ClearWire review: Cheating customers! 63

Same thing is happening to me! They told me to list my contract on craigslist because it was 190 to cancel! WHAT THE HECK. The guy I signed up with said that if I ever don't get service or they are not in the area i live that I can cancel without a penalty. Now they say that he was mis informed. Apparently all their employees tell you that when you sign up only to screw you over later. I'm livid!

FILED WITH THE BETTER BUSINESS BUREAU ON AUGUST 10, 2009 AT 9:26 AM

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # [protected].
A confirmation will be emailed to : Herbeash.com
Please print a copy of this for your records.

Filed on : August 10 2009

Filed by :
Herb Eash

Filed against :
Clearwire Corporate
5808 Lake Washington Blvd NE Ste 300
Kirkland WA 98033

Complaint Description:
Sales representative said that I'd have a fast and reliable service using their internet service. All I got was choppy and long wait times. I told them that I was a Webmaster and needed the fast service to view videos, music, and other stuff that I would need a fast connection. I went through their service dept., technical dept., and even had a tech come out and try to fix my service. The tech was baffled of why I was getting only upto 3 bars on my modem. They could not fix the problem and since I was on a contract I could not break it. Two weeks ago I called in and asked the service person what type of service would give me better speeds so that my videos would not be choppy and give me no wait times. They put me on the unlimited service for $11.13 more. After performing all the shut downs and restarts of my computers and modem so that the service could take affect I still had slow and choppy service. I called and spoke to clearwire Technical Support and they did a speed test with me 513kbps upload and 4.38mbps download. the tech could not fix these slow speeds. I think I've done enough and wasted more time then I should have with Clearwire!

Your Desired Resolution:
Reimbursement of the following payments made to clearwire. 08/07/09 $11.13 07/31/09 $35.37 and No Contract Cancelation Fee

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

Clearwire never gets more then one bar of service after I UPGRADED to a higher speed. I can't do anything with this internet anymore but browse the web slowly. I call the techs and they tell me my connection is great and then tell me to take it to a clearwire store and to buy a NEW ONE to replace it! If my connection is sooooooo great then why do I need to go to the store to get a new one! They are liars and you do not get the promised speed.

heres a new one. I have been with clearwire for over two years now. After my contract was up I opted to discontinue service. I spoke to a cancellation rep and she said she would upgrade my service for the same price and could try it for 10 days before I decide to cancel. Immediately the speed doubled. I kept the service. In august they came out with "clear" and sent me a new box that was supposed to give 3x service. It was great until around the 1st of september. Then it began to be slower than ever. I thought the problem was in my computer. I had a IT check out my system and found it was not the computer. I called clearwire support and spent 4 hours on the phone. They determined that the fault lay in the tower and put in a service bulletin to repair the system. I called back after 10 days because nothing changed. I was told that no one had been out to the tower as of yet. After a month and a half the problem is still not fixed and Sunday they told me all of the towers in the Northwest are defective. Still no set time repairs. They want me to call them every 3 days to give them a update. I figured that the BBB might be able to give them a better update call so I lodged a complaint with them.

CLEARWIRE SUCKS WOULD OF ADVICE IF U CANCEL CLEARWIRE CANCEL YOUR CC CARD THEY ARE CHARGING FIRST THEN CANCEL CLEARWIRE LEAST THE POS CANT CHARGE U FOR ### INTERNET

I had a similar more entertaining situtation with the corrupt Vegas version of illgeal Clear reps. I picked up Clear in April 2010 upon moving off base and Century Link not being available, mind you DSL was AWESOME. Had to settle with Clear and holy mother [censor]er do I wish to hell that martial law was delcared in Vegas because I'd rig that [censor]ing eyesore Clear HQ for a "legit" demolishion - PROBLEM SOLVED! But anyway they make you sign some mickey mouse [censor]in' paper and THEY KEEP IT! And it turned out my service sucked [censor] not long after buying it so I tried to move the piece of [censor] box and still, [censor]. So I call tech support and realise that these [censor]in' clowns get paid to sit on Facebook all god damn day and tell you to "move the box" And I ask, "is that all you can give for support?!" [censor] says: "yes, move the box" So I ask him: "You get paid to give me caveman 'tech support' are you [censor]ing serious?! Well you know what I think I'm going to cancel this [censor] because obviously you guys suck." And he goes on to say there's a [censor]in' jew fee of $180 or more so I just kept calling them each month and hanging up on them when they'ed tell me to move the box. So last month I almost smash the [censor]ing box and just decide to take it to the Clear store since where I'm from [censor] gets done FACE TO FACE. Guy looks up my "coverage area" and determines after I point out to him my EXACT location he [censor]in' tells me I'm in a DEADZONE for coverage. So I ask for the [censor] of it: "What in the Air Force blue hell is a [censor]in' deadzone?" So he explains that no matter what I'll get [censor] for connection. He looks up my score as they call it for service; and it claims I had 18.7 which he said was "really good" then says it has alot of usage. So I tell him if he believes that [censor]in' load of [censor], he should hook my modem up and see if it really gets that "good connection status" so he does and the modem goes to 3 bars, he gets an erection over it "wow, 3 bars nice" goes to get on the internet...(HYPE BUILDS)... AND? [censor]! No connection! So he trouble shoots it and still jack [censor]. He realises my modem was outdated a year ago... WTF?! I bout the [censor]ing thing less than a year ago so how can that [censor] stick?! Then he says it's a faulty modem and I was ripped off in multiple cases and deserved my $610 back for the [censor]. He even thought to give me the new one to try but he said it wouldn't matter I have [censor] for connection. So this guy is out [censor]ing standing and calls the tech support himself! Before even talking to this [censor] Darryl, who mind you I am very hard at work getting fired :D immediately calls me a liar and asks him like a [censor]in' fruity little confused school boy to "keep it a secret" and of course the guy realises I'm military and don't [censor] around (open carry law is awesome so my 1911 "Stone Cold Punisher" is at my side always) he tells me the homo called me a liar and is being rude and completely unprofessional! So i get this [censor]in' fruity clown on the phone and as they always do he acts like he's doing his job. Starts going on that it was only documented that I called them once to complain and nothing after that. So I tell him "yeah I did because every other time I called they would say the same [censor] so I hung up." He gets all butt hurt and starts acting like it's a game. Tells me I have great service and my score is good plus it's used alot and I tell him to look up my EXACT location for further documentation and he goes based on the ROUGH locatality! Then when I tell him I want a refund in full since I have proof that the modem was outdated, faulty and my area was [censor] he says: "No, it shows you used it and it works and you will not get a refund at all the rep is lying to you and we show that everything is good." So now I [censor]ing snap basically because everyone lies to them as they see it and this guy's on the Bieber network trying to pinch one out for all we know because YOU CAN'T SEE WHAT THEY ARE DOING ON THE PHONE! And I call him out for telling the rep I'm a liar. He tries to deny it of course, typical little [censor] and goes on saying that the rep made it up like a little kid he was acting like. So I start flipping [censor]: "You ever [censor]ing think to call me a liar you better be ready to fight mother [censor]er because intergrity is a core value I govern and represent, so you ever call me a [censor]ing liar again and I will make sure your punk [censor] is not only fired, but is shipped to another country where there are no rules and justice will find you. I want my [censor]ing money back due to you being a punk [censor] little [censor], the service sucks and your company [censor]ed up and sucks [censor]." He starts getting all sensitive and cries about me swearing at him and yelling and that it says in the contract I can't be refunded and my service was good blah blah blah so I tell him "What [censor]in' contract you god damn fruit [censor]er?! When I got this piece of [censor] it came by itself no paperwork, and the rep just said there's no [censor]ing part in the contract talking about a [censor] modem that's outdated and being in a bad coverage area because you [censor][censor]s are supposed to find my EXACT location to ENSURE I have service when I obvioulsy don't. And he also stated that because it's the company's fault, I get a no hassle free full refund because the company has [censor] and need's to own up to it." He says no and just won't shut the [censor] up about mickey mouse [censor] so I tell him to basically shut the [censor] up and transfer me to someone who doesn't have their head up their [censor], who speaks ENGLISH and who is in charge. [censor]er says no, you believe this [censor]?! So I call him a terrorist for treating the troops like [censor] and tell him I hope anarchy finds him in a very bad way. The rep gets back on with him and long story short the [censor] won't budge. So I take the phone and tell him to suck some Bieber dick and hang up. Call the next day demanding to talk to a supervisor after 20 minutes some foriegn [censor]er picks up and she's of no help. I hang up, call account services and demand a full refund the lady is ENGLISH and is NICE says they won't allow a full refund but will waive the restocking fee and refund my last payment claimed by her superiors that it was "very generous" she agrees I deserved my $610 back and I thank her and talk to her superiors to get a valid point across. I tell the [censor] that picks up that I have my own very generous offer; Better Business Bureau and News Channel 13. She isn't phased one bit but automatically refunded my last payment back and simply hangs up. BBB is now involved, HAHA! Clear is under so much [censor] the past few years and STILL plays hardball so I think the good old military JAG is going to catch wind of this [censor] and I'm sure they'll be more than happy to find the LEGAL rights I am accounted to and will make sure I get my FULL REFUND. I also will fight for Clear to be banned from all military persons due to my situation and 99% of the U.S. that uses it! I will make sure that furity Darryl is unemployed and loses his money to me :D and that Clear is ripped apart for false advertising, faulty equipment, poor service reps, corrupt and shady contracts, ILLEGAL hidden fees and the best part: MY MONEY BACK! A bonus would be for Clear to be like the rest of our country, UNEMPLOYED and OUT OF BUSINESS! Someone please tell me all the lawsuits worked out because I am GAME! Attatched is a very nice creation of mine to annotate my feelings of Clear and what uses I get out of it :D This picture will also be included on a nice "[censor] YOU" letter I will send to them in regards to what my money REALLY went to!

We signed up for Clear Wire in 2007. We did not get the speed we were promised. I started calling and would complain, but never got it resolved. Two months later they started charging us for two modems. I then called them and asked what was going in. It took over a year to get Clear Wire to stop double charging us and never reversed the fees like they promised. As soon as our two year contract was up we called and canceled our service and sent back the modem. As of June 2011 Clear Wire has charged us every month for service they have not rendered. I had e-mailed Clear Wire and called every month to get them to stop charging us with no luck. I have spent every day for the last two weeks trying to get our money back. They have promised me over and over again that they would be putting the money in our account in 48 hours. As of today June 15 I have been on hold for 3 hours and have not got a response on these issues. I will be calling a Attorny first thin in the morning. My advise would be to NEVER under any circumstances use Clear Wires product and services.

I agree w/all of these complaints. I have had numerous issues over the past 60 days. Today, I asked to 'chat' w/a supervisor three times today & it did not happen. I am so sick of trying to deal w/customer service in whatever country-definitely not the US. I am cancelling my contract immediately. Idiots.

I have had this service for about a week. I read all the complaints about it here first. The Clearwire sales person told me I would have 30 days to cancel, and after reading the agreement it seemed to be the case. The Motorola modem was easy to install, the signal has always been strong, and I am happy with the service. The email account is really a version of G-mail. The best part so far is it is half the price of Comcast, and equally as fast. Put it on your credit card, try it and see if it works for you. Of course not all areas can have the same great reception as this is a wireless service.

I have been using Clearwire for a few months. I have none of the problems listed here. I watch video, and the stock market everyday. It is at least as good as Comcast was, and only half the price. Give it a try.

Clear store sold me a service when my address is not served by them. The store people told me to go ahead and buy an antenna. Bought the first one ($15) and it didn’t work then a bought another one ($37), still no service till after midnight. Called customer service several time to ask for help and did everything they suggested to no avail, still paying on my account and up to date. Finally I sent an email instead of calling, to technical service, and here is the body of the response I received:

“Hello Enas,
Thank You for contacting Clear Support. From checking our coverage areas against the address on your account, it appears that you have been sold service in an area where our towers do not cover. We have towers to the WNW and ENE of your location, but they do not reach your address per our coverage map. Your address is about one block outside of coverage. After checking your modem history, I see that you were receiving very low signal strength. It would be my recommendation to call our Account Services Department @ [protected] from Sunday – Monday from 4:00 AM to 9:00 PM PST and cancel the services. I do not believe that you will receive adequate signal from your current location”

Called the CS again, to cancel my service and return the modem, at first I was told since I already paid for September I was only going to get half of my money refunded, which didn’t make any sense. I told them they need to take the modem ($99) back and to not my so surprise they said they can’t because I am past my 15 days trial, but they will now refund the whole amount for the month I just paid. I told the CS Jen that I was acting in good faith and was constantly calling trying to work the issue and it was their store who assured me I was covered, she had the audacity to say “but you are getting service and we can see it” [please see the Tech Support message again], I said indeed after midnight, what’s the point of having internet service that is barely there till after midnight, check with your tech people, same answer “but you are getting service, you are within the covered area” was she not listening? I asked her to escalate, and she indicated she already did and there is nothing they can do.

I am being penalized for acting in good faith basic contracting 101, even if it’s not in writing it’s implied by them selling me and me buying a “service” that doesn’t exist. Stay away from this company, or make sure you’re at least getting a strong enough signal. By the way, they are not BBB accredited so it doesn’t do you much good to go to BBB, Clear just doesn’t care. Talk about a scam

i have been a customer with clear-wire over a year now, and it has actually been working wonderful for me, that i ended up buying a second one for my family. Me and my family both have a large family. Me and my husband use ours for our work and our TV as well as my kids school work and so does my family. The sales representative, named Bobby H. i believe, which i actually purchased it from was very convincing and professional. He is actually the main reason why i purchased this service. I used to be with Verizon and Mr. Bobby showed me all the benefits i would actually be recieveing from clear-wire.I think he is the best sales rep i have ever seen. He has been very wonderful and he should get a raise or a promotion better yet. now people i see that have nothing better to do than to sit and false complain about things, well people should actually look into things there self first instead of depending on the rep. to tell you whats right. i mean why would you just spend money on something youre not sure about something youre self. there job is to sell you the product and thats what theyll do, thats how the world works, now people should do there research before they come out to the stores to purchase something. overall my service and time with clear-wire has been outstanding. and once againthank you Mr. Bobby for informing me of the product.

i searched online for internet services.i found company called clear.i called and i did subsvribe with them.i did make a deal with them to port my home phone service from verizon to clear.they charged me in advance for it.they never ported my home phone service, wich i paid for!i called to cancell, they dont know what they"re doing .kept placing me on hold.every time i get transfered to another, i have to start all over with what"s going on, very poor customer service.never go with this company.i learned big lesson, pay a bit more get honest, good service.they kept charging me a monthly service, that's after i shiped back the modem for them, & my service is deactive.it's so funny they need to collect easy money.

I have been with clearwire for a little over a year, i have tried more than i care to admit, to get out of the contract. Clearwire is pitiful, the service they provide is about as useful as dial up, but you get charged 3 times the amount. At first i had good signal, then i don't know what happened, they will charge me for breaking contract even though they have not lived up to their end of the contract. Not matter to them, they have gotten very ugly with me, they say the issue is resolved, when in fact they have lied, the say a tech will come to my house, this never happened, i think the tech just drives by with a modem and if he see good signal, he turns in a resolved issue ticket... it is never resolved.

Clearwire is illegally using our trademark. We have no affiliation with this Company. They are trying to pass off a dialup speed internet service for broadband. We have tested the service. It is very unreliable.

They will tell and promise you anything to get your money. Not only was their internet connection ridiculously slow their 'customer service' was even worse. I spent hours wasting my time on the phone with their so called specialists who were trying to tell me the problem was with my macbook computer. I cancelled within their so called 'trial' period and returned the equipment that I bought. I was suppose to get a full refund. It never happened. Even after months of harassing them. They finally 'lost' any record of the equipment being returned. They operate on a pyramid scheme taking your money to keep them in business to take the next person's money. I have no idea how they are able to keep doing this although from what I've read they are going out of business soon.

I canceled my clearwire back in Jan. When I just got off the phone with them (8-10-11)they have a record of it. But since Jan, they have been charging my friends credit card for my services at a higher rate than what my service was when I had it. His credit card was used to start the account, but at no time had it been billed until I canceled my service. I guess if they can't get it one way they will get it another. So after 3 hours on the phone with people who are very hard to understand... There is still no resolution and I have to call back again tomorrow to see what the supervisor said. How shady!

This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). At the start, I was quoted a price of $40.00 a month (without a pre-scheduled increase) for 4G Wireless Internet Service.

The original Clearwire equipment that I purchased didn't work properly, so Clearwire sent me several different versions of the equipment - but none worked. Their 4G equipment could not get and hold a signal - continuous disconnects. I worked with Techs for hours. So after many calls, they finally sent me a (much slower) 3G/4G piece of equipment - And, I was told that my monthly service charge would go down to $25.00 per month since the 3G service would be much slower (and for all the trouble that I'd been through).

A few days later, I find that my monthly service charge had more than doubled to $55.00 per month. So I called CS and complained - and Clear.com (specifically a helpless supervisor named Sharon) begrudgingly lowered it to $40.00 temporarily, but said that it would rise again to $55.00 monthly in six months. And, if I didn't like it... too bad. I was welcome to take my business elsewhere. (!)

I am still in shock. I did NOT agree to this contract! Clear.com did not provide the 4G Service OR the Price that they promised. ALL LIES! Before switching to Clear.com, I was paying much less per month with TimeWarner, and now I regret that I ever left. The deal I had with TimeWarner is no longer available.

I feel that I have personally been victimized by a Bait-and-Switch SCAM by Clear.com. I also firmly believe that Clearwire has violated my rights as a consumer with Deceptive Trade Practices. And obviously, I am not alone in my complaints. DID YOU KNOW... about the national CLASS ACTION LAW SUIT was filed against Clearwire? I didn't.

I guess I found out the hard way. Don't let it happen to you.

If you are considering Clear.com / Clearwire - Don't!

PUBLIC SERVICE NOTICE: BEWARE of CLEAR.com!

Approximately three years ago I signed up for Clearwire. I received a modem for accessing the internet. A year later I recieved another modem. I was not informed about what to do w/the old modem so I just set it aside.

About 21 months later I decided to move and thinking the old modem was obsolete I threw it away. Upon cancelling my service w/Clearwire I returned the newer modem. When I received my bank statement I saw that I was billed $74.32 for the old modem.

First of all why wasn't I asked to return the old modem if it was of any value. Secondly, how is it that an old and obsolete modem is worth $74.32. Where do they even get that figure?

I think Clearwire is scamming it's customers. And, bye-the-way there are many areas where they don't even access the internet. I think it's an outmoded and obsolete technology. You shouldn't waste your time with Clearwire.

On Feb 3 an automatic withedrawal came out of our account for Clear-wire Services. By thee 12the of theis monthe we were getting daily messages popping up on our computer screens stating we hadn't paid our account. Three phone calls and 4 online chats later thee issue has not been resolved. The screen pops up about 4 or 5 times a day and theen we can't get Internet service...which we paid for. Sometimes a rep will say "oh yes, I see you've paid". The next rep will say "theere is absolutely no record of payment". Its a nightmare...not to mention theat it is hard to find a rep who can speak English well enough to understand theem.

I wish I had a way of making Clear-wire pays us back for the constant and unnecessary harassment.

I went to order clearwire in the florida mall because I have seen their store there several times, and now our contract with at&t was getting too expensive. I dealt with a sales rep who told me that I would get everything for a fixed price and he said I had great signal at my place. He told me I lived right near a tower and would have no problem. He also told me he was selling me a certain modem, and I trusted to me that's what he sold. However, when I got home, I realized the modem that he said he sold to me, was actually NOT the modem I had gotten, though it's what I paid for. What kind of scam is this? I was told I was getting a hotspot modem which could connect to a lot of computers, but what this sales person gave me was just a regular modem that you plug into your laptop. I was really really upset, and worse, I got basically NO signal... my internet worked for about 10 minutes, then it completely went out and kept coming in and out.

I took the modem back to return it and they told me they don't do returns ? This was very very upsetting and I'm STILL in the process of trying to return it through clear and its really difficult and theres a 30 day money back guarantee? The sales rep was a darker skinned male with a british accent and he said he was the manager. This manager has no clue what he's talking about and he ripped me off. I spent over 140.00 that day just getting a modem and now I am out that and still have no internet service? Clear is a terrible company and so are the idiots that seem to represent it- stay away or be prepared to get ripped off ...

Clearwire is the worst throttle capping, lousy service, self-congratulatory company I have ever known to exist so blatantly against the American consumer. The FCC does not shut these shisters down and it is too representative of Goldman Sach's "idea" of getting as much as you can, as quick as you can, at everyone elses expense and frustration. Seriously, Netfilix, according to Clearwire's excuses, requires 2 mb to download. Really? What is 2mb to Clearwire when a customer is paying for a 4/6 mb contract? The problem is paying Clearwire for 4/6 mb and getting a www.testnet.net response of less than half of 1mb service from Clearwire. This is daily, 24/7. Crap service from Clearwire requires Netflix to serve a 21 mintue program in approx. 1 1/2 hours. It's BS and it is Clearwire, not Netflix. In my opinion, Clearwire should be paying their customers a fee for the BS they deliver in place of the actual services they have never supplied. FCC, wake the F"ck UP and nail these b+s+t+r+d+s to the WALL! Enbarrasing, no wonder Clearwire has their customer care dept located in a foreign country. They obviously do not see the crap they are "thinking" they are selling. It's crap, crap, and more crap. Clearwire is in the RED. GOOOODDDD! Get the heck out of AMERICA, jerks!

Looking for a good internet provider, I decided to try out Clearwire. The sales-rep that sold me the product was under the clear understanding that I do a lot of traveling and need a nationwide service. He told me that 4G is becoming well established and where I could not get 4G, I would be able to receive 3G for little extra. I bought it. 2 months later I find myself in the Detroit area where I have NO service. After contacting clear, I find that my hardware does not support 3G and am now paying for a month of 3G+4G service, though I can not use the product. I was also informed, in order to get the hardware I should already have, I have to pay an extra 40 dollars for the upgrade, as well as an additional 5 dollars per monthly bill for leasing it; not to mention, the money I am out for this months bill, though I can not use the service. Clearwire reps have been deceptive, offered no refunds or credits, and continue wanting me to pay more for a product I should already have. I look forward to upcoming competition in this market.