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ordered a two products online. only rec'd one. called for two weeks and left messages on vm. finally called today to return the first product and get a refund for the product that i never rec'd. they refused to credit me for what they never sent. insisted on sending me out another one- and was told i wouldn't be able to return it. totally rude and harassment from 'the supervisor' who hung up on me, and when i called back let the call go to vm. filed a better business bureau complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Christina Cosmetics is wonderful! i just ordered for the first time in august and i found out i was on a continuous program-- i called customer service and the girl i spoke with was so sweet and told me i could move dates around for when i receive the makeup and cancel if i ever feel overwhelmed. she was so helpful and sent me a free sample of an anti aging moisturizer after we had discussed how to help me get rid of under eye bags.
this company is not only sweet and helpful, but a compact, brush, concealer, lipgloss is all just 39.90 ! try getting all that from anywhere else.
also, the makeup is so gorgeous and makes me look 10 years younger with all the botanicals and minerals.! it had been hard for me to find a good color for my face seeing as i am italian and very olive. its gorgeous!
LOVE IT!
sassyladyyy u must work for christina cosmetics or the company paid you to give this fake approval statement liar.!
harmni22
Your story is in no way a representation of what Christina Cosmetics is about. I have been ordering Perfect Pigment for 4 years now and have never had such an experience. This is the best makeup I've ever tried hands down! I recommend this product to women of all ages. Call back and ask for Michele she is the manager of customer service and she can help you resolve your issue-[protected].
Linda Carson
I actually liked the product but needed to change color. When I started to receive shipments of the wrong color I tried to call and cancel. I never agreed to monthyly shipements but they do not answer their phone I could only leave messages. This was in August of 2009 and I have left numerous messages and have not spoken to them once. They always seemed to call me when I was not home. I even left them my cell # but they left messages on my home phone. Since then it has taken me 5 months to get them to finally stop sending me the product and charging my credit card. I would leave detail messages of them sending wrong color and wanting to cancel and returning the product but they continue to send and charge my credit card. What a shame because I liked the product but due to their customers relations I now refuse to use.
I believe they need to have a phone where they answer it at the time you call and maybe all of the above could have been avoided.
BEWARE! FRAUDULENT COMPANY! STAY AWAY! THEY SUPPOSEDLY SHIPPED A COMPACT I DID NOT ORDER; (STILL HAD INITIAL ONE FROM MONTH BEFORE), AND CHARGED ME $52. I CONTACTED THEM AND STATED I NEVER GOT THEIR PRODUCT. THEY SAID "TOO BAD, YOU HAVE TO PAY ANYWAY!" THEY CLAIM IT WAS LEFT ON MY DOORSTEP, W/O SIGNATURE OR INSURANCE AND NOW I'M FIGHTING IT OUT WITH MY CREDIT CARD COMPANY. YOU CAN BUY BARE MINERALS IN PERSON AND IT'S THE SAME PRODUCT! You also know when you walk out of the store, you have what you paid for!
THIS COMPANY SUCKS BIG TIME AND THEY NEED TO BE STOPPED. THEY KEEP GOING BACK IN MY BANK ACCOUNT TAKING MONEY.. WHAT A PIECE OF SH******************T COMPANY THIS IS... I HATE CHRISTINA COSMETICS... YOU HAVE BEEN WARNED. DO NOT, AND I REPEAT, DO NOT ORDER FROM THEM... IF YOU DO, THIS IS GOING TO A LIVING NIGHTMARE FOR YOU...
The makeup does go on smooth but by the end of the day my skin is cakey! Not happy with that. Will not order again. Not quite sure how it makes you look 10 years younger but oh well!