Citi Trends
Reviews and Complaints

I decided to stop by citi trends on fairview on my way home after work today. I was greeted at the door and start shopping stayed in the store about 25 minutes decided to go check our. I was at the register about 4 minutes until I decided to tell one of the young ladies that was fixing clothes on the rack I was ready to checkout she stated to the older lady that was busy talking to the guy that also work there she's ready to check out and these are he exact words gone back over the somebody will be the shorty! Me being an asst. Manager myself knows that's is very poor customer service and I didn't appreciate it don't one bit. Also the guy told her on the mic himself that is was. So me being me felt so out of place and unwanted I put the stuff down and left that's my last visit there

To whom it may concern
My name is victoria taylor
I would like to make complaint about a store
3262 las vegas blvd
Law vegas. Nv 89115
[protected] today date 6/15/2018 the time was 6:35
I had the worst experience ever in my life going to a retail clothes store the staff was very disrespectful nobody would help me they was talkin on a personal phone using language that was inappropriate they made me feel very uncomfortable to shop there again I asked one of the staff did she work there so I can get some assistance to speak with the manager the manager name is shay she was very unprofessional rude. Including herself was using profanity my daughter try to get an application talk to her about a job and how to apply and she just looked her up and down and gave her a mean look.. Then another employee when I went back into the store to get the district manager name and phone number and ask him if they was franchise or corporate because they was very rude unprofessional had no customer service no acknowledge in the customer.. I never seem this before.. You have a cashier and her name was christensen her #4045639 she was very respectful and she helped me and my daughters the only reason I would come back because of her customer service was very professional and even when I asked her about the staffs names
If you can contact me at [protected] or [protected].. My is victoria taylor again thank u and have wonderful day. I sent you pic of the recipe to proof I was there at the time and place too

One of the workers I believe he was the manager accused me of shoplifting while I was looking for a portable charger I had saw early in the week. I came back to see if it was there and he kept looking at me the whole time. So I left the store because I had to use the restroom and then I came back and he and another person kept staring at me while I continued looking. So I couldn't find it so I left to go in another store and he pursued me and said "listen honey I saw you take something out of the store and put it in your pockets so give me it before I call the police". I proceeded to empty my pockets in my hands and he saw I had nothing so he said whatever just stay out of my store. I shop there alot so this is an issue

I'm a regular customer and I drive 45 minutes to go to the cititrends in hazzlehurst. The store is clean and its convenient to find what you need. I spoke with the store manager and she apologized for the situation. I have a disabled child and she turned the radio off and slamming things like we were a burden on her. She checked us out after saying she didn't have a register to get in the other line. I asked for the manager and she stated that she was the manager C.Smith was on my recite. She is unprofessional and rude and this need to go beyond the store manager.

I'm constantly coming to this citi trend only because it's the only one close to where I live. I live in Des Plaines, IL. I came to Citi Trend Friday May 25, 2018. I spent 100.00 on clothes. When I got home, I noticed all my clothes steal had the sensors on them. I called the store to complain. I got nothing but attitude from all the ppl I talked to. I have my receipt. I put the clothes back in the bag. But it's Memorial Day, who wants to travel 30 miles back to the store. I'm very disappointed because I bought these clothes for Memorial day. And all I can get is well u can bring them back and we'll try and get the sensor tags off. What...? Are u serious? I will never shop there again... U should not be selling ppl clothes if u can't get the sensor off of them period. Now I guess my 100.00 dollars is gone down the damn drain!

Please don't shop in cititrend in brookhill ave Richmond VA.the lady that posted above is very nasty.and bitter never.seen anything like it .why do she have a job if retail is getting on your nerves and customer is getting on your nerves she need to retired she has bad customer service the worse manager you can have she miserable and bitter like she got a chip on her shoulder no one gonna kiss your [censored] at all please share this post screenshot it on FB tell the world...u got a manager on drugs ...you got dirty store .. homeless people who steal ...the manager team suck in that store the cashier always has to wait on them to come to front they take they time to to do [censored] in that nasty [censored] store...but whoever this chick is below need to b fire Everytime I come to this store she got an attitude lady I didn't do nothing to you but take sum off cuz the machine n she smack her lips roll her eyes and said these customers get on my nerves what kind of store manager you got running in your business...

Citi Trends of McComb, Ms 38648 name of sales person A. Dillon. She said she was the manager on duty. Very rude young lady. She came to the counter with her mouth poked out. Was not happy and did not greet. I asked her for the manager she said she was the manager on duty. I paid for my things because I wanted the receipt to get her name. However. I'm taking everything I paid for back. Because I don't feel comfortable giving my money to rude people. I will not shop at this or any citi trend ever again.

The manager feeasha of the east capital location in Milwaukee Wisconsin was very rude and disrespectful. She made disrespectful comment about me and to me in front of the other customers. I spend at least $500 biweekly but that is over. She needs to be fired honestly. Her profanity is also a problem. I hope this will be resolved otherwise if she works there when I try to come back neither myself or my family and friends will return

Was just there. Looking at things on the sale rack. Something was laying on top of the rack so I moved it over and kept looking. A worker there grabbed it and just gave me a wired look. So I keep shopping. Then she called out they where closing to make finials purchase. I saw the line was packed so instead of just standing I was looking for a jacket for my granddaughter until the line went down. But again this worker came up to me saying we are closing like I didn't hear her. Come to find out about her rudeness she is the manger. No store needs a rude manger. And I was very upset that there were others still looking and for some reason she keep pointing me out.

Hi, I went into the Talladega, Al branch around 7 something Saturday night Feb 24th, After me and a family member walk down the aisle after about 10 minutes and browsed through some shirts, I hear someone yell all rudely and ghetto "We CLOSED!" Then we hear a woman laughing. Yes, Me and my aunt heard them say that but all along we were thinking they were playing because we were really thinking that the store close at 9 so we didn't pay it any mind and continued shopping. So after 20 minutes of me picking out a load of outfits for my kids, a pregnant lady comes and say, when we were finally heading to the front, "Y'all need to exit the building." I said dang y'all closing this early? What time is it? She said I said it earlier, I said ok, I'm sorry I thought y'all closed at 9 and I Heard you say it but I thought y'all were playing. She said, "Nah, I was dead serious" So we thought they were about to check us out, she says " Oh we've already pulled the drawers, so u can't get that!" I don't appreciate being treated that way. I am a manager my self, customers should feel welcomed as they are ready to spend their money on your products. I feel like they could've handled that another way, by saying "Hello, welcome to citi trends- - - (in which I may add that we never got a greeting in the first place), We will be closing in such and such minutes." I love citi trends, but you will never have to worry about me nor my family going back there again!

I occasionally shop at the Watt Ave./Elkhorn Location in Sacramento, CA and I want to anonymously report some questionable behavior I have witnessed from someone I believe is the store manager. I believe his name is Andre and I have witnessed overly flirtatious banter between him and a particular female employee (I cannot remember her name) clearly a subordinate of him. I don't think it is harassment because she seems to be alright with it, but nonetheless it is pretty unprofessional and I think you should train your managers to act more professionally. I work in HR for another company and this behavior is outrageous by most standards of orderly conduct. I think his behavior puts this location at high risk for your brand. Just thought I would let you know.

i was shopping and your store on a saturday looking at your jeans and i dropped a hanger the manager was standing there watching me out of all the people and store he tells me don't leave any hangers on the rack which i was still looking over the jeans and he put his foot on top of my foot putting presure on my foot besides picking the hanger up he did it with his foot i'm under a doctor care i'm at risk of losing my toes i'm a diabetic and he told me real loud and front of every one to get out of his store a store i have shopped for years i spent a lot of money at this store and bought a lot of stuff that day .2/3/2018

They wouldn't give me Citi trends corporate info so IDK how to reach corporate but hopefully this will reach them... *Please Share*

Saturday January 28th, I visited a Citi trends store location in Charlotte NC to get a child some clothes. Upon entering, the cashier had me leave my bag in the front. I had her place my keys in my bag to avoid me accidentally sitting them down somewhere in the store. She hands me a ticket which matches the number on my bag. I walk around the store for maybe 15 or 20 minutes and go to check out my bag. There's another cashier there and she states that my ticket didn't match any of the bags up there. She calls for the lady who checked my bag in and she looks and my bag is gone. She leaves to check the camera and comes back to tell me that she apologize but she was rushing, didn't check the tags, and gave my bag away. THE BAG THAT HAD MY KEYS IN IT. All of my keys! She goes out the store to see if she see the lady on the camera that she gave my bag to. Nothing. I'm like what am I supposed to do because my only car key is on there. I ask for a manager... How about the manager is the lady that gave my bag away, smh. About 45 minutes later they call a locksmith with the DM's approval. Once the locksmith arrived, I'd been there going on 1.5 hours. 45 more minutes pass by and the locksmith couldn't make a key for the car because I have a computer chip type of key and he stated that it would take the company at least 2-3 days to make one. So I get them to give me an incident report in the meantime while they see what their DM wanted them to do. He basically told them to tell me that I have to just deal with it and wait to see if someone return my keys. Now I had been at the location for about 3 hours already... stranded because of THEIR store manager! So they apologize again, give me a $25 gift card, and proceed to close down the store. They close down the store and I waited outside for the police to arrive so that they could do a report. I had to leave my car and catch a ride home. Luckily my family was left home or we would've been locked out the house as well. Anyway, I was told that to replace the car key would be $300-700+, my landlord fees to replace the locks and mailbox would be $125, I had to miss a client/work this morning that cost me $225, I had to pay gas to catch a ride home, I have RA and neuropathy in my feet (thus the reason I'm parked in handicap parking) and had to stand for hours, I missed hours with my family, I'm going to miss church, and I still don't have my car which means that work will be missed tomorrow as well. So, I'm trying to figure out... What is this little $25 gift card going to do for me? However, I was told by CMPD that I'd have to treat this as a civil matter of #Negligence #EmotionalDistress #PropertyDispute #PainAndSuffering all because Citi trends failed to properly follow their bag check in/out policy. I still don't have my car and no ride to the store because my other car is currently in the shop! #Cititrends

Greetings Citi Trend:

I just wanted to express my concerns on how the transition of our removal from Citi Trends in Louisville KY store 513 as security was handled. It was totally disrespectful to our company and insulting. The community is also not to happy about the transition and what took place. The district manager of the store who is Caucasian, I believe her name is Mary, has been playing her personnel against each other who are African American staff in an African American community. She would tell myself and my security staff in advance who she was about to fire all the way up to the manager (Anthony - Store manager in Louisville) in advance, which we thought was very unprofessional as a district manager. She would even tell us what manager she was about to fire from the other Citi Trends (Preston Store - Louisville) and how the employees were complaining about that manager (Preston Store Manager). She would talk about the employees to security.

Here's my issue, she informed several of my officers my company was being replaced because one officer would leave early at store # 513, and during the holiday a officer came in late two hours at Preston store. When I was informed, I immediately moved that officer despite the officer having permission from the store manager Anthony to leave at 9:20 after the store closed to catch his bus several times when his car broke down. And at the Preston store, that day, I came in to work once I found out the officer was going to be late. I find this to be very unprofessional also for a district manager in Louisville, KY.

My officers didn't think anything of it because I never mentioned it, and took it as more of her gossip. We were informed on Wednesday, January 17, 2018 that January 21, 2018 would be our last day. The new company (Guard - One) came to the store and held a special interview in the store on January 21, 2018 for the Officers that worked that Monday - Friday and Saturday - Sunday at the Citi Trend Store 513. The officers took the job to stay employed but were upset due to a African American company was removed to bring in a non minority company when the company that was there just gave them the best inventory they had had in years. How do you remove an African American company for poor performance and hire the exact same officers and replace the company with a non minority company? We completely turned that store around. When the new company came, they were going to put two scared white guys in the store, but the store manager Latanya stated she wanted the officers from the previous company because of the great job they did for the store and protecting the staff. Why was this store chosen? was it because of the district manager? We did our jobs and much more. The community respected us.
I would like to know is Citi Trend away of their actions and the actions of their district manager?

Mr. D. Watson, CEO

[protected]@aol.com

Yes I went to Citi Trends in Miramar Florida store number 377 cashier number 405-1136 I gave her an outfit with the Miami fitted hat and purchase the items and left the store when I got home I realized that the Hat was never in the bag and they never charged me for it I called and told him I was on my way to pick up the hat for my New Year's outfit and they told me they couldn't do nothing about it because I didn't purchase it and it's closing time but it's the cashiers fault that I did not purchase the Hat I handed it to her personally I feel as if she took the Hat to give it to her man or somebody for a present and I am not satisfied

On 12/23/17 after a long day of work.I decided to take my wife to pick up a few items for the night we had planned from your Raleigh nc location on capital blvd .After shopping and carrying small talk with the manager and the clerk. We kindly said goodbye and went home. Once dressed we noticed the clerk never put the items in the bag so we called the location @942pm to notify them. They kept insisting that we come in the morning to get it because they close soon. But we live 4 min away. So my wife sent me to get the accessories. When I reached it was 949 pm and customers were still shopping. I found the accessories on the wall and told the manager that before they so rudely hung up in my wife's face that she was trying to tell them they forgot and they needed to run the cameras back. Keep in mind we shop at this location at least 3 times a week so you would think almost all employees know us when we come in. The accessories are 4.99. I am a business owner. Our total that night came to like $75. Instead of running the cameras to see she didn't even want to look at my receipt or anything so I showed her once again and said ...this is what I paid for and began to leave. She runs behind me with a phone to call the police saying A BIG BLACK MAN IS STEALING FROM OUR LOCATION AND GAVE MY TAG #...INSTEAD of leaving I stayed and waited for the police. Once they arrive after several minutes of this lady arguing with me saying I stole something I clearly paid for. As a manager u would think that she would have watched the camera and notice the mistake the employee made. Once the office made her run the camera she noticed the mistake. Do u think I got an apology?!? No I received a trespassing form and my accessories because she told the officer that I loud talked her and threw items in her store.The officer said he saw none of that on camara but there is no audio. So he has to trespass any customer that they are refusing to serve any more but that I should take this up with citi trends corporate affiliates. Never have I ever been so embarrassed in my life. Other patrons outside began taking pictures and video...all of this for a set of 4.99 accessories that I paid for and a young clerk made a mistake that her manager could have recified by checking the cameras. Even when she realized the mistake her pride ego and fiasco she put on wouldn't allow her to apologize...only thing she did was give me my trespass paper receipt and accessories. Not to mention my receipts for the week before add up to about 900...my wife and I shop a lot at this location.

I went into city trend today with my receipt to exchange my items, by the time I was done. I then just returned them for a refund. They were rude and non of the cashiers had on badges I'm in the military and needed to exchange the cloths I bought for my lol brother and the girls were way to rude and disrespectful to I. Arguing with me and customer waiting in line. I will not go back to your store and I'm returning the rest of my items. I was treated horribly very bad experience in this store

I purchased some items for my nephews. I got all the way home and noticed the security tag was still on one of the shirts. Thankfully I don't live super far but still if I did that would be another problem. So I take the item back to the store and approach the same young lady who rang me up and did not make sure the tag was off D. Tarrance. As I approached the counter she greeted me and I started to explain the tag was left on one of the shirts I purchased earlier that day she hurried up and removed the tag and threw my shirt on the counter for me to bag up myself. I worked in retail for years and I would never treat a customer the way I was treated today by that young lady with pink weave. I didn't get an apology for her not removing the tag or an apology for having to come all the way back to the store because she didn't do her job. Clearly that young lady needs to be retrained on customer service skills because she does not have them.

I did a layway for school with all my effort getting the money, my first deposit was like 40 dollas, than They told me I have to do 2 deposit of 100 dollars by dic.04.17 and dic.18.17 well by dic.04.17 I went to pay 50 dollar only I ask the lady if I can deposit not 100 just 50 than pay the 150 by the 15 or the 18 she said yest I ask her multiple times she said yes of course ypu can do that but now I talk with the "manager" and she told me no I will lose my money and everything by sat ... I'm worry because money doesn't grow in plant and is not my fault the lady tolf me yes I can put anything now and the rest by the dic.18.17

yesterday i went shopping at this store and from tbe beginning i notice the clerk with an attitude but i kept going i gad a small basket and she told to move it so i did at tbe cashier i put the small basket on top if the counter she very rude told to put on the floor so i did the next she begin ripping the hanger of the clothes and throwing the hanger so hard into abox across from her she rip one of my blouse and told to get another one i said no by this time she was getting me nervous. and she said oh well i paid her and she told me to put tbe basket back which i did but i left with a sad feeling not wanting to go back there anymore