Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Capital One Credit card
Capital One

Capital One review: Credit card

S
Author of the review
6:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a credit card with a small limit that I got because I wanted to improve my credit score. I don't like credit cards and I have no debt except a Jeep that I bought last year for my son. I don't have a mortgage payment or other car payments, nothing. I have never been late on my car payment and I thought that I had never been late on my credit card. I have a lot going on in my personal life. I relocated a couple of years ago to move in with my elderly parents. My dad had Alzheimer's and he recently passed away. I am taking care of my 84 year old mother. There has been so much to do and it has been so stressful. I barely have a moment to myself. I am OCD about paying my bills on time though. Apparently, Capital One doesn't process all payments on the due date. If it is after a certain time, it will post on the next day. Who does that? No one I do business with. So I had two of these and they were in the last 60 days, so recently. The customer rep said that they would take the most recent one off, which I appreciated. I then asked because of my circumstances if they would consider taking the other off. I was transferred to a supervisor, William, who basically said that the guidelines said no and that I could pay the account off and close it. Wow. I said that you would really lose a customer over $25. Then I asked to speak to someone else. He said there is no one else. I asked if he spoke for the entire corporation...if he has the last say in all things. He said yes. Seriously? I have worked for a number of Fortune 500 companies and have done business with AT&T, Xfinity, etc. There is always a complaint department or a resolution department. William told me the only other thing that I could do is speak to HR. I am an HR professional. I do not deal with customers. I deal with employees. Who is this guy? So I hang up and I call back and speak to a customer rep in the auto financing dept. Totally different experience...and they do have a resolution department. How can an organization operate so differently from one department to the next? I hang up and go online. Within ten seconds I see this website. So there is another avenue to file a complaint, one which I was not told about. I see that they only respond to 17% of the complaints, so they will probably never see it. This whole experience tells me that the credit card side of Capital One does not care about their customers. William said that he had to treat all customers the same or it wouldn't be fair. Not fair is that my dad just died prematurely. I am sorry if I missed the cut off time ON THE DUE DATE. No compassion...no understanding...I paid the entire balance a minute ago. I am not a happy person right now. This is not a customer friendly company, because they do not have customer friendly policies.

Desired outcome: Late fee reimbursed because I really wasn't late.

More
Send message
Copy link
Report
0 comments
Add a comment

More Capital One reviews & complaints

Capital One - scam and cheating! 43
Capital One - unreasonable account restrictions 38
Capital One - terrible experience 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - fraud business practices! 138
Capital One - title department lien release 23
Capital One - Denial of credit card
Capital One - harassing calls
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - false winner of a shoppers sweepstakes 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - Saving
Capital One - credit card 1
View all Capital One reviews and complaints

  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
    Click up if you have successfully reached Capital One by calling +1 (800) 481-3239 phone number 5 5 users reported that they have successfully reached Capital One by calling +1 (800) 481-3239 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number 4 4 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number
    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
    Click up if you have successfully reached Capital One by calling +1 (877) 383-4802 phone number 1 1 users reported that they have successfully reached Capital One by calling +1 (877) 383-4802 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number 8 8 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number
    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
    Click up if you have successfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 227-4825 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number
    Credit Card Accounts
    +1 (800) 867-0904
    +1 (800) 867-0904
    Click up if you have successfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 867-0904 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number
    Small Business Banking Products
    +1 (888) 810-4013
    +1 (888) 810-4013
    Click up if you have successfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (888) 810-4013 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number
    Capital One Bank Products
    +1 (800) 289-1992
    +1 (800) 289-1992
    Click up if you have successfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 289-1992 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number
    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
    Click up if you have successfully reached Capital One by calling +1 (800) 946-0332 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 946-0332 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number 31 31 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number
    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
    Click up if you have successfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (877) 464-2151 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number
    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
    Click up if you have successfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (866) 435-6299 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number
    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
    Click up if you have successfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 926-1000 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number
    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
    Click up if you have successfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (855) 780-5047 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number
    Investing Products
    +44 800 952 5267
    +44 800 952 5267
    Click up if you have successfully reached Capital One by calling +44 800 952 5267 phone number 4 4 users reported that they have successfully reached Capital One by calling +44 800 952 5267 phone number Click down if you have unsuccessfully reached Capital One by calling +44 800 952 5267 phone number 22 22 users reported that they have UNsuccessfully reached Capital One by calling +44 800 952 5267 phone number
    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
    Click up if you have successfully reached Capital One by calling +44 344 481 4814 phone number 1 1 users reported that they have successfully reached Capital One by calling +44 344 481 4814 phone number Click down if you have unsuccessfully reached Capital One by calling +44 344 481 4814 phone number 25 25 users reported that they have UNsuccessfully reached Capital One by calling +44 344 481 4814 phone number
    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
    Click up if you have successfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 304-9102 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number
    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
#04 Charles Schwab & Co. Charles Schwab & Co. #05 FISGlobal.com / Certegy FISGlobal.com / Certegy #06 Capital One Capital One #07 Deutsche Bank / DB.com Deutsche Bank / DB.com #08 JPMorgan Chase JPMorgan Chase

Most discussed Capital One complaints

unfair interest practice
5
(opinions to this review)
 On approximately October 7, 2020, I received an email from my credit issuer, Capital One, informing me that my card had
4
(opinions to this review)
 I contacted Capital One to dispute a flight ticket that I purchased for an undisclosed amount on March 14, 2020
4
(opinions to this review)
 To whom it may concern, I am writing to formally complain about the harassment my company, JY Products, has
4
(opinions to this review)
 Waive a late fee
1
(opinions to this review)
Capital One Alternatives
TD Bank 462 reviews First Direct 4 reviews WesBank 171 reviews Cardtronics, Inc. 8 reviews Cash App 62 reviews