Castle Finance Direct
Reviews and Complaints

I was looking for a loan in October 2020 and chanced asking this company for help. They referred me to someone else, as a broker service as they couldn't help, where I unfortunately was unsuccessful in procuring a loan. On the 13th November the sum of £49 was removed from my card. I had zero communication from Castle Finance Direct and do not recall authorising them to take this amount. I have tried twice to email and request a refund but I have had zero response to both as of today. I realise that with Covid things are taking longer but I dont understand how they can take the money without any warning and then ignore all attempts to retrieve money that is my hard earned one money.

This company has unauthorisedly taken the sum of £79.00 from my bank account. I did not agree to any of their terms and conditions or did I use any service they claim to provide.
I have sent emails to them but only received a generic reply.
On closer investigations it is clear they have done this to lots of other people who like myself did not knowingly accept to pay a fee.
It appears they do not respond to phone calls or emails when asking for refunds .
Surely this is illegally taking money from people's banks.
This company are theives.

Absolutely wrong what they are doing. They should make it clear that they are going to take 79pound from your account. They have just done the same to my partner. We are facing hardship so thought we would take out a loan and they have taken money from us and we havent even secured a loan, we are not even getting a loan anymore. Disgusting what they are doing. They need to be closed down !

Please do not touch this company as soon as you fill the application form out then click on to view terms and conditions you automatically authorise them to deduct money from your account
And your own bank are powerless to do anything about it
You have been warned use them if you can afford to loose £79
I have emailed them no reply
I have called all contact numbers and you just get a automatic reply

I didn't authorise for payment took from account and wouldl refunded immediately or I will be taking further action is think these companies should let you know if they will making charges . I am a single man working 0 hour contact struggling to get by each month and think it is ridiculous what they have done too me now I will be struggling to get by this month if not refunded.

Took £79.00 out my bank with no authority to do so can't get in contact with them at all AVOID AVOID AVOID Not had a loan of these scammers ! Taking money for nothing off vulnerable people should make you sick but obviously not as your making the money off us hope you rot in hell all of you and get caught at some point so that all of us can get are monies back !

Last week I tried to make a loan application through this company but I didn't get any loan instead, £79 was taken from my account.can you please state and show me the document where I authorised to take the payment before the application is approved.if not I am going to file complaint against this company.i was already having financial difficulties but this even making it more worse.Is this company made to rob people or help the people who are struggling financially?can you kindly please deposit the money on the account given below.
A/c:[protected]
Sort code:070436
Nationwide

Please would you refund back the 79 pounds that was taken from my account. I was unaware of this and have been shocked to see 79 pounds taken from my account. My name is Perrie Billey. I was looking on your website on the 14 sep 2019. My contact number is [protected]. I never authorised the money to taken and would like the full amount to be refunded.

This company just decided to take £79 out of my bank account and then fobbed me of for three weeks promising a refund even tried to lie to me about issuing a refund and then when pulled up on this changed there story to issuing my refund to a different account by mistake and then after all that promised to make a bank transfer there and then which of course never happened. Now I can't contact them in anyway and getting an answer machine every time and no response to emails. Absolute shocking treatment this company needs looking into straight away. Horrible robbers avoid !

Hi there was £79 deducted from my account a few months back ever since then I've been emailing castle finance and they agreed to refund me the money and cancel my application I have proof for all this then 2 weeks later I still didn't receive refund so halifax my back opened up a fraud and I've bwwn told to get in touch with the company

I have emailed several times and would like to get a response as you have taken money of my kids so can someone please get back to me ASAP before I go to my last option being the police

Hello there, name is Bogdan, basically I had a personal problem and I needed a loan, having a bad credit I had to try for the payday loans. So I ended up applying on castle finance direct. Not being a direct lender I was redirected to another site, which declined my loan. 2 days after castle finance direct charged me 79 pounds, for what? That absolutely not fair. I searched on Internet about there reviews and no one was happy, apparently I become another victim of the scam

I was told to fill inthe form and you will send a agreement form to fill and sign.but i didn't sign nothin yet you guys have taken £79 from my account. I emailed straight after that and before you guys even took the money to cancel my application but have heard nothing from you guys.please i would like my refund as i have 9 month old baby and currently struggling.

After looking at my options on this website I have just been charge a £79 admin fee which was never agreed. I have not gone ahead with a loan nor spoken to any loan providers therefore why have they taken £79? I am so upset about this. I have spoken to my bank who say I need to try and obtain a full refund from the company themselves before they can act further. I have contacted castle finance but not yet had a response. The terms and conditions on their website state that if a loan is not paid out within 6 months then the £79 admin fee should be refunded minus £5, I am not getting a loan as I do not wish to go ahead therefore according to their own terms and conditions a refunded should be given!

I applied for a loan through castle finance and was charged £79 straight away before the loan was even considered. The loan got refused and havent seen the £79 since

I think this is really bad customer service as I have emailed twice asking for this to be refunded

I think that you are losing a lot of custom from this and will not be using again

I recently applied for a loan with this company, nothing ever come from the loan as they transferd my details to some other companies. Which I didn't apply for either but then they took a fee of £79 out my account for using their service which Is ridiculous, so I requested a refund and they said it would be in my account within 7 days it's been 10 and it still haven't received my refund. I'm just wondering if anyone has actually a received a refund from this company?

castle finance took £79 out of my bank over 2 weeks ago which is an absolute joke, i know it's an admin fee to use the service, I've had no service off them, I have no interest in getting a loan, I rang them on the number off their website which was just an automated call that told me to email them for the refund and then the refund would take up to 10 days, when I emailed them the email bounced back, then when I tried to contact the admin department they just sent me a copy and pasted message every time I tried to complain about the service, I've had no feedback about my refund and I need this money.

Despite numerous emails, I've still yet to recieve my refund of £79. All I keep getting told was it would be paid back to me within 1-10 working days. It's been nearly 3 weeks now. Even today all I get told is anyday now! Just want my money back! I wouldn't mind, but I didn't even get a loan from them, yet they took money from me! I asked for phone number, just so I could speak to someone and didn't receive that! All I receive is an automated email. This is getting beyond a joke now!

I did not check box button regarding your fraudulent company, refund my money,

This has now left me in financial insecurities for the rest of the month,

These scams are why the men's suicide rate is so high,

And am a single parent now left with £0.17p in my bank, I will not be able to feed my daughter.

I demand an immediate refund, I phoned yourselves and emailed while it was on hold in my bank that was four days ago.

This has made me feel ill these past four days.

Adam Burke
50, NR330RQ

You've taken £79 out of my account for no reason leaving me with no money, I was looking on my phone to look for a loan for a car this web site asked me to for my details but half way through I decided not to go ahead but today I've got an email from the company saying they've taken £79 out of my account and this has left me with no money, this company has no contact details I've send them an email and don't know what else to do . This is terrible how can this happen he needs to be stopped straight away he's making peoples lives hell because of this . Please help . Mrs allison ireland

I applied for a loan in December 2018 and the £79 came out of my account. I decided I didn't want to go ahead with the process and asked for a refund. I was told it could take up to 6 months and that in the meantime I would stop getting offers of loans.I have sent plenty of emails requesting this refund (with no response), it's now 7 months down the line. Where is my refund?