Cash App review: Business account

Approximately 3 weeks ago I was told by cash app sales team, and also from reviewing their website, that I would be able to open a business account so long as I meet the requirements and upload formulating documents in order to verify my identity as well as the identity of the business. I did everything they asked for over the course of 4 days to the point of having a fully verified and functional personal account.

According to cash app I start with the personal account, and simply click a button and I will have a business account in seconds.

In reality what ended up happening was... I did everything they asked in the course of 4 days, and extra. My personal account had been verified within the first day or two, which includes verifying my identity. Cash app verified my identity through notice sent to the app, my phones, and to the email.

Everything is verified and good. When I try to upgrade to a business account the cash app is now refusing me the business account. When contacting them on the chat within the app (as they recommend) I have spoken to nearly 2 dozen agents, all but 2 were extremely rude, did not answer the questions and kept hanging up/leaving the chat. I then tried calling, Everybody except for the last agent I spoke with called me names, and hung up on me when trying to explain my situation.

I've spend near 20 hours on the line with them, and spoke to nearly 30 agents and have absolutely no progress, getting ZERO answers (in exception to copy and paste responses that are completely irrelevant). The responses are nonsense and childish. Despite being polite and cordial about this, I am currently blocked from costumer service; which appears to be retaliatory. All higher up refuse to speak with me.

So they promised me service, took my time money and resource, and then has been effectively dodging me without service for 3 weeks. Promising me a service under false pretense, and they are showing no concern for my situation, giving me the continue run around.

Because of the exchange it seems as if they are discriminating against my religious organization, and they are offering no reason as to why. They have clearly violated few federal laws, and because they are making a mockery of me and the situation, I am now considering legal action as the next step. The ONLY response I've gotten so far (besides 'I don't know') is "We DON'T service your Non profit because we ONLY service nonprofits "and so that's where we are. Again, this company is a nightmare, stay away from these people if you value yourself or your money.

Despite the horrible treatment from these people, I have been extremely cordial, and polite. It has been two weeks, I have no answers, no progress. Nothing. Through all of this, I spoke to 2 agents, the very first agent, and the very last agent, who wasn't rude, but did seem like they tried to honest help.

They also failed. Again, 3 weeks later I am left with nothing. I have multiple cases up, and they are nearly 3 weeks old, and nobody has contacted me as promised.

The company has a terrible rating, and I can see why. From the terrible history of reviews publicly available, and from their behavior I experienced first hand; its clear they don't care about you as a person or a customer.

The employees show up for a check and that's it! From talking with supervisors, it seems this attitude is one that is not only exhibited from management, but is also celebrated.

If you value your Humanity, your time, and your money, I would recommend trying to find a different group to do business with. Don't be fooled.