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1.1 43 Complaints
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CCI Care.com Complaints 43

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L
7:10 am EDT

CCI Care.com payments

CCI have been charging me every month. Can not get through to find out how to cancel. There is no direct line. I do not use this and need it canceled ASAP. I need to speak with someone to avoid getting charge every month for something that is not being put to use. If no response it will be taken to the next level. Contact info: Latoya McIntosh/[protected]

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Q
1:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CCI Care.com I would like to. downgrade my membership

I thought that when I pay to upgrade, it will.help.me look for jobs and not to seek employees. It was misleading. The reason that I joined to work, so when I was offered to upgrade I thought it will give me a.greater chance of getting a job. I.could not even get a support from the website to talk.with a representative to.deal.with my concerns. There are no help button to address any untoward issues. There is no customer service section to address any questions. I was directly sent to payment center, which I thought would get me job, but it was the other.way around. I signed in as employee, not as employer, so.wen i asked to upgrade, i thought it would help me get more.jobs. im desperate to have a job because i have a family to support

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3:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CCI Care.com deceptive quarterly billing

We signed up and actually hired some of their referrals one who turned to have a record and was not even supposed to be around children. We ceased using their services and hiring their unscreened people and just realized that they continued to bill our credit card $70 each quarter. For whatever reason I overlooked this charge and about two years later they have bilked us for approx. $560. This so called company is a total ripoff and I strongly recommend everyone steer clear of these crooks. During this. Time we never received a receipt or anything to alert us we were paying for a service they knew we never accessed, let alone used. I repeat, care.com is a ripoff, run the other way. Ead32

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Barbara DeSanto
US
Aug 20, 2023 2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just went on to speak to a representative and no such thing. This is a complete rip off. Your company has had major complaint so you know what you are doing. You lost the meaning of the word care long ago. I wish for you to stop taking my money that I don't have. I am a senior on a fixed income . What happen to you company?

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M M
US
Jun 13, 2023 9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cancelled my Care.com membership months ago. They continue to charge my credit card. I called the only 800 number I could find and they tried to sell me a medical alert device. When I tried to tell her about my issue, she ignored me and continued to tell me about a medical alert system. I eventually hung up on her because I was getting nowhere/

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Kay Williams
US
Nov 15, 2022 4:55 am EST

I have not signed up nor used any product from this company. I want my bank acct reimbursed.

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terry maker
oklahoma city, US
Nov 09, 2022 6:28 am EST

terry maker cancel my account

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Kate Riordan
US
Nov 02, 2022 12:07 am EDT

My name is KATHLEEN RIORDAN

CCI*Care.com charged my credit card ending in MasterCard ending in 0399 for $38.95 each charge on following dates:

September 12, 2022

October 12, 2022

I have never heard of them and want these charges reversed.

My email is irishkate@prodigy.net.

Thanks.

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Deloris Berry
Holyoke, US
Oct 22, 2022 10:58 am EDT

Thieves !

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Le Jenesaisquoi
US
Oct 10, 2022 6:22 pm EDT

The company has been charging my account $100 every month when I'm only supposed to be charged every 3 months, i would like my money refunded immediately this is fraud

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Di Amerindian Iamaican
US
Aug 15, 2022 1:43 pm EDT

I was checking my bank account and found a charge for $81.12 from CCI Care.com and I have no idea what it is or are having an acount with them nor any consent for such charges. I want the charge removed from my account and money return.

Odain ishmaine.

[Niaodo5blu@aol.com]

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Beena Thomas
US
Aug 02, 2022 4:31 pm EDT

Every month they charge my bank $9.59, i have no contract with them. I trying to call and get the refund , no answer.

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Chasity Sullivan
US
Jan 01, 2020 3:11 pm EST

Y'all charged me twice for $20. Once on 12/12/2019 $ again on 12/13/2019

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Overview of CCI Care.com complaint handling

CCI Care.com reviews first appeared on Complaints Board on May 23, 2014. The latest review I want to recover my money. was posted on Sep 23, 2023. The latest complaint deceptive quarterly billing was resolved on May 23, 2014. CCI Care.com has an average consumer rating of 1 stars from 43 reviews. CCI Care.com has resolved 1 complaints.
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  1. CCI Care.com Contacts

  2. CCI Care.com phone numbers
    (877) 227-5115
    (877) 227-5115
    Click up if you have successfully reached CCI Care.com by calling (877) 227-5115 phone number 33 33 users reported that they have successfully reached CCI Care.com by calling (877) 227-5115 phone number Click down if you have unsuccessfully reached CCI Care.com by calling (877) 227-5115 phone number 27 27 users reported that they have UNsuccessfully reached CCI Care.com by calling (877) 227-5115 phone number
  3. CCI Care.com address
    201 Jones Rd Ste 5, Waltham, Massachusetts, 2451, United States
  4. CCI Care.com social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
CCI Care.com Category
CCI Care.com is ranked 93 among 112 companies in the Health Insurance category

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