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CareCentrix

CareCentrix review: CPAP Machine

R
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7:37 am EDT
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I have been receiving bills from CareCentrix since I received my CPAP machine in late 2022. Every time I received a bill, it was a different amount which caused me to question the amounts. I have tried calling CareCentrix over ten times and held on the phone multiple times for over an hour. I even tried calling first thing in the morning and got the same results. Each time I left a voicemail with my information and asked for a call back, I have never received a call back. After months of trying this, I decided to pay the amount due to just be done with CareCentrix and never hear from them again. I paid the amount due on April 14, 2023, and I still kept receiving their bills at my home asking for payment. They then submitted my bill to a collection agency which actually answered their phone, and I was able to send them my payment receipt for the amount CareCentrix was billing me for. It is now August 2023 and CareCentrix is still sending me inaccurate invoices. All of this feels like a scam, and I am extremely disappointed.

Desired outcome: I would like for my call to be returned and my account closed.

Aug 22, 2023 6:59 am EDT
CareCentrix customer support contacts
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20 Church Street 12th Floor, Hartford, CT, 06103, US

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Hello R. Alvarez,

We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

Please be sure to include Reference Case #461 in the subject line.

Once we have this information, a member of our support team will reach out to you directly.

Thank you,

Debora
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This complaint has been resolved automatically due to user's inactivity.

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