.
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