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Christmas Tree Shops Customer Service Phone, Email, Contacts

Christmas Tree Shops
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1.0 15 Complaints
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Christmas Tree Shops Complaints 15

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R
2:35 am EDT
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Christmas Tree Shops Hi .. I had ordered few kitchen utensils 2 months back which is not yet received.

Order 6217

Christmas Tree Shops#6217 Shipment Status Updated

Tracking Number: LS386801503NL ;

If you have any questions about your order or need to contact Christmas Tree Shops, please click to view order details or visit our store

Updated Order ( 7 )

58pcs deluxe ceramic tableware set

× 1

$9.09 USD

Wok Pan 12 inch High Carbon Steel Stir Fry Pan with Detachable Wood Handle

× 1

$5.88 USD

New 2023 Sofanci Immersion Electric Hand Held Stick Blender 3-in-1 Hand Blender 12-Speed with Turbo Mode 800W Full Copper Motor Titanium Stainless Steel Blades to Blend, Puree, Whisk & Froth

Full set × 2

$19.98 USD

Bamboo Cutting Board Set of 3

× 1

$5.54 USD

Mixed 20 PCs Cast Iron Cookware Set

BLACK × 1

$17.00 USD

Shipping insurance

× 1

$1.15 USD

Subtotal $58.64 USD

Discount -$10.35 USD

Shipping $6.98 USD

Total $55.27 USD

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5:18 pm EDT
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Christmas Tree Shops Customer Service from the Manager in Hyannis Store

I asked the Manager at the front if they were going to still be carrying the Table clothes and the ones for July 4th and she had an attitude and replied what we get is out and they don’t tell us what we get or don’t get! Her name was Kathleen. Thank you and I will make sure not to go to that one again even though I love that one when we travel to the cape cod area. Never have I had rude people they have always been helpful and polite!

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S
8:05 pm EST

Christmas Tree Shops Supervisor / staff. Incorrect price for placed item

I am complaining about items being shoved in spots where the price and item doesn’t match. I don’t feel like I need to bring a magnifying glass to make sure I’m purchasing an item that is wrongly placed and then pretty much get accused of putting the items in the wrong spot to get it marked down. The Somerville mass store has always had issues with s supervisors owning up to some employees not putting the correct item in its proper place. It’s sad to lose a customer for a $10 item and an accusation that either I put the items there or it was another customer. The specific department was very organized and I don’t see their view that someone looking for a specific item put all the stock that was there in the wron spot. Included was a clearance item that somehow full price when I got to the register. After I asked for everyone’s name I was treated as if I was the one at fault for expecting the item at the price it was under I could have been rude and ignorant as I feel like I was treated but eh I don’t see this store lasting to much longer! Supervisor on duty is name carol. No wonder y the store is a ghost town with that attitude and accusations I wouldn’t go back

Desired outcome: They could have charged me the price that the item was

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Is Christmas Tree Shops Legit?

Christmas Tree Shops earns a trustworthiness rating of 76%

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Our conclusion: ComplaintsBoard's review suggests Christmas Tree Shops is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Christmas Tree Shops, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Christmas Tree Shops. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Christmas Tree Shops's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • Christmas Tree Shops's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • We detected that christmastreeshops.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • We conducted a search on social media and found several negative reviews related to Christmas Tree Shops. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:59 am EDT

Christmas Tree Shops Orange ct shoppe

I went to the orange ct Xmas tree shoppe in June 12 and again in June 13. Both times I had to wait in line 25min. I do understand that Sunday would be busy. But Monday morning at 10:00 am was worse. There were only 2 registers open. And a store manager with a bad attitude and did nt really care about the lines. I can’t believe you cannot add one more person onto the cashier staff Poor store management. I always loved that store but I won’t go again til they fix their issues

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J
1:03 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The store manager woman is horrendous and should not be running an establishment. She did her name was Sandy. I observed her horrible manners as I was in the same aisle, another employee asked for help and she replied "Figure it out. Your a smart kid."and the young employee was clearly left upset and confused. I also approached her and asked for help before...

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3:25 pm EST

Christmas Tree Shops Solar Holiday Lights

Purchased 16 of these to put on a tree outside. Turned on the on switches under the caps. Some worked but only very briefly. Some never worked. Last night not a single one lit for even a moment.
I am very unhappy with this product. I had hoped for a nice outdoors display and have virology nothing.
So disappointed. It seems a waste of precious dollars as well as my time putting them out!
How can you help me?

Desired outcome: Would like replacements or refund.

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1:49 pm EDT
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Christmas Tree Shops ALTA non-stick 11inch frypan

Purchased an Alta non-stick 11 inch frypan from Christmas Tree shops approximately 3-4 weeks ago. It states Heat resistant handle. While my husband was cooking breakfast on Sat. morning he went to take the pan off the stove and when he grabbed the handle near the top end his fingers stuck to the pan. This caused several fingers to be burned badly. They blistered within a day. I returned the pan and spoke to the manager of the store. I asked for a umber to speak with someone regarding this matter. He gave me [protected]. I was on hold waiting over an hour. When I finally spoke to someone they said I needed to call [protected]. I am still on hold 30 plus minutes later.

Purchased at: Christmas Tree Shops
#7018
1505 South Washington St
North Attleboro, Ma. 02760
[protected]

Regards,
Beth Studley
[protected]@cox.net
[protected]

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9:02 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Date: 8/05/19, Christmas tree shop # 7027, I was shopping your store during the annual clearance event. I was looking for items for my daughters new apartment and i look very closely at all items on sale, then i came to a sign on a fixture that said as is are 75% off on items marked as is. some had missing parts like a head earphone set that said as is and...

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10:22 pm EDT

Christmas Tree Shops 12x10 gazebo with netting and curtains

The roof of this gazebo is not water resistant, after one day that it was up, it happened to rain, and it was raining inside the gazebo. The table was wet with water.

Need to take it down, & return to Christmas Tree shops, where I purchased it.

I would like a refund, or with an assurance that a new roof would solve the problem, would consider a new one.

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Update by maria villani
May 25, 2018 10:24 pm EDT

waiting for a response.

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7:46 pm EST
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Christmas Tree Shops buff 2 dr w/ hutch 1v. sku# [protected]. master po# 110009 ma child po # 3941624

2 of the hinges on the small glass panes door on the upper section of the hutch are severely bent and cannot be used. We tried to put the hinges on but they are severely bent and do not work on the door. I need to get 2 new hinges so the door will work/close and open. We bought this hutch at the Christmas tree shop in Foxboro ma 02035. I would like the Christmas tree shop send me 2 hinges so I can put the for on correctly.

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Update by Olga borgatti
Jan 22, 2018 7:18 pm EST

I am requesting to receive 2 new hinges for the hutchdoor. The original hinges are severely bent and unusable.8

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D
5:14 am EDT

Christmas Tree Shops I got no order

It would be nice if I finally get my order. I bought some stuff for Halloween. As far as you know Halloween passed and my items haven't arrived yet.
Beautiful. I didn't order anything special or expensive, but I don't think it matters when it comes to the shipping and delivery. It's still money. Not much, but something.
Christmas Tree Shops, please, let's seek an amicable resolution of this problem.

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6:35 pm EDT

Christmas Tree Shops 12ft x 10ft gazebo by nantucket distributors

Hello,
I bought a Gazebo from your Natick store on 5/17/2017. My husband and I assembled it this past weekend and on completion of the project discovered that one of the side shade panels has a defective zipper.
The zipper will not go past a certain point because it seems to be warped.
I have enclosed all pictures I felt were relevant.
I would love to just get a new shade piece.
I could not find any information on Nantucket Distributors or else I would have contacted them.
Judy Moran
[protected]@verizon.net
Please let me know if you need any other information

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11:58 am EST

Christmas Tree Shops Blizzard king, 13-amp 20” electric snow blower, sku# [protected]

Christmas Tree Shops sells the Blizzard King, 13-amp 20” electric snow blower, sku# [protected].
I contacted the Customer service department to get a replacement as the snow chute had broken off But they were of no help and couldn't advise as to where to get a replacement part (Specific part name needed : Ring Gear Chute). This was in Feb of 2015 I contacted them and they are still selling this product so they could contact the manufacturer for replacement parts. See their response to me below. I still need the Ring Gear.
From: "Christmas Tree Shops"
Sent: Mon, Mar 02, 2015 12:17 PM
Thank you for contacting Christmas Tree Shops. We appreciate your patience while awaiting our response in regards to your parts request. If you have yet to receive the part and it has been 7-10 business days, we have to assume the part is unavailable. If you do not receive a reply regarding this issue by 3/5/2015, then the part is not available. Unfortunately, due to the item availability, some parts requested for certain items may not be available. Please accept our sincere apologies for any inconvenience this may cause. For further assistance, please do not hesitate to let us know.

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11:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased this snow blower last year from Christmas Tree Shop. I finally got someone to put it together for me this year for the snow we got. Well I got a fellow to start it up to remove my snow on my walk & all it I'd was smoke. It didn't do anything. I am very upset because I am a widower & had to pay someone to put it together & it doesn't work. I'm on...

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I
11:20 am EST

Christmas Tree Shops Don't buy this electric snowblower

Electric snow-blower dubbed "Blizzard King" shakes violently after 2nd use. Pieces broke off on first use. Totally unsuitable for New England weather.

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Sandy Fulmer
US
Nov 20, 2023 12:43 am EST

I ordered 2 items order number is 1931

A twinkling snowman

Skiing moose on September 13th and my credit card was charged but no products

My total with shipping was $32.97

I know it’s only 2 items but I want to know where it is.

Also said it was supplied by Amazon. I want an answer please

My email is

heyjudesandy@gmail.com

P
P
pauline jenkins
US
Sep 25, 2022 5:58 am EDT

Coupons in paper need to be provided a few more days in advance. I and many others could not use them in such an expedited 2 day window. They were received the day before expiration.

We love you store but to us loyal patrons a coupon is a bonus.

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Spleenless
Southbridge, US
Feb 03, 2015 9:55 pm EST

I've had the Blizzard King Snow Blower from Christmas Tree Shops (Nantucket Distribution) for 3 winters here in the Worcester, MA area. It says it's good for 10" of snow, the storm I bought it for we had 24" + when I got home. It handled it fine. The only problem I've had with it was the snow yesterday, I had a chunk of ice fall on the top of it & it cracked the plastic where the chute is riveted on the swivel part of the base. 3 years worth of snow for a $125.00 (on sale) snowblower is a pretty good deal if you ask me.

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Overview of Christmas Tree Shops complaint handling

Christmas Tree Shops reviews first appeared on Complaints Board on Feb 2, 2011. The latest review Hi .. I had ordered few kitchen utensils 2 months back which is not yet received. was posted on Sep 27, 2023. Christmas Tree Shops has an average consumer rating of 1 stars from 15 reviews. Christmas Tree Shops has resolved 0 complaints.
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  1. Christmas Tree Shops Contacts

  2. Christmas Tree Shops phone numbers
    +1 (877) 463-1549
    +1 (877) 463-1549
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    +1 (888) 287-3232
    +1 (888) 287-3232
    Click up if you have successfully reached Christmas Tree Shops by calling +1 (888) 287-3232 phone number 0 0 users reported that they have successfully reached Christmas Tree Shops by calling +1 (888) 287-3232 phone number Click down if you have unsuccessfully reached Christmas Tree Shops by calling +1 (888) 287-3232 phone number 0 0 users reported that they have UNsuccessfully reached Christmas Tree Shops by calling +1 (888) 287-3232 phone number
  3. Christmas Tree Shops emails
  4. Christmas Tree Shops address
    650 Liberty Avenue, Union, New Jersey, 07083, United States
  5. Christmas Tree Shops social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Christmas Tree Shops Category
Christmas Tree Shops is ranked 1 among 4 companies in the Home Goods Stores category

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