Camella Homes
Reviews and Complaints

We have sent our concern to their office on March 30. We made several follow ups through emails and phone calls. They replied to our email April 29 acknowledging that they received our request. (Imagine that's after a month when we sent our email!) They sent another email on May 6 which is a system generated email and did not even address one of our concerns. They never follow through. They are just good with promises but no actions done. They are so good in neglecting our needs. They don't put their customers first. They don't stand with their assurances/promises. Awful customer service! We just made a very wrong decision in investing our hard earned money to them.

Hi Camella,

Please fix my property at Block 6 Lot 8 Camella Bukandala Phase 4, Imus Cavite due to faulty water pipes which caused the paints to "na magbakbak". There's also various leaks in the comfort rooms so naglleak yung water from 2nd floor to ground floor, and one has a connection to the electric cables below. It's really scary and unsafe. Also, there's also a "kanal"-like space beside the property dahil sa paghuhukay na ginawa ng neighbor. Please please check and fix this asap.

I have pictures and videos to prove it. But, it's best if you check and fix the property as soon as possible due to it's unsafe condition.

Why is it the admin office at south bacolod keep promising to get my unit finished in certain months last year they keep saying it will finish last June to October, November or December you name it until this year. I checked recently my unit it didn't change much. I wanna know why you guys keep lying to us just tell us when this unit to get this done?oh my unit is on black 24 lot 5 freya model in South bacolod.
I just don't wanna wait another year, again this unit is been already a year but not much progress, please do your job take this seriously, we work so hard to pay this unit.

We have finished paying for the equity of the property since November 2017. And from December 29, 2017 to present, we have been paying PHP 19,535.00 each month.

Initially, we were advised that there would be a delay in the house construction due to some provisions that are needed to be built first (rip-rap etc). However, in 2018, we were told that the construction has already started and we can move in by 2019 or so. That's the reason that we tried to have our house loan with BDO reinstated. However, in May 2019, when my husband visited Camella's office to pay for our monthly due, he was informed again that the construction has not even started and will only commence by December 2020. Today, March 4, 2020, we were advised that the construction has not started yet because of a drainage system that needs to be in place first.

We have been waiting and paying for 3 years already and we have not moved yet to the house. The financing has also not been turned over to the bank. We badly need someone's help on this matter.

My wife purchased Block 1 Lot 13 Camella Bukundala 4 Imus. We where promised the house would be ready by October 2018 yet it is now December 2019 and it is not habitable.

The house has no water connection still and Xmas is fast approaching and family and coming to stay but we cannot move in because no water.
In July of this year my wife and I went to the Starmall office to discuss this matter and where informed there that the water would be connected by August. August 19 I called Camella and was informed by a lady called Nico that the water would be on by end of August.
I have emailed many times and I have sent messages via social media and have received zero replies. This is so very unprofessional.

I have just been informed via phone call to customer services water should be connected by December 14th. This sounds exactly like the same excuse I heard before. We where promised it would be finished October 18 so we have made payments for the last 14 month for a house we should be living in but can't.
I am currently in the UK where it cost me roughly 120 php a minute to call and my wife is alone in Manila waiting to move into house all this actions is causing her stress and affecting her health

We have a unit for turn over at le vecina dos rios but was reset twice already. Everytime they reset the turn over, there are no movement going on in our house. Contractors will touch it when its almost time to turn it over. How do you deal with this concerns?

Been 4 mos since monthly down payment was done and it was already on bank finance! Been 4 mos since we are paying our monthly amortization also! Today, they are rushinh to paint the entire house! Which is very frustrating on our part! Please look forward on this. Please

Engr. Mark Abenales and admin Elenita Pose cannot give us valid reason why contractors are working to finish the house just this day!

Please give us feed back on this

Hi. I already paid 80% of TCP as of September 2019, and my unit is only 15% completed stated in email last October, I emailed Grettle Ann Fajardo when will be the date of completion but she is not responding, when I went to their office in August she told me it was 40% completed and the Engineer will resume on the in September. Please give me definite date of completion, as I am an OFW, I cannot follow up it personally in their office.

The unit was completely paid in 2014 and the subdivision started homeowners occupation only in 2015. We were given numerous lies from the Camella Tuguegarao staffs regarding house building and land title processing and completion date until this end of the year 2019. Do we have to wait for 10 years in order for our transfer certificate of title be released? Do we really need to put this complain into court in order for you to provide actions regarding this problem? We had so many complaints on this Camella homes house building before we manage to occupy it in 2015 and then so many lies regarding tct processing. Can you help us on this matter?

Good day. I bought camella homes mika unit in Koronadal City South Cotabato and was turn over last June 2019. Now my problem is that every time my mother went to the office for that promo of free tiles she was left with nothing except for "will just call/text you maam". It's been 4 months since the turn over yet she hear any news about the free tiles that is included in purchasing my house.

Camella Taal,
Block 2 lot 3, Ella
Complains as follows;
1. Trusses in welding area was not painted.
2. Roofs are damage not installed properly.
3. Majority of the doors cannot be closed.
4. Stairways wood having cracks.
5. Door hinges was not installed propelly.
6. Almost 2 years has not been turn over rhe units due to this reason.
7. Engrs in Camella Taal did not do any action from last year.

Please do some help or we need to complain in Tulfo program to get some action

I am a paying member of the Northpoint Camella Association and I want to submit an issues that I am hoping the management should be resolved. These are the following concerns -
1. The First Peak Resources, that collects the Homeowners and maintenance has no provision to Homeowners living abroad to send the bill statement electronically. According to them, there was complaint from some Homeowners that many of them don't have email, therefore First Peak made a decision without consulting other homeowners to send the bills non-electronically without not considering the fairness between the homeowners living abroad and the homeowners with no email.
2. The other provision that was not included is the instruction on how make payments online thru BPI, BDO, Metrobank etc. Online payment is the most economical (saving the trees) and faster way to make payment especially to those people who are busy, in their work, OFW, or homeowners working or living abroad. Email or text are very important tools to disseminate important information to homeowners.
3. We are not getting any development or any communication from the Association. We have a right to know how this organization functions and any minutes, or information that the the elected official discussed during their meetings.
4. Global-Admin - I stopped by at the office and asked them about the Pest Control schedule, and one of the employee said that it was announced in the circular. Where is the circular? The answer was it was distributed in the mail box. I said we never see any circular in the mailbox. Well, I found that the circular was hanging in the elevator wall. How do you expect people to know what's going in the community if these circulars are in the elevator. How fast can people read? Did the management even check how these people perform? Are they doing the right thing to satisfy the customers?
5. Did someone report that the guards sleep in the sentry or Gate? Did someone check them how they perform their duties
6. VAT collection on the maintenance fees. - I found out that collecting VAT from our maintenance fees sometimes ago. Therefore there was a mistake on collecting VAT, but what happened to what we paid since we received this property?

Please, if you have any questions or concerns regarding my complaint or I could say my observations, please feel free to call me at [protected]. As a paying Homeowner, I need a feedback about this observation or complaint within 2 weeks from the date this observation is submitted
Thank you for your time.

We are from the USA. I paid php720, 000 in oct of 2018 for the whole amount of DP and all that is needed requirenment fees and hoped that our house will be built asap. We gave them all the requirements needed. BUT came sept 2019 and we never heard of them. Our house was not built until this writing.
We email them, messaged them but they are lazy to reply. Their phone number is hard to reach and sometimes no one answers.
We have been assigned to different people.
We talked to our agent Irene Tugade who after getting her commission, abandoned us.
We talked to her and ask her for phone numbers of people to talk to about the house update, but according to her she dont have the phone numbers of these people.
She said that these employees dontt give their personal phone number. I said how can we contact these people to let them know that we sent them emails?
We got different emails from employees but no one answers
Finally, my wife got an email from an employee named Era or whatever the name that was.
She said we have to send our check stubs again, and our certificate of employment.. Sigh... Sic...
I replied and said I sent this already way back in 2018 when I paid 720k for the DP. I also said that if you only took care of this, the moment we paid tge DP then everything should be fixed.
You know how stressfull it is to get those docs and the time and money you will spend sending the docs via DHL again.
I guess camella homes is numb about these complaints. They just don't care about customers.
We deeply regret that we trusted our money on incompetent and lazy employees. Calling Robert and Era of camella dos rios. I hope the management reads this and di some actions on your incompetence and customer service

Ako po si marivic cabrera owner po ng phase 5 block 7 lot 11 camella highlands baranggay tibig lipa city. Baha po lagi ang loob ng bahay ko tuwing umuulan. Ang neighbor ko po ipinasok ang balcony nya sa firewall ko. Nalaman lang po namin na may butas ang firewall ko noong nagpabakod kami nakita namin ung sa neighbor ko na ang balcony nila naka pasok sa firewall ko. Nireklamo namin ito sa hoa at sa lipa office pero water proofing lang ginawa now after ilang months baha ulit sa loob ng bahay ko. Sa picture po makikita na ang tubig ay pumapasok sa firewall. Magigiba ang bahay ko.