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Campbell's

Campbell's review: poor quality soup 45

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Author of the review
9:24 pm EDT
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When I opened the can of campbell's chicken gumbo lite soup, I was horrified. It was all water with no broth and chicken, just a bit of rice. It tasted horrible and ruined my casserole.
What's worse, is that I called the customer service phone number listed on the can and I was to be chared $3.75 just to talk to them! How outrageous and what extremely poor customer service! I have a legitimate complaint, do not have access to the internet because i'm a senior and am having to ask my daughter to log a complaint because there is no venue for me to do so.
I should not be charged to give my opinion on the quality of the campbell's soup at campbell's nor should I have had to waste my money on the bad-tasting soup. I would have preferred the red and white lable but it was not available at the large grocery store, just the lite version was available.

Generic brand, I hope you're better.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments
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Mary Pietrini
US
Jul 20, 2020 11:56 pm EDT

Why don't you answer the question? why don't you make the original condensed chicken gumbo soup anymore?!

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Nancy Holloway
US
Sep 13, 2020 1:39 pm EDT

With so many consumers, myself included, asking for this, I don't know why Campbells won't bring back the original Chicken Gumbo Soup ? This has been my go-to addition to Sloppy Joes for more than 50 years ! The new Lite version is a poor substitute. As a wise man said " if it's not broke, don't fix it ! "

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Grandma Sue
US
Sep 21, 2020 10:46 am EDT

Please bring back the original Chicken Gumbo soup! So many people love it! It is a comfort food in this awful pandemic!

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Stevielynn
US
Jan 11, 2022 5:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just bought chicken gumbo soup for the first time in years. When I poured it into the pan I saw not a single piece of okra. Just thin broth and a little rice. The soup isn’t even thick as I remember it to be and I used to love eating the little round okra seeds when I was a kid. I found not a single one in the entire van. Now that is cheap. The worst part is I have a second can on the shelf. What do I do with it? I’m not eating the vile watery gruel, I can tell you that.

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