Princess Cruise Lines’s earns a 1.2-star rating from 325 reviews, showing that the majority of cruisers are dissatisfied with voyages.
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Mixed Feelings About Hotel Parga Princess
As someone deeply passionate about travel experiences, I must share my thoughts on Hotel Parga Princess. While the overall ambiance of the cruise ship is captivating, there are certain aspects that left me with mixed feelings. The attention to detail in the main atrium is commendable, creating a truly spectacular setting. However, the living quarters seem to have been overlooked, with some guests facing challenges in movement and comfort. The issue with soot stains and cleanliness in certain rooms is concerning, impacting the overall experience. Additionally, the lack of clarity on additional charges, like specialty coffees, can lead to unexpected surprises for guests. Despite these drawbacks, the beauty of the Royal Princess shines through, hinting at its potential with some improvements. If considering a stay, opting for a full suite might enhance your experience or waiting for necessary refurbishments to address existing issues could be worthwhile. Your journey on the Royal Princess may vary based on your room choice and expectations, so proceed with caution and awareness.
Rating Princess Cruise Lines Website ONLY
Rating Princess Cruise Lines Website ONLY. Their website is STUPID. It times you out about every 5 to 10 minutes while you are reading the descriptions of the Excursions. That is EXTREMELY MADDENING. Even if you go back to the Excursions page after reading a description or two, the IDIOTIC website will log you out. It's like they WANT to DRIVE CUSTOMERS AWAY
Recommendation: Princess Cruise Lines Website Sucks
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Pros
- Diverse Itineraries: Global destinations.
- MedallionClass Experience: High-tech cruising.
- Culinary Delights: Gourmet dining options.
- Onboard Entertainment: Broadway-level shows.
- Wellness Focus: Spa & fitness amenities.
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Cons
- Higher pricing than competitors
- Limited itineraries in off-peak seasons
- Occasional overcrowding on ships
- Not all ships are equally modern
Princess Cruise Lines Complaints 323
Grand Princess Casino not following their own rules/regulations, lack checks, lack "fairness"
9/29/2024 Grand Princess (GP) round trip from Los Angeles to Hawaii. I have issue with the Grand Princess casino Assistant Manager (Ms. You) and Casino Manager. Princess casino rules and regulations (CRR) indicates "each ship have at the casino cage a current list of contact information for their home office or casino operator where the passenger can pursue...
Better Than Best Price Guarantee
My name is Paul Johnson.
My cruise fare is on the original booking is $2997 per guest. On 08/17/24 on Princess.com the fare for the same category (ME deck 11 cabin B217) was listed as $2749 per guest. When I called the first time and got a princess agent I was told this price was only for new bookings. It said nothing like that online, in fact it says "if you find a lower identical cruise fare on Princess.com prior to your final payment we'll match 120% of the difference in the form of an onboard credit". The difference is $248 per guest for a total of $496. Based on the 120% guarantee I should receive an onboard credit of $595.20. After talking to 3 different agents one of them gave me a credit of $100. That would be of course less the $100 credit I received from the agent.
Claimed loss: Should receive $495.20 onboard credit
Desired outcome: $495.20 onboard credit and an apology
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
Flight for booked cruise
We were scheduled to go on a princess cruise April 7, 2024. Our flights were booked through Princess. We went to the airport when our flight was scheduled but told that we had no flight reservation. After many phone calls I learned that our flight was moved to April 6, flying out of Dallas…we live in Missouri, with multi stops. We did not get any notification that the flight was changed so we missed the cruise. American Airlines blames Princess and Princess blames American Airlines. This was supposed to be a family cruise so it has caused lots of tension with the family. This ordeal was a nightmare and I don’t want this to happen to anyone else
Claimed loss: A lot of time on phone calls. My husband and I had to take a week of vacation off work,
Desired outcome: Fix this issue so nobody else has to go what we went through
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
What a mess, an absolute disaster. You planned a family cruise, and this happens? No way. Princess Cruise Lines and American Airlines, both pointing fingers at each other, it's unbelievable.
Here's what you need to do: don't take no for an answer. You deserve a full refund, and they need to make it right. Keep calling, keep emailing, make them uncomfortable. And make sure everyone knows what happened. They hate bad publicity more than anything.
You and your family were looking forward to this, and they let you down. Stand your ground and get what you deserve. They need to know you mean business.
Is Princess Cruise Lines Legit?
Princess Cruise Lines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Princess Cruise Lines. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Princess Cruise Lines has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Princess.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Princess.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Princess Cruise Lines as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Princess Cruise Lines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Princess Cruise Lines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Princess Cruise Lines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 323 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Princess Cruise Lines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
This is the worst and worst customer service I have had in my life. I travelled with Princess Cruise more than 10 years ago, and because of their unprofessional customer service on that trip, I decided to change to another shipping cruise in recent years. Recently, my friend pushed me to go back to Princess Cruise, so I decided to give a trial We have...
Read full review of Princess Cruise LinesChange to unacceptable flight home
Booked and fully paid for an Alaskan Cruise. Recently, noticed our flight home had been changed to an all night flight with arrival home a day later. When I called Princess, they told me there were no flights that “met the ship’s criteria” that would avoid an overnite flight.
We do not want to fly home overnight OR arrive home a day later than planned!
Desired outcome: Original flight home reinstated !!
Confidential Information Hidden: This section contains confidential information visible to verified Princess Cruise Lines representatives only. If you are affiliated with Princess Cruise Lines, please claim your business to access these details.
Cruise is leaving early and Princess is keeping my money
We were scheduled to depart on a Red Sea cruise from Dubai on March 11, 2024 however due to the ongoing security situation in the Red Sea the itinerary has been changed with a new departure out of Cape Town. Now I must be clear that the issue does not surround the change in route due to the security issues, however does have to do with the departure date...
Read full review of Princess Cruise LinesThe whole trip was awful!
The trip was awful. Will never cruise Princess again! I sent an email when we got home, also when we were onboard. We have never heard a thing from Princess. Very poor customer service! Breakfasts were terrible, pastries were dry and hard from day 1. Lunches were mediocre at best. Requested a queen bed, we got twins. then after the 3rd call they guy that...
Read full review of Princess Cruise LinesFinancial compensation
To Whom it May Concern, Per your call on Nov 22, 2023, I am writing to you today to discuss a recent trip my husband and I took with Princess Cruise Line. This trip should have been the trip of a lifetime, however, it turned into one of great stress and anxiety. As you’ll see in the details following, we have post-traumatic stress from the events that...
Read full review of Princess Cruise LinesMisleading change in booking
My husband and I were originally booked in a forward mini suite with the premium package. We booked with L.H., Princess Travel Advisor. I received an email about upgrading and had questions so I reached out to L.H. last week. After discussion, we decided not to upgrade but I asked for her to check on the price, because it looked like the booking prices had...
Read full review of Princess Cruise LinesBooking lies
On August 11, 2023 I booked with Giorgio at Princess booking over the phone at approximately 1730 cst. I asked him what if I cannot get a passengers passport renewed in time for the cruise. He stated don't worry you don't need a passport to cruise the Caribbean just a birth certificate and a photo ID. I confirmed with him that my itinerary included...
Read full review of Princess Cruise LinesPricing policy
As a result of a Press Release issued by Terry Thornton in October 23, in which he stated: "Gone are the days of last minute discounts close to departure dates. Our new pricing policy will always reward guests who lock in their Princess vacations well in advance. The time to book your 2024 vacation is RIGHT NOW..." I did just that. An elite customer, I...
Read full review of Princess Cruise LinesBeing charged a bar bill that wasn't ours. Then buying a citizens watch from 09/ 21st/23 and not working correctly.
The dealing with trying to get my money back for a Bar bill that was not ours and dealing with the Citizen lady's watch bought onboard that does work correctly. Why can I not get a RESPONSE from you on what is happening? POOR CUSTOMER RELATIONS. Dissatisfied Elite passenger. Purchase of watch on September 21st/23 onboard the Sapphire Princess. 5N2WHH
Claimed loss: $150.00 US Funds we paid for these two items. The Bar bill which was not ours and the Citizens watch which was supposed to be a Birthday gift to my wife. My time at $200.00 an hour times 3 hours dealing with this so far.
food prep quality Fort Lauderdale to Houston
The beef, pork, and fish meals were unacceptable. I have been in the Restaurant industry for the past 22 years and 80 years old. I am used to high-end quality for meats, and seafood' The lamb chops were underdone and the knives could not cut the meat-- I had to pull the meat off the bone. The pork and beef ribs un-eatable (they should not be on the menu...
Read full review of Princess Cruise LinesMy medallion was mailed to another state 500 miles away
Have a cruise booked and my medallion was shipped to another state. if this person doesn’t get to go on the cruise I will have to waste my ti e at port to get a new medallion. Princess cruises has screwed up this whole cruise I think I should ne co pensated for my ti e wasted at the port a free speciality dinner and on board credit. My booking number is5PHR9Q
False statement made by Minji Hwang
My name is Mrs. Diem Nguyen and I was on the Majestic Princess Cruises from October 8, 2023 to October 30, 2023 (Stateroom M432). On October 29, 2023, Majestic Princess Captain Steven Holland informed the passengers and myself that the Port of Auckland has closed due to bad weather and will be monitored closely. However, he did not mention the time for the...
the shore assistance no. in Glasgow is on answer phone when we need in an emergency.
We were a party of 8 people on board the Regal Princess for a 10 day cruise (29 Sept - 8 Oct 2023) for Ireland and Scotland. On 5 Oct we visited Glasgow and on return to Greenock we got on the latter part of the train with several carriages on another route and not for Greenock. When we realised that we took the same train back to Glasgow in order to take...
Read full review of Princess Cruise LinesEmergency Hospital
Booking Number: 4T9N2N 9/17/2023. This LEONARD HUYNH AND STEPHANIE HUYNH AND BANG PHUNG in a family. We went to Seattle from California in 9/16/2023. We missed that day on cruise 9/17/2023 because my wife Stephanie Huynh unfortunately she at Emergency in SWEDISH HOSPITAL in Seattle for Surgery. She stayed in hospital for six days. I have all the documents from hospital to proof that day we could not go on cruise 9/17/2023. We hope Princess Cruise can full credit or refund back to us. We can go next year 2024 please. Thank you. My email: [protected]@ymail.com and My cell phone #[protected] this Leonard Huynh.
Princess plus
On the 29th of June 2022, I booked for a cruise ( 3V3JVH) once in a lifetime trip I took £5000.00 out of my pension pot to pay for it and at the time booked Princess Plus. In February of this year 2023 I paid in full for the holiday and was looking forward to having a wonderful time, Last week I received an unclear email so I contacted your company for...
Read full review of Princess Cruise LinesRefund
I was on your cruise from sept 9 to 16 with my wife. We were overcharged €200 for internet. The guy at the internet cafe changed this on our account but our bank account was also charged and we still have not got a refund. We embarked at Barcelona on Saturday Sept 9th for a week until Saturday September 16th where we disembarked in Rome. This is very frustrating and hope you or some one can resolve this for me.
John Mc Dermott
Formal complaint re medical care on sky princess
I am writing to formally lodge a complaint regarding the medical treatment that my family and I received during our recent cruise aboard the Princess Cruises. The purpose of this letter is to bring to your attention the alarming sequence of events that transpired when our son, fell seriously ill during our voyage, and the subsequent mishandling of hi...
Read full review of Princess Cruise LinesAbout Princess Cruise Lines
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Overview of Princess Cruise Lines complaint handling
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Princess Cruise Lines Contacts
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Princess Cruise Lines emailsrelations@princess.com100%Confidence score: 100%Support
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Princess Cruise Lines address24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
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Princess Cruise Lines social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024
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