Menu
For Business Write a review File a complaint
Celebrity Cruises

Celebrity Cruises review: Onboard account

M
Author of the review
4:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am trying to resolve an issue with a credit card hold on my Celebrity Cruises onboard account. Celebrity put a $200 hold on my credit card but did not release it when the correct amount was charged a few days later at the end of the cruise. When I contacted them they said it could take up to 30 days to be removed.

After 30 days had passed I contacted them again and was told there was nothing they could do and that it was a problem with my credit card bank.

When I initiated a dispute with the credit card company, they advised me to obtain a copy of my account statement. I requested the statement via the email address on Celebrity's website ([protected]@celebrity.com), When it hadn't arrived after a week I sent a 2nd request. It came back to me as undeliverable mail.

After an additional week I called the phone number given on the Celebrity website [protected]). I made the request and was advised to allow 24 hours for the account to be emailed. After 24 hours had passed and the information had not been received I called again. When I reached the account statement choice on the phone menu, I received a message saying my phone number had been reported as spam and would not connect me.

Claimed loss: $200.00

Desired outcome: Credit place on my credit card.

Confidential Information Hidden: This section contains confidential information visible to verified Celebrity Cruises representatives only. If you are affiliated with Celebrity Cruises, please claim your business to access these details.

Resolved

The charge for for a deposit on a future cruise. If only they had told me that during my several phone calls. . I didn't realize that future cruise deposits were billed to the onboard account.

0 comments
Add a comment
  1. Celebrity Cruises Contacts

  2. Celebrity Cruises phone numbers
    1800 932 611
    1800 932 611
    Click up if you have successfully reached Celebrity Cruises by calling 1800 932 611 phone number 50 50 users reported that they have successfully reached Celebrity Cruises by calling 1800 932 611 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling 1800 932 611 phone number 41 41 users reported that they have UNsuccessfully reached Celebrity Cruises by calling 1800 932 611 phone number
    55%
    Confidence score
    Ireland
    1800 754 500
    1800 754 500
    Click up if you have successfully reached Celebrity Cruises by calling 1800 754 500 phone number 3 3 users reported that they have successfully reached Celebrity Cruises by calling 1800 754 500 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling 1800 754 500 phone number 6 6 users reported that they have UNsuccessfully reached Celebrity Cruises by calling 1800 754 500 phone number
    Australia
    +1 (888) 751-7804
    +1 (888) 751-7804
    Click up if you have successfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number 1 1 users reported that they have successfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number 1 1 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (888) 751-7804 phone number
    United States & Canada
    +44 844 493 2092
    +44 844 493 2092
    Click up if you have successfully reached Celebrity Cruises by calling +44 844 493 2092 phone number 12 12 users reported that they have successfully reached Celebrity Cruises by calling +44 844 493 2092 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +44 844 493 2092 phone number 10 10 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +44 844 493 2092 phone number
    9%
    Confidence score
    United Kingdom
    +64 800 102 123
    +64 800 102 123
    Click up if you have successfully reached Celebrity Cruises by calling +64 800 102 123 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +64 800 102 123 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +64 800 102 123 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +64 800 102 123 phone number
    New Zealand
    +1 (305) 341-0205
    +1 (305) 341-0205
    Click up if you have successfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (305) 341-0205 phone number
    International
    +33 805 118 000
    +33 805 118 000
    Click up if you have successfully reached Celebrity Cruises by calling +33 805 118 000 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +33 805 118 000 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +33 805 118 000 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +33 805 118 000 phone number
    France
    +39 104 218 202
    +39 104 218 202
    Click up if you have successfully reached Celebrity Cruises by calling +39 104 218 202 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +39 104 218 202 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +39 104 218 202 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +39 104 218 202 phone number
    Italy
    +34 902 209 207
    +34 902 209 207
    Click up if you have successfully reached Celebrity Cruises by calling +34 902 209 207 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +34 902 209 207 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +34 902 209 207 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +34 902 209 207 phone number
    Spain
    +1 (305) 262-6677
    +1 (305) 262-6677
    Click up if you have successfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling +1 (305) 262-6677 phone number
    (800) 576-0519
    (800) 576-0519
    Click up if you have successfully reached Celebrity Cruises by calling (800) 576-0519 phone number 0 0 users reported that they have successfully reached Celebrity Cruises by calling (800) 576-0519 phone number Click down if you have unsuccessfully reached Celebrity Cruises by calling (800) 576-0519 phone number 0 0 users reported that they have UNsuccessfully reached Celebrity Cruises by calling (800) 576-0519 phone number
    More phone numbers
  3. Celebrity Cruises emails
  4. Celebrity Cruises address
    1050 Caribbean Way, Miami, Florida, 33132, United States
  5. Celebrity Cruises social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 06, 2024