Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Capital One Disputing damaged merchandise
Capital One

Capital One review: Disputing damaged merchandise

Q
Author of the review
4:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was the winning bid on Liquidation.com for what was listed as 21,883.00 of shelf pulls from Walgreens. After pay the bid plus taxes I received another notice that I have to pay over 1300.00 for shipping. Once I received the merchandise I took inventory and not only was items missing but most all of the chocolate was melted and old. I also found that the 21,883 MSRP was a fraud, for instance a 5.5 oz can of Pringles 27.85, the MSRP was grossly inflated. After getting no help from the merchant I disputed the transaction with Capital One. They send me an email over a week after filing the claim and needed me to provide them the original bill of sale, also a copy of the return policy, and give 5 days to provide it. this information was provided when I started the dispute. Furthermore I provided evidence of the fraudlant MSRP amount, that alone would warrant the claim being ruled in my favor. I believe that Cap One is paving the way to deny my dispute. But I am prepared for it and will take necessary steps to hold Cap One equally responsible

Desired outcome: Meechant pick up the pallet, and my account be credited the full amount

More
Send message
Copy link
Report
0 comments
Add a comment

More Capital One reviews & complaints

Capital One - scam and cheating! 43
Capital One - unreasonable account restrictions 38
Capital One - terrible experience 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - fraud business practices! 138
Capital One - title department lien release 23
Capital One - Denial of credit card
Capital One - harassing calls
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - false winner of a shoppers sweepstakes 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - Saving
Capital One - credit card 1
View all Capital One reviews and complaints

  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
    Click up if you have successfully reached Capital One by calling +1 (800) 481-3239 phone number 5 5 users reported that they have successfully reached Capital One by calling +1 (800) 481-3239 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number 4 4 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number
    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
    Click up if you have successfully reached Capital One by calling +1 (877) 383-4802 phone number 1 1 users reported that they have successfully reached Capital One by calling +1 (877) 383-4802 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number 8 8 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number
    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
    Click up if you have successfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 227-4825 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number
    Credit Card Accounts
    +1 (800) 867-0904
    +1 (800) 867-0904
    Click up if you have successfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 867-0904 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number
    Small Business Banking Products
    +1 (888) 810-4013
    +1 (888) 810-4013
    Click up if you have successfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (888) 810-4013 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number
    Capital One Bank Products
    +1 (800) 289-1992
    +1 (800) 289-1992
    Click up if you have successfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 289-1992 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number
    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
    Click up if you have successfully reached Capital One by calling +1 (800) 946-0332 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 946-0332 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number 31 31 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number
    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
    Click up if you have successfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (877) 464-2151 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number
    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
    Click up if you have successfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (866) 435-6299 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number
    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
    Click up if you have successfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 926-1000 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number
    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
    Click up if you have successfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (855) 780-5047 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number
    Investing Products
    +44 800 952 5267
    +44 800 952 5267
    Click up if you have successfully reached Capital One by calling +44 800 952 5267 phone number 4 4 users reported that they have successfully reached Capital One by calling +44 800 952 5267 phone number Click down if you have unsuccessfully reached Capital One by calling +44 800 952 5267 phone number 22 22 users reported that they have UNsuccessfully reached Capital One by calling +44 800 952 5267 phone number
    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
    Click up if you have successfully reached Capital One by calling +44 344 481 4814 phone number 1 1 users reported that they have successfully reached Capital One by calling +44 344 481 4814 phone number Click down if you have unsuccessfully reached Capital One by calling +44 344 481 4814 phone number 25 25 users reported that they have UNsuccessfully reached Capital One by calling +44 344 481 4814 phone number
    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
    Click up if you have successfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 304-9102 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number
    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
#04 Charles Schwab & Co. Charles Schwab & Co. #05 FISGlobal.com / Certegy FISGlobal.com / Certegy #06 Capital One Capital One #07 Deutsche Bank / DB.com Deutsche Bank / DB.com #08 JPMorgan Chase JPMorgan Chase

Most discussed Capital One complaints

unfair interest practice
5
(opinions to this review)
 On approximately October 7, 2020, I received an email from my credit issuer, Capital One, informing me that my card had
4
(opinions to this review)
 I contacted Capital One to dispute a flight ticket that I purchased for an undisclosed amount on March 14, 2020
4
(opinions to this review)
 To whom it may concern, I am writing to formally complain about the harassment my company, JY Products, has
4
(opinions to this review)
 Waive a late fee
1
(opinions to this review)
Capital One Alternatives
TD Bank 462 reviews First Direct 4 reviews WesBank 171 reviews Cardtronics, Inc. 8 reviews Cash App 62 reviews