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CB Banks Capital One Finance not helpful
Capital One

Capital One review: Finance not helpful

S
Author of the review
5:29 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

well let me start by stating that I lost my job but I kept up with my payments they were like nine days late but I still fought to make them, so here recently i was going to make my payment when there was fraud made against me, they stole everything I had and still have not recovered, I called to get help meanwhile I'm going into car note two that will be owed they said the computer said I was not qualified for payment to be added to end of contract. now I'm on car not three still not qualified never heard of a computer that makes that decision I have been finance many times in my life and never that they can't help you, so I was able to borrow money that I don't have to pay two of the three car notes so again i call for help for my not to be added to the end of contract she asked can I pay partial i said no I told her I have 150.00 to my name she said okay pay that to have me believe that my request would finally be granted she took payment and said thank you call back in a few days and try again. That was food money although she received 150.00, I can't pay the rest this month due. We all know what's going on out here I told her if they can help, I can make September payment. No one from capital one seems to not want to help I'm trying even without a job to keep making payments. I can't find a job without a car.

sheriene payton

Desired outcome: I would like my payment to be added to the end of my contract. I know this can be done without a computer deciding my fate, that was all I wanted three notes ago, just one payment.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
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    General Customer Service
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    Auto Financing
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    Home Loans
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    Home Equity
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    Personal Loan
    +1 (855) 780-5047
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    Investing Products
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
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    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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