Costco
Reviews and Complaints

Costco Case # 9618947, Supervisor Badge # 3675191

I purchased an Acer Switch 12 on 09/27/2016. It came with a one year manufacturer warranty and a one year Costco Concierge extension. On 05/28/2018, I began having trouble with my battery. I called Costco Concierge and explained that after 1/2 hour of use, the battery became too hot to touch, and that the unit died after an average of 1 hour 40 minutes. The product page says that the battery should last 5-6 hours. Additionally, the unit is taking in excess of 3 hours to fully charge.

When I contacted support on 05/29/2018, they told me that they were not responsible for the unit because it still had 112 days left of the manufacturers warranty and that Acer must have made an exception and extended the manufacturer's warranty for another year because it was purchased through Costco. I contacted the manufacturer both by phone, as well as looked up the serial number on the site, and it clearly says that the warranty expired on 08/25/2017 (I'm guessing when the unit was originally shipped to the warehouse).

Now I am in a position where I should have coverage, but Costco is saying it's not their problem, and Acer is saying it's out of warranty. Acer actually cares about their customers, and is agreeing to service the unit because it is a safety issue (which Costco doesn't seem to care about), but I refuse to pay for shipping when this is covered by Costco. The fact that your company refuses to resolve this problem and actually contact Acer or let me send the documentation from Acer is ridiculous. The response I got was, "If we need to send you something, we'll email you, but you can't send anything to us."

I am disgusted with Costco's disregard for its customers. Costco needs to take responsibility, and the refusal to do so is unacceptable.

If necessary, I will submit a demand letter and file a small claims dispute for the amount that I will have to lay out for shipping; it's the principle of the thing, and yes, I am aware that the cost to file the case would be the disputed amount, but Costco needs to understand that, especially when safety issues are involved, sometimes you need to do more than just believe your computer system regardless of other available information.

On may 29, around 5:40pm, my brother who is a member and I walked into the simi valley costco (2665 park center dr) to buy the $13 puma sandals. When my brother was looking at the sandals he realized he forgot his wallet and didn't have any cash on him so, I was like i'll pay with my debit card since we didn't want to waste any time going back home and coming back to costco later since we have a busy schedule. We get in line and the blonde cashier is like you cant pay with your card since he is the member not you. And I responded but he forgot his wallet and they are $13 sandals. And she is being rude and giving attitude and is like well I am going to call my super. So the super comes over and is like you can't pay with your card you have to use cash. And im like I only have my debit and credit card I don't have cash, but my debit card is basically cash because it's my money, plus it's just $13. Can't I just pay with my card. And he is was like well if you want we can hold these sandals for you when you come back later at night with his card. Something I have always loved about costco is their customer service and today I didn't not receive it. I understand if I was buying the product for my use or I was buying hundreds of dollars of groceries for myself then okay I shouldn't be able to use costco service since I am not a member but the sandals were my brothers and he is a member who just happened to forget his wallet. Like why couldn't I just pay using my card. It's not like we were stealing the item. And what irritated me more was just the attitude and rudeness from the blonde cashier and then the super. Seriously, individuals from thie location need to b retrained on how to deal with customers. Had they both been nice about it then we had moved on, but I can't deal with the rudeness.

We have shopped at the Costco Division street store since it opened in 1992. Over the years I have spent alot in the photo dept. & was recently told that when the new store will open in July there will NOT be a photo dept. - I cant imagine why you would be taking this service away from us. The dept is always busy & it is so convenient to get one or many photo prints in just minutes. And the employees are so helpful. I'm sure you will say that it all can be done online, but I know from alot of people that the online printing is confusing & No one wants to use it. Please tell me this isnt so & that you are including a "Photo Dept" in the new store. There is no where else to go & I need to print photos on a weekly basis. Thank you for listening ...Vicky P

There is an employee of the Twin Falls Costco who works there and will find information about married women and pursue them while he is off work. He is inappropriate and I have quit shopping there due to it. I spent over $1000 a month and since this started last year I have quit shopping there. I know I'm not the only one he has done this to. His name is Ben Olmstead at the Twin falls Costco.

We are sorely disappointed in the recipe change of this dip. It was a favorite go-to for us, and we always purchased it for parties and events. However, our last purchase was a huge let down. The Parmesan and cream cheese has been replaced with mostly mayo. I'm sure it's cheaper to make, but the taste or texture isn't even remotely appealing. We will not be purchasing this product again, unless by some miracle the company decides to make it with the original recipe.

Why have you stopped selling most of the kosher products. The American cheese, 407298, Empire Kosher chicken breast 45479, leg quarters 40816, and breast with ribs 45807 were all eliminated recently. They were very popular with large sales numbers.
I understood eliminating them from Kennesaw store but not perimeter store.
Please help, you have a lot of disapointed members.
Thanks in advance
Dr Gary Fish

On Wednesday, May 23 my husband purchased two Francesca gift cards and my daughter did also. We were going there for a birthday celebration, a party of seven, so these definitely would come in handy. We also had one card left from a previous purchase. When our bill came we gave the waiter five gift cards and our credit card to pay the rest of the balance. He returned and told us they were only allowed to apply two gift cards per table and gave us back our three gift cards. We were quite surprised at this because there is no disclosure written anywhere in Costco or on the gift cards that you are only allowed to use two cards per table. If we had known this before hand we would have not purchased the additional cards at $80 a set. We could have just applied that cash to our bill. It's not like these will go on used but it is just the principle of not knowing that you Are only allowed to use two gift cards per visit, per table . I just felt I needed to let someone know about this situation. I have also sent an email to the restaurant. Hopefully between Costco and Francesca's you can make the customer aware of this. Thank you for your time.

I have had the worst experience with returning, i bought a tv samsung a little over 2 years ago and it went out tvs should last longer than that. At time of purchase i wasnt aware of any kind of warranty nor did i see a sign. I come to return the product and your customer service gives me a card for concierge and tells me call them and see if theyll let you return. I call them there rude she hung up on me for being a lil upset her operator id#4374185 this has been the worst experience ever with your corporation

I was genuinely disappointed upon return from a vacation to learn that your Mocha Freeze price at your Food Court in Birmingham had doubled from $1.50 to $3.00! My wife and I joined Costco as Executive Members about two years ago after persuasive friends convinced us of the benefits, and we have been very happy to be in the Costco family. The Mocha Freeze has been a consistent pleasure on each visit for us with its reasonable price, great taste, and cool enhancement to the shopping day. For such an excellent company whose management places its customers first, this doubling of price seems highly inappropriate. Was this an error? I'm confident that we, as customers, realize that inflation and cost increases would certainly justify a cost increase to $2.00 per unit without causing significant negativity with customers, but $3.00? A Costo response to customers of "We heard you and, even with our increasing product and service costs, we desire for your Costco experience to be the very best; thus, we are rolling back the price of the Mocha Freeze to $2.00 effective July 4, 2018. It's time to Celebrate!" Thanks for your consideration.

[name removed]

I am an 80 year old man who comes down to Costco about once a month. It has been 40 years of great service. Today, in the afternoon an unfortunate incident occured.
I could not find my wife as I waited in the mid aisle. Finally noticed her checking out down the way.. As she has the credit card I went right up to the station and put my 7 items at the end of hers. . I did not crash the line as my wife had only half of the order processed. The woman behind her grumbled and I apologized and said I had been waiting.
The clerk scowled and started to berate me about items that I had duplicated that were in my basket. He harshly asked me what I planned to do with these. My wife answered we want to have them put back. It was like he was accusing us of trying to steal the items. I finally said, " In 40 years this was the first time that I have been treated rudely at a Costco." The guy was livid and threw up his arms and called out a number ... maybe #5. and left the station.
A calm and understanding ( I suppose manager) came and asked what happened. I told him everything and the air seemed to be clear. I would guess that the checker was at the end of his shift and was harried. After a long day of driving and shopping we hit the road for our 2.5 hour trip back to Mendocino. Irritated and a bit angry, but realizing that this was a first time happening in a long number of years of being a customer of Costco. Richard Karch, 937-0334. [protected]@mcn.org.

For almost twenty years I have fed my dogs the Costco Kirkland Chicken, Rice and Vegetable dog food. It's rated four out of five stars by the independent Dog Food Advisor. https://www.dogfoodadvisor.com/dog-food-reviews/kirkland-signature-dog-food/. All the way up to last year I was also feeding my puppies the Costco Kirkland Chicken, Rice and Vegetable puppy food to my puppies. That is rated 4 1/2 stars out of 5 by the Dog Food Advisor. Unfortunately last year you stopped carrying it at our Costco and you went to Nature's Domain Puppy Chicken and Pea. https://www.dogfoodadvisor.com/dog-food-reviews/natures-domain-dog-food/. Although rated four out of five stars, since that time I have three one year old puppies that I have kept to be hopefully added to my breeding program. They have been on this new puppy food their entire lives along with three litters of puppies sent out to clients that had their puppies raised on it. Many of these breedings have been repeat breedings which previously have had no issues. Until this year. All three of my puppies that I have kept that were feed the Nature's Domain puppy food are ten pounds underweight and below breed standard in height! Two puppies that I have sent home, although they had their hearts checked before they left my home and both parents have had their hearts cleared last year by a specialist approved by OFA, they have heart defects. One passed away at ten months old. The other is declining and is expected to "drop dead at any time", according to the doctors at Pullman University. There have also been some other issues that have shown up this past year that I have never had before.

Although the first thought is yes, these things happen in any breeding program, I am seeing more of this within the past year than at any time before in my 11 years of breeding Labrador Retrievers! After reading several articles about peas, it seems to make sense that the new dog food is the culprit. According the the articles, "Once lectins from the peas are in the blood stream they can attach themselves to tissues such as joints, thyroid, pancreas, and the intestinal villi therefore blocking the absorption of nutrients at a cellular level. The body's immune system can then send out antibodies to attack the protein along with the tissue it is attached to. Researchers believe this inflammatory process can lead to a multitude of inflammatory diseases including thyroid, diabetes, arthritis, and cardiovascular disease."

Although I have not been able to locate any of the actual studies, here are some of the articles:

https://www.allaboutdogfood.co.uk/articles/peas-and-lectins-and-what-they-mean-for-your-dog

https://drjeandoddspethealthresource.tumblr.com/post/140578288096/phytoestrogens-dog-cat#.Wv1_H4gvyUk

https://www.planetpaws.ca/2015/07/05/the-pea-problem-in-pet-food/

http://truthaboutpetfood.com/disappointing-trend-in-rising-pet-food-market/

Although I do believe the peas in the Nature's Domain Puppy Chicken and Pea puppy food have caused numerous health issues in my puppies and it has cost me thousands of dollars, I am not asking for a refund of any sort. I have been very happy for nearly twenty years with your Kirkland Signature Chicken, Rice and Vegetable puppy and dog food. However, I am extremely unhappy with the Nature's Domain Puppy Chicken and Pea puppy food. I will no longer purchase your Nature's Domain Puppy Chicken and Pea puppy food nor will I refer my clients to do the same. However, I ask that you once again carry the Kirkland Chicken, Rice and Vegetable puppy food at our Missoula, MT Costco. I would be happy to purchase it and once again refer my clients to purchase from you!

Good afternoon, the first Costco's I shopped at was In Mayfield Heights, Ohio 44124. I felt that they were very dry. Not friendly at all. So the next following week I decided to shop at store #1226. Experience was even worse. I was asked to provide my Costco's card when I walked in but no one else showed anything. Hmmmmm...Do I look like I shouldn't be in the store? Possibly maybe I appear like I cannot afford a Costco's card. I was told that Costco was a better store. I wish I could agree. BJ's and Sam's Club gave me better treatment. I refuse to shop in a store that doesn't value my money as a customer. My family and I will no longer be shopping at Costco's. Please cancel my membership and refund my money back.

I'm so disgusted by this ready pac salad that I purchased at Costco Iwilei. At first I thought it was an organic black bean in my salad but it was an actual dead worm. It's so gross. Of course I threw the salad away, but I did take pictures. I also dont have a reciept because I bought this 2 weeks ago- I'm sure you could also look up my purchases if you needed too. I also sent a consumer's complaint to the readypac company. I'm not asking for anything, I just thought I'd let you know.

I have my brother and his wife coming to live with me for a few months so i ordered two Alera Garment Racks from costco.com so that they would have somewhere to hang their clothes. Order was placed May 1, 2018 and it said that it would take 1-3 days. It is now May 14 and i still haven't received it. I received one of the two on May 11. I've been calling both Costco and T-force (delivery service) almost everyday to try and resolve this. It looks like Costco only sent one piece to T-force or T-force lost one. I can't figure out which is correct because both companies blame the other for the mistake. Regardless, i have mountains of clothes on the floor and i wish i would've just gone out to Bed Bath and Beyond and picked the racks up. Everytime i call, they tell me they will look into it and call in tomorrow. Now Costco tells me they can UPS it. I'm thinking why didn't they do that first then? Or even maybe after the first 5 times i called? Now my brother has gone out and bought a cheap temporary closet from Target. At the end, we spent more to waste time, stress over bad service and still not have the product we needed.

On Friday May 11th Mother's Day flowers were delivered to my house. They were shipped by Kendal Floral Supply 1660 Kellogg Avenue in CA zip 92008. My daughter who lives in New York had them sent. I told my daughter they were fine because I didn't want to hurt her feelings but the truth be told they were far from it.
They were a bunch of tulips and the leaves were anywhere from pale green to yellow with dirt in the leaves. The buds were closed but the edges had dried out and when they opened the petals started falling off. I followed the delivery instructions and cut the tips added and mix the floral packet in water. I am a costco member and so is my daughter. We trust costco quality whether it is a kirkland product or other. My only reason for contacting you is to let you know this supplier does not deliver costco quality. Purchase order 0084708652075 customer ord 702277675 vender 94969 costco item 1219817.

I purchased Kirkland ProteinBars approximately two weeks ago and have largely enjoyed them however, I received two bars in the box of 20 that did not have any chocolate chips in it. While the bar is good, the chocolate chips are definitely the best part of the protein bars. I am worried that there are more in the box that do not have chocolate chips.

Today my cousin Matthew Bayley-Hay and I went to Costco for my handicap uncle, Mark Bayley-Hay. Upon arriving the woman at the door asked to see our membership card, which my cousin went to hand her and she waved us in, never looking at it. We shopped during a very busy time for over two hours. We had about $300+ of food and they refused to serve us w/my uncles membership, UNLESS we used cash only. Insinuating we had stolen cards. We explained that my uncle was ill and couldn't come himself and they insisted if we had ONLY CASH could we purchase anything. First of all, why cash only? Because the man on the card was black? My cousin is light skinned and I'm Cuban? I am appalled at how we were treated. I wish I'd have taken the mans name who mistreated us but I was trying to leave before he insulted us any further...making a huge scene and saying over and over DO YOU HAVE CASH? Marthew said I can pay for it with a debit card. It's my disabled father, we have the same last name. The man AGAIN demanded cash as though his debit card was stolen. If my uncle was a healthy man, I'd ask him to go as far away from Costco as he could! Unfortunately, he's not, so the closest is best for him. He is at times (like now) recovering from surgery and can't get out of the house. I understand your policies and card sharing isn't allowed but to stand there and say they'd let us purchase the items only with cash is both insulting and degrading! I think the person at the door should do their job and screen, actually look at the cards and if you can't purchase anything then tell the person BEFORE you spend two hours finding things you need to purchase. I also believe the person who makes the decisions or decided to then, should be told to have a bit more consideration for people and not raise his voice repeatedly saying CASH ONLY! Matthew had a perfectly good debit card. Your associate can break the rules and allow us to purchase items but only with cash as though we were thieves of debit cards. How unprofessional can you get?
I feel as though my cousin was discriminated against due to our skin color. The fact that my uncle Mark is a black man and my cousin is light skin and I'm a Hispanic woman is the only reason that man demanded cash. Why couldn't he take a debit card (equivalent to cash) be used? He said how are you paying? What difference does that make? I'm sick to my stomach as he also kept asking does she have one? Does she have one? We'd already given him the card showed ID which shows the same last name and address, explained my uncle was unable to shop himself.

I am unsure if I'll ever shop at Costco's. Or have my uncle get me anything there anymore.

Pembroke Pines, Florida is a beautiful place and I expected more of the people here. I'm not sure if he acted upon his own judgement or your policies, either way, I'm so upset. My cousin feels discriminated against as do I. I thought this was 2018 and humans knew how to treat each other. This has been humiliating, degrading and insulting.

With all due respect for you as you are here to listen and weren't involved,

Susan Tower
[protected]
[protected]@icloud.com

I bought an iPhone at Costco in South Ogden, Utah, today. A young woman named Hailey was the employee in the Wireless Department who helped me. As she went through the provisions that I was to initial and sign in the paperwork, she said that I was already covered by some program (jump?) which, as I understood it, provided insurance for my phone and also allowed me to upgrade my phone annually. I wasn't aware of that, so I asked her about the details. She looked up my account and concluded that I really wasn't covered by the program, which was fine because I wasn't expecting to be. So I asked her if any of the provisions I had initialed were incorrect, since the facts were different than she had explained. She apparently took umbrage at my question, because she very rudely got in my face about how everything was correct, I was paid in full and therefore (I assume) ineligible for the program. I wasn't inclined to argue with this twit, so I just walked away as she glared at me. It is not uncommon for millennials like her to be dismissive of us stupid baby boomers, but this behavior seems inappropriate when dealing with a customer. She needs to be taught some customer relations skills and some simple good manners generally.

Dear costco.
My name is blake harris. I was at your store in greenville, sc on may 9th 13:40. This is a costumer complaint. I had a screw in my back left tire and it was leaking really fast. The time was around 12:30. I walked into costco after parking my car next to the tire shop outside. I asked the lady at the deck if I could get my tire fix whatever needed to be done with it. Then went to ask her manager if they could help me in a timely manner. Giving I needed to pick my kids up at 2:30. Then she told me it would be a 2hr wait. I said to her, can they please just change it to the spare tire for me. Till I can get back with my kids and then they could fix it. She asked the manager again and he said no. They could not have time for me. I said I can't believe I can't get any help in this situation that i'm on right now and said i'll have to change it my self in the parking lot where it sits because i'm not driving on a flat tire. I walked to my car and proceeded to change my tire. I was getting my spare tire down from under the car and the tire manager walked outside and told me I needed to move my car because I couldn't park their. I said excuse me. He said again if you don't move the car when have to call for someone to move it. I told him I don't car what he did. Call the cops if you have to. I've got to change this tire since y'all can't do it at all. Then he said. Well we can it just might take 45min if we can even get to it. I said what, I need a guarantee that y'all can at least change it for me. He said he could not guarantee me they could. The I said i'll just change it. Then again told me I could not change my tire right where I was. I told him I had no choice. Do what you got to do. He said i'm trying to help and said no your making it worse. He then he said if you want us to do the spare just leave it right their and we'll do it. I've got a car coming off bay 4 and we could change it fast. I said I thought you did not have time. Then he said I don't car what you do, I don't have to help you at all. At this point I was really mad. I just told him to change it for that fine. I've got a baby in the car anyways. I drop the spare tire for the tire shop and went inside to shop and pay for my tire fix. Then! It started again when the shop manager called me about 30-40min later. The shop manager told me the tire was demanded unsafe to be fixed and they do not have any in stock. Then he said, my spare tire did not fit my car at all the lug nut size patterns did not line up. I was really. What can I do now. The shop manager told me he put air back in the tire and I could take it to a gmc dealership to have them fix everything. I said ok I guess I can try that. As I was leaving costco with my baby, on a tire that is going flat. I went to discount tire that was right down the road. Because I don't think I could have made it to a gmc dealership. They looked at it and repaired it and even put the spare tire on my car. Note: my spare tire fit just fine. Even got a picture with it on my car. They had the tire and everything fix in least then 3min on top of all of that. So, the manager at your tire center in greenville, sc lied to me. I then I called the store to talk to a manager on duty. Daniel the market manager told me he was very sorry to hear about what happened in his store and that would not have taken place the way it did. Then told me he was going to follow up with the tire shop manager boss and his boss would call me back with in 24hr about this complaint. I told him thank you for understanding my complaint and look forward to talking to the other manager when he calls me back.
This is the end of the conversation that i've had with anyone with costco and I writing this to inform costco what very bad customer experience i've had. My membership number is #[protected]
My invoice number is [protected] where they charge me for the repair that did not even take place. Thank you for your time.

Blake harris

Abdul Majeed

On May 7th, 2018, I went to Costco to get my medicine from the pharmacy. There I did not appreciate the negligence and rudeness of the staff. I was the first in line to receive my medicine but the pharmacy employee, Chelan. U completely ignored me and asked for the person behind me in line to step up so that she could assist her instead. The person behind me and I were in line for the same exact reason but Chelan was showing bias against me which was extremely degrading and rude. This is not the first time I have encountered this person. There have been other times where she has ignored me or not given me the proper service required. I do not appreciate this kind of ignorance by the employees and I would like for action to be taken.