CarHop Auto Sales & Finance
Reviews and Complaints

I am receiving harassing phone calls, and I do not have any association with these people, I do not have an account with UAC nor with Car Max, I am on the National Do Not call List.

Wow welfareHater2010. Dont be talking alot of ### when you dont even know the guy. I bought a 98 Windstar from Carhop and didnt tell me how much it was till after we signed the paper and let me tell you something there are so full of ###. 8200 for a van that broke down the first day and they happen to be closed when it happen then they didnt want to pay for it to get towed which wash bull ### when you stuck on the side of the freeway with a 10 year ol and a 2 year old then tell me the alternater was not there problem. The van is only worth 2000 on blue book and spent over 3000 in repairs.

Hey Idiots, when you went there and they treated you sooooo bad, brow beat you over YOUR BAD CREDIT, and never gave you choices, and put you into a car that was sooooo unsafe...WHY DID YOU DO THE DEAL? WHY NOT JUST WALK AWAY? Just a question..from a halfway intelligent grown up. Stop Blaming Others you BAD CREDIT DEADBEATS! PAY YOUR BILLS AND THESE THINGS WOULDN'T HAPPEN, YOU BIG OL DUMMIES!

Yes they are a true rip-off now they are trying to sue me!

This place really rip people off! be very glad you returned the car!

I went to carhop in des moines today as i desperately needed a vehicle to get back n forth to work as i live out in the country and no one on my line comes from this direction. i was upset at first because i was told it would take less than a hour if i had everything. and it took over 2. but thats not a huge deal to me if they can help get me into a car. my credit went bad from when principal laid off thousands of us back in 08 and i had to give my vehicle back and move back home and it was hell. since then ive worked temp and part time jobs until the past year ive been at a good place making really decent money and can work alot of ot if i want. so i understand i will be paying more because my credit. the guy that worked with me was pretty cool and nice. i went in wanting a truck or prefer a truck with 4x4 because of living on a farm and in the country where in winter my road doesnt get plowed out till about 2 pm and my shift starts at 5. i guess i wasnt able to be approved for the silverado or f150 4x4 they had. but i was approved with 150 down for a car i actually liked and thought to myself that maybe it would be the smarter decision to get a car and save on gas since i seem to travel alot. i told him when i first went in that id want a truck but also like the grand prix/bonnevilles like 04 up style and monte carlos etc. well i got approved for a monte ss that is loaded with everything even heated seats and moon roof. before i even got in the car i said the one thing i have to have is ac. if it has ac that works but is just low on r134 i can afford to put a can at 8 dollars a can in. no biggie. and he said actually if i can stop by when the shop people are there they can fill it up (i live hour away)... anyway i sign the paperwork and go on my way. so far ive had the car maybe 12 hours as i write this. and for the most part i like the car... but i was very upset when i got to walmart to buy a can of refrigerent and low and behold theres not even an AC compressor, its just a bypass bracket thing. the lines look like theyre just left open. idk if carhop did that or if whoever owned it did it because they couldnt afford a 200 300 dollar pump. but regardless, i said the 1 thing i need is AC. now some people wouldnt care to much about it but for 1 i work in a factory and sauna every day for 10 to 14 hours and my drive home i want to be comfortable not sweating the whole way home. but the biggest reason is my dad (disabled) doesnt have a car so i have to take him around when he cant find other options to his dr appts etc and he does not do well with the extreme heat like were getting now in july. and there are a couple other things i noticed with the car like the dash lights a couple of the gauges flickered when id go over bumps and the RPM tach light is completely out. again maybe not a huge thing. but luckily i read over my paperwork and they have a 3 day satisfaction where i can return the car by july 14th and get my refund of my down payment. so i will be going up monday to see what happens and i will update my review then. I like the car and i think i would like to keep it even tho im paying almost 190 every 2 weeks for 2 and a half years for a vehicle that if i could buy for 4000 outright and no issues. I will try to keep my business with them if they will either let me choose another vehicle or if they install the AC to a working condition before the 14th. otherwise i did stop at another dealer before carhop and found a grand am for 3000 there and 200 a month. but i had to have 500 down which i dont have today. im just glad that i noticed it now and not during the winter and that i decided to read my fine print which there is one line in all that paperwork u get that says 3 days. maybe now i can get that silverado that i originally wanted. i guarantee that they will still make a ton of money on the truck vs the ss. we shall see what happens.

My husband & I purchased a 1999 Dodge Grand Caravan in December 2012. We needed a good family car as we are expecting a baby daughter in June 2013. We went to Car Hop in Des Moines Iowa. They ran my name & credit information. I was able to get the loan for the van. They put my name on all of the paperwork, allowed me to put $50 down payment, tax, title, registration fees, etc. my total came up to $300.00. Whenn I got the money order & put the money down--they allowed us to drive the van off the lot. The salesman advised that we will need new brakes, rotors, & calibers right away. I had made a payment arrangement to make my first payment right after Christmas--seeing as that's when I would get my paycheck. They "noted my account" with the arrangement. UAC had fit when I made my payment on 12/26. The "account manager" claI'ms that my van was up for repossession. I went rounds with her, screamed, yelled, argued, & fought with her. She claI'ms she was canceling my tow to have my brakes fixed & that she was having my van repossessed. I drove up to the sales lot, my husband & I fought with a different sales man than the one who sold us the van. This guy claI'med that he would not help us because my payment was late--even though I had an arrangement noted in my account. The repair shop came up to the sales lot, towed my van (for free) to the repair shop & replaced the brakes, rotors, & calipers. I picked up the van 2 days later. Whenn I picked up the van, I was advised by 2 of the mechanics that they use used parts when fixing vehicles. Whenn I asked if my brakes, rotors, & capsules were used--I was not given a strait answer (which makes me wonder if I got new parts or used parts). It was just (seriously like 2-3 days) before the brakes were fixed that my power steering pump blew out. Whenn the brakes were being fixed, the repair shop was told to fix the power steering pump. They did not. They did not even look at it. Whenn I got the van back, I I'mmediately called the warranty department & told them that I needed the power steering pump replaced. (To make a long story short), I went several rounds with the warranty department & all I kept getting told was that "it was MY responsibility to pay to have the power steering pump replaced, because it is not covered under my warranty". It literally took 7 long, grueling, hellish weeks & 4 days for them to replace it. The only reason why they did & why it was covered under the warranty is because I had called the State Of Iowa Attorney Generals office. They forced the warranty department to fix my power steering pump at no cost to me. Whenn I took the van in, I was quoted a "new part price" for the power steering pump, however when i got the van back, there was no "new part". The only thing I can tell is that they either patched the one already in the van or they ground down a used part & put it in there. Either way I was taken advantage of. I've been making my payments on a regular basis & getting them in on tI'me or early--however because I am not doing the automatic payments I do not qualify for the extended warranty benefits. Whenn I had an issue & was only able to make a partial payment 2 weeks ago-- the UAC rep i spoke with talked down to me, calling me horrible names, telling me I'm stupid, that I'm not being responsible, that I'm a failure, & that she was better than me. Whenn i asked for her supervisor she cussed me out, called me names, & told me to "f*** off". I hung up on her, i went up to the sales lot crying, when i got a call from my "account manager" she worked with me, allowing me to make a parital payment & then the rest when I got my next paycheck. Whenn I called back 03-15 to inform her that I would have my payments in 03-18 no later than 630pm, she advised me that the rep who i hung up on, went into my account AFTER i spoke with my account manager, & noted my account--the rep noted that I would have my payment in by 7am 03-15 & that if it was not in there, that my van was to be repossessed that day. My account manager put a "repo protection" on my van stating that the prev rep had no legal right to do what she did. I also advised her that when the repair shop fixed my power steering pump, that a large hole was put in my power steering hose--leaking all over my serpentine belt. This caused the belt to fall off & the van to have mechanical issues. When I spoke with UAC & my account manager, she advised me that THEY ARE THE ONES WHO FINANCE THE WARRANTY & SERVICE DEPARTMENTS. She advised me that if they are using used parts, but quoting customers & them a "new part price", then they are at a huge legal fault. She advised me that there is a federal law stating "if a repair shop, quotes you (the customer) & the service/warranty departments a 'new part price', then the repair shop must use a brand new part in the repair of the vehicle. Should they not use a brand new part--& a mechanical failure of the part &/or a serious accident be caused by the part not working properly--then the repair shop is 100% liable for the accident, medical bills, & monies owed on the vehicles involved". She was irate when I told her that I am not able to keep power steering fluid in the reservoir & that it is my belief that the repair shop placed a hole in the hose. I believe that they did this intentionally & that they have not been honest with me. Since I have purchased this van, it has done more sitting, spent more tI'me in the repair shop, than it's been driven. I find it pretty sad that Im paying like $7, 500 or $7, 800 for a 14 year old van with a car payment at $322 per month. For everything that I am paying for this van--these people should be kissing my behind & working with me to get it fixed 100%. Not fighting with me, causing me to call the State's Attorney Generals office (this is the reason why i think a hole was put in the hose.). I feel completely disrespected & like crap when I have to talk/deal with service & warranty. I can stand UAC to a point, but when I ask for a supervisor because I have a rep who is talking bad to me, & all i get told is "no & go f*** off"--then I have a real problem. I work in customer service in a call center--I know how to talk to people so that they feel educated & knowledgeable--not stupid & worthless. So why is it that some of these people think that because some people in this world have bad credit that it makes them bad people? It's not always their fault--maybe someone screwed them out of money/services/goods & now they are left to pick up the pieces. Maybe they got into the wrong crowd & was backed into a corner? You never know anyone's history until you take the tI'me to listen & learn. So why judge someone with bad credit? There are a lot more places out there a lot more willing to help people with bad credit & help them get their credit back together (& no I am not speaking about JD ByRider--those people are just as bad as Car Hop-if not worse).

When you are told that UAC and Car Hop are 2 different companies you are being lied to. Both companies are owned by the same people and UAC and are 2 different sides of the same company Interstate Auto Group.

All employees, Car Hop and UAC are trained to create a separation for the customer. That way when a customer becomes upset or disgruntled by the pos vehicle they were brow beat into purchasing the sales person can divert blame to UAC, or the reverse, a UAC rep can blame the sales agent.

The entire sales process is carefully tooled to focus a customer on certain vehicles, everything is done on a very extensive script that every sales person must memorize at 90% or better accuracy. It is designed to break a person down, dig out their most embarrassing financial issues so that when you do object to the 12 year old car with 150k miles on it you will have those issues thrown back into your face.

Throughout this process you will be reminded over and over that Car Hop and UAC are separate, but they are not.

It is very important to know the inspection process that these vehicles, many of which are bought site unseen, go through. A 10-15 minute inspection by a "recon" employee who may, or may not, even be a mechanic. Fluid levels are checked, no oil change is done, brakes are not inspected, tires rarely are even looked at, duct tape is often used to effect repairs. Cars that the people are selling you are often cars they would not even consider putting their own families into.

In short from the moment you walk onto a Car Hop sales lot you are being lied to, misled, and manipulated. You will be told what a great deal you are getting on a car that was purchased for $[protected] and being sold to you for 5 times as much as the purchase price with a warranty that will cover the engine tranny and drive train, but only with used parts that come from some random nearby junk yard.

When you finally realize that the purchase you have made is going to cost you as much as a new car at Kia and you have had to sink hundreds of dollars into repairs that Service and Warranty will not cover even 15 days after your purchase you will be hounded by the vultures at UAC who will disrespect you, your family and your friends. Calling you if your payment is 2 hours late at home, at work and where ever they can find you, and they are not nice, or even professional in many cases.

The one positive thing about the Car Hop program is that if you are lucky and get one of the few decent vehicles they have for sale and you make your payments on time and never have to deal with Service and Warranty the credit reporting will in fact work wonders to improve your credit score. The question is, are you willing to take the risk of getting one of the many lemons and end up paying $12, 000 for a 12 year old car with 120, 000+ miles in order to get that 75-100 point credit score boost?

Why would anyone think a 10 year old car is work nine grand... a Dodge on top of it?

just dont what they claim

do what you claim you do

i p urchassed a car from auto masters for 15.0000 i owe 800.00 they refuse to report it 2 the credit breaus as they say they will

I bought a car in Richmond California from car hop. Mistaken but I was in need of a car I was young and no credit is worse than bad credit. So I bought the car 18 months ago . The first week the car was in the shop and car hop was sending me to their mechanics and was paying half. That last only a few times to were anytime I had a problem they would tell me "sorry but the issues with the car doesn't fall under warranty". So here I am fixing on a car that I just bought and not knowing what really going on. Car hop and UAC are allowing their mechanics to use refurbished parts. Cutting corners and costing the customer more money. Long story short. I owe just about 2500 to 3000 and they work needed is half that .. my computer system failed and is not responding to the rest of the car to make it drive correctly. I recently had UAC pay half of 593 for a new fan when picking up my car the part that was put in was broken and they stole stuff from my car a have reported an insurance claim.

Car has been in the shop for 6 weeks. They sent a faulty transmition first and still waiting for the next to be sent And installed. I complained to uac and they said they would put my payment to the end so at least i wouldn't have to make a payment this month. Well the payment still came out, called back to complain and im just getting the run around. Someone was to call me back and never did. At this moment im still waiting for someone else to call noW the date is 8/4/14. Iv only had the car just over a year. It needs new tires Front and rear breakes and transmition. they suck. im paying double what The car is worth and 370 a month for ### car. Im so mad.

Just to update. The Chrysler is now in the junkyard.
10, 000 down the drain.

The truck I bought from Car Hop started to fall apart on me, on the freeway, after I had it only a bit over 5 weeks.Here is whats wrong with it:
Rack and Pinion
Ball joints
Wheel Bearings/Hub
Passenger side Wheel bearings/hub
Power Steering lines
Brakes are gone
Master Cylinder
Front Pads
Rotors
Brakes Hardware
I was darn lucky I was not injured. To make a long story short.I been fighting for almost 2 month now with these people and UAC. The truck is at a UAC approved shop.Nothing has been done yet . Every time I call I get "I look into it and call you back.All I ever hear from them is demands for money.I told them I will resume payment, when the truck is fixed.No one from UAC ever called or emailed me with what I need to do to get this done.I requested my account manager to reply to my emails numerous times..nothing.I cant even get to her by phone.now they threaten to take me to collection..I stopped payment on the wreck for one month now.I pay 388.00 a month for a 2000.00 dollar truck that I don't have because its at a UAC APPROVED SHOP.I already sent a complaint to the Attorney General against Car Hop. The best thing..I was told by UAC that I'm liable for the 11000.00 loan even if I return the car..What loan?I don't have either Truck nor money?Guess I get a laywer

I did not have the truck from carhop for 4 weeks when it started to fall apart on me and UAC still has not fixed it, but wants me to pay for a truck that sits in they're repair shop.I emailed then repeatedly, that I will resume payment when the truck is fixed, never got a reply except today threatening to take things too collection.No one has to;d me from there what I need to do.All I get when I called is"I will check into it and call you back" no one ever called back.I cant even get through to my account manager.Those people are crooks of the worst sort.

report the account like you state in your web page do the right thing

i bought a car from auto masters in arkansas this company bought the company out they was reporting my account to the credit breau s this company states that they report to all 3 breaus it is being reported to none they even pulles the auto masters account out they care about no one there web site is not true i owe $800.00 of$ 15.000 i have been a good paying cust do not understand them ken peoples russellville, ar

photoguyinwa must work for carhop. My transmission went out after six months. they kept my car for 5 weeks and returned it w/ a shake when i shift from park to drive. I'm going with kia sonata next time.

i bought a 1997 chevy cavalier...not the best car in the world...some minor problems...and of course, overpriced. i'm 18 years old and i have no credit so car hop was basically my only choice. i told the sales guy at car hop that i did NOT have direct deposit. he says alright. so i call UAC to make sure that they don't take money out of my checking account on my pay day because i work during the day and i can't deposit my check after 4 otherwise it wouldn't be in my account until the next business day. which would be 2 days too late. the UAC guy told me to pay with a money order right after i got out of work and he stopped the auto pay. when my next payday was coming up, i call UAC and i get this pyscho lady. i tell her that i'm calling about my payment thats wednesday and i wanted to make sure that i can pay with a money order again since my direct deposit wouldnt be on this paycheck. she was extremely rude. she told me that the only reason why i had this car was because i agreed to do auto pay. i told her that i never agreed to auto pay in the first place. she said this "you better have the money order at car hop tonight or else" ...or else what? are you going to take my overpriced piece of [censor] away from me? go right ahead...i have done nothing but try to work with these people. it's not like i'm trying to extend my payment to a different day. i'm asking to pay with a damn money order because i can't get to the bank in time to deposit my check.
alright so after i get my check at work, i notice that it has $0.00. which means my direct deposit went through. i call up UAC after work and tell them that the money was on my card. they say that they can't do an automatic withdrawl today because it's too late. i say ok...can i pay with my debit card? "Sorry this is a no grace period company. you have to call back tomorrow and give us your card number and we'll take the funds out" WTF? after arguing with the lady, i just tell her that i'm paying with a money order instead and i hang up.
this is my third payment to them. and i am already pissed off because they are rude, useless people. i wouldn't recommend car hop to anybody. true, it was my fault for putting myself in this situation, but no one deserves to be treated poorly.

Hey Idiots, when you went there and they treated you sooooo bad, brow beat you over YOUR BAD CREDIT, and never gave you choices, and put you into a car that was sooooo unsafe...WHY DID YOU DO THE DEAL? WHY NOT JUST WALK AWAY? Just a question..from a halfway intelligent grown up. Stop Blaming Others you BAD CREDIT DEADBEATS! PAY YOUR BILLS AND THESE THINGS WOULDN'T HAPPEN, YOU BIG OL DUMMIES!