Cajun Brothers Furniture & Mattress’s earns a 1.0-star rating from 1 reviews, showing that the majority of home furnishers are dissatisfied with their purchases.
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Sagging mattress, poor customer service
Spring Air Mattress Company
1207 West Crosby Road
Carrollton, TX [protected]
To Customer Service,
We purchased a Spring Air Mattress June 13, 2005 from Cajun Brothers in Conway, AR. One of the main reasons we purchased this mattress was the warranty.
We noticed that the mattress was sagging (on both sides) where we sleep.
Cajun Brothers came to our house, (February 2007), took pictures, measured the sag and sent them to Spring Air.
Spring Air replied that our mattress was not that bad. We needed to rotate the mattress.
Not that bad? Is a Spring Air mattress supposes to be comfortable and not sag for 2 years only? That is almost $500.00 a year for a bed. I really do not think this is acceptable. We are very unhappy with this mattress. We are supposed to have a 100% warranty not to be prorated in any way.
We have a king size Vienna pillow top. I sleep on the right side in the summer and my husband on the left. In the winter, we switch. In my opinion, we are rotating the mattress.
We are unhappy about the way we have been treated. If a mattress is sagging, IT IS SAGGING. It does not make any difference how much. If something is broken, it is broken.
We do not want another Spring Air mattress; another one would probably do the same thing as this one has. We are truthfully tired of the hassle. We have lived with this for a year now its time something was done.
We expect a refund from Spring Air.
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Overview of Cajun Brothers Furniture & Mattress complaint handling
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Cajun Brothers Furniture & Mattress Contacts
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Cajun Brothers Furniture & Mattress phone numbers501-336-9497501-336-9497Click up if you have successfully reached Cajun Brothers Furniture & Mattress by calling 501-336-9497 phone number 0 0 users reported that they have successfully reached Cajun Brothers Furniture & Mattress by calling 501-336-9497 phone number Click down if you have unsuccessfully reached Cajun Brothers Furniture & Mattress by calling 501-336-9497 phone number 0 0 users reported that they have UNsuccessfully reached Cajun Brothers Furniture & Mattress by calling 501-336-9497 phone number
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Cajun Brothers Furniture & Mattress address627 Front St, Conway, Arizona, 72032, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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When they tell you to rotate the mattress it means to flip it over, not rotate the sleeping order.