Canadian Tire

We had some muffler work done elsewhere, but were told by them to take our 2000 gmc sierra 4x4 to a mechanic to have the codes read that they had found. So we took it to Canadian Tire, thinking read the codes, in and out quick. The mechanic @ Canadian Tire noticed that the U-joints in the rear drive shaft were worn and needed to be replaced. My husband told the mechanic to do whatever they needed to correct the problem. 3 hours and well over $300 later they finished and brought the truck out to us. We left Canadian Tire to head back home, which is a little more than 45 minutes from Saskatoon. We headed on the highway, got maybe all of 20-25 minutes up the road, when all of a sudden we heard this loud BANG and smoke coming out from under the truck. We came juttering to a dead stop. We got out and looked under the truck and there was a huge hole in what appeared to be the transfer case, and tranny fluid leaking out all over the road like crazy! My husband glanced at the drive shaft where they replaced the U-joints and noticed the cap going into the yolk off the transfer case was missing along with one of the clips. After further observation, we noticed one of the clips on the rear U-joints connecting to the rear end was missing the snap ring as well! Thank god there was no semis or big vehicles coming close behind us, otherwise I might not be here today to write this out. Their negligent, inexperienced, sloppy mechanics screwed my truck's transmission up, and now they're saying it wasn't their fault and they refuse to repair ALL the damage they caused. They told us our transmission was going when we brought it in, and then we were told our tranny had NO fluid, then we were told our tranny had a leak. If the damn thing was supposedly leaking genius, then why didn't the mechanic notice it, point it out to us and fix it? Not hand it over and let a family travel in an unsafe vehicle that they let leave their shop. Any decent, honest mechanic wouldn't have let the truck leave with the problems (lies) the service manager, Josh came up with to us over the phone! Story after story and lie after lie. I think it's time to introduce the CROOKENESS, CORRUPT, NEGLIGENT, SLOPPY, LYING, [censored] that make up Canadian Tire's automotive dept. in Saskatoon, Saskatchewan on Confederation Drive to the world! DO NOT TAKE ANYTHING TO THIS PLACE. THEIR MECHANICS ARE BASICALLY JUST A BUNCH OF YOUNG KIDS, WITH SOME OLD MAN THAT LOOKS LIKE HE NEEDED TO RETIRE YEARS AGO, OKAYING THINGS BEING DONE TO OUR VEHICLES! We will be in touch with our lawyer. I WILL NOT ALLOW THERE NEGLIGENCE TO POSSIBLY PUT ANOTHER FAMILY ON THE ROAD TO BE ALMOST KILLED BECAUSE THEIR MECHANIC HAS NO IDEA HOW TO REPAIR A VEHICLE PROPERLY! This happened on Wednesday April 30, 2014. My husband got a call from their service manager Josh, while he was at work that the transmission was gone and needed to be replaced. My husband was told by Josh that he didn't know what he was talking about because the transfer case was in FRONT of the tranny not behind it. My husband told him to leave it until Saturday May 3, and NOT DO ANY WORK to it until we could come down and deal with it in person and point out their mistakes. When we arrived, the drive shaft was removed from the truck, the yolk was sitting on the front seat and the bolts and parts to hold the drive shaft were sitting on a desk across the shop and only turned up after we questioned a mechanic where they were. So nice that they took upon themselves to take things apart to try and hide their [censored] ups! The service mgr. refused to come down and speak to us in person because he claims he told us to meet him in the morning, which he never did. He told my husband it was his day off, but he was only 5 mins away and could come down whenever we got there. He told this to my husband on the Thursday after this incident.