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Tiger Brands Complaints 101

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1:22 am EST
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Tiger Brands Black cat peanut butter

Good day. I bought the Black Cat smooth peanut butter and when we openend it, it is very runny and very oily. Its actually difficult to get it on a knife. Really not nice especially as you can literally pour it out and niot spread on bread.

Item: Black Cat smooth peanut butter 400g

Man date: 25.04.2023 08:03

Expiry date: 21.10.2024 PA 7

Bar code: [protected]

Thank you.

Desired outcome: Refund

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1:08 pm EDT
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Tiger Brands Albany garlic and herb wraps

Good day,

Please be advised that a week ago I purchased 2 packs of Albany Wraps, one was Garlic and herb and the other the brown wraps.

These were meant to be a pack of 6,brand and sealed, the. Garlic and herb pack only had 4 wraps in them as opposed to 6.

I was very upset at this as we had visitors and there were two missing from the garlic and herb one, the brown wraps were 6 so no problem there. These were purchased from. The Bram Fischer branch, we had to share wraps otherwise two of my guest would not have received food.

For a famous brand like this, I was very upset regarding the lack of quality.

Desired outcome: I require replacements to make up for this disappointment and embarrassment. The packs were sealed and I did not exactly bother to count them as I have purchased these several times before.

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12:19 am EDT
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Tiger Brands Tastic rice

Hi I hope you're well. I've purchased a packet of Tastic Tice in the past weekend for a prayer at home from shoprite checkers. However I was very disappointed in finding that the rice was moldy. Its the first time I've ever experienced this issue with Tastic. It has caused me alot of inconvenience having to leave my prayer to go purchase more rice. I'm sending you this complain as shoprite checkers won't take ant responsibility and asked me to contact Tiger Brads. Thank you

Sharlene [protected]

Desired outcome: I would appreciate a refund,voucher for the inconvenience caused.

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Is Tiger Brands Legit?

Tiger Brands earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tiger Brands to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Tiger Brands is known for their high standards and safety. If you're thinking about dealing with Tiger Brands, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tiger Brands. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tigerbrands.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tigerbrands.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tigerbrands.com you are considering visiting, which is associated with Tiger Brands, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Tiger Brands has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 101 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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3:02 am EDT
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Tiger Brands Black cat smooth peanut butter

I bought 2 x 400g Black Cat Peanut Smooth Peanut Butter at Shoprite Store, Bar Code [protected], Man 27/02/2023, BB 27/02/2024, but was extremely revolted to say the least by the taste. My mom and daughter tasted as well and they too agree that it is disgusting so it definitely is not my taste buds.

I am not sure if this revolting taste actually is what it's suppose to taste like but if not, I would appreciate it if these items can collected for testing.

If however this is the actual taste then I definitely want a refund because there is no way I am eating this vulgar peanut butter.

Much appreciated,

Melissa

[protected]

Desired outcome: Please collect and refund

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3:16 am EDT
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Tiger Brands Tastic rice chips

I bought plenty packets of small tastic rice chips so we can take it for lunch daily. I paid R10 a packet only to see there are literally about -+ 10 chips in and then 5 out of 10 is broken. this is robbery this is now waste of money. They are worst than SIMBA. Is this now how you guys want to make money. This is pathetic. I will post and complain on every website, social media, ombudsman etc. whatever page I can find to let everyone know how we get robbed. And how bad this is i can't believe my eyes

Desired outcome: REFUND - and FOR THEM TO FILL THE PACKETS ATLEAST HALF

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3:37 am EDT

Tiger Brands Albany bread

Today on the 3rd of July 2023 now at 09h20 I just ate my bread with tea, best before date 08/07/2023 L3 Sasolburg 183 04:52. while I was eating, I felt something in my mouth, when I take the bread out it has hard plastic.. My worry is if it was my son eating that bread, he could have had a choke.. I love Albany bread so much cause it's soft n fresh all the time, I'm really disappointed.Bar code of the bread [protected].The bread was bought yesterday at 19h30 from our neighborhood tuck shops

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4:49 am EDT
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Tiger Brands Morvite cereal

I purchased a pack of morvite instant cereal from foodworld/shoprite in goodwood, cape town. This morning I made some of this cereal and to my surprise the bag was invested 3ith maggots! Thisbis absolutely disgusting! Is this what your brand represents?

I will jeve rbe purchasing any of the tyger brands ever again and trust me I will be informing everyone of the disgusting products you are selling off to innocent consumers!

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5:00 am EDT
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Tiger Brands All gold tomato sauce

Good Day

Please note I bought the original All Gold Tomato Sause yesterday and when opened there was mould in side. This is the 700ml Glass bottle.

Your prices is sky high these days I expect the product in perfect condition.

Your label on the product has multiple prints over each other and I cannot make out anything except the best before date on top of the cap.

this happened in south africa cape town brackenfell proteag heights

please rectify this

kind Regards

Alicia Olivier

Desired outcome: vouchers to replace my time commuting and product.

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6:37 am EDT
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Tiger Brands No Hair

I purchased “No Hair” and used according to instructions. See attached pictures on how I my skin is burned! The product was collected from me. I then received:
Use wiCode: [protected] at Shoprite or Checkers to get R70 off your TIGER BRANDS PERSONAL CARE purchase. Single use. Expires 2023/05/03.
With due respect this is absolutely unacceptable.

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4:56 am EDT
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Tiger Brands Fatti's & Monique macaroni

I bought macaroni on the 26 April 2023 at shoprite Marina Ebony park, I cooked them on the 5th of May 2023. I found black bugs (maggots) floating inside the pot. I took a look at the bag for expired date, it was not expired. So I am surprised what went wrong because it is stated that is BB 2025. I had to throw it away, because I am scared of food poisoning. I have images of the package as well as an amige of expiry date packages attached. Hopefully you will found out what is the problem as soon as you can.

Desired outcome: Please I will appreciate a response from you and apology. I will like to have my package as my family likes fatti's and monis macaroni.

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5:22 am EDT

Tiger Brands Ace quick cook mielie meal

Good Morning

Hope that you are well. I purchased this maize meal from Sunshine in Roodepoort last month in February 2023. When I opened it on Sunday 30 April 2023 to make porridge there was a black bug that flew out then there was another one that stayed in the bowl for me to take a picture of which is attached, then there were worms who were alive and crawling in the Millie meal. I have attached the package as well as the expiry date which is only 23 August 2023. I have a video as well of the worms being alive.

I had to throw the entire packet away and now I don’t have because I didn’t by knowing I have at home. I would like a response back on this please? Hope that you have a good day further. Thank you

Kind Regards
Marizanne

Desired outcome: Please refund me on this item.

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11:48 am EDT
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Tiger Brands Tastic long grain parboiled white rice

On the 22nd of April 2023

I wanted to cook rice.

I opened this pack. And it has some kind of mold in it .absolutely disgusting .and obviously can not eat this cause it looks like a hazard .this is absolutely shocking

Big pieces stuck together. Bluish grayish mold?

Probably purchased about Feb to March 2023.

Serial number : [protected]

I purchased it at pnp ceres or spar ceres.

Best before Date 11/2023

Desired outcome: Refund .And better service .can't say I trust tastic from here.ill definitely be moving.

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6:37 am EDT
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Tiger Brands Tastic rice.

Worms in rice. Third pack in three months. I am just sorry yhat I cannot remember the beans brand where I also found worms in (might have been a Tiger Brands product).

The item was bought at P & P Bloemfontein (Southern Centre).

They refunded me but the problem I am seeing as unresolved!

16/04/2023.

When I wanted to submit this complaint a message came up that it might not be resolved due to not been seen as important enough. Lest see what happens. There is other platforms and political parties that can be used and contacted.

Desired outcome: Feedback

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2:52 pm EDT
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Tiger Brands Tastic long grain parboiled white rice

I bought a pack of long grain parboiled white rice at Pick a Pay Hyper Kollonade Retail Park. I found rice weevils in the sealed rice pack. I'm really disgusted it's in three of the bags that I purchased. I'm a long time user of all Tastic products, and have never had any problem like this. The dates onf the pack, MAN:09/11/2022 00:52, BB: 09/11/2023 PM07

Desired outcome: Please refund me !!

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8:02 am EST

Tiger Brands Golden cloud flour

Good day

Re. Purchase of Golden Cloud flour 2.5 kg
I Mrs Yvonne McLean purchased the flour this morning and is very disappointed in what I saw when I opened the packet of Golden Cloud Flour. It was full of mites, they were still alive and I took pics of the actual mites on the inside of the packet when I opened it. I am Very disappointed to think I wasted flour sugar and yeast because I was going to sponsor underprivileged kids on this day of 17th February 2023 and I had to cancel their feeding for the day.
Please liaise with me as soon as possible.
Yours faithfully
Mrs Yvonne McLean
Contact number [protected]

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12:54 am EST
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Tiger Brands Fattis and monis spaghetti

Good day,
I had put some spaghetti to boil and found that there was maggots in it, I have supporting the brand for many years and this is a first for me it was absolutely disappointing that a top brand product had maggots in the product, I had a look at the bag and its not expired so there shouldn't be a reason that the food should of been contaminated unless the entire batch was contaminated with maggots this is absolutely frightening if we hadn't noticed and consumed the contaminated batch really disappointing. I have images of the packaging aswell as an image of the expiry date attached.

Desired outcome: I would like an apology and compensation for this as this could of been food poisoning.

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Update by Darren Naidoo
Feb 07, 2023 11:02 am EST

So we decided to cook fattis and monis spaghetti and after a while we found maggots floating in the pot and that was an absolute put off,

We have been supporting your brand for many years and this was the first time something like this happened please address as I have pictures of the packaging and pictures of the maggots.

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9:54 am EST
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Tiger Brands Tastic parboiled rice

I recently bought Tastic rice (2kg) at Pick n Pay in Pinetown, Pinecrest centre on the 7th of January 2023. I cooked it on the 8th and had a terrible case of Gasto for the following week. I did not think it was the rice at the time as I didnt see anything in it. On the 1st of February when I was cooking it, I found worms. About 1mm long and had black spots on either side of it. I am absolutely disgusted. I lost my appetite completely. I still have the packet of rice with me. What worries me the most is the fact that I am pregnant and have no idea what effect these worm have on me and my baby.

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3:30 am EST
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Tiger Brands Tastic Rice

Please advise me why your rice turns blue after 1 day in the refrigerator. I give my dogs rice and chicken as its supposed to be healthy but lately their tummies have been upset and we did not understand why. Yesterday I noticed the rice was blue and would like an explanation please or and investigation into this. According to the internet the culprit may be Chromobacterium subtsuage. This is an indication that bacteria is running rampant in the rice. Please investigate and advise me what the outcome is as my vet account keeps running up and I will immediately stop using your product and suggest to my vet that there is a problem with the healthy diet they prescribe.

Desired outcome: Please just resolve the problem as it can cause health issues.

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12:03 pm EST
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Tiger Brands 10kg aunt caroline rice

I purchased. X 2 10 kg aunt caroline rice from shoprite checkers.

The one 10kg that I used I found that when it was cooked it was not of the same quaily it seems like there was broken rice put in that packaging as well as the rice was mix. I have use aunt caroline rice as my brand of rice for cooking and I am very dissatisfied. The rice seem to have cooked unevenly.

Dissatisfied customer. I wish to be replace with my 10kg rice. It seems like the manufacturer is not doing quality control.

Desired outcome: I want to be replace with my 10kg rice.

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2:38 am EST

Tiger Brands Instant Oats 750g

Hi

I purchased instant oats 750g and when i opened it there were full like wormmy look. I called the customer care line but alll they said they will get back to me.

I called 3 times and still no one has come back to me.

My reference is TB [protected]

Very disappointed of the product and moreso customer's service is very poor.

Please contact me on [protected]

Thanks

Mr Mayet

Disappointed

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Overview of Tiger Brands complaint handling

Tiger Brands reviews first appeared on Complaints Board on Jun 17, 2016. The latest review Black cat peanut butter was posted on Dec 2, 2023. Tiger Brands has an average consumer rating of 1 stars from 101 reviews. Tiger Brands has resolved 0 complaints.
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  1. Tiger Brands Contacts

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  3. Tiger Brands emails
  4. Tiger Brands address
    3010 William Nicol Drive, Bryanston, Johannesburg, South Africa
  5. Tiger Brands social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Tiger Brands Category
Tiger Brands is ranked 15 among 26 companies in the Food Production category

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