Costco
Reviews and Complaints

I purchased 2 identical sleep science 8" mattresses back in June of 2017, one for me and one for my friend (we are on the same membership). We purchased them for our travel trailers, so they didn't get really much use... In fact he used his maybe 2 or 3 times and didn't like it because it bottomed out... He went to return it last Saturday, January 27th, at the Costco in East Wenatchee, wa. And the lady denied the return stating that they couldn't accept it as a return because it had a stain on it (really was a small mark that was dirty, but wouldn't call it a stain), and she was pretty rude about it... Almost like she was looking for any reason to not take it... I've been a Costco member for over 15 years, but my friend got so upset about how the lady treated us, that he threw away his Costco card and vows to never go back... We spend thousands there every year, but I'm afraid that this is my last...

I arrived to Costco photo dept to pick up mu order at 330pm on Jan27 and experienced the very very worst customer service i have ever had a Costco. I habe been a customer over 25 years and never had i come across such a rude associate. I arrived gave my order number and first thing out of her mouth was i dont care about number whats your name. I gave my name and she said well whats in your order. I started by saying 2 canvas...as she walks away from me to go grab a box and doesn't allow me to finish what she had asked me. Then she scans box and i let her know i have a photo besides canvas and she states why didn't you tell me that before. I say excuse me, then she goes to photos and says whats the nAme again. I give her my name she grabd photo then comes to register and starts to scan order. I say please hold on can my father and i please see the canvass' cuz we just receieved a horrible order from Walgreens. She states well it doesnt matter if you don't like it because we get from a third party and you would have to pay then request a refund through 3rd party. I stated can we just see thme and she said she could open pkg. My dad then pulled out a pocket knife and opened pkt. He and i were pleased with canvas photos and i told her that and my poor dad starts to tell her what was wrong with our previous order and she cuts him off half sentence to give us our total. Totally rude. I was so upset i didnt want to shop after that but my dad needed items for house so i let him shop but i wasnt going to guve Costco another penny that day. Rude customer service makes you not want to return.

I was at the Lake Elsinore, CA store checking out around 5:30pm this evening. I gave my Citibank Credit Card to the cashier as I know they need to scan it. After scanning she yelled out "I have a floater". Both registers nearby were open and each line had at least 3 customers in each line. LOTS of people around. I noticed the cashier had set MY credit card near her scanner. I picked it up and inserted into the payment terminal. Another Costco employee walked up and said, "you have a floater"? The cashier asked me for MY credit card. Without thinking this thru I sheepishly handed her MY credit card. The lady walked away. The cashier annouced my total and then handed me my receipt. I asked where MY credit card was at and the cashier motioned to the lady who was busy pushing buttons on a computer. I asked the cashier if my card had been charged and she said yes. As I fought through the crowd with my $170+ frozen and refrigerated items, feeling like a salmon swimming up stream, I could she the lady working away on a computer. I WAS NOT HAPPY! What was she doing with MY credit card. Was she duplicating the card, was she charging items on my card. No, she wanted to sell me another membership. Your company needs to rethink taking customers PERSONAL credit cards out of their possession in a time where FRAUD happens every second of the day. I AM NOT HAPPY! I told the gal no and walked away. I could hear the gal say, "well ok then". I was LIVID walking out of your store. I would have taken the time to speak to the manager but I had already stood in line for 10 minutes and wanted to get my perishible food home. PLEASE PUT A STOP TO THIS method of membership sales. If a customer wants a different membership they will visit your customer service counter with the BIG membership signs hanging on the way.

Yesterday was the second time this employee refused to help us. HER NAME IS ALI, at the Merced Costco. The first time it happened, I was looking for a particular brand and size pants and she was on the next table folding clothes, I came up to her, asked my question and immediately she said "oh we dont do that". I was so surprised because I have been to many different Costco locations especially in Southern California and they all have excellent customer service. I actually have never heard anybody said NO. They would either find a way or say that they would find out for me or woyld help me to look for that. But this ALI person, she flat out said NO. And then yesterday, I went up to her again and asked if there was still a particular size shoe in a specific brand and she flat out said NO. All they have would be whatever is on the floor. I had to ask her if they dont physically help to look for the size only because the shoes I found in boxes did not fit the description and size printed outside of the boxes.

She has horrible customer service! HORRIBLE! What happened to the COSTCO tagline "customer satisfaction GUARANTEED"?

I was extremely upset to hear that you will be eliminating cigarette sales to public in the near future. That is the only reason I shop at your Burbank store. You also stopped carrying the Kirkland decaf coffee at that store so and have been raising prices on many items I pick up when I go in to buy my cigarettes and coffee. I question whether I will renew my membership. I may get used to shopping at other stores that carry the products I would otherwise buy at Costco. Why don't you sell cigarettes at certain "hub" stores, i.e. Burbank being a hub, one in south LA, one in south beach area, etc.? And don't reply, if you do, about my health. I am 70 and will do what I do at this stage of the game. I am also politically incorrect and proud of it.

Hello I am very upset about service in carolina puerto rico cosco. I bought 4 new tires & was treated very well during the sale after agent told me that I had a appointment I arrived days later & had to make a 35min line because there was only one costumer service agent I only had 2 customer before me. Agent was really nice but was multitasking constanly laking in a good customer service my appointment was at 5pm and they made me wait until closing time to tell me There was no time to have my tires instaled They did not give me additional options & i wasted 5 hours without any meal of my time for no service, even tho I paid 500$ in tires.i am very disappointed in the service & will never purshase tires in cosco again.

Wheaten store location 1124 food consesstion on January 23 about 13:45 I was standing to pick up my order at the pickup area the cashier was servings the others for new order. Patiently I was waiting until someone come to the pick up area the lady was standing behind me called the cashier the intersting part is the cashier ignoring me and looked to the customers behind me I said " excuse me I was here before her. And second time I was ignored then the cashier handed the order for the others customer. The cashier I noticed deliberately she hide her name tag. I never have such bad experience in Costco. Finally she handed my order without looking me and asked me the receipt for my order usually the put some markup by scratching useing nails. an employee if she is not un happy serving others let her quit there are tons of people out of work who needs to work.
For your reference this the cashier
She's is tall Black African decent she was working at the terminal beside the pickup order

I bought K-Guard shoes before Christmas at the Durham, NC, store. They were handsome and seemed ruggedly constructed. Today (1/22/2018) I looked at the soles and they are worn through, even though I alternated wearing them with three other pairs. No one should buy them! They are awful. The top of the shoes looks alright but the black sole is a thin covering that will disappear with almost no use. I am requesting a refund.

Mbr #[protected]

Your Costco store in laurel mad has got to be the most incompetent Costco I have ever dealt with. The workers there are rude and behave like they don't want to work or give decent customer service. Costco needs corporate's help to get it back to its better reputation.
I have had memberships to all three big [censor]house stores out there;Sams, BJs, and of course Costco.
If I had to rate these store from best/luxury to worst/ghetto it would go like this for the most part
Costco =10/10
Sams =7/10
BJs=3/10

there is an exception to the rule here and that is with the store in laurel md
the last time I was there was over ten years ago returning something after a long debate of why I'm returning a item. he reluctantly refunded me with a merchandise credit my money.
Based on that negative experience which I have never had with Costco in
the past I have decided to never return to that Costco in Laurel MD ever again.

Fast fwd 10 years and we decided to stop into Costco to eat
and without going into detail of the incident my wife was treated at the food court like she was a foreign unwanted refugee.

Corporate headquarters needs to do something about this.
If I may suggest
have the CEO or someone who can actually make positive changes in the system/store go undercover as customer dressed and made up like a foreigner and see for themselves how bad it is in there.
Another suggestion would be to do the same as a undercover employee with hidden cameras on the person to get a real feel of what we as customers are having to tolerate on a daily basis.
I do not suggest undercover boss because anyone can or will behave in their best behavior when there is a camera looking a them so I don't recommend going that route.

Order # [protected] at the San Francisco Costco 450 10th street

on1/16/18 for 2 prints 4 x "6."

Order picked up on 1/19/18-when brought home and attempted to place in frame-they were found to be too small, they were measured and found to be 4 x "5". Photo Dept was called and said something about the machine not printing the right size.
My question was why didnt they correct it or tell me when I picked them up that they were NOT the size that was ordered.
I was told that they could not mail correct size prints.

NO CORRECT CATEGORY LISTED BELOW !

I recently purchased some bagels from Costco on (1/10). About 4 days after the purchase, I noticed that the bagels began to mold at a great rate despite being kept in a clean and sealed environment. This is simply unacceptable. I don't feel safe purchasing pastries from Costco anymore if this is the quality that you are providing as if I didn't notice I could have easily become very sick or even worse. I would like a refund on these bagels as I was not able to eat any of them. I have attached photos of the bagels below.

January 17th Costco in Kauai Hawaii store #640 i phoned specifically to see if they had a PlayStation 4 that came with the game Star Wars that was advertised on the website. I was told yes. I came and I purchased a Costco card as I was not a member. The console was there advertised for $289 with the game Battlefront 2. When I took the Box up to pay I was told it didn't come with the game that was an old sign from Christmas. I asked if they would honor the advertisement they said they would not though the game was right next to the consoles. If I'd have known that I never would have wasted the $60 and purchased the Costco card in the first place the console is supposed to be for my nephew who lives on island and I'm leaving tomorrow so I have no choice but to buy it without the game.

This company misrepresented their product at a very busy time at Costco. I have found myself over charged an additional charge for getting a bill. I can't believe that Costco would permit a company like this to take advantage of its customers. I asked explicit questions and told the salesperson who was actively on the floor at Costco that I only needed a couple bottles per month. They over delivered and despite calls to them which were never returned I kept on being billed. They are bad scene at Costco.

The employee who attended me at checkout was really rude, gave me attitude and made me feel uncomfortable. I have never experienced anything like this, especially at a store that I really like. He laughed at me for a mistake I made with my credit card and told me - quoting him "you're making my job more difficult Silvia." Not only did he laugh at a customer but he made it seem that because of my race I was not able to understand, which is not the case. There were customers ahead of me whereas he was treating nicely and with respect.
Employee name : Rob S
Operator #6

On Monday, Jan 15, 2018 at around 6:30 pm, I observed a Costco food attendant by the name of Matthew, handle food with the same gloves he was using at the register to handle money, credit cards, etc. I watched him with 4 customers and he repeatedly handled the hot dog buns without changing his gloves. This is not hygienic and is unacceptable. I am bringing this to your attention in hopes that this will be corrected. I thank you in advance for your attention to this matter.

Hello
My member # is [protected], Tommy Lee
I was at the Westbury store on 1/14/18, completed shopping and when I arrived home and took a closer look at the receipt I noticed I was billed for 2 1087748 protein bars when I only purchased 1. I was also billed for 2 1006641 pita chicken sandwiches but 1 was refunded. The Tran. ID is [protected]. I would like this resolved online through a refund as I do not have the time to drive 30 minutes there wait 1 hour then drive back

Been coming to Costco for years, I understand the cashier / sacker duo. The cashier Alex, was without a sacker, stacked the items up without moving a single inch. Called over to the manager and yelled for help. And after waiting, he finally started to help fill the basket. It was like pulling teeth getting him to help. He never smiles and overall, was very rude to my family and his fellow coworkers.

The cashier is rushing customer to slide the credit card, and i realized i have a gift card to use and i asked him to cancel the transaction. So I can use my gift card. he said No and ask me to use next time. I am very unhappy with this kind of customer service. this is the only company does not allow customer to change payment option. He said " No mom, once you slide that is it, I refused to sign.His name is Issac A at the 880 Russell Ave. Gaithersburg Md 20879

In 9/2017 I bought a Verizon iPhone plus from Costco in Allentown, PA (receipt attached)
In 11/2017, after 2 months I tried to return it and exchange it for iPhone X at Costco Westbury NY. (Within the 3 MO return window) Alexandra (her card attached) refused and said I could return only within 2 weeks because I have a contract with Verizon. She insisted that if I wAnt to exchange it Verizon will give me credit for half the rate phone price. I contacted Verizon they said I should contact Costco.
I believed her and I took her words as a fact.
While shopping in another Costco (after the 90 days return window expired) I told this issue to the sales person in Verizon booth, he said that's not true and Costco should have accepted the return and exchange and I would continue paying the new phone to Verizon and that's what I wanted. I know and I told "Alexandra" that I don't want a refund for the installments I paid Verizon because I used the phone. She said no, it is impossible to exchange it.

What I want now to resolve this is to exchange my iPhone 8 Plus to iPhone X. I don't need any refunds. I will continue paying installments to Verizon.

Thank you for your attention to this matter.
Sincerely
Ali Aziz