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CB Banks Capital One I am not able to access my credit cards online
Capital One

Capital One review: I am not able to access my credit cards online

T
Author of the review
7:54 am EST
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Apparently, the tech wizards at Capital One have allowed only those with cell phones to be permitted to access their accounts online. I often go online to review transactions, etc. (to ensure integrity and accuracy); and they are denying me that. I have been calling for over a year (since they took over Comenity Credit Cards) and they refused to "fix" their system so that I am able to view my accounts online. Because their tech department was short-sighted in setting up their website and access, I should not be punished. Capital One has my physical address, my email address, my home phone number, and all my PERSONAL information. I should be permitted access to my accounts online. "They" say it is because I do not have a cell phone number for them to be able to send me a code to set up online access. I told them that they could email the code, or call my house number. Which they do not have in their list of providers because they are insisting on using ONLY cell phone providers because they are insisting on text messages as the ONLY means to communicate.

Desired outcome: Capital One to give fair access to accounts online via home phone number and / or an email address registered with them--for the company to adjust their verification process to include other means than JUST a text to a cell phone.

Confidential Information Hidden: This section contains confidential information visible to verified Capital One representatives only. If you are affiliated with Capital One, please claim your business to access these details.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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