Changi Airport Group review: Your bad attitude screening area officer

I want to complain about your bad officer who checked my handcarry

My boarding pass i put in this attachment. Today my flight QZ 265 Singapore to Indonesia.

The officer was a woman and took my cream and I asked why

Then I asked her to take picture of my cream.

Then she suddenly also took my tooth paste of my husband then I took a picture. My husband American.

Then she thought I took a picture of her. She called the supervisor and supervisor apologized because didn’t find the pic of her in my cellphone. I didn’t do and didn’t deleted any so no eveidence.

But she still talking rude and bad.

I don’t accept the way she talked on the public and I want you as represent of your country to responsible for what she did to me.

Good thing I didn’t do violence though I really things this is my right for what she did in public areas.

I will sue her under International Law Articles because I know well about the International Law.

Ayi Putri Tjakrawedana

————-and this the 2nd e mail I replied after got e mail from Customer Services CHANGI 👇

1. In screening area the first we entered after checked in by machine

She is bit fat short and looks India race / blood ( sorry doesn’t mean I am racist with those describing her ) her supervisor also looks India with black uniform/suite

2. The screening was the first line as I remember

3. The time was 12.39 PM - 13.39 PM in between because Indonesia and Singapore differences is 1 hour

I attach here my lotion. And I couldn’t take pic of tooth paste because she yealed and thought I took her pic.

It’s unacceptable!

Ayi Putri Tjakrawedana ( Indonesian / Male / Wife )

David Brian Honaker ( American/Male/Husband )

My Indonesian phone number

+[protected]

My America. Phone number

+[protected]

On Sat, Oct 14, 2023 at 6:08 PM Changi Airport Group wrote:

Dear Ayi Putri Tjakrawedana,

Thank you for your valuable feedback sent on 14 October 2023.

We are sorry that you had an unpleasant time at the airport. In order to serve you better in future, we would like to find out more details about your experience.

Could you tell us

1. The incident location is at the departure screening area after the immigration?

2. The position of the screening lane used (e.g. left, centre, right)

3. Time you are at the screening area

We hope to hear from you soon so that we can improve and serve our customers better.

Yours sincerely,

Armida

Changi Contact Centre

——————

1. In screening area the first we entered after checked in by machine

She is bit fat short and looks India race / blood ( sorry doesn’t mean I am racist with those describing her ) her supervisor also looks India with black uniform/suite

2. The screening was the first line as I remember

3. The time was 12.39 PM - 13.39 PM in between because Indonesia and Singapore differences is 1 hour

I attach here my lotion. And I couldn’t take pic of tooth paste because she yealed and thought I took her pic.

It’s unacceptable!

Ayi Putri Tjakrawedana ( Indonesian / Male / Wife )

David Brian Honaker ( American/Male/Husband )

My Indonesian phone number

+[protected]

My America. Phone number

+[protected]