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Canadian Premier Life Insurance Company / Legacy General Insurance Company Customer Service Phone, Email, Contacts

Canadian Premier Life Insurance Company / Legacy General Insurance Company
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canadianpremier.ca

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4.0 4 Complaints
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Canadian Premier Life Insurance Company / Legacy General Insurance Company Complaints 4

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7:49 pm EDT
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Canadian Premier Life Insurance Company / Legacy General Insurance Company Clerical ineptitude

Certificate/Policy number: 44L4218654 and 46AT8K7718

I have had these policies for 15 years+ and experienced no problems until now.

On September 10, 2019, I called the customer service number and changed my name on my policies and gave the new credit card information. Billing continued without any issue until September 2020. Suddenly I receive two (2) letters indicating the monthly premiums were not successfully charged to the credit card.

I called my credit card company and was advised Canadian Premier had submitted their invoice showing an expired credit card date. The last eleven (11) months of premiums had gone through without any problem as the correct information had been submitted.

I called Canadian Premier, and after 1 hour and 33 minutes, I was finally able to speak to a customer service representative who remained nameless throughout the entire conversation. He did not listen to what I was saying and ultimately called my credit card company a liar.

In addition to this, he tried to tell me I had not called in since May 2018 even though I had repeatedly told him I had called in on September 10, 2019. Then he intimated that I was lying.

Also, the letters came to me in the wrong name. Apparently Canadian Premier had no longer wished to continue using my current name and somehow that was my fault also.

To be extremely clear, I had called in on September 10, 2019, to change my name away from my lying, cheating, wife-beating, ex-husband. I changed my name everywhere that I conduct business. AND, I made sure the beneficiaries were no longer showing my ex-husband. I'm now concerned that information has morphed itself back to his name. That would be very wrong!

When it became clear the customer service representative was NOT listening to what I was very clearing stating, I asked to speak with someone else. He immediately put me back into the queue and now it has been another hour and 40 minutes with no one answering my call. It may be because the office is apparently now closed (according to the website). It would be nice if the automated assistant indicated the office was now closed.

Please contact me to have this quickly and efficiently corrected. I want my name corrected on the policy to my legal name; I want the billing to continue as it had in the past eleven (11) months using the correct expiry date without any financial penalty to me due to Canadian Premier's clerical error; and, I want to confirm the change in beneficiary (away from my ex-husband).

I await your call.

Thank you very much.

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12:19 pm EST

Canadian Premier Life Insurance Company / Legacy General Insurance Company cibc visa payment protection plan

As there were so many dates of such occurrences, I will skip them for now, but they are available upon request. Now, since I am looking for people from specifically around Toronto who had experienced same problems to start a class action suite, I would like to state, that I have PDF files recording all CPLI ( from now on ), Hard paper copies, and MP3 recording of all conversations I had a huge misfortune to have with them.
To the point.
CPLI gets payed for their services every time your CIBC Visa charges you its monthly payemnts, so CPLI fee is there as well. But when you get laid off and even after they approve your claim and making your monthly payments for you, they work VERY hard to not to. To explain: I was told repeatedly to send my monthly report form to an E-Mail which does not exist ( have a proof of that address given to me by them on phone and a copy of a mail bounceback ). Faxing to them will result of them not doing anything neither, and claiming that they did not receive it. Every month, i kid you not. Given first two sour scenarios, I never even tried to mail it to them, because this would be "lost" even easier. Last steam which blew my lid off is when I called them upon them being late, aga, of course, was told they never received it, resent it t othem and when called a day after to confirm that they got it this time, they told me they got it long ago ( first attempt, I suppose ) and already issued payment. Obviously, one of those statements is a lie. Honestly, I think they never lose anything, but keeping back hoping you wouldn't be persistent enough with them so they can skip the payment. On the top of it, their staff will NEVER give you an employee number, so there would be virtually noone to blame or even have a proof that you called them, unless you record them yourself. All sounds like a complaint toward bad customer service, but... it is a fraud. Them stalling your payments all the time results in you getting late payment charges all the time, therefore, deliberate holding back turns into a theft. Wouldn't be surprised if they even have an undertable agreement with CIBC Visa to intentionally be late that Visa can charge you late payments guaranteed, who knows.
Never use CIBC Visa Payment Protection Plan.
If you had similar experiences, and have proof of those wrongdoings, please do not hesitate to contact me via E-Mail, so we can collect those evidences together.
Sincerely, Ilya Makaroff

P.S. This is registered under Health and Life Insurance since CPLI is one, and Visa Payment Protection Plan is their side product.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought life insurance and accident insurance by this comoany and as I read this article here and in some websit I begun confuse which place I should verify if this company legal or scam? Here are some that I found through website: 1: address in internet of this office and in my contract paper are the same but website tells where is postal code M2N 7J8...

Read full review of Canadian Premier Life Insurance Company / Legacy General Insurance Company and 5 comments

Is Canadian Premier Life Insurance Company / Legacy General Insurance Company Legit?

Canadian Premier Life Insurance Company / Legacy General Insurance Company earns a trustworthiness rating of 97%

Highly recommended, but caution will not hurt.

Our conclusion: Canadian Premier Life Insurance Company / Legacy General Insurance Company stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Canadian Premier Life Insurance Company / Legacy General Insurance Company's reputation as a trustworthy leader in their field. Customers can rely on Canadian Premier Life Insurance Company / Legacy General Insurance Company's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Canadian Premier Life Insurance Company / Legacy General Insurance Company. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 75% of 4 negative reviews, Canadian Premier Life Insurance Company / Legacy General Insurance Company is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

The age of Canadian Premier Life Insurance Company / Legacy General Insurance Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Canadianpremier.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • Canadianpremier.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The canadianpremier.ca may offer a niche product or service that is only of interest to a smaller audience.
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8:48 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been paying for group insurance through Sears since 1997. I am now 73 years old, and only just discovered that the insurance has not been valid since I turned 65. That's 8 years of paying for useless insurance! In this day of computerized technology, there is no excuse for a company to not keep in touch with clients with such important information.

Read full review of Canadian Premier Life Insurance Company / Legacy General Insurance Company and 5 comments

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Overview of Canadian Premier Life Insurance Company / Legacy General Insurance Company complaint handling

Canadian Premier Life Insurance Company / Legacy General Insurance Company reviews first appeared on Complaints Board on Oct 3, 2012. The latest review Clerical ineptitude was posted on Sep 28, 2020. The latest complaint Clerical ineptitude was resolved on Sep 28, 2020. Canadian Premier Life Insurance Company / Legacy General Insurance Company has an average consumer rating of 4 stars from 4 reviews. Canadian Premier Life Insurance Company / Legacy General Insurance Company has resolved 3 complaints.
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  1. Canadian Premier Life Insurance Company / Legacy General Insurance Company Contacts

  2. Canadian Premier Life Insurance Company / Legacy General Insurance Company phone numbers
    +1 (844) 894-0378
    +1 (844) 894-0378
    Click up if you have successfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number 0 0 users reported that they have successfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number Click down if you have unsuccessfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number
    General Questions
  3. Canadian Premier Life Insurance Company / Legacy General Insurance Company emails
  4. Canadian Premier Life Insurance Company / Legacy General Insurance Company address
    25 Sheppard Avenue West, Suite 1400, Toronto, Ontario, M2N6S6, Canada
  5. Canadian Premier Life Insurance Company / Legacy General Insurance Company social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Canadian Premier Life Insurance Company / Legacy General Insurance Company Category
Canadian Premier Life Insurance Company / Legacy General Insurance Company is ranked 268 among 464 companies in the Insurance Services category

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