Cinamuse’s earns a 1.8-star rating from 10 reviews, showing that the majority of movie enthusiasts are dissatisfied with streaming service.
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registering for online movies.
today the 27 of may 2017 I registered for online movies which took me to a page which said enter credit card details as its free only to validate you..when I registered it took me to a page which had said free trial and then had charges mentioned and I see a lot of complaints about being charged so I have cancelled my subscription but it would not let me cancel till i confirmed my email..then I wrote a mail to support.This is so incorrect.its like cheating..at the outset it should tell you about free trial and the period and the charges.this is cheating the customers and the gullible like me get taken in.thanx for this but cancel my subscription./thank you.
Movies trial
05/17/2017 adj mc cinamuse.com br [protected] gb br international fee = 41.10 153.86
05/17/2017 adj mc cinamuse.com br [protected] gb br international fee = 41.10 112.76
05/17/2017 adj mc cinamuse.com br [protected] gb br international fee = 41.10 71.66
05/16/2017 pos mc cinamuse.com br [protected] gb -39.95 30.56
Please process my refund as soon as possible
Streaming of a video
I signed up for a free download and the site said I would not be changed. However, I have been charged $39.95. I would like a refund of my 39.95. This appears to be a scam and I will report you to all comsumer agencies if I do not receive a refund. The charge was on 3/17/17 for the streaming of the movie "Searching for Sugarman."
Jayne West
[protected]@sbcglobal.net
Is Cinamuse Legit?
Cinamuse earns a trustworthiness rating of 68%
Generally safe, but check closely before sharing details.
Cinamuse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cinamuse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Cinamuse.com you are considering visiting, which is associated with Cinamuse, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Cinamuse's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- Cinamuse.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cinamuse.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Cinamuse. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unauthorised credit card charges
Hi there,
I am being billed by you for charges that are unauthorised. Below is the email I received from you confirming cancellation of my free trial. Please cease billing me and return the unauthorised billings which now amount to 2 months' worth of charges in December and January.
Please confirm when this has been actioned and give me the name of a real person I can contact to ensure this has occurred.
Regards
David Knight
cinamuse.com
Cancellation Confirmation
Confirmation Number: 0832 - 85 - [protected],
Dear David,
Your Premium membership has been cancelled. Thank you for using CinAmuse Premium. You will not be charged for your 5 day trial.
As requested, we have disabled your account information from our database.
Account Summary:
Username: [protected]@gmail.com
Membership Type: Premium 5 Day Trial
Signup Date: Nov. 10, 2016
Cancellation Date: Nov. 10, 2016
Status: Account Removed
Should you have any additional questions or concerns, please do not hesitate to contact us.
Please retain this email for your records.
Best Regards,
cinamuse.com
Contact Us: +[protected]
9:00am to 10:00pm, EST, 7 days a week
Frequently Asked Questions: https://www.cinamuse.com/
© cinamuse.com, 2016 · Help · Terms of Use · Privacy Policy
Hi, I don't understand the relationship between Cinemuse and the Complaints Board but I'm very angry about these charges and I want them to stop and I want my money back. Below is my original complaint and the detail showing when I cancelled.
I am being billed by you for charges that are unauthorised. Below is the email I received from you confirming cancellation of my free trial. Please cease billing me and return the unauthorised billings which now amount to 2 months' worth of charges in December and January.
Please confirm when this has been actioned and give me the name of a real person I can contact to ensure this has occurred.
Regards
David Knight
cinamuse.com
Cancellation Confirmation
Confirmation Number: 0832 - 85 - [protected],
Dear David,
Your Premium membership has been cancelled. Thank you for using CinAmuse Premium. You will not be charged for your 5 day trial.
As requested, we have disabled your account information from our database.
Account Summary:
Username: dknight271@gmail.com
Membership Type: Premium 5 Day Trial
Signup Date: Nov. 10, 2016
Cancellation Date: Nov. 10, 2016
Status: Account Removed
Should you have any additional questions or concerns, please do not hesitate to contact us.
Please retain this email for your records.
Best Regards,
cinamuse.com
Contact Us: +[protected]
9:00am to 10:00pm, EST, 7 days a week
Frequently Asked Questions: https://www.cinamuse.com/
© cinamuse.com, 2016 · Help · Terms of Use · Privacy Policy
Unauthorized credit card charges
first, I'm taiwanese.
so please help me !
"Your Premium trial will expire on Sep. 7, 2016. If you are happy with CinAmuse Premium, your membership will conveniently renew at $ 39.95 every 30 days unless cancelled."
My Reference number: 0832 - 82 - [protected]
I am a new member to join the trial five days I just do not like five days after the trouble to visit my (CinAmuse Premium service)
So please cancel after paying (every 30 days for $ 39.95)
I'm just going to trial five days
I have sent a letter to the official website of the service,
but they have not answered my account and cancel
and
I have called in the past, but the customer service phone asked me to choose
1234 function, I do not understand, my English is not so good, can someone help me?
Please
I'm just a student has no money to give him
my email: [protected]@gmail.com
Go to the cinamuse website and click the support tab. Then click the red tab a the top that says cancel membership.
Does that work?
Payment
I'm getting billed for a lot of things that I didn't sign up for but if I did how do i terminate services . I got billed from CINAMUSE.com, never been there and never signed up for there service. Don't know how you can help but if you can I like to cancel whatever service I have with CINAMUSE please.Thank you for whatever you can do. I work so the best time to call me would be Sunday but you are probably closed on that day if not then please help however you can. Thank you for your time. Sorry don't have a photo don't know what for but I don't have one.
Well I actually looked up Cinamuse.com and it's not bad at all. It says that I have been a customer since April, It's about watching free movies whenever so no worries about it I actually took care of my other online service problems but thanks for your help at least I know someone can help. Maybe in the future I'll remember who I can count on when or if i have online service problems. Thank You for your time and have a good day. Sorry for any inconvenience i may have caused.
Email address if needed is :: ricardo83houston@yahoo.com
I'm getting billed $10.81 every month for something I didn't sign up for. How do I terminate services asap. Don’t know how you can help but if you can I like to cancel whatever service I have with CINAMUSE please. Thank you for whatever you can do.
I am currently being billed for a product on my credit card for approx $55 on or around 1/2 of every month. I tried to access the website using my email address but they don't have my email address on record. So far I have gone back 4 months, however only just realised this was being deducted out of my account. The reference number on my statement is cinamuse.com [protected] hk
Hi, my name is Stella Yong. I signed up for a free trial at cinamuse.com and now I have a pending payment of $57.07 (USD 39.95) billed on 19/10 and $58.61(USD 39.95) billed on 18/11. Please contact me at js_stellaho@yahoo.com.sg
Pl cancel my account with immediate effect. If not, I'll report the matter to the police. Thank you
A free trial is offered, then without any notification or reminder of end of trial, full membership payments are deducted regardless. Load of ###!
hello my name is Hinewai Koroheke and I signed up for a free trial and now im getting charged for a site i dont even use. could someone please please contact me at hinixstu@gmail.com. i live in New Zealand so it is very expensive to ring
Hello ; my name is Gregory Turner i signed up for a free trial at Cinamuse.com and now i have a pending payment of 39.95 that i didn't authorize threw the company. Can you please get in contact with me at this number [protected] thank you
Noone in our family used this service. When I called about the cc charges they agreed to cancell, but then hung up on me when I asked about credits. Watch your statements for on-going charges, they are making a lot of money and not not rendering serivce.
I want to delete my account in cinamuse how can i delete
I want, to delete my card number with .i don, t need your service so take me off?
Ricardo,
Are you the same person as above?
Let me know and if you have further issues feel free to contact our support # or by email. We will gladly reply to your requests.
Best,
Nick
Repeat charges that are not valid
They have charged me 3 time at the rate of 39.95 each time, even though I repeat to them several times that I do not want their streaming movies or anything else. at this point I have been left with no alternative but to contact my bank and have them return the funds to my account and let them deal with this company. That doesn't even include the fact that...
Read full review of Cinamuse and 4 commentsFalse Advertising for $40.95
I signed up for their free trial membership and within 30 minutes realized it was a scam because I couldn't watch any movies that attracted me to their site. The movies that were on their site weren't even possible to watch. Making matters worse is that no registration confirmation email was sent to me. I became alarmed because like many sites, you have to use a credit card to join. When I called customer service --which is supposed to be open from 7:00 am until 10:00 pm EST -- they kept saying that they couldn't cancel my membership because "they were experiencing technical difficulties." I must have called them 10 times between 7:00 pm and 10:00 pm and then tried to reach them another 10 times between 7:00 am and 1:00 pm the next day. The same line was given: "we are experiencing technical difficulties."
Now the other problem is that to cancel, they want you to re-enter your credit card details! That clearly is another sign of a scam since to cancel one always just needs the account number plus something connected to the account such as street address, phone contact, etc. I refuse to just type in my credit card details and was upset that I was duped into using one to sign-up for this fraudulent movie service.
Since I couldn't cancel the 5 day free membership (because their system was experiencing "technical difficulties"), they charged me the outrageous price of $39.95 for a month of viewing plus an additional $1 cancellation fee!
This is scam and once I did an internet search realized that what happened to me was shared by many others. You know something is wrong when you always get an automated voice, the computer system always experiences technical difficulties, your credit card information is required to cancel (and you simply type in the numbers) and the service that you signed-up for doesn't exist or isn't working. The owners of Cinamuse.com are definitely some of the biggest scam artists around. Only use Netflix or another well-established company when interested in watching movies online via streaming.
I also tried the free 5 day membership, but i couldn't even watch what i wanted. I didn't realize that there was no way to cancel on the site that you have to call and cancel. I also expected them to ask if I wanted to continue membership, you know at least email me . They just charged my card. I called them and They said it was my responsibility to cancel before the 5 free days were up, and they were not going to refund my money. What a rip so I am being charged for something that doesn't even work. I hope someone shuts their site down
Fraud
On 4/22/2011 my husband attempted to use cinamuse.com, but was not able to watch what he wanted. Wording specifically addressed that cinamuse.com offerred a free trial and his credit card would not be used. On 4/22/2011, cinamuse.com created a pending payment with the credit card used for the free trial membership, and on 4/27/2011 cinamuse.com officially charged his credit card.
Cinamuse.com does not offer movies or television as they claim, he was not able to watch at least, and they do not have a free trial membership; they charged a credit card they did not have permission to charge. Bottom line, they are committing fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also signed up for the "FREE TRIAL". After checking out this website I decided that I was not interested. I cancelled my free trial well within the 5 days only to find out that they had made 2 charges to my credit card. Nothing but a bunch of crooks. Stay away and don't let these thieves sucker anybody else.
Same thing happened as they said they werent going to charge and when it came to the final page I cancelled the application but charged me anyway. and their policy says they don't give refunds means its a rip off site.
I also had 2 charges on my credit card. I noticed the first and contacted my credit card company. That was credited back as well as the second...all pending investigation. They charged me 49.95 each time. I KNOW I didn't sign up for anything like that for $50 a mth. My understanding was it was the 5 day free trial. I don't recall anywhere saying where I had to cancel. Either way...I could not watch anything either. Don't sign up for anything. When I called them...very rude and not helpful. They hung up on me twice. Definately sounds like a scam to me!
Unauthorised debit to my card
On 11th October I supplied my credit card details to this website on the proviso that my account WILL NOT be debited without my permission. Despite their assurance my card was debited AUS $36.98 anyway, with nothing supplied in return. I was ripped off and this website should be investigated asap and monies refunded. I am angry that many other people must have been robbed as well.
I registered in it but is unable to watch any movies please refund my money
I'm writing this because I was charged for something I didn't sign up for, I was charged $36.17. I am not happy about this and I would like a refund. I'm not even sure what this site is. If someone could contact me back I would appreciate it. My email is Hussion.07@gmail.com. or I have a cell phone if someone will respond to me on here. Thank you
Hi my name is Varsha and I am from India, I want to unsubscribe from cinamuse please help me cancel my account.
These people need to have a class action raised against them. Like many others I signed up for the free trial, was unable to find any of the titles advertised on their website and cancelled straight away, receiving a confirmation email that I had cancelled. However, I have since been billed AU$39.95 a month for quite a few months until I realised what the charges were for. I have sent them emails to request a refund but have not had any response and have had to cancel the credit card to avoid any further theft.
Cinamuse keeps debiting INR 2667.47 on the 16th of every month for services I have never requested, this is a fraud and must be stopped. I am a rerited person living on limited income and this unauthorised debit is criminal and must be acted upon. If nothing is done immediately, I may be forced to block my Debit Card or even close my Savings Bank Account.
Dr Anil Chandy Ittyerah
Puthuparambil Tharayil,
Nadacavu, Mavelikara 690101,
KERALA, INDIA.
email: aci69iipa@gmail.com
i have know idea how they got my info but i was charged 7.95 on oct 3rd on my disability card am not happy at all i live on a limited income and need every penny i get
cinamuse falsely advertised there membership and assured me that my card would not be debited however i visited my bank today to see then in this month alone they had already taken £25.95 from my account. its a rip off and whatever you do don;t put your card details in!
DO NOT SIGN UP! It's a SCAM! When you sign up online, it says is FREE trail, however they do charge you $49.95 USD in 5 days if you don't cancel. On their website it says 100% refund, however when I called and finally spoke with someone after many photo auto prompt, they were rude, and at the end they hung up on me. I had to call my Creditcard company to dispute this charge. It's all over the internet this place is a scam and I am not the only one experience this.
Cinamuse Reviews 0
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Overview of Cinamuse complaint handling
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Cinamuse Contacts
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Cinamuse phone numbers+1 (877) 801-9517+1 (877) 801-9517Click up if you have successfully reached Cinamuse by calling +1 (877) 801-9517 phone number 0 0 users reported that they have successfully reached Cinamuse by calling +1 (877) 801-9517 phone number Click down if you have unsuccessfully reached Cinamuse by calling +1 (877) 801-9517 phone number 0 0 users reported that they have UNsuccessfully reached Cinamuse by calling +1 (877) 801-9517 phone number+1 (438) 338-1016+1 (438) 338-1016Click up if you have successfully reached Cinamuse by calling +1 (438) 338-1016 phone number 0 0 users reported that they have successfully reached Cinamuse by calling +1 (438) 338-1016 phone number Click down if you have unsuccessfully reached Cinamuse by calling +1 (438) 338-1016 phone number 0 0 users reported that they have UNsuccessfully reached Cinamuse by calling +1 (438) 338-1016 phone number
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Cinamuse emailssupport@cinamuse.com100%Confidence score: 100%Support
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Cinamuse addressGround Floor Suite, Webb Ellis Business Park, Rugby, England, Warwickshire, CV212NP, United Kingdom
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Cinamuse social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Is your problem resolved yet? I just signed up and now idk what to do helpp