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CiTrades Complaints 10

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10:25 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

CiTrades VIP trading account

CiTrades Case (Crime Reference Number NFRC [protected])

I have been dealing with CiTrades for about 8 months, in that time I have deposited over £30000 in dollars which has been held in an Auto trading binary managed account. The account purports to have a win rate of over 70%, which in my experience it does not.

The balance of my account is now $0.

Here are a few of the low points

Absolutely appalling lack of communication, I never got through to my account manager, (Initially Justin) often trying 5 or more times per day without success. Email were rarely answered.

Justin traded my account without a stop loss losing over $50000 overnight. His reaction to my consternation when I eventually contacted him was to suggest that I double up and take advantage of an insured trade to recoup some of the losses, this I stupidly did throwing good money after bad.

Justin was removed as my account manager and replaced by Mark Preston who introduced himself as the Recovery Manager and announced that he would rebuild the account balance if I would only deposit another $10000. Having put £30000 into the account with no return I declined, whereupon he said that he could still recover the balance but that it would take longer, this he estimated would be about Jun/July 2016.

Mark changed my account from a VIP which returned 10% of investment for a loss and 100% of investment in the event of a tie to a standard auto trading account with no benefits. This he did without consulting me.

Under Mark Preston Recovery Manager’s management the balance of my account was reduced to less than $0 during this period, despite daily attempts to contact him, he eventually contacted be after the balance was below $0 to say that he had been in hospital, two days later I could not access my account and I have had no further contact with Mark Preston.

This catalogue of negligence took place from Oct 2015 to Jun 2016 during which time my account turned over approximately $1000000, CiTrades got the brokers commission from these trades and resolutely failed to manage my account I consider that they have broken their contract with me by not supplying services as advertised and that they should refund all monies deposited.

Desired outcome: restoration of all funds invested

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6:20 pm EST
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CiTrades CiTrade SCAMMED ME 90,000 USD

I invested $90,000 to CiTrade VIP Programme but when I tried to transfer the money to my bank account, I was rejected and told to contact support.

Support asked for more documents, which I sent; I was promised a quick review, but they lied to me; they took months to respond to my emails; and every request to withdraw was rejected.

I recently read a thread on this website about Paige Mccubbin and how she has been assisting individuals like me in reclaiming their money from con artists.

I messaged her on Telegram using the name Paigecubbin. Short version: she was able to reclaim my money from CiTrades and have it transferred to my bank in less than four days.

I'm writing this post to raise awareness for anyone else who might be in a similar circumstance.

Never again will I use CiTrades.

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7:37 pm EST
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CiTrades CiTrades refused to let me withdraw my funds and close my account.

On the below dates, I wired the said funds to CiTrades. I requested several times to have money sent to me. CiTrades stalled and wouldn't send me any of my money back. I'm attaching bank statements reflecting the funds wired to CiTrades via Fast Gate LTD.

In previous communications, I've sent documents. If you need more, please call so I can help provide whatever you need.

Anthony Rossi

[protected]

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Update by Anthony Rossi
Mar 17, 2023 2:10 pm EDT

Please advise if you need more information.

Update by Anthony Rossi
Jan 04, 2023 1:19 pm EST

I received an email that you can help me recover funds invested with CiTrade. In 2016 I wired $ 200,000.00 to CiTrade. I subsequently had my credit card reverse $ 13,000.00. Can you help?

Anthony Rossi

18111 White Wave Ct.

Cypress, Texas [protected]

[protected]

Update by Anthony Rossi
Jan 04, 2023 1:37 pm EST

I have attached a copy of my Texas Driver's License.

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Is CiTrades Legit?

CiTrades earns a trustworthiness rating of 11%

Not worth the risk. Protect yourself and your money by staying away from CiTrades.

Our conclusion: ComplaintsBoard's detailed research into CiTrades's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with CiTrades to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

With only 10% of 0 complaints being resolved, CiTrades slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using citrades.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for CiTrades. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of CiTrades's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Citrades.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
ComplaintsBoard
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7:39 am EDT
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CiTrades Binary trading

I have two accounts with Citrades, with an address in London. But, they could be anywhere. I have a total of about $ 400, 000.00 US in the two accounts ($ 50, 000.00 and $ 350, 000.00 in the VIP account). When I first invested in June 2015 and January 2016 (respectively) with them, the online reviews were good. Then, in June of 2016, the reviews were changed to not recommended. This was too late for me.

In the VIP account ($ 350, 000.00) is alleged to be invested for one year before withdrawals. The have stopped trading in this account. I suppose because of all the emails I've been sending.

They respond to neither, emails or chat messages. Phones are placed on hold until the line is disconnected.

In the smaller account, there are no such restriction for withdrawal. If there are, I've completed the restrictions with all the daily investments.

Late May 2016, I requested a $ 10, 000.00 withdrawal. It took almost over a month (6 July 2016) to receive. They said they sent the funds to the wrong account.

In June, I request a withdrawal of $ 3, 500.00 per month. The broker, Mark Preston (not sure if this is his real name), said he would process the withdrawal immediately. The funds were withdrawn from the VIP account by accident so, the withdrawal was canceled, because the funds were required to come out of the daily trading smaller account, which has no restrictions.

For weeks, I have called dozens of times, only to be placed on hold until the call is disconnected. I've sent emails, chat messages, and a fax, with no response. Mr. Preston, who use to call regularly, calls no more.

I understand that they are not regulated, but I've heard that Interpol and the Commodity Futures Trading Commission has some authority.

I'm going to be persistent. Maybe if more began complaining to both, we might get something done.

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jeremy Palafox
atlanta, US
May 10, 2022 11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thankful for the help of ftcrefund on telegram. I had invested over 150k with this platform, long story short i was being scammed, a friend introduced me to FTCrefund team lead who was able to assist him with his refund. all you have to do is go on telegram and search ftcrefund TO GET YOUR REFUND PROCESS STARTED WITH. Thank me later

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Philip A
US
Jan 22, 2022 1:02 am EST

I have Invested $60k with this website. I'll try to withdraw a little, but they keep telling me to come up with another $15k in order to become an active investor. I kept on requesting if not for my colleagues who recommended The team at coinrefunder@ gmail.com is absolutely amazing. They have been able, with some time, to identify the people that had defrauded me through a scams platform, with very in depth, technical research that allowed for these scammers to be identified.They have also pointed me in the direction of specialty recovery companies to get my funds back, which is looking pretty good so far.
Would definitely recommend their services.

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12:26 pm EDT

CiTrades Binary Options

NEVER EVER EVER PUT YOUR MONEY IN WITH THIS COMPANY. I invested a substantial amount of money with this company in their VIP Programme. My Account Manager was Steve Phillips. He is a complete snake and liar. He was very responsive until I invested my money. They have lost a good amount of my money on trading and trying to get a new account manager has been going on for 9 months.

I invested last April and the account has not been traded since August of 2015. Their customer service people are pleasant but NOTHING ever happens when you call.

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6:13 am EDT
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CiTrades Withdraw

I have tried to make a withdrawal from my account now for more than a week. I am blessed to get to do jack but then it became a stop. They refuse to respond to emails and phone calls. Watch out for this company for they seem completely frivolous.

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12:06 am EDT

CiTrades Binary Option Company does not allow withdrawals

Since 9/9/15 I have been trying to get my money out of the account (currently 10/29/15); after having surpassed all turnover requirements. They simply do not respond or send an automated email. Once your money is in it is gone (unless you hire legal help). Specifically, my asset manager, Danial Diamant, has never replied to my withdrawal request and again, IT IS MY MONEY. Put your money in and never expect it back without a legal battle. This is thousands of dollars that I am speaking of, but whether it is hundreds or thousands, BEWARE!

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Anthony Rossi
Anthony Rossi
18111 White Wave Ct., Cypress, Texas 77433-7042, US
Nov 06, 2016 6:39 pm EST
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Where did you find legal assistance?

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Dan Salamone
US
May 26, 2016 5:35 pm EDT

they screwed me but good. they fraudulently signed my name to a credit card authorization for the tune of $ 4000. I contacted my credit card company and CI trades fought me and sent over this fraudulent authorization as evidence. My credit card company believed them although I sent them copies to prove otherwise. they said work it out with the merchant, to which we know you cant do with these ###. Stay away!

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11:19 am EDT

CiTrades Scam-they make sure you never get your money.

Submitted a withdrawal request on 9/8/15. Continued to check on status daily only to be told that "Don't worry, it's on it's way" to a lady by the name of Martha Smith telling me "Please submit another withdrawal form, I can't find your last one.", then finding out today that "OOPS, Autotrader lost all of your funds, so your account is empty."

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3:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiTrades Scam

I wrote to this company:

I have called and asked to speak to a manager three times and been rudely disconnected by Josh, and unnamed Indian dialect person and someone who refused to identify by saying, "yeah you were on the chat line".
1. I refuse to email private information, copies of cards, mail etc.
2. If this crap is required then you are required to tell us up front before you even allow an account to be created.
3. When someone asks for a supervisor more than three times and you continue with the "CANNED" upsell and resistance it pisses clients off even more.

THIS IS A MANGERS RESPONSE:

I assume you can read English . When you signed up with us you checked a box. That box says you agree to terms and conditions of our company.
To see conditions please go to our webpage where it indicates terms and conditons click and you will realize that we require all our clients to provide us with these compliance documents to protect you and us from potential fraud.

I would love to refund you your money as you are not really happy with us and we quite frankly don't want you as a client either but I cannot according our terms send you your money back without. Computer won'y let me
so you either do or do whatever you want to.

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Scammed Again and again
US
Feb 03, 2017 11:32 pm EST

I too lost a huge sum of money to these guys. Most Binary Trading brokers are crooks. Someone should get them stopped. If you file a class action lawsuit let me know I am willing to help..

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1234Johnson
US
Jan 04, 2017 9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree with all the complaints and it is just the sad thing to gave your moneyto this company and all you get from them is lies and more lie on top of all the up and down only to be told more lies we should do a class action lawsuit.

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John Hortten
US
Sep 29, 2016 6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm sorry I meant start a classroom lawsuit against Citrate? They have stolen too many people money including 5000$ of my own. There have to be justice somewhere in the work. Please someone help!

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John Hortten
US
Sep 29, 2016 6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If it's anyway that someone can start a classroom lawsuit against Citrate? They stole 5000$ from me too. If anyone find out any information or any suggestions, please contact me at jhortten@gmail.com. Please someone help us get our money from these crooks. And I mean Crooks!

Anthony Rossi
Anthony Rossi
18111 White Wave Ct., Cypress, Texas 77433-7042, US
Sep 05, 2016 7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've have the same problems. Last week, I contacted INTERPOL, waiting for a response. It'll take a few weeks, or longer, I'm sure. I'll contact CFTC next. They have over 400k of my money and I assume they believe it belongs to them. When I first began investing with them in mid 2015, they were rated as good. In June 2016, they were black listed. It went downhill from there. There's no telling what they're doing with our funds. Terrorism funding, anyone?

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Rance Rogers
US
Aug 09, 2016 12:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My experience is the same as all of the others. They absolutely will not give your money back, even if you comply with all their demands. I couldn't talk to anyone or get an answer to email. Anybody that does business with them is just giving their money away. It's a shame that they take that kind of advantage just because you want to make a little money. That's the way scams work.

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Davidzog
US
Jun 10, 2016 6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They might not be in England, but in Israel, please contact CFTC asap, also check their Red Listed brokers,

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Jocke_T
Tullinge, SE
Mar 20, 2016 6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This Citrades company should be investigated for fraud and false advertisement plus very bad customer services. Group of thieves !...
Impossible to make withdrawals. As soon as you request a withdrawal they will stop the company to respond to emails and phone calls. Discovered in retrospect that the company does not specify the address of where they are located in England.

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Willie gene
US
Oct 18, 2015 8:53 am EDT

I feel that they as stolen my money.

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Willie gene
US
Oct 18, 2015 8:50 am EDT

I was working with an agent called Josh Howard and he told me he could double my money in two weeks, So I sent him by bank to bank 5000.00
dollars to the account in about a month it was down to 4989.00 so I called him and ask for a withdraw and we got into a augment he hung up on me.
in two days all my 5000.00 dollars was gone. and that was my last moneys.

ComplaintsBoard
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3:21 pm EST

CiTrades Refused my withdrawal request

Don't use the services of the website www. citrades.com. Some unknown man refused my withdrawal request, but later they blocked mu access to their website. So I lost money and time and haven't received anything in return. I tried to contact them, but I have no their phone and all emails were returned to me. So be careful if you use this website or leave comments if you had horrible experience with this company.

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unhappy camper citrades scammers
Hughson, US
Mar 19, 2015 6:02 pm EDT

I tried to use citrades services. I had account opened and the nclosed. I am unable to withdrawal my money. I have been told to contact accounting to get a refund. I don't expect to get my money . later i find out the account is not regulated in the United States.This company is a scam. Stay away!

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Overview of CiTrades complaint handling

CiTrades reviews first appeared on Complaints Board on Dec 8, 2013. The latest review VIP trading account was posted on Mar 16, 2023. The latest complaint Scam was resolved on Aug 11, 2014. CiTrades has an average consumer rating of 1 stars from 10 reviews. CiTrades has resolved 1 complaints.
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  1. CiTrades Contacts

  2. CiTrades phone numbers
    +1 (800) 935-0543
    +1 (800) 935-0543
    Click up if you have successfully reached CiTrades by calling +1 (800) 935-0543 phone number 0 0 users reported that they have successfully reached CiTrades by calling +1 (800) 935-0543 phone number Click down if you have unsuccessfully reached CiTrades by calling +1 (800) 935-0543 phone number 0 0 users reported that they have UNsuccessfully reached CiTrades by calling +1 (800) 935-0543 phone number
    +1 (347) 753-8268
    +1 (347) 753-8268
    Click up if you have successfully reached CiTrades by calling +1 (347) 753-8268 phone number 0 0 users reported that they have successfully reached CiTrades by calling +1 (347) 753-8268 phone number Click down if you have unsuccessfully reached CiTrades by calling +1 (347) 753-8268 phone number 0 0 users reported that they have UNsuccessfully reached CiTrades by calling +1 (347) 753-8268 phone number
  3. CiTrades address
    909 5th Ave, Seattle, Washington, 98164, United States
  4. CiTrades social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024
CiTrades Category
CiTrades is ranked 222 among 291 companies in the Investment Services category

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