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CB Fast Food Chains Captain D's Charged for two meals, but only received one.
Captain D's

Captain D's review: Charged for two meals, but only received one.

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Author of the review
11:58 am EDT
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From: Captain D's Online Ordering
Sent: Thursday, October 12, 2023 4:22 PM
To: Jan McCain
Subject: Captain D's Order Received
Logo
MOUNT JULIET
271 Mt. Juliet Road, Mt. Juliet, TN 37122
[protected]
Order # [protected]
(Note: You do not need this number to pickup)
Customer Name: Jan McCain
Customer Email: jan.[protected]@outlook.com
Customer Contact Number: [protected]
Payment Method: Credit Card Discover x-9672. Amount: $19.72
ORDER FOR PICKUP
Order ready at 4:33 PM, TODAY (THURSDAY, 10/12/2023)
Thanks for your order!
2 x 2 Piece Batter Dipped Fish Meal (2 x $7.99) = $15.98
1 x Classic
1 x Coleslaw
1 x Fried Okra
(2 x $0.99) = $1.98
3 x Cocktail
SUBTOTAL $17.96
TAX $1.76
TOTAL
$19.72
Thank you for ordering with us.
Note: Add [protected]@olo.com to your safe-senders list so that you are sure to receive our messages.
For order issues, please contact MOUNT JULIET at [protected].
Order placed at 4:22 PM
I called the store when the person who picked up the order got home. One meal was completely missing. The person I spoke with said that they couldn't issue refunds and to call corporate (he gave me an invalid toll free number).

Desired outcome: I want my charge card credited for the missing meal. Training at this store appears to need improving.

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  1. Captain D's Contacts

  2. Captain D's phone numbers
    +1 (615) 391-5461
    +1 (615) 391-5461
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  3. Captain D's emails
  4. Captain D's address
    624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
  5. Captain D's social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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