Canon
Reviews and Complaints

The representative is the worst person i've ever called. He picked up the phone, said heyyyy and say nothing. So I introduce myself and he said what do you need. Is it kind of a joke?
I explained my situatuon and he keeps asking about some numbers. But I don't understan what number he's asking. I asked him back, he started to yelled at me several times keep asking about the number. I'm not deaf. I just don't know the number you are asking. You should explain what the number you need. You need my phone number? Device number? You should explain. There're bunch of good electric products in this world. I would never buy a canon so that I don't need to attach canon customer service.

Since before Christmas I have been trying to get information from the USA not realizing there was a Cndn. Site that could help. Because I would be temporarily working I purchased a small printer from Walmart on sale. The model Pixma TS 3375
Since approx. 10 days into use the constant message was E 6 or message for message was E6 /E1 same for color thinking recipient would not know I was sending purple or Brown...
I tried shaking cartridges there was not even a faint sound indicating ink was surely dried up.
It is not for people of Quebec to line up at this time to do returns to Walmart.
I want Canon to take responsibility for this damaged product that I can only image was rewrapped for a suspecting client to stupidly buy. And try to get to work on her own because we cannot have help in our dwelling and I can longer afford to put on my USB key and print away from home.
What are you going to do about it?!
Thank you in advance of your response
Lilli McGaw

I purchased my PIXMA G4210 tank printer 07/17/2020 along with the CarePak. In the last few days, I have attempted to call Canon Support [protected] multiple times. I have attempted to fix the problem myself by downloading new drivers for the printer, as well as Acrobat Adobe.

Since buying this printer and the CarePAK, I have had one issue before with this printer. The first time, I clicked CHAT and unbeknownst to me, I was given over to a third party which charged me $300 because he stated my Microsoft Key was expired, which I quickly discovered was a lie. I did get my money refunded on that case.

For the current problem, I was again given to a third party, Just Answer, which I again thought was part of Canon. They had me pay $40 for service that I did not get. I was placed in a queue. I need my printer now or I would not have it. I contacted Canon Support on Facebook only to find out they are not part of Canon or that is my understanding. They gave the above number and told me to contact Canon Support. Again, no answer, except a recording. After several questions, I was again put on hold.

I have uninstalled (removed the device and software) and reinstalled it twice. No change in performance. Still will not print black ink.

I paid for support service as this is not a cheap printer. So far, I have not been given the support I need.

I have been trying for several days to contact technical support about an error message and not being able to print. I have called the number for this particular model and not once has it recognized the model Pixma G6020 when asked for it. It always repeated a completely different number. Several times it has told me to call back when I have the product number and registered my printer. I already did so. I have called several different numbers and got no response. I have spent over 2 hours on-line trying to find some support. So far, the only support I have found is through another company I have to pay for help. Every time I tried to find a number on the internet, it took me to dozens of companies that were not Canon. I tried the call back process - no call back. I got a survey from Canon touting their "World Class Customer Service." I don't know what world they are talking about but it's not mine.

I had to return my imageClass MF269dw for a replacement one. Then the replacement one did not print. Never was informed I was to take out the drum as well as the toner cartridge. As a result the replacement had no drum. I've been waiting over a month for a drum which has stopped me completely from doing any business I do because I can't print anything. Over a week ago I was told it had been on back order, but I wasn't informed until I called.

When I attempt to scan to my computer from my printer (Pixma TS9120. I get the message "set the PC to start scanning". I have tried several message help lines to no avail. I tried to contact Canon technical support and after working through the automated phone line was notified I had to register an account. I then registered an account and called back through the automated phone system and entered my phone number and was informed no account for that phone number could be found. I could not get in contact with a human and am stuck with a printer that will not scan.

Four attempts to contact tech support for my Pixma G4210 printer on 1/20 and 1/21/21 resulted in being placed on hold for interminable amounts of time. Never succeeded in getting through, rendering printable unusable.

In the past I have been very pleased with Canon products and support. This tank printer is a winner.

Current complaint - Power saver activates and cannot be turned off. The printer is located away from two workstations in use, so to reactivate printer entails too much time and effort. We need to disable power saver. Please advise how - hammer? chainsaw? or is there a more logical manner.

We bought this product in November and it has been nothing but problems. Set up manual was virtually useless; CD to download didn't work; we had to download scan function from the internet, causing problems with one computer's administrator account; contact phone's questions were ridiculous and wait time of 40min was unrealistic, as a matter of course (more than 40 minutes, which is insane anyway); no live chat or internet avenue to resolve tech issues.

Despite using Canon products for longtime, I am totally dissatisfied with this product, particularly in light of its initial cost. In fact, its box is misleading, since it did not indicate black printing only, not color.

At this stage, I would like to request return of the product and a full refund. I'll go back to Epson or HP. Please advise procedure for return and refund

The product didn't even last two years. Several people have the same issue. Spent 1 hour on-hold after registering product to find the "$110 Instant savings" was [censored] because the printer was only $199 to start. I've only used the printer 10-15 times. Will never buy again.

This is the worst company ever to order and the costumer service are nasty and they have no respect espicially we are in pandamic they have to be cocnsiderate about poeple feelings no respect and no empathy they only want to take people money its my 2nd time to order a lens from them the first one was broken and the second time took 4 month to arrive and when I called for return they said you place the order from august we cant help you...

Was given instructions on how to return printer via UPS. Brought what Canon said I would need. Was tld I could use 1 label for both packages. UPS said it wasn't the right info and charged me $120. I assumed I would be reimbursed.
Called Canon support and got a "Well, I don't know it's not our fault and I'll see what I can do..." like it was a huge favor and my fault. On the phone for 35 minutes.
I need to get the refunded money for the printer, paper, and this shipping into my bank account immediately due to the financialhardship the pandemic
6/22/2020
order #s [protected]

I called today for technician support for my canon TS3322, unfortunately I don't have the name of the guy who attended the call. He was very rude, he told me not to call canon anymore just because I could pay the $149 that he was charging me in order to clean my laptop so that he can proceed with the printer installation, he hanged up on me. I also told him that I was going to consulted with my daughter and he stated that my daughter is not a technician and has not knowledge how it works.
If any questions this is my email
[protected]@yahoo.com

I just bought a pixma tr 4527 and all functions work fine except for the duplex print function .I'm operating from my Samsung Android, on the print setup
Menu, I choose duplex long, and short edge press on print and only one side get print and stop, saying print finish and then I tried with my wife phone a LG power 3, still doesn't duplex print everything else work fine, but i can't duplex print

Good day,

Please allow me to tell you about our Church's dilemma with Canon / AssetFin. This may be my 3'd submission and I apologize for that. We as a Church Management Board need to put this situation behind us asap.

Canon and AssetFin have been harassing us with a document they say is a binding contract. This 'signed contract' was a document signed by a former Pastor of this congregation a couple of years back with no date and start meter reading for the printer in question. This printer we pay for every month R2700 (and we are a PBO / Church working with the public money) is a scam and a true shame. This printer hasn't been serviced for a total of 4 months during 2018 and therefore we as the fiduciary committee decided to stop the R2700 payments.
They've sent an agent during January 2019 to sign a new contract and promising us a new machine then, but we refused due to the fact in Church we may not sign contracts without the consent and advice of the legal team of HQ. They've also during this week threaten us further with another letter from a legal company called Accountability dated 2 July 2019 but we only received on 22 July 2019. We have communicated with them effortlessly. The said printer is still on our premices and we would love for the Contractor to remove their broken and defective instrument.

My Email correspondence may be provided for perusal. I've written since October 2017 on many levels (even management from Canon Gavin Botha) for the poor printing quality of their machine. Unfortunately, we haven't recorded any calls., But all my emails may be used to justify a decision we took to stop payments to this company that for months they didn't produce any service or even exchange their machine for a more effective one. They had the chance and unfortunately they blew it. Should they not withdraw their claim we will as Public Benefits Organization let this go public.

We are really sad about them dealing with us in such a way. Wanting installments for poor services rendered and a defective machine. I can also send some photos of the printer for the investigation.

We do not feel contracted with a company that didn't meet their obligations to make sure our printer experience is unforgettable. We as the fiduciary committee feel they had ample time to rectify the problem and make sure our printing experience is above approach.
The photos also show what kind of money they take for a machine shown in the video. I've tried to attach all emails between us and Canon, but it didn't want to attach to this complaint.

Please help us and salvage what has been broken.

We will be so happy.

On Behalf of the Church Board
Pastor Morné Lötter
[protected]@gmail.com

The above product is available since 2017, I would like to buy the len through retail shop in Hong Kong at recent; however I was told that this Len would not be distributed to retail shops for sell from Canon HK; customer only buy it by Canon 5D Mark IV Kit set if I want to get this Len.

Although Canon HK with online shopping service, all products' price on the online store is higher 30-40% than the retailers. (e.g. Canon EOSR sell for HKD17, 480 through online store at Canon but sold for HKD13, 000 at retail store); I don't understand why Canon HK take this approach to treat their customers; it is unfair to Canon's user. Or your company would like to encourage existing Canon' user exchange their product to other brand, like Nikon or Sony.

I have purchased canon printer on 23rd July, 2019 (Tuesday) and facing the problem of Paper Jam. I only get Saturday and Sunday for my printing work and i am not able to get print today. Please try to resolve my problem as soon as possible.
Thanks
Name - Himanshu Dalania
Contact - [protected]
Email Id - [protected]@gmail.com
Address - M 93B MP Nagar, Shastri Nagar, Ghaziabad, Uttar Pradesh, India
Pincode - 201002

I did research on cameras and finally decided to buy the Canon d80. So I put the camera kit in my cart online along with some new glass. I had an older camera and planned to used the canon upgrade program for a ten percent off discount. So I get to payment and found out I had to call I for the upgrade program. I planned to use PayPal credit for payment. So the discount was applied. I was told I had to pay by phone. PayPal credit is a digital card and payment must be done online. So I could not place my order. I email Ed canon and was told I would receive a response in 8-12 hours. I never received a response. So I called and asked to speak to a supervisor. The supervisor said that PayPal is for online payments. I said so would you prefer I take my business elseware? The supervisor said well ma'am I can't tell you what to do, but we can't do the upgrade program online. Well they won't get my business. I will find a new line of cameras. I have used canon for more than 25 years, but never again. How rude. PayPal is advertised on their site so it should be able to be used for all payments.

After replacing the ink printer would not print when it finally did start to print it still wouldn't print pictures then it started to overlap the words all ink was replaced with brand new cartridges printer continues to have same problems.
I've wasted over 50 dollars on ink and 17 dollars on paper thanks canon.
I called for tech support they were very judgemental on using bulk ink so I went and bought the new ink cartridges ONLY to have the same issue

I purchased a G3X camera. It failed after 27 months. I was told by the retailer it had exceeded its expected lifespan. Canon have said I have to pay for a repair, as it is out of warranty. A basic repair cost is £130. I have never purchased such an expensive piece of equipment with such a poor lifespan. And canon seem to wash their hands of you once equipment is out of warranty. It doesn't matter that is has not lasted a reasonable amount of time.