Chaparral Motorsports
Reviews and Complaints

Took motorcycle there to have it repaired after an accident. My insurance company paid them up front for a 10 day turn around repair. It is now currently 5 months and counting. They tell me every time I call that it is one more part missing and a different part every time. The latest status they said there is more damage and another estimate has to be done. They are delaying for some reason it may be a tactic to keep raising the cost of repairs on the insurance company withe goal to ultimately total it. Then they expect insurance to pay me off and they buy the bike cheap and turn around and sell it for more to someone else. This place is a full on scam they are practically stealing from people and companies do not do business with them.

Worst customer service,unprofessional workers that don’t know what going on..i get different excuse everytime i call..I bought a can am cooler on may 24 to pick up in store,i cancel it on the 26th since they didn’t want to give to my brother even though he had all information..since then I havent gotten my refund..im tired of calling and they all give me different stories but my money never refunded…its almost a month that’s ridiculous from a big company like chaparral…not even amazon i have those issues…

I ordered a tire 3-23-21 have not see any shipping information or updates.I have noticed they have gotten paid.I tried email and have called several times only to be put on hold as long as i wanted until getting tire of waiting.A response would be appreciated.The order number is [protected].I dont know how you can stay in business with this type of custumer service.

I ordered two 21x8x9 tires. I received one correct and the other 23x10x10. Ok mistakes happen. The problem is customer service. Since i ordered two and received only one that would fit i mounted the one i could use. They refused to correct there mistake because they wanted me to return both tires since i ordered two. Its classic robbery. Do not do business with these people. Customer service sucks and shipping department dont know one tire from another.

I bought radiator fan in the winter I live in Maine told the guy this he said it's ok and if any problems they'd fix it I put fan on wrong fan it was his fault I Gave right I could see if it was my fault not exchanging it well because it was o er 90 days no exchange that's [censored] it was your [censored] up not mine I hate ylu [censored]ers robbing me 200 bucks I hope that place burns to the ground with all ylu in it thanks for ripping me off you rats the guy selling the parts needs to stop bragging
about his Ktm and suspension [censored] cause he [censored]ed me hard well [censored]bags I wouldn't buy a spark plug form you rats if I was stranded drop dead

Don't do business with, or waste your money with Chapparel! Unless, of course, you want to receive 4 year old tires for your bike while paying for new. Or you enjoy horrible customer service that tells you lies and then calls YOU a liar. I don't even know why they have a customer service department, because they flat out refuse to do anything except say they're sorry you disagree with them (that was Jennifer - the customer service "manager"). In over 30 years of riding I've never gotten a tire that was significantly older than the old worn out one I was replacing. They will rationalize it by saying the manufacturer says a tire has a shelf life of 5 (or 7 depending on who you talk to) years. Would you put a 7 year old tire on your bike? If you care about safety, performance, and tire life get your tires somewhere else! BTW - don't bother looking on their website for reviews, as they will only post 4 star or above.

On 11/15/08 I purchased a Joe Rocket RASP motorcycle jacket from the Chaparral Motorsports store. On 12/06/08 I returned the jacket because of a small defect in the right elbow (fabric came apart at the seam) expecting to get a replacement. They refused to replace or warranty the jacket and informed me that they had to send it to the manufacturer for an assessment before I could receive a replacement or my money back. They also informed me this process would take three weeks. After expressing my displeasure, they informed me that was their policy along with their manufacture’s and I would simply have to wait the three weeks.

I immediately went home, got online and found the exact same jacket at several online stores. I contacted each store and asked what their return policy was on this item if it was defective. Each store informed me I would receive a replacement immediately upon receipt of the defective item. One store informed me I would receive an immediate replacement for a defective item for up to one year. So obviously the assessment process is not the manufacture’s policy as Chaparral implied. I then purchased the jacket online so I would not have to do without a jacket for the three week assessment process.

On 12/26/08 I received a call from the Kevin, Chaparral’s sales manager. He informed me my jacket had been through the assessment process and that I now could receive a replacement. I informed him that I purchased the item elsewhere that I would no longer do business with Chaparral and I wanted my money back. He informed me I would have to come to the store order to have the money credited back to my credit card and that his approval and all pertinent information would be on file at their return desk. I could come to the store to do the transaction whenever it was convenient, is what he informed me.

On 12/28/08 I went the Chaparral’s return desk and of course the return approval information was not at the desk as promised. They started to give me the same story about the assessment process and they had not received word from the manufacturer. They also informed me this was their policy ON ALL ITEMS WITHIN THEIR STORE! I informed them that Kevin, the sales manager had contacted me and he informed me the assessment process had been done and I was to receive a credit back to my credit card. They informed me that a different sales manager was on duty and I would have to wait while they rummaged through Kevin’s desk looking for the info. Seeing how it is a 40 mile round trip to Chaparral from my home and suspecting this was a further waste of my time, I left the store. I then made a dispute with my credit card company over this transaction.

In short Chaparral Motorsports has lost a long time customer over a $200.00 jacket, bad policies and poor customer service. This is not the only bad experience a have had with Chaparral just the only significant problem. I hate to think what would have happened had this been an online purchase.

Please visit the link below, Chaparral Motorsports receives an Email every time this site is visited. Let’s show them their customers do have voice and we are not happy. You can also post a complaint if you wish, and please pass this info along.

http://www.thesqueakywheel.com/complaints/2008/DEC/complaint42650.cfm