Clearly review: No return label provided, no return despite policy, no refund

I am utterly disappointed with Clearly. Their return policy is a joke. They flaunt it like it's some big deal, but when push comes to shove, their systems can't even generate their own return labels.

My experience with Clearly started off well, with a smooth purchase and delivery of a pair of glasses. However, upon receiving the glasses, it became apparent that they were not up to the standard I expected - the prescription was off. Naturally, I decided to return these glasses in accordance with Clearly's return policy.

This is where the headache began. Despite contacting them early and following their instructions, I was met with a brick wall. Clearly's systems are apparently unable to generate a return label, leaving me with a product I have no use for. I thought this would be a simple issue to fix, but I couldn't have been more wrong.

I reached out to Clearly's customer service multiple times, each time hoping for a resolution. However, all I received were empty promises and excuses. It's frustrating to deal with a company that boasts about its return policy but fails to uphold it when it is actually used.

This has been going on for roughly 2 months now, and despite lots of attempts to resolve the issue through calls and emails, there is no end in sight.

The lack of accountability and urgency on Clearly's part is unacceptable, especially when it comes to fixing their own mistakes. It's appalling that they cannot provide a basic service like generating a return label in a timely manner.

At this point, I've lost all faith in Clearly and their ability to provide good service. I'm stuck with a pair of glasses I cannot use and out of pocket with no refund in sight. I urge anyone else to think twice before dealing with Clearly, as their incompetence and lack of customer care makes it simply not worth the hassle.

Save yourself the headache and go elsewhere.