City Power review: Restoring power

I called on 01 nov '23 at about 15h00 - to log a call to restore our power. No answer. Waited almost 2 hours at a time. The call is finally cut after 2 hours. Called the second time and there too - 2 hours past and the call cut. I got on to the website and registered my business and got a ref no. Cp web... Thursday - 02/11/2023 - my business partner gets on to the website and reports the same. We now have 2 ref no. For the same job. Thursday - during the day the first ref no. Gets cancelled. Anyway - we also discussed that it is fine seeing that we have a backup ref no. We again inquire telephonically what is the status of the job. Also has it been handed to technician or not. We get told that it is with the ellis park city power dept in siemart road and no one has been assisgned as yet. Friday morning we call again and get told that the technician has been sent out but waiting. We are a business and employ 40 workers - we knocked off our night shift runs from thursday night and friday night. Later on friday at about 15h15 - I got hold of the call centre again and this time I was told that no technician has been assigned to the job. Its friday and the weeekend is statring so we put our work on hold for monday. In hope that monday brings good news the ref no from thursday morning is cancelled - no reason given. I re-opened a ref no. And was told that the history of my complaint does not count and re start the process. - fine. Wait out monday. Tuesday - back at the office and was told on my second visit that it is raining and no one works in the rain as it is power we talking about. Wednesday - thats today. In the morning at the office - I threatened the reception to see the team leader or else I am going to bring in e tv to see and put it up on tv for south africa to see. The team leader did not come at all but sent a technician to come to me outside their offices. I had to wait as the gent had to catch up with the friends outside. - no problem - we left together and brought the 2 gents to our factory. They tested and ascertained that there is an issue but could not find where the problem is. We went to the box outside and they tested again. No positive results. They asked where is the other box and I pointed out 2 other boxes that I know of. The boxes were locked and needed keys but they were not sure if this was the correct box or not. They left saying that they investigating the area to find the correct box. Later at 12h00 I went back to ellis park branch to find out further what is happening. After some time waiting - I was told that at 14h00 is the latest the technician will arrive. The time now is 13h30 and no one has arrived. I am generally a patient person and can deal with delays but this is crazy and I have no option but to report such behaviour. That too if somebody is listening.