Cash App review: Unable to process funds

We are a non-profit church with an active account established with "Cash App".

We utilize this service to receive and send funds on behalf of our church organization.

On September 20, 2023, we, the church account received a $250.00 donation. sent properly to our account from Julius Walls. Upon receipt of the funds, we have tried relentless to 'cash out' without success.

We have made four (4) unsuccessful in our attempts to 'cash out' the $250.00, sent by Julius Walls. Even as of this message date. We placed several calls "Cash App" Customer Support and have been unable to obtain the proper assistance or solution to rectifying the problem. Each time we have tapped "accept" it did not release the funds, nor would it process. The calls were made to [protected] and [protected] on September 20, 2023, I personally spoke with three difference customer support reps, David, Henrico, and a very argumentative young lady with no resolution, and all three seem to be complete inept in how to handle and resolve the issue. When I asked for a supervisor or manager neither would allow me to speak either manager, or supervisor. The argumentative young lady stated a manager refused to speak with me. Need I say this absolutely poor, very poor customer service.

We have simply given up our effort of trying to 'cash out' the $250.00. We will no longer use "cash app" as a vehicle to receive and send funds. We will register our church account with a more reputable, friendly and helpful company with excellent, helpful and knowable customer service representatives, who are well trained in resolving issues and complaints.

We have notified by mail "Cash App" headquarters (1955 Broadway, Suite 600 Oakland, CA 94612) with a detail letter of our plight with their "Tech Support", our dissatisfaction with the very, very poor service, unhelpful and untrained employees. As you can see the money remains unprocessed because of the facts stated above,

Respectfully,

Rev. Elizabeth M. Brantum, Pastor (I can be reached at [protected].

Mount Tabor A.M.E. Zion Church

196 Water Street

Catskill, New York 12414