CID Entertainment
Reviews and Complaints

Hello, My Wife and I booked a vacation package through CID Presents which included our hotel room and 2 tickets to the music festival in Mexico. When we booked the trip and paid for it in full the COVID requirements were that we were to have a negative covid test 72 hours before the festival. This was the only requirement to attend. On October 27th CID presents made a *** post that their COVID requirements for this festival changed. They do many festivals and only " ***" festival had changes to their Covid requirements. The new requirements are that you must provide a negative Covid test and be fully vaccinated. Being fully vaccinated is the newest requirement. We have reached out to CID presents multiple times. after 10 plus times trying to reach someone to dispute we have had zero luck.. We have started the dispute process with our CC company. I am asking for assistance from the Complaintsboard.com to help resolve this.

Long story short: On April 29, I purchased a package from CID to see *** in Cancun, Mexico. Due to unforeseen circumstances, I needed to sell the trip so I contacted CID.. I went through the proper process as per CID and on July 17, CID approved my request to transfer the trip. On the same day, I was fortunate to find a buyer and CID was notified of same. Here it is 6 weeks later and the transfer is still not complete. The buyer signed the waiver 4 times already but CID is stating it is incomplete on their end, even though the buyer has screen shots of the completed waiver. Despite the numerous calls and e-mails, no one gets back to you. On the main number, you can't even leave a message because the mailbox is full and it disconnects you. I am paying for a trip that I sold 6 weeks ago. The buyer needs to secure airfare and insurance, and I can use the money. I spoke to the manager a few times but she was of no help! This transfer needs to be completed!

On 6/9, I purchased a 5 night hotel/concert package for "***" in Cancun, Mexico $8,557.00. At the time of purchase, there was no requirement to have the Covid-19 vaccine. In October, four months later, the company stated that a Covid-19 vaccine would now be a requirement in order to attend the event, even though one is not required by either government for travel or by the hosting resort. There was no option listed for those to get a full refund. In trying to contact the company via their phone number, their automated message says their phone lines are "shut down" due to volume. I've emailed their support (***@cidpresents.com) with no response from this company. In social media forums, it appears my exact situation is very common and many people are unable to get a hold of the company in order to cancel. Reports of countless unanswered phone calls and emails are plenty. Order ID: *** Order Date: Jun 9, 2021 at 12:02 PM EST Payment Method : Card ending in

We purchased an all-inclusive package for the *** show in Cancun; organized by CID Entertainment. Scheduled for Feb. 18-20th, 2022. We made payments over the last year of $6,800 to cover everything besides flights. We have made multiple attempts to contact and discuss our request for a refund, but continue to get automated responses or a message telling us to find someone to transfer our package to; but only through CID's approved process. My request was based on my employer having banned all out-of-country travel for me due to the fact that I am an essential employee who works in hospitals with physicians and patients. Due to the increase of COVID cases, we have also lost our childcare for our 4 kids. Every day there are people posting online that they were successfully refunded but are being refused. CID claims to have a waitlist and could easily manage refunding and reselling the package. We wish we could attend, but it is out of our control. Any assistance in recovering these funds would be greatly appreciated. I will attach my employer letter below.

CID recently gave *** an option for refund and are not for ***. They ended up cancelling *** they day people arrived this week. The *** concert is at *** Feb 24-27, , 2022. They changed the policy after purchase requiring a vaccine and PCR test or they will turn you away upon arrival. While I have been vaccinated my partner has not due to religious exemption. Had we known before we would not have purchased. They changed the rules months AFTER we bought. Also, with Omicron on the rise we do don't wish to get stuck in Mexico if we test positive. With so many people who are vaccinated now getting Omicron we do not wish to risk it. We have done this trip 4 times with this company and they will not even allow us to transfer the package to someone on their waitlist. There is no excuse for this. I also suffer from hypertrophic cardiomyopathy and don't want to risk catching Omicron. I thought this would all be over by now. CID PHISH GUEST SUPPORT has turned off their phones and only allowing email contact to which they are not responding.CID PRESENTS *** https://cidpresents.com/***/I would like CID to refund the money and let someone on their waitlist buy it. Order ID Paid:$5,668.00

I (and several friends) purchased a package to an event in Mexico through CID Entertainment that included tickets to a concert, and hotel accommodations. At the time of purchase June the company had COVID-19 precaution requirements that were limited to wearing a mask. Nothing more. December after all payments were made to CID Entertainment, the company changed these requirements drastically to require full vaccination AND testing before arrival, if not, I (and others) would be denied access to the show, and hotel room that we paid for. There was no offer to refund or reconcile with customers due to these drastic changes. I have called several phone numbers associated with this company, as well as several other phone numbers attached to "shell' companies associated with CID entertainment (such as CID Presents, and *** Inc.) These phone numbers will not allow you to talk to a person from the company. Just prerecorded loops. The option to talk to someone has been replaced with a message that states that they have chosen to close their phone lines, then hangs up on you. Also, I have emailed CID's "Guest services" to reconcile this issue and have only received an automatic generated response. As a group we paid over $15,000.00 for this package. The portion of this package that I paid for was $5500.00 this is the amount I am seeking to recoup.

Hello. I am filing this complaint because On April 7th I made a purchase for $4,629.00 for Playing in The Sand 2022, a Mexico concert experience hosted. By CID Entertainment LLC. The event start date is posted as Wednesday January 5th 2022, 11PM EST. on January 6th 2022, After much panic and confusion about the event not taking place as planned, many guests had already arrived in Mexico and feared being stranded. Other travelers were in transit and confused and frightened on what to do. CID finally issued a communication with a full cancellation notice at their own discretion, and let customers know they will be receiving a full refund for cancelling the event. January 10th CID issued an email with a confirmation of full refund to be provided. March 23rd 2022. Still have not received refund or any communication from CID. I reached out to ask for help. March 25th. Reached out to CID again for help via email. Still no response. March 27th. Reached out to CID again for help via email. No response. March 28th. Reached out to CID again for help via email. No response. March 29th. Reached out to CID again for help via email. No response. Filed Complaintsboard.com complaint. https://www.***.com/music/music-news/***-cancels-mexico-playing-in-the-sand-shows-***/amp/ https://***.com/2022/music/news/***-cancel-playing-in-the-sand-festival-covid-***/amp/ I would like to have this resolved with my full refund that I am entitled to please. Thank you.

This is regarding ***. An event in Mexico that we got given the option to request a refund which I took. Due to serious COVID concerns. *** was the payment processer and says that CID must approve payments and refunds will be coming. CID is now ignoring all emails and shut down the phone system. Then I got an email stating no refunds would be issued. Then another saying up to 90 days for refunds, my one roommate *** whom I owe money back to since we cancelled has terminal cancer and purchased another package as she wanted to go she is dying anyway in her words and she needs the money and honestly most likely will not be alive in 90 days. So an expedited refund is in order given this case. My bank told me to file a dispute with the Complaintsboard.com as these payments started in April. I am attaching all documentation. And I have been a long time supporter of CID and am baffled at the handling of this, and as a member of the media if I do not get a prompt full refund for both my merchandise and my ticket I will bring national attention to the handling of this. I pray this is not a super spreader event where friends of mine die at your hands. I am just thankful I was given an out, that now it seems they are changing there mind on and only giving prompt 5-7 day refunds to those who cancelled and then bought another package which my roommate did so, yet she needs my refund money. Please I just ask for a very prompt refund so I can pay my dying roommate what I owe her for her share of the room, and I can get my money back also.

CID sold all inclusive packages in June to Rivera Maya Mexico at the *** resort for an event in February 2022. After the purchase, CID changed their contract to attend the event, while hiring 3rd part to retrieve personal health information of those attending. The following has been discussed with CID guests services and refund requested for the following reasons:-after the purchase, CID required all that purchase the package to test negative for covid 19 prior to attending. (Other guests staying at the *** do not require this).-after the purchase, CID required all that purchased the package and attending to be fully vaccinated from covid 19 (Other guests staying at the moon palace do not require this)-There is inconsistent policy with CID as other events at the *** do not require the above.-CID policy states they will follow federal guidelines which there is no covid 19 test or vaccine required to enter Mexico. CID's response to these issues and customer is that there policy states they have a no refund policy and they reserve the right to change their policy at any time. The was sent to me in an email by the guest services director. Although their statement is that they take the health of the guests seriously, the above mentioned issues proves otherwise. We respectfully have been in contact with CID, presented health concerns and signed doctors letters to the risk CID is forcing myself at risk. Because of these CID practices, there are many complaints of those attending events over the past weekend contracting Covid and putting others at risk.

We purchased a 4 person package from CID presents for *** 2022. Unfortunately COVID has resurged since we purchased the tickets in April and now 2 people in our party have contracted COVID and are scared about traveling to Mexico. Was told by CID to purchase insurance (another 250-350 dollars). New York State insurance laws are less then helpful and now we are stuck with a $7500 package we cannot use. CID presents puts on a slew of shows from January to February We have attended 5 years of the 7 it has been running. This year due to COVID it seems they are allowing specific events different policies. In reality, the 2 people coming with us to ***, should not be traveling and are bit scared of what could happen if they DO travel. Below is some verbiage listed on an event playing the 2 weeks prior to *** looks forward to seeing you at *** January 7-10 & 13-16, 2022 Any package holders no longer interested in attending *** the Sand for either weekend may now request a refund by following the instructions below and submitting your refund request by 5PM ET on December 31. As COVID-19 continues to impact international travel and live events, we ask that all attendees remain mindful of their exposure risk prior to travel. Creating a safe, comfortable experience for all guests, artists, and staff remains the highest priority for CID Presents. As stated on their website "*** is rain or shine. No returns, exchanges, transfers or cancellations. "If it was this simple, we would get a refund for our 2 friends, and not feel like we are getting screwed out of $3500+. We request that we are able to get a refund for the 2 people in our party unable to attend, perhaps even downgrade to a smaller room or worse location. Anything that will help us not lose out on all this money we laid out, back when COVID seemed to be under control.

This letter is in regards to reservation order number *** that was made by *** on June 15th, for the *** and *** concert at *** resort in Cancun, Mexico, for February 17th 22nd, 2022. The reservation was paid for by myself, ***, for one king room for 5 nights, as part of the travel reservation for ***, and myself, all under his CID account. At the time this reservation was purchased on June 15th, your travel restrictions policy was agreed to by all parties in the reservation, and was held in good faith as reasonably reliable for us to depend upon being in place throughout the entire experience. However, on October 27th, after 4 of 5 payments were received for the event (totaling $4,633.00 in full), it was announced that this policy had changed stating that negative Covid tests and proof of vaccinations were now required. Had said changes been in effect at the time of original contract purchase, this purchase would NOT have been made as I would not have agreed. I cannot take the risk to possibly be quarantined beyond the limits of the agreed upon stay due to the possibility of losing my employment, caring for my child, my pets, and my mother who is ill and requires care. Please cancel my reservation and refund my payment and give my room and tickets to someone on the waiting list and wants to go. I have attempted to communicate via now over ten times with no response other than automated non-sense. There has not been one phone call back to me after calling a dozen times. I have only received automated responses asking for "official letterhead", which was provided, and has been completely ignored. As well as all of our requests for other alternatives other than canceling. The has all been done in bad faith and bad business and needs to be corrected. I will never attend another CID event PERIOD, and know of hundreds of others who feel the exact same way.

Purchased a package for *** in Mexico for Jan 26-31 in Aug 2021. At the time, was aware of the no refund policy. However, as we got closer and closer to the event of travel, conditions changed drastically, making the product purchased vastly different from the product that we would receive. First, travel guidelines were changed in mid Dec to require a negative Covid test to enter and exit Mexico. This was not a requirement at time of purchase. Furthermore, it was disclosed that if you did test positive in Mexico, you could have to quarantine for up to 10 days. This was not an option for myself and my husband. Then, Covid rates began to rise to record levels in late Dec. Getting test results back was taking weeks in the Charleston area. So being able to produce a negative test to travel was a grave concern. CID Events then offered refunds to patrons attending their events at the same location for the first two weekends in Jan due to COVID concerns. Yet, despite soaring numbers, CID would not provide the same option for the event scheduled for the end of the month The Mexican Governor of the state of Quintana Roo changed the COVID threat level to orange prior to our planned trip, advising against traveling to the state and avoiding large crowds at all costs. He further indicated there would be police patrolling the streets to ensure there were not large gatherings. The possibility of off site tours also changed, as once on premises, you would not be permitted to leave. Finally, the US Government issued a do not travel to Mexico advisory, for the end of January and CID gave refunds to the event scheduled for the following weekend At one point in time, CID stated should I provide a letter from my employer stating I could not miss work, I could get a refund. I am a high school principal, thus an essential worker, who could not risk being quarantined. Despite all this, CID events maintains the package purchased is what was promised and refused to offer a refund.