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Glasses USA
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www.glassesusa.com

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1.2 4 Reviews 150 Complaints
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Glasses USA Reviews 154

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L
9:34 am EST
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Glasses USA Scam Lina

This company is a scam They took my money, $421.40; they stated that the glasses were delivered but I never received them, they only want to issue a $74.00 refund; and to top it off, you can only speak to them via a chat platform, and all they are saying is that they are sorry they are working on it. I placed a complaint with the Better Business Bureau.

Recommendation: This company is a scam I can even place a review on Google. only here.

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7:30 pm EST
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Glasses USA "Selling," Charging and Stonewalling

I recently made the mistake of ordering frames and high-end lenses from this sham company. After immediately charging my credit card, Glasses USA (an Israeli company that apparently has received investor funding according to Wikipedia) i) failed to inform me promptly that they don't have the frames; ii) ignored my email messages; iii) failed to maintain a functioning "customer service" line (the phone menu doesn't respond to prompts); and iv) refused to refund my credit card. Thus, I filed a credit card chargeback. Thereafter, I procured the identical designer frames with better lenses from a UK company for half the price. "Glasses USA" (גנבים ישראלים) needs to be stopped.

Recommendation: Order elsewhere.

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11:28 am EST
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Glasses USA Scam alert

Spent $350 on a glass and waited for over 2 weeks for the shipping. They sent me the wrong size and my glass doesnt' fit me at all. I tried to contact customer care and there is no real person to talk to. So, I sent email and there is no response from them at all. I finally was able to chat with the so called live agent (but it seems a bot) and it says I will receiving an email from them with a shipping label for a return and a store credit. But I never received anything. This company is a SCAM! BEWARE! Don't Buy Anything From Them!

To prove my claim, I'm attaching these 2 screen shot of email and chat.

Recommendation: BEWARE!!!!

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Glasses USA No customer Service

i was drawn to use this company by the sale they had going. I ordered my daughter's glasses and paid for the fastest shipping available. First, I got an email to update something on the prescription which I understood. There were no directions on how to get them the update. At this point I attempted to contact the company for some direction. The chat is all automated and the phone sends you in a loop with no option to ever speak to anyone. I responded to the email with the information and it updated. then I get a shipping notice that I did not see for 3 days so I check the tracking just knowing that I would see they were delivered or at least a date to expect them. Instead I get something showing DHL had received the information but nothing else. At this point I try calling them back. This was going on 2 weeks and my daughter had lost her glasses and seriously needs them. Once again absolutely no option to speak with anyone. In an effort to save a few dollars and have the convenience of home delivery I have made my child go without glasses. Never again.

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Glasses USA Complaints 150

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J
1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Defective lens, I returned glasses.

I returned the glasses because one lens was no correct. This was at least 6 weeks ago and I haven't heard from you regarding this issue.

My name is Joseph Richey and my email is [protected]@aol.com. Your system keeps asking for my order number but I don't have it.

I would like to cancel my order and get a refund for my purchase. Can someone please help me?

Desired outcome: Refund

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10:46 pm EDT

Glasses USA Glasses I have ordered

I don’t know what you all are doing but I would like to get information on where my glasses are. Order # [protected] appears to be stuck in Mableton Ga. for 5 days, where are they? I ordered them on 8-30 of this year, and I received a message they arrived in Ga on 9-13 of this year, and as I said “WHERE ARE THEY”? You are a pathetic company, if I had known your company only had a 1 and 1/4 rating I would’ve never have ordered them. Good luck on your company’s demise cause that’s where your going!

Desired outcome: My glasses or refund!

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R. Collins
Sep 18, 2024 7:25 am EDT
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It’s frustrating when your glasses seem to be stuck in limbo for that long, especially when you’ve already waited weeks. It’s understandable why you’d be upset with Glasses USA’s lack of communication regarding your order's whereabouts. Hopefully, they get their act together and provide you with an update soon. It sounds like they need to step up their game if they want to avoid more dissatisfied customers!

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9:47 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Glasses USA Glasses

I ordered my daughters glasses on 8/14/24. I have not received them but have received emails stating they were on there way and would arrive weeks ago. I can not reach a human to find out what the delay is and now my daughter has had no glasses for school. I am VERY disappointed with this company and their customer service. The order # is104810079. I would like a human to contact me to clear up this situation.

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Ackerns
Sep 10, 2024 3:54 am EDT

Glasses USA really seems to have dropped the ball here — no glasses for your daughter, endless emails promising their arrival, and no way to speak to an actual person? That’s a frustrating combination, especially when school’s already started. Hopefully, they sort out this mess soon and finally get those glasses delivered.

Is Glasses USA Legit?

Glasses USA earns a trustworthiness rating of 34%

Be careful. Check reviews and watch out for issues before dealing with Glasses USA.

Our conclusion: ComplaintsBoard has concerns about Glasses USA's legitimacy, so we recommend caution. Be sure to check complaints and reviews to understand Glasses USA's practices before engaging with them. If you've had a negative experience, please let ComplaintsBoard know by filing a complaint.
  • We found clear and detailed contact information for Glasses USA. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Glassesusa.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Glassesusa.com you are considering visiting, which is associated with Glasses USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for Glasses USA have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Glasses USA website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
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5:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Glasses USA Eye glass order

I placed an order for a pair of glasses on July 20th and still have not received them. I am not able to get ahold of an actual person as everything with this company is AI. I paid extra for faster shipping. My order # is [protected]. I either want the glasses I ordered or a refund as you have already taken the money from my account. I feel I am being scammed.

Tina Bates
[protected]@msn.com

Desired outcome: Would really like an answer as to where my glasses are and when I will be receiving them or a refund.

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1:51 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed a glasses order on June 21, 2024. My card was charged, order was updated as delivered on July 2nd. I never received my order. I called their [protected] number to speak to a live agent - to no avail, there isn't even an option to speak to anyone-they keep directing me to their website or SMS text option features. I tried the chat option on their...

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8:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On 6/08/2024 around 1:30pm on Saturday afternoon I ordered Amelia N. Nettle pair of glasses. The total being $157.43. I screen shot the receipt order and I never received a confirmation email saying the order was processed. Order number is [protected]. However, the money was taken out of my account on 6/10/2024 of $157.43. I can not track the order because...

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4:46 pm EDT

Glasses USA Glasses

I ordered a pair of glasses. After receiving then I returned them because they were waaay too small.

I did the chat crap and got NO help.

I sent them back 4 weeks ago and put a note in the return explaining I need the same style/prescription in a LARGE size.

4 weeks now and had no email or phone call or update as to what is going on. I either want my money back or the glasses fixed and shipped.

I can never get a live person! I am pissed off and going to report this to the BBB!

Desired outcome: Replaced glasses or refund!

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6:04 pm EDT

Glasses USA Glasses

Ordered glasses approximately three weeks ago. Paid for expedited shipping 3 to 5 days. Serviced status post production. Glasses landed in Georgia. One full week ago and label was applied. No movement since that time. Have not been shipped in the week. They have been sitting there to Massachusetts, where I live. Extremely angry about this and frustrated. Not able to speak to a human being regarding situation at all.

Claimed loss: Prescription glasses

Desired outcome: Want delivered immediately or to cancel order completely.

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Update by Lizfraz88
Mar 13, 2024 6:06 pm EDT

phone number [protected] !

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10:50 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My daughter traumatized by her dad US Army Vet killed in 2022, she struggled enough from his death as she stopped communicating almost completely after hearing of his passing. Now at 5 making progress but Kindergarten is difficult due to the communication difficulties. She accidentally broke her glasses. She struggles with low self esteem and depression due...

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6:27 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Glasses USA Customer Service is only bots, and unable to find a live person,

No one has returned my online requests regarding a missing pair of glasses.

Order #[protected] was two pair of glasses, and according to DHL tracking it appears both glasses were packaged in one container. On Saturday 2/24 I received the package with one pair. Ottoto Polk Black is missing, and contacted your company via online chat that day, and was advised a ticket would be created and someone would email me. No email has been received, Either refund one half of the $307.00 payment I made February 5th or replace the missing glasses.

Please advise,

Claimed loss: $155.00

Desired outcome: Reship the missing glasses

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1:15 pm EST
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Glasses USA Can’t get a hold of an agent

My order was supposed to take three days max for production and I ordered them the twelfth and they still say they are in production. I even paid to have them shipped quicker because I was needed them asap. I can’t get anyone on the phone to request my money back for the quicker shipping or to address the issue of how long it’s taking them to finish my glasses.

Again this was ordered on the twelfth! I can’t tell you how disappointed and frustrated I am by this process and not being able to talk to anyone about it

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7:06 pm EST

Glasses USA Order refund

This people are scamming.. Took my money fast, but needing help took days and wasted my time... Disrespectful and very poor customer support led to my cancelled orders... Now getting some [censored] about delaying my refund... Remind you they took my money in 1 second, gave me nothing but headache, yet they want my business? I don't think so. I want my refund without delay... Awaiting refund of $737.00

Desired outcome: Respect and common curiosity...refund my money

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10:48 am EST
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Glasses USA Incorrect prescription

I have received glasses two weeks ago ( Dec 23, 2023) from Glasses USA and they are so blurry that I cannot see with them. Order # [protected]. I provided them with a current Prescription but I cannot see with them without squinting. I have tried to communicate with their Customer Service but I am only going in circles. Thus, I am as a loss. Can you help?

Lens package

1.6 Index Lite & Thin Lenses - V-Pro Digital Free Form, Scratch Resistant Coating, UV Protective Coating, Premium Anti-Reflective Coating

Upgrades

Blue Light

Lens type

Distance & Reading

Claimed loss: $189.60

Desired outcome: Refund

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9:28 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Glasses USA Glasses Order

Representees and supervisors do not care about the customer. They would rather cancel the order than try to help even after stringing me along for weeks. They have been in limbo. After two weeks I called and spoke to Bruno who would never answer a direct question and hung up on me twice. Ashley the supervisor lied about what we discussed. Beyond disappointed. It appears from other reviews that this may be standard business practice.

Desired outcome: Is there one?

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4:32 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Glasses USA Prescription sent via fax. Ordered multiple times. No answer or human assistance.

Being forced to fax my eyeglass prescription because upn initiation of order prescription parameters were so narrow that they did not list my cylinder and axis requirements. Although my script being single vision. So, on11 21 FAXED PRESCRIPTION TO GLASSES usa.As they stated via email that they did not receive it. i\And was unable to enter into computer because the parameters given were not robust.Great balls of fire, it took me an hour and multiple calls to speak to a live person after being routed to several automated ques. What a frustrating afternoon.

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6:10 pm EST
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Glasses USA Glasses returned for exchange as required but not received.

I returned my glasses for replacements on September 11, 2023 and I haven't heard anything nor have I received my replacement glasses. I requested the lens be superthin, scratch resistant coating, UV protective coating(UV400), Premium Anti-reflective Coating, and a Free Prescription card due, but that was not done. I have attempted several times to find out what the delay is only to receive a recorded response. Please let me know what the status is and when I will receive my replacement glasses.

Order Number #[protected]

The USPS Tracking Number is: [protected] 59

Sent by USPS Ground Advantage Lightweight Return (9/11/2023)

You may contact me at:

Janet Leigh

8300 Sni A Bar Road

Kansas City, MO 64129

[protected] (Leave a message)

email: [protected]@yahoo.com

Sincerely,

Janet Leigh

Desired outcome: I really need the requested glasses.

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12:54 pm EST
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Glasses USA Order # [protected] 2 pairs of glasses

2 pairs of glasses were received with the incorrect prescription in the left lenses. It appears a non- prescription lens was inserted in the left lenses of both glasses.

Theses lenses distort my vision.

I am requesting a refund.

I no longer want to conduct business with a company that blatantly ignores the prescription I sent to them, by using fake non- prescription lenses.

I have attempted to contact them by phone several times. They informed me they would send an SMS to my phone to have someone contact me; none have been received.

Today, I received an email advising to use their website to refund the glasses. There is no refund option available. I feel as if I’m getting the runaround from this company.

Claimed loss: The loss is $266.40. I still have the glasses and am happily to return them, as they are useless to me.

Desired outcome: I am requesting a refund from the company. I believe an exchange would result in receiving the non- prescription lenses that I have now.

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4:24 pm EDT
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Glasses USA Ordered glasses after using their website "Try on " to match size and to see the glasses on my face.

Order number #[protected]

mark llerena

glasses were james silver

paid a total of $86.09 which included tax of 7.29

tried calling eighteen times and they never answer the phone...Just keep sending you you to other websites.

When i went to the suggested location to return the glasses at fedex, i was told by fedex they would charge me an additional $15.99 to ship them back to glassesusa.Com

they sent me glasses that were not the same frame that i had tried on and agreed to purchase. The glasses were fitted to someone else like a child possibly.

I expect my total cost of $86.09 plus the return shipping by fedex of $15.99 to be returned.

This total is ...$102.08

Claimed loss: $102.08

Desired outcome: money returned in full

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10:40 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Glasses USA Buying eye glasses

They never respomd to any emails or Facebook messages I accidently ordered only for distance been trying to get it changed to bifocals when I can get someone through chat they say they can fix the order bit they don't now my order is on hold been trying to get my.momey.nack plus what insurance paid the glasses if they do send them to me I'll have to return because I need bifocals

Desired outcome: Refund

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11:07 am EDT

Glasses USA Insurance Accepted on GlassesUSA Web wasn't valid

On website Glasses USA, it stated that VSP insurance would accept my purchase for reimbursement. Glasses USA even provided the form. I submitted my request to VSP, but was denied.

Reason for denial was stated, “Your plan does not allow reimbursement for service(s) from a provider who in not a Preferred network Provider."

Therefore making your claim is FALSE and misrepresented.

Because the site stated VSP would reimburse me for my purchase, is my sole reason for purchasing my glasses from Glasses USA.

Dorothy Bartling Order #[protected]

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About Glasses USA

Screenshot Glasses USA
GlassesUSA.com is an online retailer specializing in prescription eyewear. They offer a wide range of eyeglasses, sunglasses, and contact lenses catering to various preferences and needs. Their inventory includes frames from both in-house designs and well-known brands, providing customers with a diverse selection of styles, colors, and materials.

The company emphasizes convenience by enabling customers to try on glasses virtually using their website's tool, which allows for a preview of how different frames will look on the customer's face. Additionally, GlassesUSA.com provides a service where customers can upload their prescription details, ensuring that the lenses are tailored to their specific vision requirements.

GlassesUSA.com also offers a variety of lens options, including single-vision, bifocal, and progressive lenses, as well as different coatings such as anti-scratch and UV protection. They aim to make the purchasing process straightforward by providing clear instructions on how to select and order the right eyewear.

For those who require assistance, customer service is available to help with inquiries related to products, prescriptions, and order status. The company has policies in place for returns and exchanges, aiming to address customer satisfaction concerns.

In summary, GlassesUSA.com is an online provider of prescription glasses, sunglasses, and contacts, offering a range of products with various customization options to suit individual vision needs. They facilitate the selection and purchasing process through virtual try-on tools and customer support services.

Overview of Glasses USA complaint handling

Glasses USA reviews first appeared on Complaints Board on Apr 14, 2009. The latest review Defective lens, I returned glasses. was posted on Sep 25, 2024. The latest complaint Insurance Claim was resolved on May 08, 2023. Glasses USA has an average consumer rating of 1 stars from 154 reviews. Glasses USA has resolved 7 complaints.
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  1. Glasses USA Contacts

  2. Glasses USA phone numbers
    +1 (800) 917-7083
    +1 (800) 917-7083
    Click up if you have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number 4 4 users reported that they have successfully reached Glasses USA by calling +1 (800) 917-7083 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number 10 10 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 917-7083 phone number
    +1 (800) 525-4170
    +1 (800) 525-4170
    Click up if you have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number 5 5 users reported that they have successfully reached Glasses USA by calling +1 (800) 525-4170 phone number Click down if you have unsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number 16 16 users reported that they have UNsuccessfully reached Glasses USA by calling +1 (800) 525-4170 phone number
  3. Glasses USA emails
  4. Glasses USA address
    954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States
  5. Glasses USA social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 25, 2024

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