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customer service sucks
Don't bother contacting Captain D's customer service. They will completely ignore your email or send you short, rude email. I received a short email from Linda Mabry from the customer service link on their website and it took three weeks to receive a response and the it was one line basically calling me a liar. I responded to the email and never received a response. Your customer service is horrible. That is just bad business. I spent $75 on one meal and didn't receive 1/3 of it and they refused to do anything to resolve the issue. I will never spend another penny at your restaurant. Long john silvers thanks you. (and at least they can get an order right) Shame on you Captain D's.
food not received and bad customer service
I ordered 3 seafood feast for a family get together and was quoted a price 3 times on the phone when I picked it up I was overcharged. When I questioned the price the girl simply said "that was without tax" and shut the window in my face. I took the food to the get together and it was missing 6 orders of fries. I called the local store and they offered no resolution other than you can come and pick up the six orders of fries now (what am I going to do with them?). I have emaiedl captain d's numerous times (all ignored) and only received one response which was one line that stated "you have already received a refund" (which I have not)not a sorry for the inconvenience or at least offer a refund of the fries I did not receive. I will never eat at one of their restaurants again. Their workers and managers are incompetent and the customer service is non existent.
If I was you i would never eat from another captain D's again I've worked there and none of them wash there hands and one of my managers took shrimp from the trash to keep her inventory from being short those ### are nasty!
bad food, bad service, bad advertisment
Last Sat. 7/17, my mom & I went to lunch at Oneonta Captain D's. When we first got there, I waited to place our orders & the girl behind the counter was talking on the phone. She never looked up nor said anything so I stood there & waited for a full 5 minutes. When she got off of the phone she never greeted me or said one word except frowned & said "is it for here or to go"? I said "for here" & then she ask me what "I wanted". That's it nothing more nothing less. We had seen the new shrimp basket ad on tv & decided to try it. I guess this was our mistake because what is seen on tv is NEVER as it seems in person. The tiny pieces of "shrimp" (about 10) was served to us on a big black plate & rattled when they rolled around on the plate. It was advertised that it was a quarter of a pound of shrimp served in a basket. there was no where near 1/4 of a pound of shrimp & certainly NO basket. Oh well, we couldn't have eaten the basket anyway but we could have eaten more shrimp. We didn't get the gravy that was advertised with the "basket" so I went up & told the girl at the counter & she looked at me like I was a joke. Never said anything to me but turned around & hollered to the back she needed two gravies, then she said to me, I'll bring them out to you. So, I said ok & went back to the table. My mom & I waited & waited for the gravey & when we got it it was cold & a white wattery substance that had NO taste. Nothing as it appeared on tv. We also ordered some fried green tomatoes & they were overcooked & hard. We only got cole slaw with our meal & it was ok but I have to admit the hush puppies were delicious. Also, we were charge 4.99 each when on tv it was advertised as 3.99. I wrote Capt. D"s a complaint & all I got was a message saying that they had received my message & would respond back to me. It has been 4 days now & I have heard nothing. Needless to say, with bad service, bad food & bad advertising, I don't think mom & I will be visiting Captain D's anytime soon.
Thank you for your attention.
I went to CaptD today, about 3:10 pm, ordered deluxe seafood platter.As soon as I sat down, it was put up on the counter.It habeen sitting, wasn't cooked fresh, and the fish was very greasy, and the fries were barely warm, and were tough from cooling aI called to tell them about it and the manager was rude, to put it mildly.
I won't be going to that location again!
Beware of Horrible customer Service at The Captain D's at Both locations: On Wrightsboro Rd & Deans Bridge Rd, Augusta, GA! The Managers allow or encourage waitresses to be rude to customers; talk back to them, and spit in peoples' food!
cheating shysters
I made the mistake of joining The Captain D's "D's Club." I received a coupon for "Free Fish and Fries, with a free side of my choice, and two hush puppies." I went to redeem my coupon, and was told that Fish and Fries does not come with Fries. Another member of my party chose to have a baked potato as his choice of a 'free side.' He was charged .29 cents for it!
Captain D's is a bunch of lying, cheating shysters.
I deserve free french fries, a refund of .29 cents, and an additional free side item.
Thanks for your feedback! Sounds like there's been a bit of confusion and we apologize for the inconvenience. The Free Fish & Fries you get when joining the D's Club comes with 2 pieces of fish, hush puppies and one side which is fries, OR you can choose a different side instead of the fries, but ultimately it's one side you get for free. Also, some of our non-standard/premium sides may have an extra charge like the Baked Potato. This is noted in the email and the coupon but we'll see if there's a way to make that description clearer or more prominent! Please visit us at http://www.captainds.com/files/talktous.aspx so we can get more information from you and be able to contact you personally. -Captain D's
angela ashley
Angela Ashley was talking to another employee about me.which she stated to the employee about my personal sitiuation and she also stated that she didn't like me.so on 11-25-08 my day off i called her and asked her why she said the things that she said.i responded to her saying i come to work to do my job and not to make friends and if she dont like me just...
Read full review of Captain D's and 6 commentsbad service
Big food mix up in customers. The lady tried to give what she thought was mine to someone else. Then when I told her it wasn't mine either because it had been there way too long she told the cook "he said it's been here too long" with a hateful voice. I then told her to keep the money and could I have a comment card. I was told NO!. On the way to my car a...
Read full review of Captain D's and 79 commentsCaptain D's reviews 0
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click down if you have unsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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Most discussed complaints
bad service 12 (opinions to this review) Customer service 2 (opinions to this review) Need refund for not receiving order after 45 minutes in restaurant 1 (opinions to this review) Employee with bad attitude 1 (opinions to this review)Recent comments about Captain D's company
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Today, March 10, 2013 was the worst Customer Service at Captain D on Pio Nono Avenue in Macon, GA. The drive through staff attitude was horrible. She was told that her Customer Service was terrible - which she quickly responded that we were rude and just came from church. I got out the car and went inside and asked for the Manager. She went on to tell someone else about the incident. The other person told me that the Manager was coming. I told him what has happened and she kept on talking. I told him that we would not be coming back anymore. On top of the rude services the order was wrong. Please consider hiring staff that has a pleasing attitude. The young lady was pregnant and perhaps she was having a bad day, but there is no excuse for rudeness.