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Capital One

Capital One review: Credit card

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Author of the review
11:15 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

hello there,

Earlier today I spoke to someone about lowering my interest rate. I have been a customer for years. A good one. I spoke to a representative who had no clue what she was doing so I asked for a manager. When the supervisor got on the phone she would not listen or answer the questions. She said you dont lower interest rates on the phone you evaluate accounts and then do that. I asked her again to explain, cause this makes no sense, how do you get your account evaluated, she said we just do. Umm so you randomly evaluate accounts and lower rates? she said no, ok so how do you? she could not and would not answer this question. I said so you never lower interest rates? she said yes we do, ok how? we evaluate. ok so how do you get it evaluated? she kept over talking and telling me she has told me every answer. No she has not. then she didnt like my tone, well I dont like being lied to and gaslit by my credit card company. What are you all trying to pull over there? I will be filing a huge complaint with the attorney general over this all and the banking commissioners. This is sickening to be treated like this when I have been a customer for 10 years.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
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    General Customer Service
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    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
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    Capital One Bank Products
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
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    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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unfair interest practice
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 On approximately October 7, 2020, I received an email from my credit issuer, Capital One, informing me that my card had
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 To whom it may concern, I am writing to formally complain about the harassment my company, JY Products, has
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 Waive a late fee
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