Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Telecommunications Cell C Device insurance
Cell C

Cell C review: Device insurance

F
Author of the review
6:31 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My IPhone 15 was stolen on the 9th of December 2023. after months of back and forth which included having to prove I had been paying insurance monthly we finally received a sms. on the 17th of May 2024

Good day, your Cell C Device Insurance, underwritten by Hollard, claim is approved and an excess fee will be payable before your Iphone 15 Blue 512gb Mtpg3hx/A is collected. Please see excess and banking details for your claim below: Bank: FNB A/C No.: [protected] Branch Code: 260950 A/C Type: Current Reference: WWAS131529 Amount: R6499.80 . Send proof of excess payment [protected]@deviceinsurance.co.za. Cell C JR WWAS, Auth FSP 1296

On request of how the excess has been calculated, 3 emails received no reply. Calling the call centre for clarity I was informed that the access is worked out on the unit that was stolen and was values at R32 499, in November when I received the phone, and the 20% is calculated from that value not the replacement value for the phone, Which is around 28K now. I can only advise to NEVER insure with Cell C device insurance.. Their actions feel criminal

Claimed loss: Five months of ridiculous frustration, and R6500 payable for a 27K phone

Confidential Information Hidden: This section contains confidential information visible to verified Cell C representatives only. If you are affiliated with Cell C, please claim your business to access these details.

Cell C response
May 29, 2024 8:03 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Good day

Thank you for reaching out to us.

Kindly email us your complaint with contact details to sm@cellc.co.za

Our support team will assist and have this matter sorted.

Cell C | PN
Update by Fallen Angels
Jun 12, 2024 10:39 am EDT

No Resolution... still no response to our email to sm@cellc.co.za

Update by Fallen Angels
Jun 17, 2024 1:50 am EDT

Still no resolution... Still no reply... my complaint marked as resolved because I am still waiting for a response from the email address I was given

Cell C response
Jun 17, 2024 9:34 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Dear Gayl Basson,

Thank you for getting in touch with Cell C.

We apologise for the unpleasant experience and the delay in resolving your Device Insurance query. Our Social Media Support Team will be in contact with you.

Best regards,

Cell C | NZ
Update by Fallen Angels
Jun 20, 2024 4:36 am EDT

still no resolution... still waiting for a response to my email.

Cell C response
Jun 20, 2024 11:08 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Dear Gayl Basson,

Thank you for getting in touch with Cell C.

Our team is unable to reach you hence the SMS's were sent to advise you of failed attempt.

kindly send us an email to sm@cellc.co.za with your contact number for our support team to assist.

Regards,

Cell C | SR
Update by Fallen Angels
Jul 19, 2024 11:31 am EDT

still no resolution

Cell C response
Jul 23, 2024 8:41 am EDT
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

File a complaint Write a review
View all Cell C contacts
Dear Gayl Basson,

Thank you for contacting Cell C.

Please be advised that our Team was unsuccessful in attempting to contact you. Kindly provide us with your alternative contact number at sm@cellc.co.za, once received our Support Team will promptly contact you.

Regards

Cell C| TG
Update by Fallen Angels
Jul 23, 2024 10:43 am EDT

Have emailed from another email address hoping to get a response... have received this sms though.

Good day Gayleen Basson, this is a friendly reminder that your Cell C Device Insurance claim is still awaiting excess. Should the excess not be received by 2024-08-18 your claim will be suspended. For any queries, please call [protected] or email claims@deviceinsurance.co.za. Cell C is a JR of WWAS FSP 12964

Guess if this drags on long enough... we get to start all over again... how is this not criminal.

Resolved

This complaint has been resolved automatically due to user's inactivity.

More
Send message
Copy link
Report
0 comments
Add a comment

More Cell C reviews & complaints

Cell C - legal department 170
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Cell C - Contract cancellation 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Cell C - Disgusting customer service 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Cell C - sim card still not working 1
Cell C - gsm promo 38
Cell C - clearance form 1
Cell C - unlawful deductions of my account don't hold acc with glocell
Cell C - Receiving pornographic videos through whatsapp. Both my friend and my cell numbers on my contract.
Cell C - Additional contract
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Cell C - I have paid all the amount but still in arrears 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Cell C reviews and complaints

  1. Cell C Contacts

  2. Cell C phone numbers
    135
    135
    Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have unsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone number
    Customer Service
    147
    147
    Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have unsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone number
    Quick Info Line
    +27 841 555 555
    +27 841 555 555
    Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone number
    Technical Support
    +27 84 135
    +27 84 135
    Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone number
    Customer Service
    +27 84 145
    +27 84 145
    Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number
    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
    +27 841 234
    Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone number
    Glocell
    +27 841 944 000
    +27 841 944 000
    Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone number
    Cell C Business
    +27 841 4329
    +27 841 4329
    Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number
    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Cell C Category
Cell C is ranked 201 among 346 companies in the Telecommunications category
#199 Grameenphone Grameenphone #200 Filestage Filestage #201 Cell C Cell C #202 011 Communications 011 Communications #203 Maddox Maddox

Most discussed Cell C complaints

Cell c makes false advertising!
13
(opinions to this review)
 Device insurance
9
(opinions to this review)
 Number porting and integrading my prepaid with a contract
3
(opinions to this review)
 incorrect information and service
2
(opinions to this review)
 Sim swap
2
(opinions to this review)
Cell C Alternatives
Silv Communication 16 reviews iTalkBB Global Communications 39 reviews Telefónica 12 reviews H20 Wireless 27 reviews Line2 6 reviews