ClearWire
Reviews and Complaints

When I signed up with Clear 2 years ago, they advertised speeds up to 6mg. after several months they changed the policy with speeds up to 1.5mg., same price and I was still locked into a 2 year contract. I filed a complaint with the attorney generals office, I suggest you do the same. They will get fined per complaint if enough people follow through with this.
Greg

I signed up for a free trail but was mischarged on my credit card. for $52.40

I was promised a refund but refund was sent back to wrong credit card (one that I dont own) - prepaid gift card

I called back days later and they refunded it to the wrong card again (another card I dont own) - prepaid gift card

Because of the hassle, bank overdraft fees, and my phone time used I got a Full month's credit on my Clear account.

I only got refunded $5.23 on my credit card and called back wondering where the rest is.

The Clear Rep. tries to make me sign up for 2 year contract and we get into an argument.

I check back and my credit that was on my account gets removed

30 days later no refund, no credit and Clear claims they sent refund to Credit Card but I never got it.

They say on their end it shows up that I got the refund, but its not there.

I WAS FRAUDULENTLY RIPPED OFF BY CLEAR!WIRE!

I bought there modem and found out when I got home I could not use it bcaus I was on a fnge area where the signal is hit and miss. I was also told I would have 14 days to return it if I did not like it or need it. Upon attempting to return the modem I had to jump through hoops to send it back. Then I didn't even get a full refund. I was never told that the activation fee was not able to be refunded.

Whatever you do…do NOT go with Clear internet service! Beware! When I originally signed up, I signed up at a Best Buy location that had a clear booth set up. The service rep told me I had a one year contract, and I would “lease” the modem for one year. Now I am trying to cancel my service, and they tell me that my contract was TWO years (if it was I never would have agreed to it because the lease on my apartment was only one year) and for me to cancel my service, they want me to return the modem to them AND charge me a $40 restocking fee! And all the while when I am trying to cancel my service, the lady is trying for 10 minutes to keep me from cancelling, but being extremely rude and pushy about it. Then she tells me that if I can get someone to take over my service they will give me a giftcard, and starts offering me all these sales and deals on keeping my service? Hmmm, ya, they didn’t offer me any “deals” when I had called technical support over a dozen times the past 12 months when my internet was down because of their crappy service and poor signal. Almost DAILY my service drops, and I cannot even tell you how many times I have had to have them “reset” my modem. But amazingly, when I called to cancel today, and I told them that I haven’t been happy with clear since I got it, now they want to run all kinds of tests, and troubleshoot how to make it faster! Where has all this sense of urgency and initiative been the past year when I had no service! Oh and not to mention it took them 5 months to change my phone number in the system, because everytime I called, the automated system could never find me. If you want a reliable internet provider, this is NOT the one for you. Most of my friends and family that had clear before, don’t have it anymore because of the slow speeds. Not only that, but the reps are extremely rude and pushy, and I don’t think they receive any sort of customer service training on etiquette before they take calls from people. Spend the extra $10 a month and use your cable service provider, or ATT or CenturyLink, if your from Vegas. I wish I had! Guess I will suck it up and pay the stupid $40 restocking fee for some idiot to take it out of the box and ship it to someone else and say its “new” …:(

Whatever you do...do NOT go with Clear internet service! Beware! When I originally signed up, I signed up at a Best Buy location that had a clear booth set up. The service rep told me I had a one year contract, and I would "lease" the modem for one year. Now I am trying to cancel my service, and they tell me that my contract was TWO years (if it was I never would have agreed to it because the lease on my apartment was only one year) and for me to cancel my service, they want me to return the modem to them AND charge me a $40 restocking fee! And all the while when I am trying to cancel my service, the lady is trying for 10 minutes to keep me from cancelling, but being extremely rude and pushy about it. Then she tells me that if I can get someone to take over my service they will give me a giftcard, and starts offering me all these sales and deals on keeping my service? Hmmm, ya, they didn't offer me any "deals" when I had called technical support over a dozen times the past 12 months when my internet was down because of their crappy service and poor signal. Almost DAILY my service drops, and I cannot even tell you how many times I have had to have them "reset" my modem. But amazingly, when I called to cancel today, and I told them that I haven't been happy with clear since I got it, now they want to run all kinds of tests, and troubleshoot how to make it faster! Where has all this sense of urgency and initiative been the past year when I had no service! Oh and not to mention it took them 5 months to change my phone number in the system, because everytime I called, the automated system could never find me. If you want a reliable internet provider, this is NOT the one for you. Most of my friends and family that had clear before, don't have it anymore because of the slow speeds. Not only that, but the reps are extremely rude and pushy, and I don't think they recieve any sort of customer service training on ettiquette before they take calls from people. Spend the extra $10 a month and use your cable service provider, or ATT or CenturyLink, if your from Vegas. I wish I had! Guess I will suck it up and pay the stupid $40 restocking fee for some idiot to take it out of the box and ship it to someone else and say its "new" ...:(

http://www.courthousenews.com/2010/11/17/Internet.pdf Go to this site to read about the law suit against CLEAR... And yes Clear is no good...

Clearwire is full of unskilled people who barely make above $12 an hour. Most of them didn't even get a pay raise this year. Do you really think they are going to work hard on your issues? Do you think they really care? They are overworked as it is. It is not their fault you didn't read what you were agreeing to. You should have done some research. It is all over the internet that Clearwire's service is bad. Now you are stuck unless you pay that early termination fee. Good luck

How did you not realize that you were signing up for a two-year contract?

AFTER CONTACTING CLEAR FOR 3 MONTHS ABOUT NO SERVICE AT MY HOME DUE TO POOR SIGNAL THEY CONTINUE TO GIVE ME THE RUN AROUND ABOUT NOT CANCELLING MY WIRELESS SERIVICE. THEY KEPT ME ON THE PHONE FOR 45 ASKING ME ABOUT TRYING NEW PRODUCTS . THEY GAVE ME RUN AROUND ABOUT CANCELLEATION UNTIL I EXPRESSED THAT I WAS GOING TO REPORT THEM TO BBB. THEN I WAS CHARGED ON 9/30 FOR SERVICE AND WAS STILL CHARGED FOR A CANCELLATION FEE AND NO REFUND FOR THE UPCOMIING MONTH OF SERVICE THAT I HAD ALREADY PAID FOR. TERRIBLE TERRIBLE SERVICE!

Cleawire service sucks. They claim to have sent me an e-mail offering one month free service at the end of my 2 year contract. I never got the e-mail and Clearwire went ahead and credited my account one month free service which automatically put me into a new 2 year contract. I didnt even know i had a frigging contract. That was never mentioned when I first signed up for their crappy service. How can they justify no response from a customer to mean yes go ahead and renew?! A phone call would have been nice. This happened to me with T-Mobile too. I was disputing charges and the CSR said I would get a credit which would show up on my next billing statement. Well it didnt and when i called and asked why they said they sent me an e-mail asking if i wanted the credit and had 48 hours to respond. Well i already said yes before and i dont read my e-mails every friigging day. So I never got the credit. Poor service and sneaky too. Ohh and try to cancel your service with clearwire. They will charge your account $185 right then. Thats when I found out I was under a 2 year contract. Anybody else having this kind of problem with Clearwire? Oh and get this the modem they gave us started smoking which could have caused an electrical fire. I am fed up with Clearwire and there sneaky ways.

Heres our problem with Clearwire, We canceled our account sent back the modem with ups tracking they emailed to us but was charged for service for the next month and it was more then they usually charged they had added another 5 dollar fee for a web page. When we called to camplain about charge we got the run around that they had not received the modem yet that the charge was valid. ? We had clearwire for over 4 years and we had ok service and except for rain fade etc... I really dont have any complaints. We had a good signal and until my husband decided he wanted a faster connection and went with cable and canceled our clearwire service. Instead of a thankyou and doing what they should have done, cancel our account, they charged us for another month more then we normally were charged. I guess they dont want our business back if we decide cable is to expensive. We have met our contract obligations and there was no reason for them to charge us for another month. If it is not resolved we will file a complaint with the states attorneys office. We may have to cancel the debit card we used to make sure they do not attempt to bill us again. Our bank has offered to demand payment back also. I dont know about you but 43 dollars is alot of money to let a company steal.

This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). Huge Mistake! I was quoted a price of $40.00 a month (without pre-scheduled increase) for 4G Wireless Internet Service by Clear.com. The original Clearwire equipment that I purchased didn't work properly, so Clear sent several different versions of the equipment - but none worked. Their 4G equipment could not get and hold a proper signal. They finally sent me the (much slower) 3G/4G equipment - And, I was told that my monthly service charge would go down to $25.00 per month since the service would be much slower. Instead, my monthly service charge more than doubled to $55.00 per month. I called and complained, and they (Supervisor Sharon) ungraciously lowered it to $40.00, but said that it would raise again to $55.00 per month in six months. I did not agree to this contract - ever! Clear.com did not provide the 4G Service OR the Price that they promised. NOTE: Before switching to Clear.com, I was paying $25.00 per month with TimeWarner. I should have never left. I have been victimized by a bait-and-switch scam by Clear.com. This is a clear cut case of a deceptive trade practice. BEWARE!

I began service with ClearWire using their 4g modem in November of 2017. The rep I signed with at Best Buy explained to me that the service was only $45.00/monthly. I also paid a hefty equipment rental fee and the total came out to almost $100.00. This was a one time fee and my monthly payments were to be only $45.00. When i received a bill in December of $69.00 (after only one month of service) I immediately cancelled my account and I had no term or contract so there would be no cancellation fee. I returned the modem and now I have them calling my business phone non-stop trying to collect this supposed 'debt'. I also now reside in Arizona where they have no service at all and they keep calling trying to sell me another plan instead of collecting their debt. The harassment has interrupted my business and now my credit report will reflect this debt which doesn't actually exist. If they have reps lying to sell the product I suggest to everyone not to use their services unless you want continuous aggravation for unwarranted fees. I ask Clear to provide me with all details of my debt and they fail time and time again to provide an accurate bill. They show my service as cancelled but they continue to try to bill me. I ask whoever is in control of this industry how they feel they can collect this money from me. I have had my attorney send them a letter and now they have a 'sub' company that is an in-house collections under a different name contacting me to get around my letter.

Although the complaint board typically holds complaints about speedyness of service, or unfair billing practices, my complaint is that CLEARWIRE, Corp has deceived their investors, people that took their hard earned money and bought stock in Clearwire based on past performances of Craig McCaw (the founder)

Clearwire is point blank lying to investors like myself about subscriber growth and churn (that's when they loose a customer) they are hiding their churn in a category called "Pullback" that they don't need to report to Wall Street so people buy more shares of Clearwire stock based on inflated numbers. I would consider this to be fraud, wouldn't you? On Friday clearwire reported 52,000 new subscribers on a churn percentage of 1.6 after reviewing the numbers myself their actual churn percentage is 5.84%

Hopefully someone will stop them from all the lies, be honest with yourselves Clearwire is not as far along in the development process as they'd like now are ya.

We were moving and did not want to continue with their SLOW service. We had completed our contract and not renewed so it should not have been a problem. When we called we were informed that they had sent us a letter reminding us of the renewal...they had NOT...but they said even so they are allowed to "just renew". Today my husband called to cancel because we are up for renewal on March 1st and was told that we had to call 30 days out. Obviously it is almost 2 months out right now but they said he has to call back EXACTLY 30 days out or pay $180 fee. These people are crazy. I am searching for the right agency to file a complaint with. DO NOT DO BUSINES WITH THEM- SLOW, EXPENSIVE & DECEITFUL!

I got my modem for a free trial use. I couldnt get much reception, was told a technician would come out.They never sent anyone so after 10 days of what THEY called free trial time I sent it back. I have the UPS tag as receipt and they said they never got unit back. They charged me on my credit card for unit and also 49 dollars for the free Modem use time.

With 5 lit signal bars the internet service is as bad as an old fashioned dial-up connection, seriously. You cannot watch videos such as You Tube, it constantly buffers, taking as much as an hour to watch one video! Normal pages on sites such as ebay take forever to download. Lately, the internet connection freezes up and stops working, but it consistently shows 4 to 5 bars on the signal strength. Calling customer no-service at Clearwire produces nothing but more frustration. I've ran numerous registry cleaners, spyware, and virus protection programs, finding nothing significant. The internet service provided by Clearwire is simply inferior, but comes at a superior monthly fee. I will let my subscription to their sub-service expire and will never recommend them to anyone. Period.

I only wish I would have looked this company up before I signed up!

I signed up about a year ago and everything worked fine. For some reason about 6 months after I signed I would get spotty service no matter were I had the modem. After calling the "tech support" too many times to count, with no avail, I finally went with cable. There "tech support" assisted of moving the modem to different parts of the house and/or rotating the modem to "find" the best signal. They finally told me that my modem was tower jumping and that is why I would have signal for awhile then it would disconnect for awhile. I then asked what I could do to stop the modem from jumping and they said try to isolate it from the other towers, so basically nothing. I finally asked to have somebody come out to my house and trouble shot but they would not send anybody out because, by the end of the call, the Internet would work. Problem was that it would only work for 5-10 minutes and stop working again. Then there went another 30 minutes or longer with tech support. I also have screen shots of a speed test and I am getting less then half the guaranteed speed.

Now, because I found a reliable Internet connection, they do not want to cancel my account. They want me to find someone else to take over the account or charge me a fee to cancel. Talking to the cancellation department, which was overly loud with other dissatisfied customers, they are now willing to send someone out to take a look at it. I don't see how I should be held to my end of the agreement if the service was not provided like they said it would. It's too bad I found this website too late!

Good luck to anybody having to deal with Clearwire!

I have had problems as well. I signed up and it wasn't working great so I tried to cancel 9 days after paying for the month. The salesman told me a 30 day xll policy, but the people on the phone said as of 4/1 the policy had been changed to seven days. They want 120$ to break the contract and I refuse. I have escalated to managers and all they gave me was a fax number. This company completely represents itself.

clearwire lies... decitful

Signed up for Clear wire. Terrible static on phone. After multiple calls and contact, problem unresolved, I considered the contract breeched and cancelled service, gave 30 days notice. Now they are demanding over $200. for the contract. Outrageous. Service was never delivered and they refused to take action and correct the problem. Clear Wire is trying to charge me for terminating an unacceptable service. NOT. Told them to sue me.

Wow another person with the Craiglist junk. When we moved out of state they wanted us to sell the account on Craiglist as well. Even after telling them TEN MILLION times that we have no time and energy to deal with this (since we're moving from east coast to west coast with three children under three in a few weeks) and also it's NOT our freakin' job but THEIRS to sell their product (otherwise we want to get their paycheck of course)- they refused to send the sticker/label for mailing the modem in. This godless game went on for weeks with them. Now, even after we finally got to mail the modem back, they harrass us day and night (they say we owe money, several months' worth of monthly fees since we have not sent the discontinuation fees yet. Indeed we have not - simply because we can't! They won't send a physical bill about it and we won't pay over the phone because we've heard of people who got burned by paying over the phone, with Clearwire taking off extra charges from their card. )
So the battle goes on...I am so sorry and so glad at the same time that we're not the only ones dealing with this crppola.

unfortunately, i am going to the same exact, painful process in attempting to cancel my services with clearwire. i have attempted to cancel my services 6 TIMES! AND, i was told when i signed up, not to worry, not signing a contract! i signed up at one of the Best Buy stores, and yes, it is true that i didnt read the agreement. i took the sales agent's word. Big big mistake! read it, dont worry about making another customer wait. so when i tried to cancel, they generously gave me the option of passing the buck to somoene else to that i would not pay the $200.00 early cancellation fee! no thanks, if i wasnt happy with the lack of internet access, i sure as hell am not gonna ask someone else to do that. I HATE THIS ORGANIZATION. They harrass me every single time i call to cancel. they suck! i have at&t wireless service now, and so far so good. DO NOT GO WITH CLEARWIRE, YOU WILL REGRET IT BIG TIME!

Thought you should be aware of this new complaint filed against Clearwire: http://tzlegal.com/clearwire.asp

Contact these attorneys to join the class action.

Chad Minnick
Seattle, WA

I agree that Clearwire is using deceptive practices. My problem is with technical support. They expect me to be the Webmaster and will not send anyone to work on, or replace the rented equipment. They prefer to tell me how to fix it by phone and that takes 2 - 3 hours.

As for billing...they use paperless billing. You did the right thing by closing your account. However, before doing that you should have gone online and gotten a copy of your statement. For that matter, maybe you still can. Anyway, as a rule, they allow you to view and print current and past bills. good luck

I was scammed by a clearwire rep at the mall, where I thought I purchased a modem. The rep asked did I want to pay 100 dollars now, or over the next 20 months, I said 20 months, he informed me my bill would decrease five dollars a month after the 20 months.

When I complained about substandard service, I also asked them about my modem should be paid for by now, they informed me that I was leasing the modem,

So I have 2 months left, and I know that there are better bargains for broadband, I don't think that 3 to 5 kbps at 24 dollars a month is any kind of deal. Not when 40 a month with another carrier can get you 4mbs

The FCC is investigating practices with telcos, and I hope Clearwire is on there agenda.

Complain to your state's Consumer Protection office, that's what I did. Clearwire claimed that they auto renewed my contract, and they said that I had to pay a $200 early termination fee. I was never notified and I did not renew my contract, so I went to the Wisconsin Department of Agriculture, Trade and Consumer Protection and told them about the auto renewal. A few weeks later, my termination fee is waived and the issue was resolved with pressure from the state.

I had the same thing happen to us. We were moving and did not want to continue with their SLOW service. We had completed our contract and not renewed so it should not have been a problem. When we called we were informed that they had sent us a letter reminding us of the renewal... they had NOT... but they said even so they are allowed to "just renew". Today my husband called to cancel because we are up for renewal on March 1st and was told that we had to call 30 days out. Obviously it is almost 2 months out right now but they said he has to call back EXACTLY 30 days out or pay $180 fee. These people are crazy. I am searching for the right agency to file a complaint with. DO NOT DO BUSINES WITH THEM- SLOW & EXPENSIVE!

I consider myself a smart business man, but this company has "stolen" money from me the same way by charging me a $180 termination fee even though I have had there service over my 2 year term. Their service started out OK but finally would not do better then regular dialup. Their tech help could not correct the situation. But I knew I had a contract to complete and I did. But they automaticly renewed and now I owe another $180. It is hard to scam me but they did. I HATE THIS COMPANY. I am not done with them.

I sponsored a petition for Clearwire to waive termination fees to unsatisfied customers. Please sign and forward if you support.

http://www.ipetitions.com/petition/clearwire/

When I signed up for Clear I was told directly by the sales person that the service type I selected was great for online gaming and that it was what CLEAR RECOMMENDED for gamers. If they throttle my connection speed during gaming after saying that line, I'd definitely agree we're being spoon fed horse [censor]. I had a DSL connection all of the last two years that couldn't break 1.5 mpbs, but my 6.0 mpbs clear connection can't stay under 400 ms and frequently leaps to over 1200 ms.

All I can say is, Clear should read up about what happened when a different internet service provider tried to limit their customers speeds. Just Google AT&T and CLASS ACTION LAWSUIT.

For now I haven't lodged any actual complains because I haven't done all the configuring I had previously to make sure WoW runs smoothly, but now that I have if I keep having these problems they'll get an earful from me the same way AT&T did once a week when my 2wire wasn't working.

I fully agree with this clearwire crap. I am playing World of warcraft and just recently I am getting frequent disconnects from the server (Only playing wow). The madness about all this is, I fully agree. They are remotley freezing up my modem because I am abusing their network.

I actually have the same problem with online games - Clearwire is basically useless.

The line that sold me to sign up for CLearwire? A press release that stated "Gamers love it because of the low ping times and low latency connection. "

This was all over in press releases when I signed up but good luck finding it now - I could only find one cached copy on google.

http://209.85.173.132/search?q=cache:EVbtSRL3jcUJ:www.nextnetwireless.com/press_102405.asp+%22Gamers+love+it+because+of+the+low+ping+times%22&hl=en&ct=clnk&cd=1&gl=us&client=firefox-a

I have only been a Clearwire customer for a few weeks. What a SCAM. They have very deceptive advertising and their sales rep lied about their service. I was with a cable ISP which was lightening fast. They said their service was faster and the quality was better. I can't stay connected for any length of time and what took my high school student to do in one hour now takes three. WORD OF MOUTH speaks loud and clear and you can better believe I will spread the WORD. Have you thought about filing you complaint with the Better Business Bureau or the Federal Trade Commission.

Did you read the terms of service when you signed the contract? The company does not support games because of the latency. Online games already have a latency and so does WiFi/wireless with both Wireless and gaming together there's even more latency. How can a company solve your gaming issues? It's called customer research before you sign a contract for 1 year or 2 years you should do your research about internet service what it does or can do for you and what it can't. Just because you can't play some lame game over the service doesn't mean you should be out of your contract. You weren't playing WoW for 6 months after you signed up and started using the service you said so yourself. So all the sudden you jump into gaming and expect your wireless service to comply... When I got my small sports car I wasn't into car audio, now that I am and all my audio gear doesn't fit in the car am I supposed to ask the dealership to take the car back and not owe them another dime?

I swear there's a lot of whiners on here for no reason, you guys are crying over things not even within clearwire's control but your own control and expect a company thats in the business to make money comply with your whims. Get real, economy doesn't work that way, take a few classes in economics and then post the same complaint.

Mr. Hannah,

I had sent you an email via the complains board website. If you can, please read it, as I would like to discuss your concern further. Thank you!

You do know celphones didn't work well when they came out right? Hell celphones still barely work in some areas...can you hear me now?...good...

This technology is relatively new to the national public, so of course some people will experience poor service over other in better suited areas. That's the nature of technology, I'd suggest doing a little research before signing a contract next time you want to jump into something.

Same story over here. They lured us into a 2-year contract, although we even do not live within their coverage area. This, of course, we only found out after we had signed up and went on their coverage maps. Hence, one can only imagine how bad the service is. Even dial-up is lightning-fast, compared to that slow, snail-speed crap - if it works at all. About 50% of the time, we cannot access the Internet at all. If we can, there are about 50% of all packets lost when doing a ping. for this, we are paying good money every month. When complaining to them that they actually shouldn't have taken us, since we are not covered, they just "shrugged their shoulders"; when telling them we wanted to quit, they immediately threatened us with having to pay the "modem fee" of $300 as well as an early quitting fee of $180. To us, this company is nothing but a bunch of criminals. We can't wait until the contract runs out, and even here, we need to beware not to get entangled in one of their traps. Why is it that such guys can do their dirty business, everybody knows about it, but no one can do anything about it?

I have had about 2 weeks of nothing but a royal pain in the ### with clearwire. Clearwire has trapped me in my contract until Feb. of '09... that is false because I signed up in Oct. of '09 and I am fighting it as we speak. The few things that I have done already is... I got the print out of my bank statements, the invoice print out straight from my account with clearwire. I have notified the Better Business Bureau. They are sending me complaint forms so that I can file a complaint about the action that you took to trap me and the no action that I am seeing about you guys figuring this ### issue that I have with you. Last but not least... I have a lawyer whom I am going to seek legal advise or even legal action against clearwire. I know lots of people and I am warning everyone not to get clearwire. The other thing that I found from the Better Business Bureau is that clearwire has had thousands of complaints from customers who have gotten trapped in their contracts. Why! Why are you doing this to people... Why? I am one very very pissed off costumer as well as many others who you have screwed. Thanks a whole bunch! I am going to continue fighting this and I will win someday soon.

I have been a Clearwire customer for two years. Generally I have been satisfied although I have not really needed to use Clearwire's customer service. Recently, I have found that I have not been receiving all of my emails from other web sites. These are from multiple domains which if I redirect to my online Yahoo email - all are received properly. I directly use the Clearwire's email website and so it had nothing to do with my local machine. Yet, after explaining at exhaution, their customer service through multiple people they blame the user and makes the user responsible for their clear defect. There is something wrong with this ISP provider lately. The have issues and are keeping them to themselves. Horrible service response and they don't listen, particularly when customers are losing important data/emails.

Looking for other ISP options.

So you expect a company to pay for you being robbed? It's not the companies fault either that you were robbed. You should have had insurance that covers things like burglary and buy the modem to continue your service or cancel and use the same money and pay the ETF. There's nothing wrong with the way Clearwire handled it, just because they are a big company doesn't mean they can just give away free equipment because of your misfortune.

Ahh, it WAS your fault. Whether or not you physically lost the modem or not, it was in your possession, and your responsibility! If you bought a car and it got stolen, would you ask the dealership for a new one? Because it wasn't "your fault" ? NO!

I have been a clearwire customer for 18 mo now. Their service no always reliable but i suck with it. When i sign up i was told that i had a 1 year contract. There was no paperwork involved just a screen where you can click on the "i agree to terms". In fact back then they did not even have a "print this page" option and you you could not just print the screen shot because in was a small window with the fine print and it was scrolling.

Any ways 2 months ago i switched my phone system to a voip system (voice over internet protocol) and it was not working properly. The reason was because clearwire blocks their ports on purpose so that you use their own property viop service. They said that they could not unblock them. After repeated attempts with their tech support a was told that their was nothing they can do. So because i was already 18 months into my one year contract i decided to cancel. I was told that i would have to pay an early cancellation fee because the one year contract automatically renews ever year. So i told them that it is essentially a infinity year contract then. They were very unhelpful even the managers. They would not return the call like they promised and they where down right rude.

Even though i canceled service with them they would not sent me a shipping label like they had promised so that i could send back the modem. So i took the modem back to the local office and they also refused it. I called the local office and the manager said he would take it if i bought it back to him personally. So i did. Meanwhile clearwire's would continue to call me up to 3 time a day even though a asked them to stop calling me. Then a 3rd parting billing company started calling 2 times a day even though i asked them to stop calling me. I asked them to send be a bill and they said that they do not offer that service and that all billing is paid with credit cards only. They continue to bill my credit card even two months after i returned the modem and i am not even using their service. I have had to start an investigation process with my credit card company to get that money back. I think this type of business practice is a scam... I will never use their service again.

I got ripped off by the Clearwire Scam also. My connection is slower than dial-up and the company has no service to customers. My computer was infected with virus's, my ports have been blocked, emails lost, and a whole host of problems. Clearwire is UNUSABLE in Jacksonville FL.