Costco
Reviews and Complaints

I have been a Costco member for the past 20 years +. Despite the accident and trauma I suffered due to Costco delivery, I continue to shop at Costco and spend about $ 5000-7000 $ in Costco stores annually and an additional 3000-14000 $ with Costco Travel. We are consulting doctors and lawyers on how best to settle this. And this is how Costco treats some of its most loyal customers:

We saw a nice looking book shelf in Costco for $ 400. But Costco store said they won't deliver it home. So, I bought the 2 book shelves from Costco online and paid extra $ 150 per book shelf for home delivery. Costco online website clearly said they will deliver it inside the house and not in the garage or block any front entrance or inside doorways. Each book shelf weighed about 300 pounds and the box measured about 4x6.5x2 feet deep. So, I paid extra $ 300 thinking it would be delivered inside my house and placed the order with Costco Online.

Surprise, surprise, 3 weeks later a truck shows up in my driveway with one driver/mover. The guy says I am going to put in your garage. I told him I paid extra $ 300 for inside home delivery but the guy would have none of it and flat out said and I quote " I don't work for Costco". You paid Costco, I deliver in your garage. After much arguing, finally the driver agreed to move it to my study which was immediately after my garage provided I help him to move. My first instinct was to turn him back and say F-off. But, I had waited for the shelves for 3 weeks and took time off from work to receive them. So, I reluctantly agreed to help him unload and then put it on a buggy and move it inside my house.

While helping to stand up the shelf in my study, I was lifting the box only with my left hand as I was in a corner and in the process tore my left arm bicep. I knew right away once I heard a snapping noise and the pain shot through my left arm. I yelled and told the mover I had injured my left arm and ran to my refrigerator to ice it hoping it was just a sprain. By then 1 book shelf was in place and now the mover calls me out to move the 2nd book shelf. I told him my left arm was already injured and the chap goes " well use your right Arm". So again I reluctantly stepped out helped him load the 2nd shelf on the buggy and moved it to our study barely helping with my right hand. we got the 2nd shelf in place finally.
By then it was close to 6 PM and decided to head to ER to see how bad was my injury on my left arm. Reston, VA ER X-ray showed no broken bones. But the ER doc looked at my left arm and the internal bleeding and swelling and said it maybe a bicep tear and asked me get it checked with a Orthopedic doctor. 4 days later Orthopedic and MRI confirmed it was a left arm bicep tear due to furniture move incident. I had to go through surgery, take 2 week off work and 4 months of physio therapy and still has not healed.
I narrated the whole incident to Costco customer service or legal and they recorded my statement and conveniently said we did not deliver the furniture. issue happened during CEVA logistics delivery company's work. So they convinced me to file a claim with this cheesy delivery company 'CEVA logistics" and told me they would follow up.

Basically, Costco washed their hands-off at that point even though I bought the furniture from website and nowhere did they say there will be a delivery company and we are not responsible. Moreover, Costco website will promise delivery inside the house but delivery company came and said nothing doing we deliver outside, deal with it !. Costco basically sells the furniture with all kinds of promises charges extra for home delivery and quietly retreats from the scene.

I narrated the whole incident again to this delivery company, they recorded my statement and promised an investigation. After 6 months, got back me to with a investigation result that stated
1. they were not negligent, they were not supposed to move the furniture inside the house,
2.I volunteered to help the mover and got injured in the process !.,
3. also implied I already had an earlier injury that I was reporting. Even though I had told them I had no previous arm injuries.
4. And much cheesy investigation results that are not worth reporting here..

Costco was copied on this investigation response from the delivery company but does not want to get involved and do the right thing.

It has been 6 months since left arm bicep tear happened during Costco furniture delivery, I went through left arm surgery, physio therapy and my left arm has still not recovered fully. Now it turns out, this will have long term implications on my left arm strength. I am talking to lawyers, doctors to understand what this means and looks like a long drawn out legal fight. So be it.

Buyer beware, just because you are buying from Costco does not mean they will take responsibility. Costco will wash their hands off and abandon you at the earliest opportunity whether you are right or completely truthful simply does not matter.

Regards
Pradeep Somayaji
Old Costco member.

You know when you go to Costco and get free samples from CDS employees? That is what i do. I do a great job selling my products too. Our job is to tell the customers if you like it please take one home. This is what i do and i sell probably more products then most CDS employees. If it was not for us Costco would not be selling as much as they do. You have to go to work wearing an army Helmut and bullet proof vest just to deal with 2, 000 customers. Many are mean and most never say Thank You. This is not an easy job and we get crap pay for this too. My complaint here is about certain Costco workers that think they are above us CDS workers. The way they look at us and talk behind our backs. Again if it was not for us Costco sales would be way down. Before starting work i was in the downstairs breakroom. I sat down to eat and in front of me was some phone chord. No one was sitting there. I moved the chord foreard then this bakery employees said'' I am sitting there'' in a weird rough way. I very nicely replied '' It's not the end of the world''. She roughly barked back '' YOU DON'T WANT TO GO THERE''. Ha i said nothing to stay humble. Complaining here instead of to a Manager is good enough for me. If i were to complain to a Manager that bakery person would get in trouble. Tired of this job anyway and need to find something else. My wife, soul mate was murdered 4 years ago which is the only reason i choose to do what i do because i feel i need to be around a lot of people. Once i find a new job goodbye Costco!

We've been using this for our cats for almost a year and we're happy with the product. Just recently bought two containers and they've changed the formula. The litter is bigger, doesn't clump at all, and doesn't reduce oder. It also stays wet so the cats paws and hair get stuck with wet litter if they ever use it right after another.. We'll be looking elsewhere for a new litter.

Costco.com order #[protected] order placed on 6/19/2019
I have pleased an order for a Whirlpool Washer and Dryer on 6/19/2019 and as of today 8/5/2019, I still did not receive the item yet. My tenants have put in more than $85.00 as of 8/2/2019. The delivery date has changed many times and several tracking numbers have sent to my house but the supervisor Richard W has no clue where is the item is and did not expedite the shipment process to make up the lost time. It is odd that Costco operator has stated he is the BEST in solving problems and I have an issue with that claim when he does not reply to my e-mails (documents) and calls. Instead, he took the easy way out and give this problem to another supervisor Letticia which making the problems as back to day 1 when I placed the order. The ETD keeps on changing and he has only called me twice and did not reply by e-mails either. I am not sure if this is just him or he did not have the tools to expedite shipping methods. It took my property manager about one hour to track down by calling JP Hunt, Costco, to locate the item and the delivery date has been changed AGAIN. To ship an item to Hawaii should not take this long because my last purchase of an LG 4 doors refrigerator only took 10 days to get here. I would like to suggest he must have other tools to expedite an item when someone dropped the ball to make up the time. He claims he does not know what happened, whee it missing item is, and refused to use other options. So I just have wait for more than 2 months or close to 3 months when it reached my tenants Sept when the order was placed on 6/19/2019.
See attachments for the first set of the tracking numbers.

Thank you
[protected]

Hello there

I brought a LG TV model 65SK8000PUA from Costco Fremont CA on 26-Jul- 2019 after being taken in by the $599.99 price put up in the rack. The price as advertised was valid till 27-Jul-2019. My wife paid for the tv in the counter and I was happy that we got a good deal since the online price for the same was exactly 100$ more. For a week I was under the impression that we had indeed paid 599.99 and not 699.99 as was advertised online, when I was talking to some of my friends that we got a good deal from costco. Thats when my wife told me that we were billed 699.99 and not 599.99. So I went back today and talked today to the customer care executive with the bill. She is asking for proof that it was indeed advertised for 599.99. The only proof I have is my friend and a store executive (who i can identify if I see him again)who verified the model no against the price tag in the rack. We cannot be photographing the price of every item we are purchasing in the store especially for the highly frequent visits we make to this store. I am sure the store has ways and means to keep track of price that a particular item was being sold for during a period and not expect the customer to provide a proof. I would be happy if that $100 is returned back to me as I feel now that I did not get what Costco promised(honouring the price advertised). In fact it is a trend in costco that its online price is always more than what we get at the store. Like today the same Product is sold online for $879.99 while the store price is 699.99 and this price is valid till 3-Aug-2019. Like wise I am certain that the online price of the item was 699.99 while it was 599.99 in store. In fact I was accompanied by a friend of mine who can vouch for our observation on that day and I am sure your records also would be the same. I am hoping for your sincere answer.

Regards
Anand Sitaram
Member ID: [protected]

Transaction was made with my wife's credentials Member ID: [protected]

Date of incident: 8-2-2019. Time: 12:12. OP#: 58 Name: Dave LA. The cashier was so busy discussing personal matters with the person assisting him that I felt invisible. When I told the assistant he could put my purchase in a box, he responded sarcastically: "Oh, can I?" They returned to their discussion, including their experiences in the "break room." I stopped at the desk on the way out to mention the lack of service to a young woman, who looked at my receipt and said she'd take care of it. When I went to leave the store, the person at the door looked at my receipt and said I had not been charged for all the items in my cart. Three items had not been rung up. I returned, voicing some concern about the waste of time. The young man who rang up the missing items took his time to discuss the problem with other people, even though I told him I was in a hurry and resented the imposition on my time. He repeatedly called me "Dear, " until I told him not to refer to me that way. I am a 66-year-old woman who expects better service and more respectful treatment. This person's name was OP #811, Wes.

This is the only kosher concord grape juice available. Cutting this from your inventory in favor of Kirkland Concord Grape Juice is a disservice to the Jewish community which Kirkland products support. The Kedem products are used year round, not just for Jewish holidays. Cutting this product eliminates a major reason Jewish families come to COSTCO, besides the other Kirkland Kosher products you provide. Please change your inventory system and reorder this product ASAP.

mbr# [protected]
DAVIDF KROMBACH ([protected]@shaareishamayim.com)
ALMELACH CATERERS

I buy Kirkland maple syrup regularly from Costco and use it regularly. We're towards the end of our current bottle and some solid blue colored substance came out. It looked like paper? With some flakes? I was completely disgusted and it has me questioning the brand and whether I should ever buy it again. I looked for a way to complain directly to Kirkland, but I couldn't find one. If you have a website to complain directly to them, could you please share that with me? Thank you.

[protected]@gmail.com

I purchased 4 tires at Costco.com on 7/9/19 and had them delivered to Costco Tire Center at the Syracuse, NY store. On 7/10/19 they were installed on my 2017 Cadillac XT5 with aluminum wheels. The wheels have a wheel lock and during installation i was brought into the shop because, I was told that there was no tool to remove the lock. I called Crest Cadillac the dealership to ask about that and was told that the cap is removed by any shop tool that fits. Morris then then told the mechanics that a 7/8 socket fits it. The following Tuesday it was noticed that 3 of the 4 wheels had gouges and that the chrome lug nuts were over torqued by using an oversized socket on them. I called the shop manager & was told that their shop noted damage prior to doing the work. I emailed pictures of the damage to the 3 damaged wheels and was told that their machines couldn't have done the damage and it looks like i hit a curb. The damage is too high on the wheels and not consistent with hitting a curb! The prior work done on the car has been by Crest Cadillac's shop.There was no prior damage! I talked to an assistant mgr. who was nice but could only repeat what the shop mgr. said and was told that the store mgr. is out of town for 2 weeks. I lease the car and was asking that they have the damage repaired. My membership #111839850377 invoice #11760032842 . Thank you, Paul Lanni,
[protected]@yahoo.com
Cell: [protected]

I would love for you to bring back the ice cream. The frozen yogurt now sucks! I miss the creamy twist ice cream. The acadi bowl is terrible! I want the ice cream back chocolate, vanilla, twist. I'm not the only one! I've actually stopped spending money in the deli for this reason. 🤦‍♀️ The frozen yogurt you have now is so disappointing! Also if you would add cheese burgers to this location I would start eating there and coke products! I need a Diet Coke after a long 2 hours of shopping and spending over $300 dollars. But really I want then ice cream back!
The location I shop at is South Ogden, Utah.

Costco advertises that Costco checks are cheeper than ordering them from the bank.
I agreed until I ordered 1000 checks and received two registers only.

I can record only 169 checks on each of the 2 registers I received but I need registers for approximately 1000 transactions.

When I called the company to ask for additional registers I was told I needed to pay for each one that I ordered.

Something is wrong with this. Inexpensive checks but not such a great deal when customers need to pay for registers to record for the given number of checks. Costco needs to remedy this inappropriate situation.

Customers should receive 3 registers to record the appoximately 1000 transactions not 2 registers to record only 338 of the 1000 checks.

Customers expect continued high standards and customer service from Costco. This service is unacceptable and needs to be remedied.

We had our air conditioner in Florida installed in 2016 through our Cisco store in Portchester NY. The people that installed our unit in Florida, Core Air Inc are no longer in business The evaporator could have rusted out and while honoring the part, total labor will be close to $1, 500.00. The unit is 3 years old. I am a long time business account of Costco and extremely upset. My only recourse is to tell you. Can anything be done about this. Your recommendation was Lennox. Terribly unfair for a unit to have problems 3 years in. Please contact me. Respectfully, Edward Rossi BTE Holdings. Account #[protected].

I ordered a 3 pc and a 7 pc outdoor patio set cost about 4K. I received notification for delivery because we purchased addition white glove for them to put together. I took the day off from work. 7/5/19 we received the 3 pc set not the 7 pc set. It is now July 22nd with no 7pc set or an eta on when we will be receiving it. The worst online experience I've ever had.

So my husband has been eating Kirkland Trail Mix during his ride home from work and told me today it has been making his stomach feel full and than he has to poop. My 2 year old daughter and I tried them today and we been in the bathroom all night... she has been crying and saying she has to popo... I had to put a pull up on her and she is potty trained. I'm like babe something is wrong with these... I threw the whole bag in trash...I hope it goes away

I shopped at Burbank costco in California yesterday.
This evening, someone from area code 818 called me around 5:30pm today. I was busy and didn't answer. After I checked the number found out it was from Costco so I called them back. I was thinking maybe I left my membership card or something. I forgot her name but someone from customer service asked me what payment method I used to pay yesterday. I said some cash and debit card and asked why. She said they are $280 short and that's the amount I paid yesterday so the reason to call me.
Holy [censored]! I asked her to check the video and she said she will. Who in the world employee didn't even check the video yet and called the customer they are 280dollars short?
I was busy with my childrens so hung up and I thought she was gonna call me back to apologize. But she didn't. Very very unpleasant experience with Costco. I'm thinking they called me because I'm Asian?

There is a new brand of mochi ice cream in stock, Bubbies. I loved your other brand but gave this a try.

1. It has triple packaging. A big box with three boxes boxes inside, then heavy plastic packaging inside that. Outrageous! Not environmentally good, Costco.

2. The mochi don't taste as good. The coating is too thick and it's too sweet. They're smaller too.

Bottomline, very disappointed. Go back to the other supplier.

I bought a refrigerator online June 5th 2019 it is now July 3rd 2019. I am complaining because I still don't have the refrigerator. The company that delivers for you innovelogistics is completely unacceptable. It took 2 weeks before they could deliver it then they don't give a time frame till the night before like someone has to take the entire day off to receive it. I called on Friday morning they told me it would be at 307pm, so I called my son to come over a little before then. They showed up at 230 and left at 245, my son arrived around the same time but they were gone. I called at 300pm they said they had left. I requested them to go back and deliver it, they told me I was the 7th person on the list and they were now on the 11th person. They must deliver very fast to be able to do that. Well once again it was scheduled for the 28th computers at the company went down several days prior unable to give time again. They would call me Thursday night between 6-9pm, but no call. I called them on Friday and called Costco about getting a time the best they could do is tell me they would give me an hour notice. There was never a call. Monday I call again they schedule for this Friday July 5th but no time frame. I would like to know who would ever put up with this. I am suppose to either take 3 days off work or have someone else to for something that doesn't seem I will ever get. This kind of service is unacceptable. So if anyone lives in Gold Canyon AZ never buy anything from Costco that has to be delivered it may never get to you.

I hope someone will listen,

Sharon Clemons

I am costco member from one year and always enjoy my shop here. But today i am really fade up from cashier rudeness. My cousin and me reach on cashier and according to rule i show her my card. She start scan my goods suddenly i get call one of my friend so i ask to my cousin pay for bill and i move 4 step from cashier and she refused to accept payment from my cousin card when he told her. Why you not accept my card for payment so she said card holder have to use his card for payment. I didn't understand when i pay for this membership that time no body tell me any this type of thing. It mean if my father came with me and he is not member of coscto he can't able to pay my bill from his card . Cashier name is satwinder

6/16/19 16:[protected]
Whse : 1017 Trm: 17 Trn: 363 OP: 128

I shopped Costco with my young son and husband. After paying/ getting through the register process/picking up our RING, we started walking toward the exit. I was holding my son's hand and my husband was pushing our cart. We paused to to the side talk to our son and within a minute an overloaded shopping cart smashed into me, hurting my left ankle and hurting my back that is fused with steel rods. The lady peaked out on the side of her cart because she couldn't see above the tall mass of purchases piled on her cart. I told her that she hurt me and that I have steel rods in my back. She said sorry twice and kept walking to the exit. EMPLOYEES SHOULD NOT pile purchases on a cart when the customer is a PETITE Asian lady. It's common sense. She also is at fault because NO ONE should push a cart if they CANNOT see what is in front of them. It's driving blind and led to me being hurt. My ankle is still in bad shape but because it was Father's Day and we were on our way to visit family, I did not want to complain to management and ruin my husband's special day. I am disappointed to say the least and would like management to view the video of my experience. NO ONE should go through such an ordeal that could have been avoided. -Veronica Padilla [protected]
[protected]@yahoo.com