CeX / WeBuy.com
Reviews and Complaints

Hey I went in to the skegness shore on Halloween to go buy a ps4 Xbox one a laptop and a new phone to be ignored by several off the staff there we are regual customs a we spend a lot off money in the skegness shore all the time this has made me go some where else for my custom now it put me off goin in to that store now I am not happy at all and my kids are up set they have not got there stuff I will not be goin back

I bought AirPods off the online site, on arrival I saw that the case was damaged, along with the inside being filthy, and the AirPods themselves having incredibly poor sound. Clearly and old damaged pair that was never properly tested. I expected some level of quality deficit to a brand new pair, but not to this extreme extent. I am very disappointed that proper testing of products is not carried out, and clearly faulty products are sold to customers.

I purchased call of duty black ops 2 from a coventry store and when I went to play it I found out the disk was broke and keeps freezing, there is visible damage to the disk. I live in nuneaton so I can't get back to Coventry to return it, can I take it to my local store and will they swap it for an undamaged disk? I have the receipt as only purchased today.

I took 2 consoles and all connectors and controllers to cex to see about selling them i went shopping while they tested my items and on my return was told they could not buy them, they gave all connectors and controllers back in a couple of plastic bags, on arriving home i found that they did not return my 2 scart adapters that i took in with my items, im not happy as they cost me money yet this store just kept them, its a disgrace and feel like they have stolen from me, what a rip off

I bought an iPhone 8 plus from your store in Stockport after being told that it was in perfect condition unfortunately this turned out to be untrue as the speaker in the phone was faulty after taking it to Apple to be tested I then returned to the shop and it took a further nine days To eventually replace the phone as the First try was with a phone that looked like the screen was smashed had the store tested the first phone in the first place this problem wouldn't of happened and it was the store manager that said it was perfect to start with however it was the store manager that eventually rectified the problem and replace the phone with a perfect working one it doesn't help the fact that this shouldn't of happen and shouldn't of taken so long to sort it has left me with a poor feeling for your company and your customer support my number is +[protected]

I have been to this store 3 x and 3 x I have had multiple problems ... controllers not working guitar not working games not being able to be read and dvds are scratched and play up or don't play atal ...now I've sold to you're company and I know that everything should be tested and if dvds are scratched you won't buy them but this store seems happy to sell goods that are damaged not working and scratched over last few weeks I have spent over £200 with games dvds and Xbox 360 controllers and guitars I'm new in the area but still I feel this is beyond a joke

I placed an order for a dvd FAIR GAME with William Baldwin a couple of weeks ago and have not yet received. This is the third time now I've not received an item. Please can you check up on it please. I love shopping with CEX but this on line shopping isn't any good. If you dont receive the item you've ordered that's money wasted for a dvd at £1.50 delivery. It needs sorting out asap.

My autistic son bought a monitor today from Erdington thinking it was a tv the lead wasn't packed in the box so i took it back straight after asked for it to shown working or to get a refund the woman plugged it in and there is damage to the screen which was not done by us as it was packed and we couldn't try it without a lead theu said to email you so I'm hoping you can help please

When I went into cex today to Sell my games, the man behind the counter had his hands all over the discs which is triggering in itself.
I then continued with the trade and bought borderlands 3, the disc had scratches and fingerprints all over the it! How can cex sell second hand goods like this at a brand new price!.
This is t the first time this has happened either

Hi I purchased a ps3 from your Bradford store on 24.07.19 I went to trade in the ps3 at your Leeds white rose store but they failed it saying there was a crack on the side they were very unhelpful and basically blamed me .i bought it as discounted. it is not the first time I have problems with the staff in store mainly in the Bradford branch I would like this sorted out please regards David jepp

Dear sir/ madam,
My name is Andrew Lanham and I am writing to head office with a formal complaint.
On the 28/09/2019 I went into CEX ( 103-105 Armada way, Plymouth) to enquire about an 8gb Graphics card ( in shop price £130), it was a gift for my son.
I explained to the clerk at the time(ginger bearded chap) that I am unsure if this would be the right graphics card, being that I am totally computer literate, as I was purchasing it for my son as a surprise, the clerk clearly explained that if it didn't work, I could bring it back for a full refund,
On Thursday the 3rd of October I gave the card to my son, he was so excited.. I had an experienced computer fitter, install the graphics card, but with several attempts could not get the graphics card to power up.
I returned to CEX today Tues 8th Oct with the graphics card, and explained that it's not working, they said they would have to test it,
After testing they returned and said it worked fine and could only refund me with an in-store credit note, I asked the store manager ( Paul) ( who wouldn't provide his surname) if I could see it working, he presented me with a receipt with (in working order ) hand written on it.. that was not enough proof for me, so I asked to see it working, and was told customers were not permitted to go behind the counter. As a receipt and his word (Paul store manager) was not enough for me to accept that it was working, I asked for a refund in full, and out of the blue, I was then asked by Paul to leave the store, and if I didn't I would be removed by security, I told him it would be assault if anyone placed there hands on me, I was then told by Paul he was calling the police, I replied please do...
I discussed the issue with the officer and he the conversed between Paul and I, Paul insisted that the card was working properly ( (still no evidence given to prove it was)and store policy is that he will only give a credit note. I was advised by the police officer to complain to head office, as even he couldn't reason with Paul.
I have been humiliated and embarrassed by Paul and the whole situation.
I can provide a copy of the receipt and I am seeking a full refund of £130. Please

Many thanks Andy Lanham
[protected]@hotmail.co.uk
Tel, [protected]
10 Treby Road
Plympton
Plymouth
PL7 1LE

I was selling my Xbox for cash all going fine apart being slow (trainee not his fault) once agreeing an amount and informed me I have to come back because of testing which was a bit annoying but I do understand. So I went back the next day expecting to be in and out quickly with my cash, however was informed there wasn't enough cash on site even though it was only £83. So had to be done by bank transfer. I just don't understand why a simple email or telephone wasn't made to save me making the 20-25min trip into Worcester. In my eye that's simple customer service because I've wasted fuel on a pointless trip to Worcester. Either increase the cash flow there or pre plan your day better! I did want to buy some headphones for my PlayStation but purely on that cock up by you guys you lost a sale. And would of been easier if it was bank transfer over the phone as I could just brought them online.

I brought a tablet in 30/07/09 from Cex, the next day I purchase something from Argos. One day apart and once again your receipt has severely faded. I had a receipt with money on it to spend £24 at a later date and it also faded so I couldn't use it, despite the extremely long claim time you offer to customers. To me this is a con... Your receipts fade so the customers lose out. I'm pretty disgusted. See my example attached.

Went in today to sell. Arrived at store to be told last time my I'd was updated was in 2017. This is 100 % false. And on any other occasion, if I am selling something and have to get letter to update system, they have always took the item in, tested it while I went and got a letter and everything has been fine. Well not today, as was told they will never do this which is clearly a lie. Next thing first person I spoke to me gave me one price, second person when i came back with computer told me another price. No reason as to why, and now also have to wait an hour on testing when I made a point of been here early so this wouldn't have happened, having to walk about absolutely soaked. Just feel whole experience has been poor from start to finish.. I also know if told a price is what price they have to go by as I also work in retailing myself.

The xbox one was rejected over what they claimed to be a loose hdmi port which I tested when I got the product home and there was no such issue this is after i had to wait around in town for a entire hour, this is after they tried to sell me a xbox controller to reduce the price over a tiny bit on the controller i had, I easily blew off by myself this is unacceptable if I'm honest and would like to hear what you as a company feel about this service, I would like a response on this matter if you can my email is [protected]@googlemail.com if I dnt receive a response I will continue the process of making more complaints untill I'm happy there customer service has been looked into

Ok so Iv purchase a phone from your shop on the 09/08/2019 at 15:00:49.
My daughter took it out the case a couple of weeks later for the screen to pop out.
So when Iv tried returning it to your shop.
Apparently the serial number is not the same on the receipt as the phone so I'm being told I didn't purchase it from your shop. WHEN MY PARTNER DID AND THIS SHOULD BE ON CCTV.
I'm very upset and need this matter dealing with ASAP because my daughter now doesn't have a phone after saving up her pocket money for ages to get one.. No help was offered from the members of staff in the shop.

My son had some birthday money he wanted to spend and went to cex to trade some items in and buy walking dead 1 - 7 boxset. When he went to buy the box set on blu ray the item had two prices one for £25.00 and one for £35.00 shop assistance turn around and charge us the £35.00 one. I thought this was disgusting as the week before it was priced at £25.00 but couldn't get to store to buy this item, also while he was trading is items he nearly lost out on £10.00 because assistance didn't scan every item in, it was only that he had some some research of how much he would get re trade that we new. Feedback code 097af766 and selling items feedback code is d695d31e

I bought a iPhone in October last year last month the phone started playing up would not turn on unless it was on charge as soon as I took it off charge the phone would go off I left it alone for a couple of days when y went to get it back out the battery inside was expanded pushing the screen out ect I took this product bak to the shop I got it from and they r telling me it's my fault as the phone has a dint in the back now they r telling me this is my fault bearing in mind the screen ain't smashed and phone has not got a scratch on it when the batter has expanded it must of coursed this to the phone if I had bent the phone my self the screen would cracked as well I have lost 140 pound on a faulty product that was none of my doing they told me it would take 5 to 10 working days n they have had the phone now for 14 days for them to tell me it's my fault I am not happy about this at all how do I take it further

Good morning,

Today I have been to CEX office because of my phone's malfunctioning for poor quality health, malfunctioning touch when phone in charge and malfunctioning home button. After holding my phone for 45 minutes the guy at the shop said they couldn't exchange or refund the item.
This is ridiculous and the mistrust in your loyal clients is a shame. I also reckon this tricky system testing is discriminatory against lower classes customers, who might get confused by tricky and disabled ones, who are more likely to get stressed when something wrong happens. My opinion is that the social and human consequences of your policies are shameful. Not just that, there is no customer service I can call because they told me the customer service was always busy; again this discriminatory against lower classes customers, who might get confused by tricky and disabled ones, who are more likely to get stressed when something wrong happens; a person in wheelchair or with impaired abilities might find harder to get to a CEX store so I think this is shameful on a business level (this is very poor quality customer service) and on a human social level, as this is indirectly discriminatory and against modern British, European and modern world guidelines (quality of life for all categories of people, accessibility of information, work-related stress prevention for your employees who are more likely to deal with the frustration of the mistreated customers ).
As a compensation for the time spend in CEX (11.30-13.30 of 22/09) I ask:
- a complete refund of my phone as £140
- apologies
- a clear piece of communication of commitment of Non-discrimination in your stores of BRIGHTON and Hove
- to be contacted via text on my phone (+[protected]) to advise me when I can collect my refund/phone to exchange.

I was about to buy a tablet at your store but if this is the policy, I will definitely reconsider and advise my friends and acquaintances to do the same.
I have met very kind employees at CEX and I reckon that selling second hand technology is a sign of good business managing and social/human commitment. On the other hand these issues I mentioned, along with the lack of a customer service landline, are very bad issues I hope and I trust you will be able to address.
I'll be waiting for the remediation.
Yours faithfully,
Mark