This company is a total scam. In July, I went online to get a room quote. They charged my card without authorization for $157.11 for Hinckley Grand Casino hotel. I called them right after and asked why they had charged my card and to cancel the charges. They wouldn't reverse the charges. I tried to cancel at the hotel and the hotel wouldn't cancel because they said they weren't authorized. They appear to be an organized online scam using an offshore call center because they all have Asian accents. I called their number and tried speaking with customer service who denied being part of CCI Hotels even though that's the number on my credit card charge. They need to be shut down and prosecuted. Next call is to the Florida AG office on Monday.
Desired outcome: Charges to my card reversed and credited to my card.