Chicago Tribune
Reviews and Complaints

I am getting fed up with the misdelivery of my paper on Wednesdays, Thursdays, Fridays and Sundays. I am disabled and asked that my paper be delivered to the back door (right side rear). That was nine years ago. Since that time, sometimes it gets there, more often it doesn't. I call and complain to customer service, and I get the same answer that they are sorry and will take care of it. This is an ongoing problem that has never been rectified since.

I want this HANDLED!

I stopped having the tribune delivered to my house because it was always thrown on my driveway never near the door entrance rain snow or shine.I found that if I went to the gas station I could get the paper earlier and dry so it was readable. Then they stopped having as many papers to sell and I couldn't always get it there. I then found out they sold the Tribune at Menards so I would go and shop there on Sunday morning and get my paper there. But for the last month when I would stop there at 8:am the papers are never delivered so I stopped going there. I tried the Speedway today on 79th and Harlem after 8am and guess what? the Paper was not delivered yet. So I came home. The business is supply and demand. I tried to patronize your paper and I cant and it, s not me. I guess I could get my news on the internet, Coupons? We can get those from apps on the phone. Local news ? I guess WGN. com can fill us in. The bottom line is I wouldn't have to change if your service didn't.

I am a resident of hickory hills and we never receive the weekly store ads/coupons in our entrance of the condo building. I see them on other driveways down our street but never ours.in fact, when I lived in the apartment building across where i'm living now, we got them every week but never to our building! I pay my taxes like everyone else around here and deserve the same service! I've called red plum and sent letters but nothing was ever done! Please take care of this!

Regarding 02/03/2019-There were no Sunday comics this morning and no TV listing. Did I miss some info regarding the new format? Acct. #[protected] The reorganization of the arts, entertainment and books is fine but is it at the expense of diminished coverage in the Sunday edition? If this is what the Sunday paper will look like there is no need for it as I will be able to get the coverage I want from the daily papers.

Ever since new divery person & getting their Christmas bonus from us,
4 X delevery is really bad. Late or not at all. I have found papers in my hedges, by my garage, or not on my porch as was before. Up early as retired & keep looking for home delivery it's supposed to be.

What good is the morning chicago tribune to read, if it's not here.

Allen Wrobleski

My sister and I have had Tribune delivery issues for about two years

We are at the same address but building R instead of building H The delivery driver always brought it to our door

He now leaves it in the lobby for anyone to take

We have average a missing paper once a week

We have been complaining for the last year but goes thru the Asia and they refused to Transfer or call us back

Please correct this issue and credit our bill
Thank you
Anne Felger
William Daish
5801 R N Pulaski Apt 202
Chicago il
60646
Chicago Tribune
Acct # [protected]

An elderly relative purchased a subscription to the chicago tribune. The bills would list a "pay through" date. When the subsequent bill was received, the beginning date would be before the "pay through" date, e.G., she would pay through august 1, but the next bill would cover july 15 through september 30.

When she wrote to cancel, the service representative would send a response e-mail that said they were sorry to see her go, but that they would continue service until they heard from her again.

She wrote to cancel three times and had paid all the bills. The newspapers continued to come.

Two months later, she received a bill for $7.00. Go figure. Also the tribune sent collections after her.

Worse yet, her dead sister (at a different address) used to have a tribune account years ago. The dead sister suddenly began receiving bills for a non-existent paper delivery. I'm pretty sure she's not going to pay. Also, there is no tribune in heaven. Only in h*ll.

I am a long-time Tribune subscriber - every day for over 30 years. Over the years, I have loved and cherished Tribune coverage on a wide variety of topics. However, this morning (Sept 2), I reached an all-time low in my satisfaction with sports page coverage of college football. It has felt for the last few years like the amount of coverage has been declining, especially on Sunday mornings, around national college football results. But today's coverage was amazingly low, with only one page, the back page, of the sports page devoted to college football, and only three games receiving coverage - ND-Michigan, Illinois-Kent State, and Iowa-NIU. What about all the national big-game results, and the rest of the Big Ten? I will also admit a frustration about what feels like the over-coverage of the Bears as well, with the first 6-8 pages on them even without a game result to write about.

Around the beginning of 2018, I paid for one year, 52 weeks, subscription for the Naperville Sun.. Early August, I was informed my subscription ends the end of August and I needed to pay more. This amounts to a 50% increase over 8 months over the agreed upon price. The only offer, was 15% off the current price to continue. If like the last one, maybe for a week if that. I'd call this FRAUD. Unfortunately I didn't see the point of keeping a copy of the original nor is it cost effective to pursue a legal claim.

After two months, I'm still waiting to see the first of a two year subscription of Chicago from the same publisher. I may need to file a claim with my credit card for another RIP off.

Lawrence Free

I called Chicago Tribune to cancel my Sunday/Wednesday delivery service on 2/28/2018 and spoke with Blake. Blake was sad to see me go and told me that I was paid through May 22, 2018 and that would be my last paper. It was indeed my last paper. I got requests to continue my subscription from the Chicago Tribube, but no bills, then 6/26 I get a bill from collections for $13.47. When I called the Tribune Zach said it was for papers from May 2 to May 20th. When I called to cancel back in February, they said I had already paid the $60.32 for service. Why in the world would I request and or authorize an additional 3 weeks of newspapers for a partial billing session. They will continue to go bankrupt if they continue to run business like this. How about sending an actual bill instead of going straight to collections too?!?

On June 12, 2018 I received a phone call from the Tribune's late payment representative. She said I was late in my payment and I owed $90+ for my 5-day a week subscription. I told her that this was an error because I always pay my bills on time and I have excellent credit. She told me to call the Tribune directly.

When I called the Tribune's 800#, the automated billing line told me I owed $21+change. I received my billing in the mail that shows a charge of $57.59 with a respond date of 6/19/18. I called the Tribune again and spoke with a customer service agent who told me I owed $39.58.

I have been a subscribed for over 30 years.in in the past several years, I've been receiving bills without a due date. The bill only shows a "respond by date". With all these different charges in their systems, the Tribune needs to revamp their billing system. These "respond by date" practices are unethical because they are not reflective of the actual due date. I'm tired of this nonsense. I decided to pay the $39.58 on the phone via a charge card. I then cancelled my subscription.

I had delivery for the sunday paper and enewspaper daily. Gave my debit card for payment, no problem using my card for other purchases. Repeatedly called by the collections department wanting new debit card number, I provided a different number and calls continued. I consquently have cancelled the subscription . Question is why can't I pay this the oldfashioned way by check, if they have such a problem. ANd further more why is the tribune the only business that this happens with. SO disgusted.

FOrmer TRibune reader

I subscribe to the Chicago Tribune 7 days a week. In today's (Sunday, March 25, 2018) Tribune, there is a box at the top of the front page previewing an article in the A&E section about the history of comic strips in Chicago newspapers. When I looked in my paper, the A&E section and the Life & Style sections are both missing. The one Sunday that there is an article that I REALLY want in the paper and that section is missing. I drove to 3 places that sell the Tribune here in Springfield, IL only to find that the sections are missing from all of the papers delivered here. I ALWAYS get these sections in my paper, but not today. I phoned to request the missing sections and I have waited for 2 hours and I still don't have them. I assume they were not sent to our area. This has happened on a couple of other occasions and I'm tired of paying for half a newspaper.

I can understand being a bit late because of snow but streets are clear and still no paper. Been a customer over 20 years. Has great service with our last guy who delivered for most of that time. He only missed ib a blizzard. This new lady has missed at may 4 in a few months. The first week i had no sat or sun paper. When she had to redeliver she gave me a nasty look abd flung the paper at me. Tribune service is not what it used to be

We have had a subscription for the Sunday Tribune for several years. Yesterday was the fourth time we did not receive our Sunday paper. The last time this happened you credited my account .79 but I paid $4.00 yesterday (and the other 3 times) for the Sunday Tribune at Walgreens.

I don't want this to happen again. Please make sure the delivery person knows that he's missed yesterday's route again. All of my neighbors did get their delivery on time. Please respond ASAP as this is my second note to you. Thank you.

Ron Lemm
My address is 3905 Saratoga Ave.
Downers Grove 60515
c-[protected]

Okay, I admit that I'm old-fashioned. Just ask my grandchildren. However, I thought that the pictures on pages 18-21 were disgusting. Those young gentlemen looked like they were either drunk or stoned. They were emaciated and could possibly be anorexic. I don't think their pictures would convince me to buy the clothes that they were wearing. And what's with the young man on page 21? Is he flashing a gang sign? Has he just had an orgasm? I found the entire section troubling.

Hi am compaing about the single comic knowas bliss or thearygle sweater found on the lower left on the comic page tiscomic is boring dull nd not even remotely funny comics iare supposed to be uplifting and perhaps give you a chuckle or good feelingtjhis does neitherit is insultingd and boring
A talking d and a couple who aredull as paper is not funny iam an old lady age 77 sp perhaps iam oit of touchplease forgivemy caps but iam too arthritic to retype r this jus thought i' vent tjhanks
Rose
a crabby old lafy lol
[protected]@aol.com

On 06/20/2017 I purchased shocks and struts from NTB, located at 9007 N. Milwaukee Ave, Niles Illinois for my 2010 Ford Fusion The quoted price was $999, 68 which I agreed to. I was told that the parts would be Monroe struts and shocks and it would take about 3 to 4 hours to complete the job.

When I picked up the car I noticed a thumping noise which seemed to be coming from the right front end, I also detected a squeaking noise from the rear of the car. I returned the next day to complain about the noises and was told to let the parts wear in. I waited an additional few days and returned with the same complain. One of the mechanics and I took a drive and he noted the noises and said that they should replace the struts with strut/spring combination parts, and that it should be done at no additional cost. He also took the car in to the shop and lubricated the rear springs and parts with the hope that it would solve the squeaking problem. It did not. When I returned for the 4th time with my wife, to have the new strut/spring installed the manager said he would have to locate the new part and that he would call me when he would get them in stock. He called that afternoon and told me he had located the parts and that I would have to pay $1, 123.00 for the UP-GRADE. I told him I would get back to him. I called the corporate offices and spoke to Ken, and after explaining the problem I was told that they would contact the NTB location and get back to me. Several hours later he called and I was told that I would have to pay for the UP-Grade just as I was told in the first place. I was never told that there was an UP-Grade to the front struts and even at that It still doesn't solve the squeaking in the rear shocks,
I am a senior on a fixed income and am trying to keep my car in top condition to prolong buying a new one. The car has 140, 000 miles on it and other than the NTB caused problem there are no other problems.
I have been dealing with NTB for many years and have always purchased tires from NTB. My wife had a 1996 Buick and she also purchased tires from NYB as well as shocks and struts and we never had a problem, We have an NTB credit card and have used them at there location in Florida. (Tire King) I feel have been taken, perhaps due to our age or perhaps this just this NTB location does business. We have a trip planed to go to Texas but my wife is afraid to ride in the car for any distance. I have contemplated getting legal representation buy I can not afford the additional cost. The staff at the Niles location all seem to be new and perhaps that is part of the problem. i n the past we have always been satisfied with NTB and have sung there praises to others. I would like to get this situation resolved as quickly as possible and don't expect to have to pay anything additional. I look forward to your prompt reply.

Chicago Tribune AN [protected]. I did not receive a paper on Wed, 9/6/17 and reported the missing paper on the automated system. I received newspapers on Thurs and Fri, 9/7-8, and again did not receive a paper today, Sat, 9/8. I called customer service, "Kevin" assured me a paper would be delivered today but as anticipated, no paper was delivered. This was anticipated because I have called numerous times in the past and hear the same "promise" every time, that "a replacement paper will be delivered today" and assurance that "tomorrow's paper delivery will be made tomorrow without a problem". I can only hope I receive a Sunday paper tomorrow because my trust level in the customer service agents is extremely low. I truly believe they are told to tell customers what we want to hear. I base this on my experience in July when, for no reason to my knowledge, newspapers stopped being delivered. I called and was told my subscription had been cancelled due to no payment, when I never even received a statement to pay a bill. Additionally, I was advised of the cancellation date and it was before the "through date" I had paid from the previous statement. I have had nothing but trouble with deliveries since July and I have the impression that the Chicago Tribune does not want me as a client. Perhaps my $4/week is not worth it to the Trib and you want me to give up. I'm very close to doing that if that's what the goal is as no one needs the stress of not receiving a newspaper and having to call time and time again. If that is not the case and I am welcome to remain a customer, I request my subscription and delivery be restored to the level it always had been in the past without missing papers and that my subscription would not be cancelled when I don't receive a billing statement to renew. Thank you for taking the time to read my complaint.

On July 10, 2017, I purchased a "NEW" 2017 Hyundai Sonata Sport from your dealership Grossinger Hyundai North, assuming I had gotten myself a good deal. The car already had 2900+ miles at time of the purchase, but the Grossinger's sales team Ryan & Kenny William's General Manager, convinced me that since it was not registered or titled it was deemed as "NEW" in the State of Illinois, and that is why they were offering to such a lucrative discount. They also told me that I would receive the ENTIRE Hyundai's Original Warranty that usually comes with the New Purchase by First Owner, and those warranty's would kick in from the date of my purchasing the vehicle. Not only that, they told me the Car was brand new and was driven by one of its sales staff and had no cosmetic blemishes, wear or tear or repairs.

Armed with these assurances, I felt confident to close the deal. The same evening that I drove out of the dealers lot, I took my car for a wash. Upon washing the Scrapes and scratches that were hastily concealed came to fore. Immediately around 7.00-7.30 PM I emailed those pictures to Ryan and asked him for an explanation. I was told this car was new and had no defects. So how come there was a 3 -3.5" inch scrape of the front bumper that appeared to be hastily concealed. Also on closer inspection I found slight sign off use on the cars door panel & dash. Alarmed I called Hyundai Customer Care & was aghast when they told me that I was not entitled to eceive the whole warranty as was assured & promised to me by your Salesperson but only entitled for the remainder of it & since, the car was first put inservice on 01/07/2017, my warranty would start from that date. Effectively that meant I would stand to lose 8 mo & some 3500 miles that means the Sales person had concealed this information and lied to me.

Today I took the car to the dealership and they put the blame on me for not having thoroughly inspected the car before making the purchase. I feel cheated. Not only does the car have obvious signs of use but I have shorter warranty and should any thing go wrong, I don’t have the cover after Dec 31, 2017 (especially the 12 Month/12k cover) because, I now have only 4 months to be able to file any complaints under that warranty clause.