Karachi Electric Supply [KESC] / K-Electric
Reviews and Complaints

Respected Sir/ Madam

I hope this email finds you well.

This is Muhammad Anas, I am residing in Karachi at Korangi Creek (Allah Wala Town).

It is to inform you regarding the severe issue of power cutting/ energy crises in our area from the past couple of months. We have tired of with the services of K-Electric as they are unable to provide the services to their customers.

Even in this inflationary era, we have cut our necessities but pay each and every utility bill on time against which we are facing the load shedding only even in winter.

I am pursuing professional qualification, but I am completely unable to take a single lecture of my class as the whole day is occupied by the Energy Crises.

We have children in our homes who fear from darkness and women who have multiple responsibilities but can not perform a single one because of the issue.

We will appreciate your kind consideration for resolving the issue and take appropriate actions.

Thanks & Regards

Muhammad Anas

Assalam o alikum sir Mai gulistan e johar karachi Mai rahti ho kesc k Mera bil 7 lac 29 hazar k tha

Hum logo na 50% discount leya tha or 2 saal SA hum bill Bhar rahe hai magar bill ab bhi wohi hai or har mahena yeh logo ate hai cut Kar k chale jate hai or 50% discount k bad bhi Mera bill 690 he hai halate 50% discount k bad Mera bill 350 lac howa or ab 2 lac hone chaheya magar yeh log har bar ate hai or 6 lac 90 hazar Bolte hai bill wahi k wahi hai Kam ho Kar Nahi de raha

K electric claiming load schedule pattern which is not accept able 2hours and 30 min of load schedule every 1hour 30 min but funny part is they are not sticking with there own schdule and doing load schedule 3hours 30 min every 1 hour in hot weather like 34'c is this justice? I dont think so please leave karachi we dont need k electric worse service anymore

dear sir my bill of 170 unit a/c no [protected] at Rs.5057/- when my neighbor bill 173 unit is Rs.2890/- only a/c no [protected] .this is openly fraud of kesc with costumers and need correction is required urgently because difference at Rs.2167/- extra charge.

Therefore requested to you kindly correct my bill in priority bases and obliged

Regards

SHAHZADA FARRUKH

[protected]

Sir:

KE send me bill with wrong carry forward balance at the month of November, i paid previous 3 months bill regular and dont have any previous balance but i am sure that Builder did this thing and Ke also involve in this activity

Name: Muhammad zubair

Address: Hamza Icon, Amil colony, jamshed road#3 Karachi.

Account no: [protected]

[protected]

I hv 3 phase connection but only very low usage like 100 units thought out the year every month and u guys r not giving me relive of 20 percent which is very sad and everyone is having tht relive but me could not we hv very low usage like only 1 fan we use even in summer plz do something for this matter hope fully some one ll listen and do out of the box something

Regards

Sad people of karachi

ASalam e likum

Sir

Guzaish ya hai k 9/B sector house no 128 baldia tawon k meter ki rinding out ap k office sy issues hone wale bill main manstion reding main both fark hai ap k office l employe mare ghr ki li8 disconnect krne Aaye the our un k hath main Jo bill mojod that woRs:10617 tha sir main ny jab is bill ki wazahat pochi to un sahab ny meter ki janib apna rukh kia our meter check krne Lage phr ap k employee k mutabiq mare ghr pr Jo unit charge hue thy wo 10 din main 35 unit charge hue the jis ka Matlab ya. Hai k ager hum 1 moth k units ka hisab karen to ziyada sy ziyada 150 unit's ki average banti hai our ap k office sy 297 units ka bill charge hua hai.

sir main ap request karta hn plz mare ghr k bill main lagaye gay in tamam extra charges ko remove Karen our muje mare meter reding k hisab sy bill issues Karen Jo muje pr ap k durst wajbit Hain main un ko ap ko payment Karne k zamedar hn

Ap k tawon k both shukria muje umed hai k ap Mari is drkhuwast pr action le. Gy

Allah Hafiz.

Hello! with all due respect I would like to state that we are having problem by this unnecessary load shedding as my papers are around the corner and the it's like 4 times a day light isn't available (4 times 2hours each). can you please reduce the timings and take it back to 1 hour like before? please it's a request

Nadeem Riaz Director if Alferoz Pvt ltd

Plot no. QK-2/1 Phase-VII Sunrise Avenue Defence CNIC [protected] FED: NAJSHAZ Motors Consumer No. TL034145 ! Contact no. [protected] Dispatch ID: 1418151\8

Sir,
I applied for new meter connections K-electric meter registration no [protected] five months ago and despite payment of all challan issued by Kelectic company in October 2020 my case is still pending.
I humbly request you to kindly instruct the relevant officers/department to immediately install new connection at my house. Your swift intervention is requested.

Regards, S Ali Muttaqi Mob # [protected]

Sir mera neighbour ae din meter me cherh char karta rehta hai, us ne kisi electrition k zarye apna meter slow karwaya hai or din raat ac chala raha hai, kindly action le

Address: liaquatabad no. 8/168, 3rd floor right hand side
User name owais, ubaid, hammad.
Account number: [protected]

Wrong Hook Entry

Dear Sir,

With due respect I beg to say that I am raising complain on my bill against hook, which is totally wrong.we never used hook and the bill raised just due to negligence of your team, who didn't correctly visited the said site and placed hook used category on our bill, we have also done 2 times visited by your team and they didn't find any type of hook and any type of hook using system in our house.main issue is that there is a phase problem which we have been facing since long time and also have voltage problem before 02 months we have been facing, so the units are 87 and the meter reading of may is 87 units because of power failure, voltage problem, and phase problem.so kindly tell me if the power failure how meter works? And how meter generates the units?
We went to KESC office located at north Karachi, but there response was very awkward and not responding us well.on the above said issue and they were saying once the bill is printed we don't have authority to correct, you can just pay your bill on installments and they insists on us to submit complete bill which was 19, 206/= Sir I am facing this problem 2nd time.I am not much capable to pay the huge amount which is wrongly mentioned on bill 2nd time.please check our meter reading and send us bill according to reading .Because of your staff negligence we having to face trouble your meter reader noted wrong and said using hook which is totally wrong.and send us average bill.
Sir kindly correct my bill and the billing amount.
Please take this matter into account.
Please consider my complain and response me, I will be very thankful to you.
Thanking you,
Syed Jaffar Raza Naqvi.
Cell: [protected]

Name: MR S ALI
Address: L-1133 sector 4.B surjani town, Karachi.
Account no: [protected].
Consumer no: LA567143.
Meter no: S83185-D3

4th reminder of Jun 27, 2014

Behaviour of your customer relations staff is very rude, very slow working habit of their staff & which is very shameful but surprise who will take notice & protect consumer interest and problems. when k-electric sacks employees for poor & neglience performance in which consumer suffering?

How long I will suffering from torture and punishment from K-electric? Why un-necessary delay from your end?

AS/00067/KE/14
Jun 20, 2014

Secretary / CEO
K-electric
Head Office
Karachi

Manager
Garden Centre
K-electric
Karachi

Online Complaint No: ONL/0001448/14 with WMS Karachi registered have no progress yet?

Our consumer No. [protected]

Sub : again sending very excess & faulty meter bill for Jun 2014 Rs. 5, 067 for 464 units as punishment

Dear Sir

What K electric people have problem when our meter is working properly after changing first faulty cum speedy meter on May 1, 2014 which was replaced by same kind of more speedy and faulty meter on May 29, 2014 I must say shameless K-electric management intentionally first installed speedy cum faulty meter, In spite after making complaining to K-electric management, CEO, Governor of Sind, WMS, National Assembly but all authority remain silent observer proof they are speechless and helpless in front of K-electric cruel management.

Last month I am fighting for getting rebate for paying abnormal bill excess by 100 units due to Meter install on May 1, 2014 is totally faulty and speedy meter than again replaced meter but the situation remain worsen, very dis-appointment and regret what K-electric want to proof, they can do any thing un-justice with the consumer and higher authority remain silent observer than proof all belong to SHAMELESS group which can’t realized to resolved the problem but creating more pain and torture.

I do not believed in Jun 14 k electric 464 units consumed is more than double, first you people reply are you Muslim’s than why giving torture in the shape of installed 2nd meter which was worsen result.

Meter No. SAG73392 2nd faulty & speed meter installed dated May 29, 14 and showing unit consumed 226 it means 12 days and rest through by 1st faulty meter installed dated May 1, 14 units 283 during 18 days, can you realized how it possible our consumption become double which is not possible and digest that reason first allow us last month ( May 14 100 units rebate ) and current month ( Jun 14 150 Units ) total 250 units rebate we want and please replace our meter by original one working properly than twice K electric replace meter but all proof they are faulty cum speedy meter.

In last I have complained many times regarding K-electric circulating bill very late what reason or secret behind it? Why not make practice to circulate advance before the due date at least 4 workings days left.

Still I have not received any reply or letter from K-electric, Governor of Sind, WMS against my online complain, Chief Justice how they will resolved my issue.

Beside I am KIDEY transplation done at Kidney Centre Pindi Dec 14, 2004 and present registered with SUIT my no. otx-123, why you people giving extra burden and torture as you have extra courage or power to exercise but do not forget God Silent stick punishment? Why you giving extra pain and tension? This is K-electric company policy?

I am expecting reply from CEO & management of K-electric reply and do not keep me awaiting as their normal practice for giving reply specially too late to consumers and allow me rebate / credit for unit 250 for May & Jun 14 excess bill on account of new faulty cum speedy meter ( the said meter is unique in K-electric which is running when off all lights in our home and showing consumption more than 3 times more as K-electric own people comments on Yesterday May 29, 14)

Thanking You

Yours faithfully

( Ashfaq Sharif )

Copy forward via email & post
1. Governor of Sind for seeking support
2. Wafaqi Mohtasib Karachi & Islamabad
3. Speaker/Secretary National Assembly Islamabad
4. Chief Justice, Islamabad
5. Registrar NEPRA Islamabad
6. US AID Islamabad
7. Secretary / President of FPCCI & KCCI for seeking their support to solve my issue
8. Secretary of Chief Minister of Sind, Karachi
9. Secretary of Power Minister Islamabad
10. Secretary, Sind High Court, Karachi,

Dear Sir,

With due respect I beg to state that I am raising complain on my bill against kunda, which is totally wrong. We never used kunda and the bill raised just due to the negligence of your kunda cell team. Who did not correctly visited the said site and placed kunda used category on our bill, rather than our neighbours. We always paid our bills on time, and can provide each bill copy to the KESC. We went to KESC office located at northkarachi. But there response was very awkward and not responding us well on the above said issue and they were saying once the bill is printed we do not have authority to correct. You can just pay your bill on instalments and they insist on me to submit complete bill which was 74, 901/= I am not that
much capable to pay the huge amount which is wrongly mentioned on bill. Please check our meter readings and you will find it appropriate. Even our meter is running properly.
Please take this matter into account. Please consider my complain and response me as soon as possible.

Cell # - [protected]
ACCOUNT NUMBER
[protected]
CONSUMER NUMBER
AL681322
METER NO
SN40585

NAME/ MR M ISMAIL
ADDRESS/ SECT 11 C/2 R 183 NORTH KARACHI

2nd reminder of May 29, 2014

I still fail to understand what pleasure or satisfaction KARACHI ELECTRIC get when giving intentionally torture in the shape of sending excess / abnormal electricity due to speedy cum faulty meter install?

Karachi Electric honestly tell how U people torture or give punishment to ill - legal users? Or they are supposed to be exempted from any punishment or re - action from Karachi Electric due to influence or some thing else?

Why delaying in replying & solving my issue, this is Karachi Electric policy to give as much as torture to consumers and no higher authority have power to exercise their power and question what is happening to honest consumers and what problem to solve their issue at once and giving rebate for charging extra units in Jun 14 bill without any fail or delay?

AS / 00051 / KE / 14
May 26, 2014

Secretary / CEO
K - electric
Head Office
Karachi

Manager
Garden Centre
K - electric
Karachi

Online Complaint No: ONL / 0001448 / 14 with WMS Karachi
Our consumer No. [protected]

Ref : forwarding past complain registered in excel but regret & dis - appointment

Sub : install faulty cum speedy meter no. SAG 71695 showing consumed units in 181 in 9 days not acceptable & un - believable

Dear Sir

I again approach to WMS, Governor of Sind, Chief Justice, NEPRA and National Assembly to revive my my past complain against KESC – KE as registered with WMS, GS and Nepra but very sad and dis - appointment still no progress or suppose the department not interested to favor the consumer and protecting the Karachi Electric any special reason?

Recent I faced problem that reason forward to all concern authority net result still no fruitful, details as follows:

I want to dis - close come facts which I detect and want to bring the notice of Karachi Electric, Nepra, Governor of Sind, Wafaqi Mohtasib & Chief Justice notice how Karachi Electric much believe in giving torture and additional worries first install speedy cum faulty new meter (on May 1, 14) replace the meter No. ST 02581 - D which giving no problem than why replace meter to punish the honest consumer by sending abnormal bill every month?

Old meter Last meter read 4023 + 171 = 4194 (up to meter reading consider April 30, 14)
New meter read 181 (very surprise meter install on May 1, 14)
In short I am paying 171 units from old meter for 21 days & 181 units from new meter for ONLY 9 days who will believe or accept this is consider correct and accurate meter reading taken by Karachi Electric?

If add old meter & new meter reading thus get consumption of 352 units for the month of May 14, I have objection and do not accept first meter reading from new meter showing 181 units consumed in 9 days and rest of 21 days unit consumed 171 no can believe and understand these are true meter reading that is why I again request to CEO of Karachi Electric, Registrar of Nepra and Secretary of Governor of Sind if you face such type of billing from Karachi Electric than you remain silent

Awaiting to your reply and solve my issue with delay or wasting time, Karachi Electric make sure as I do not accept current month May 14 bill showing 181 units consumed from new meter which is totally wrong meter reading and allow me credit of unit 100 in Jun 14 bill and make sure in future such type of blunder error donot repeat again which irk the consumers.

Thanking You

Yours faithfully

(Ashfaq Sharif)

Copy forward via email & post

1. Governor of Sind for seeking support
2. Wafaqi Mohtasib Karachi & Islamabad
3. Speaker / Secretary National Assembly Islamabad
4. Chief Justice, Islamabad
5. Registrar NEPRA Islamabad
6. US AID Islamabad
7. Secretary / President of FPCCI & KCCI for seeking their support to solve my issue
8. Secretary of Chief Minister of Sind, Karachi
9. Secretary of Power Minister Islamabad
10. Secretary, Sind High Court, Karachi,
11. Consumer Protection Society
12. EU, UN council seeking their influence

Sub: Complain regarding arrears billing.

Dear Sir,

With due respect I beg to state that I am raising complain on my bill. we have paid the bill of april but due to some reason On the running month May KESC charging us arrears billing of 4255.20/= this has become the practice of KESC near Uncle Saria Hospital. On the above said issue and they always saying once the bill is printed we do not have authority to correct. You can just pay your bill on instalments and they insist on us to submit complete bill every time which is now 6, 296/= I am not that much capable to pay the huge amount of Rs.6, 296/= which I had this month. Sir we are facing this problem for the last couple of months we have paid over R.S.11, 000/= bill from the month of NOV 2013 because of meter reader noted wrong reading. Neither Sir my Average bill has been correct nor the billing amount. Please take this matter into account. Please consider my complain and response me as soon as possible.

Muhammad Muhammad Muneer
Cell- [protected]

ACCOUNT NUMBER
[protected]
CONSUMER NUMBER
LA048697
METER NO
SAA6744

NAME Citizen of Karachi
ADDRESS FLAT C-40 Bano plaza garden east nishter road karachi.

To,
The general manager kesc
Gole market nazimabad, 3
Karachi,
Subject : over billing showing the over load, bill although we use the electric very care fully and economisely and our meter is showing the units of this month 340 units and kesc sent the bill of 48000 rupees,
Consumer no, la 209417 meter no, st 023189 bill, s, no, 10/0058
Dear sir,
I want to give your notice, about my bill my complaint no is, (10902) and dated, 03-01-2013
Dear sir, I want to give your acknowledge that we are very care fully utilize the electric and you can sent the team to check our meter and and every thing, I assure you normally we use the 2 to 3 sever 2 to 3 hour in the morning and one tv, for 2 to 3 hour in the morning time, refrigrater is continue automatically plug in switched and when the light have off then we disconnected the appliances, one washing machine we use for 1 to 1.5 hour twice a week,
We have the 6 fans but no use in winter, we have the ac that is use in summer time at the peak time of summer then we use for 1 to 1.5 hour only the night time,
Sir you can check all appliances, these are fix only for when we seated which one room then we use that things, as you know your instruction and advertisement of reduce the consumption we use very stickly and care fully, and we are paying our bill regularly, some month our utilization is 280 units, some time 300 some time 220 some time our usage 150 units sir as you are deploy your meter in our building then what is the reason your inspector made the bill highest unit base bill although we use the very carefully units and save the electric
After this we received the bill 3000 to 4500 monthly why, if we don't guilty by any miss uses then why kesc make this bill 48000 un authorise bill this is made by fraud manners some of your inspector who check our meter and house, after the inspection they demand the some payment from us but we did not given them, then the warn us, and threaten our family we can see you with in a month, they check our ward robe and other room unless we did not given the permission to them and said to them my family member, I am not at home they call me in house and then you can check the appliances all things,

Please sir take the action immediately
And give us the opportunity, of thanks
From,
Sardaro begum
1 - j 50/9 moaziz appartment nazimabad
Muslim league quarter
Karachi,
Contact, [protected]

Several time I personally visit at KESC Billing Office and I want to resolve this issue on first stage when first time I have received wrong bill but KESC Staff did not cooperate with me and nor my application received. Many time I have mailed their concern person's e-mail ID but result is zero . all given ID was fake. I am putting my case in your court and hope you will give my justice and pass to order KESC to reduce my extra charges. This mail I am am sending you my relative id. Please reply me . you are a last wish of me.

I will start the name of Allah which is very generous and very kind. Sir, I have received First bill for the month of September, 2012(4, 103) with unbelievable 400 Units.It happened mistake by Reader He was reading wrong. Actual meter reading is 10488 till 30-09-2012. Last month I have personally visit at your center and met with Mr. Jahanzeb sahib and he assured me that we will level the reading gradually and they have converted the total amount in 6 installment.

Once again the same mistake is repeated again and 400 units has charged in October, 2012 and bill amount is 4, 843.00. whenever my meter is stand on 10552.

Respected sir, please consider on my request. I am single widow woman, 76 years old, some kind peoples help me and I am living in one single room and my electric consume is very low. Please give the instruction to concern person for survey and check again my meter and also give the order to refresh bill according to meter. In this regards I always wish for your long life and prosperity will remain.

Waiting for your quick and hopeful response

Regards

Mrs. Shamsi Khan(Late)
Account No. [protected]
Consumer No. LA143036
H.No. 19, Custodian Qrt. Subzi Mandi
Karachi.