Coastal.com’s earns a 4.0-star rating from 18 reviews, showing that the majority of eyewear shoppers are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I've been using Coastal for a few years now and have always been satisfied with their service and how quickly they ship, though obviously a
I've been using Coastal for a few years now and have always been satisfied with their service and how quickly they ship, though obviously a little slower this year due to the pandemic.
Fast easy and prompt
Fast easy and prompt. I especially like that they wanted confirmation that the contacts actually arrived. Never had a company do that before. First time client and like this company. Will continue to use them.
Great customer service, great prices. thank you- this is my third prescription refill with your company.
Always fast; always easy. I started using Coastal Contacts years ago, and ever since they've been my go-to. Great discounts and fantastic reliability.
I have ordered frames and lens through Coastal for approximately 9-10 years now and I love them. They always fit better than if i had gone in person and my last pair have been my favorite so far. I HIGHLY recommend Coastal.com for your prescription eyeglass wear.
Love them! Prescription is accurate and clear and frames are high quality.
I received my glasses and they were exactly what I ordered, however, when I cleaned the lenses with the provided glasses cleaner it left
I received my glasses and they were exactly what I ordered, however, when I cleaned the lenses with the provided glasses cleaner it left numerous scratches and marks in my glasses. I only got to wear them a few times.
Ive ordered from Coastal years ago and again i am a happy customer. Glasses arrived and before estimated date. Good quality and fit perfect. Thanks for the case and lense cloth. So glad my prescription was still on my account.
I uploaded the contact Rx found on my patient chart but I needed a signed Rx from the doctor. The website never stated that it needed the MD signed Rx. Coastal called the MD office and got the Rx. After this initial delay, the order was processed and I received my contact lenses promptly, no problems.
Great quality, would have liked that the transition glasses got darker
Nice and quick delivery, high quality. I have no complaints.
I've used coastal for years
I've used coastal for years. I have always been satisfied with my purchases and with customer service the few times I've had to speak with them. The prices are reasonable and they always have coupon codes for discounts.
Fast easy and prompt. I especially like that they wanted confirmation that the contacts actually arrived. Never had a company do that before. First time client and like this company. Will continue to use them.
Order processed quickly and arrived with no issues or delays.
I've used coastal for years. I have always been satisfied with my purchases and with customer service the few times I've had to speak with them. The prices are reasonable and they always have coupon codes for discounts.
Always great to work with and they get my order right every time!
First time customer and I'm very pleased with the entire process
First time customer and I'm very pleased with the entire process. They have a good selection of frames, ordering was simple and my glasses were delivered in a timely manner. Very happy and would highly recommend Coastal.
Ive ordered from Coastal years ago and again i am a happy customer
Ive ordered from Coastal years ago and again i am a happy customer. Glasses arrived and before estimated date. Good quality and fit perfect. Thanks for the case and lense cloth. So glad my prescription was still on my account.
I have ordered frames and lens through Coastal for approximately 9-10 years now and I love them
I have ordered frames and lens through Coastal for approximately 9-10 years now and I love them. They always fit better than if i had gone in person and my last pair have been my favorite so far. I HIGHLY recommend Coastal.com for your prescription eyeglass wear.
I love the glasses but one glasses I can't wear for everyday use because it's causing a headache which is the one with clear blue on it
I love the glasses but one glasses I can't wear for everyday use because it's causing a headache which is the one with clear blue on it. But the prices are very decent. I will always shop at coastal for my glasses. I recommend it also for ppl that's on a budget because I know I am.
I uploaded the contact Rx found on my patient chart but I needed a signed Rx from the doctor
I uploaded the contact Rx found on my patient chart but I needed a signed Rx from the doctor. The website never stated that it needed the MD signed Rx. Coastal called the MD office and got the Rx. After this initial delay, the order was processed and I received my contact lenses promptly, no problems.
Coastal contact lens price very competitive for first time order
Coastal contact lens price very competitive for first time order. They confirmed my prescription with my doctor in one day. Notified that my contacts were out of stock and waited a couple of weeks for delivery. Mail delivery tracking system not very helpful. All other email updates from Coastal were good.
I used Coastal for glasses for the first time last year
I used Coastal for glasses for the first time last year. Those glasses ended up on their last leg so I decided to order some new frames and different shape, materials, and colors. It was a buy one get one free frame special and they arrived faster than I thought. I have mixed feelings about the digital try-on because I feel I don't get the best sense of the shape and the color. I tried another company where I could try them to try on at home and I was not thrilled by the low selection of choices and how everything seemed the same so I switched back to Coastal. I have found consistently, and this is true of this purchase, that despite my anxiety about not being able to try them on, they still look excellent and I have received a lot of compliments. I docked one star because I expected my last pair to last longer, but they were lightweight metal frames that did not stand the stress of regular wearing so I decided to go back to plastic frames.
SCAM! Had a coupon for 35% off that worked one day but did not the next
SCAM! Had a coupon for 35% off that worked one day but did not the next. Through the chat service, they mentioned they could honor it and place the order for me. Price $51.35. 30+ Minutes later the frame color was all of the sudden out of stock, and they offered me to choose a different color. Already frustated because the frame I wanted to reorder was no longer carried, I chose a new color, and am proceeded with the following message: "Thank you for waiting! At the time of purchase, an authorization will be placed on your card for the full amount of $105 to ensure that the funds are available. Once your order has shipped, your card will be charged the discounted amount of $74.75 and the remainder of the authorization will be released." Charge $105?, and new price for the SAME frame I was quoted $51.35. "Adriele Q" then tried to offer me "We don't normally do this but to make things better for you, I'll go ahead and apply a $10.00 store credit on your account that you may use to your order within 3 months. Just log into your MyAccount and you will be able to use the store credit that will automatically be deducted from your order total at the checkout page." When all I wanted was to honor the PRICE and item you all the sudden ran out of and increased the price magically. Horrible way to do business.
This is an email I sent to a customer service agent I worked with to pass on to her supervisor: Thank you again for helping me with the
This is an email I sent to a customer service agent I worked with to pass on to her supervisor: Thank you again for helping me with the situation. If you don't mind I'd like you to pass on some information/feedback to your supervisors. First off you were the third person I contacted to help with the problem of not receiving or getting a notification of when my contacts were to arrive. The emails by all customer service agents were very sweet/nice but unfortunately did not provide any helpful information about my order. Even after I asked you to verbally contact someone, it sounds like it was not an easy task to get the information to provide to me. When I click on the link to see when I am "finally" going to receive my very large/expensive order of contacts, they are not arriving until Friday, January 24th. That is NOT acceptable! I understand problems arrive but true customer service is how quickly the problem is fixed and in my case was awful! I have NEVER had this happen to me and I order products all the time online. I would have expected that since there was a very long delay, that at a minimum my contacts would have been sent overnight through UPS not sent ground from Ohio, I'm in San Diego. I had explained to you and all the customer service agents I was on my last set of contacts and needed them by this past Friday. I had to contact my doctor and get a rush set of contacts to hold me over till my order arrives this Friday, costing me more money. Unfortunately, you have now lost a customer. Sincerely
Coastal.com Complaints 5
I purchased 3 pairs of glasses
I purchased 3 pairs of glasses. Once I paid and confirmed I decided to cancel the order # ***. I have emailed, left a message and messaged them through there IG account. With no response. I understand with the virus going around businesses are closing. But that is not what the message said. Also if that is the case the order should not have went through. All I want is my $115. back
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered and paid for my contact lenses on March 16 and have not received them
I ordered and paid for my contact lenses on March 16 and have not received them. Sent several messages to company and was told via email that they would resend my contacts to me. This is April the 14th and still no contacts. When I first placed my ordered I did not receive a tracking number for my purchase. Presently, I just want my money back for a product that I have received. I paid in total for my lenses $117.97 dollars. I have a military post office box number and have never experience any concerns receiving my mail or products.
The complaint has been investigated and resolved to the customer’s satisfaction.
On Feb 3, 2019, I ordered several pairs of glasses form Coastal.com under order #***. On Sun Jan 12, 2020 (less than one year later), without any warning, one of the arms/temples of my "Mainstay FNDTN009 Grey" glasses broke (near the part where it the connects to the frame) while I was merely wearing the glasses. The frame itself (and the lenses) remain completely intact. I filled out a web form on the Coastal.com web-site that same night to inquire how to file a warranty claim. After waiting several business days for a response, I received none, so on Wed Jan 15 2020 I called up Coastal.com. I spoke w/ rep Lexi B who advised that Coastal.com had responded to me via email a day earlier (even though I never received it). She then asked some odd questions, such as how do I remove my glasses (i.e. with one hand or two), etc. After Lexi seemed satisfied w/ my answers, she instructed me to email pictures of my glasses at her Coastal.com email address (***), which I did that same day and further requested of her to respond via email confirming receipt of my email. I never received an immediate email confirmation; however, 5 days later (Mon Jan 22, 2020) Lexi B responded as follows: "We have checked the photo. And we are sorry to inform you that the warranty were declined as this is considered either accidental damage or wear and tear; We advise you to order a new pair instead then will offer 15% off with the amount of this to be applied to the new order plus the code on top of it." No accident was involved so that rules out "accidental damage." The arm/temple breakage spot is a clean line, purely indicative of a manufacturing defect. Even if it were "wear & tear," a product that comes with a 1 year warranty should HOLD UP to WEAR & TEAR in that first year. Otherwise, what's the point of a warranty?! Coastal.com needs to honor their warranty by repairing or replacing my glasses. Otherwise, they are falsely advertising their 1yr warranty.
I ordered two pairs of eyeglasses in November
I ordered two pairs of eyeglasses in November . They arrived intact. The right temple piece disconnected from the frame inside the hinge housing in April . I notified Coastal through their online form,, and received an emailed message telling me that someone from Coastal would call me in one day. After 2 months without hearing either by phone or email, I sent an email and pictures of the defective glasses to the email address from which their response originated. Coastal did not reply to my email. I used Coastal's live chat on 9 July and explained the problem. Just before the chat was disconnected, the Coastal representative gave my his Coastal email address to re-send my pictures and emails. I did so. No response from Coastal. On 8 August I filed another online request for service in which I set out the history of my interactions with Coastal and attached the pictures that had been sent earlier, but received no acknowledgement from Coastal. I complained of this through Coastal's online form on 9 August, and in response got a message telling me that they got a lot of emails, asking me to send more details, and telling me I could live chat or phone anytime. Coastal warrants their products if they are defective. The pair of glasses about which I complained is defective. Coastal's customer service appears to be designed to avoid satisfying its responsibility to the customer. I will do everything I can to direct prospective customers away from this business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Coastal.com Legit?
Coastal.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Coastal.com. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 80% of 5 negative reviews, Coastal.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Coastal.com has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Clearly.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Clearly.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Coastal.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Clearly.com.au appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Clearly.com.au regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Coastal.com.
However ComplaintsBoard has detected that:
- Our research indicates that Coastal.com is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
On Feb 3, 2019, I ordered several pairs of glasses form Coastal.com under order #***
On Feb 3, 2019, I ordered several pairs of glasses form Coastal.com under order #***. On Sun Jan 12, 2020 (less than one year later), without any warning, one of the arms/temples of my "Mainstay FNDTN009 Grey" glasses broke (near the part where it the connects to the frame) while I was merely wearing the glasses. The frame itself (and the lenses) remain completely intact. I filled out a web form on the Coastal.com web-site that same night to inquire how to file a warranty claim. After waiting several business days for a response, I received none, so on Wed Jan 15 2020 I called up Coastal.com. I spoke w/ rep Lexi B who advised that Coastal.com had responded to me via email a day earlier (even though I never received it). She then asked some odd questions, such as how do I remove my glasses (i.e. with one hand or two), etc. After Lexi seemed satisfied w/ my answers, she instructed me to email pictures of my glasses at her Coastal.com email address (***), which I did that same day and further requested of her to respond via email confirming receipt of my email. I never received an immediate email confirmation; however, 5 days later (Mon Jan 22, 2020) Lexi B responded as follows: "We have checked the photo. And we are sorry to inform you that the warranty were declined as this is considered either accidental damage or wear and tear; We advise you to order a new pair instead then will offer 15% off with the amount of this to be applied to the new order plus the code on top of it." No accident was involved so that rules out "accidental damage." The arm/temple breakage spot is a clean line, purely indicative of a manufacturing defect. Even if it were "wear & tear," a product that comes with a 1 year warranty should HOLD UP to WEAR & TEAR in that first year. Otherwise, what's the point of a warranty?! Coastal.com needs to honor their warranty by repairing or replacing my glasses. Otherwise, they are falsely advertising their 1yr warranty.
I placed my order with Coastal Contacts on Wednesday, June 10
I placed my order with Coastal Contacts on Wednesday, June 10. A hold for the funds was placed on my debit card. I called and emailed Coastal on Friday, June 12 requesting that you contact my physician to verify my prescription. At this time I also updated my physicians information on your website for this order. On Tuesday, June 16 I called to see why my prescription was not verified, the gentleman seemed very confused. He took my doctors information down, despite me telling him that they already had it. On Thursday, June 18 I called again to see why my prescription was still at this time not verified. A woman named Darlene stated that the gentleman I spoke to on Tuesday, updated my doctors information on an old order from 2015. I explained that either way they have my doctors information on file and they also ignored my email that was sent on Friday, June 12th. She stated that my prescription would be verified within 8 business hours. On Friday, June 19 I called again as the prescription was still not verified and well after the 8 business hours that was advised. I spoke to a gentleman who could not give an explanation. I asked for a manager and was told that I would get a call back from a manager within 1-2 hours. I received a call back two and a half hours later. I spoke to Lem, who stated that he would have someone verify my prescription. I requested my order be expedited and overnighted. He stated the best they could do was priority, but that my order would be mailed out that day. On Saturday, June 20,2020 I received an email from Clearly stating that a portion of my order was still required from the manufacturer to complete. They estimated that it would be filled on June 23,2020. On Wednesday, June 24 I still had not received any update on my order. I called to see what the status was. I was told that it had shipped via USPS, tracking number ***. When I pulled up the tracking it stated "label created, not yet in system". I asked for a manager and a Geraldine got on the call and said she was a supervisor. I explained all the above to her. She stated their was nothing she could do. I explained they promise the order would be shipped Friday the 19th as priority shipment, just the order to not even be shipped that this point. I asked for a manager. This time I was told I could not speak to a manager as there was nothing they could do for me. I asked again for a manager and Geraldine refused again and said there was nothing they could do. I asked that the order be cancelled and that the hold be taken off on my funds. She stated they could not do that as I would need to return the order, Coastal would need to receive the shipment back and then they would reutrn my funds. I explained that you still have the order, it has not even been shipped, but now I'm responsible to send in it back. I asked for a manager again. She stated no. I asked her if she was refusing to provider me with a manager. She then said the manager was busy and would not be available for 8 business hours. The customer service is deplorable. Coastal Contacts has esentially stolen my money and have not provided a product and cannot even tell me when it would be received. I want my $155.53 back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Coastal.com complaint handling
-
Coastal.com Contacts
-
Coastal.com phone numbers+1 (866) 333-6888+1 (866) 333-6888Click up if you have successfully reached Coastal.com by calling +1 (866) 333-6888 phone number 0 0 users reported that they have successfully reached Coastal.com by calling +1 (866) 333-6888 phone number Click down if you have unsuccessfully reached Coastal.com by calling +1 (866) 333-6888 phone number 0 0 users reported that they have UNsuccessfully reached Coastal.com by calling +1 (866) 333-6888 phone number
-
Coastal.com emailstim.desmond@clearly.com.au95%Confidence score: 95%Executivecustomerservice@clearly.com.au84%Confidence score: 84%Supportvisioncare@clearly.com.au77%Confidence score: 77%
-
Coastal.com address1755 Boblett St, Blaine, Washington, 98230-5119, United States
-
Coastal.com social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Recent comments about Coastal.com company
I ordered and paid for my contact lenses on March 16 and have not received themOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I love this site. Once again, lenses are perfect my frames are so cute.
Easy to place order online. Arrived on time and in good condition.
Correct lenses and prescription. I appreciated Coastal confirming my prescription with my doctor. Was an easy and seamless experience.
New customer to this site. Pleased with ease of ordering because I had paper prescription , discount due to being a new customer and good communication during delay due to Covid.