Costco
Reviews and Complaints

On 3-17-18 I took my vehicle in to get new tires I have purchased for new Bridgestone tires from Costco I was there at 12:30 drop my car off at three and a half hours after they called me I picked up the vehicle took the vehicle home and had a flat passenger side rear tire so I called in the morning they said bring the vehicle in and they will take care of it. I had to put a spare tire on drove the vehicle to Costco had to wait two and a half hours because they didn't have the tire they had to go to a different location by the time I took my vehicle back it was almost 3 hours I bought the tire for 670 bucks I should have went to American Tires they have better customer service and within 2 hours they would have had my tires installed for the same price price match guaranteed.
After waiting for almost 3 hours only thing that Costco manager could offer me is 4 months off extension on my membership.
If it was some other location they would have at least $250 out for the inconvenience number one inconvenience was for me to change it to a spare spend my time putting on a spare number to inconvenience was me spending almost two and a half hours on a Sunday just to get to work done right. Is being a loyal member in a customer to Costco I don't think anyone should deserve a customer service like that that takes almost a whole day to get a tire without any discount on the tire . The way I see it Costco should have had charged me for three tires and gave me the 4th one free because it wasn't my fault because it was a defective Tire from Bridgestone Costco should have checked the tires first before they handed me the vehicle ..

1001 Metro Center Blvd
Foster City, CA 94404
United States
I came in at Costco on 3/18/18 at about 3:20PM and the Mexican lady at the front with a vest and a striped long sleeved, about 5'3 brown hair, a little thick build, instantly looked at me and my family, with no smile on her face or even a greet and said "NO PETS ALLOWED!" Very rude how she encountered and came across violating the law of my ESA puppy. I even have my ESA letter as proof. My puppy was on a leash and carried in my arms. She disappointed me and my family, my sister had to bring my pet back to the car. We have been to Costco countless times and and never encountered a situation like this before. Employees at other locations have welcomed and even approached my puppy by petting him. This Foster City location has no respect. Will not be returning to Costco anymore, not with this type of service and violations occurring.

Bay home and Window provided Terrible service.

It took over a month to get the appointment. I got cancelled for the first appointment. And the designer was no show for the second appointment. The so called designer's name is Angel Wolf.

The customer service representative is not helpful either. No information provided, and no apology when I called

I discovered fraudulent charges on my card. It has taken days to try to get a new card and I get the complete run around with Citi. Different people give me different responses. They supposedly sent me a replacement card, but I never received it. Now I am trying hard to get a replacement for the replacement but they say it will not take at least 48 hrs to process.
Ridiculous. When I had this problem with American Express they were wonderful and I had a new card the next day.
Please reconsider your association with Citi.
I like having a costco credit card, but do not like having to deal with Citi
They do not live up to the standards of your company.
You should not be known for Horrible customer service

Today 03/10/2018, I purchased from Costco Dubliner 100% Natural Cheese with an expiration date of 09/27/2018. Got home, opened the package and there was black mold everywhere! I have heard stories about fish and other products but I have never experienced it myself until today. Our health and our family's health in not important, as long as they are making money!
Client number [protected]

Following Sent to Robert Armstrong, Costco New Orleans

Dear Mr. Armstrong,

I am a loyal Costco member and think Costco is great. I shop with you at least two times a week at Nola Costco. Having moved to New Orleans from California, although there are differences, Costco offers an excellent package and generally has exceptionally good employees.

I wear hearing aids, had shopped for new ones in Marin Costco, and realizing I was soon moving, I checked out your hearing aid department in Nola. I run an art gallery and like you, manage employees.

My repeated experiences with your hearing aid dept. staff are abysmal. Now shopping for new hearing aids, once again I had the Costco Nola Hearing Aid Dept. Experience. I'll be straightforward.

You have two employees who work there. One, apparently not the practitioner, has the job to Do NOTHING. She scowls when is interrupted from her conversation with the other employee and does all possible to make customers uncomfortable and go away. If one insists, she might do something, then goes back to scowling. She should be reassigned to the backroom shipping department where she does NOT deal with customers.

The other, seemingly the practitioner, when interrupting their conversation to ask some questions comparing hearing aids, is brighter, but less than friendly. Since I am comparing your products with other companies, getting info was like pulling teeth. She will only answer specific questions and offer NO advice, suggestions or any friendliness whatsoever. In fact, when directed to your hearing aid info rack (you sell six brands) I asked her which does she prefer. Her answer was she REFUSED to answer that because she wasn't allowed to, and I'd have to try them out. In past visits to that dept. the responses were always similar. I could go in to buy one item at Costco, hearing aid batteries, they would point them out and not bother to tell me that if I only was buying one item I could pay for there. So the first time I stood on the checkout line with my one item because IT WAS TOO MUCH WORK FOR YOUR HEARING AID STAFF TO RING IT UP.

Look, I went to Marin County California Costco hearing aid dept. They acted like the LIKED me. They were helpful and friendly. Marin Employees, like most of your NOLA Costco employees, are helpful. Would I trust these people with my hearing aids? Because of this staff, I must purchase my new hearing aids from an alternate vendor, or fly to a Costco in California which is ridiculous. If your hearing aid dept is not selling, the primary reason is your hearing aid staff doesn't want any customers.

The store stopped refrigerating blueberries and strawberries, fruits which normally turn within 1 week. Instead, they keep them in the middle of the store, unrefrigerated, which will make them spoil quicker. I was there 2 weeks ago and many of the units of strawberries were spoiling already. Many units of blueberries were getting moldy. Please go back to refrigerating these fruits.

I moved into a house and got a package deal getting Direct TV and Internet. I was told that I would get a deal paying $96.00 for cable and internet. While the cable installation was a complete disaster, it was fixed. My current issue comes with internet. I was promised to have up to 50mps. I only get 5mbps and each company is blaming each other. I visit the people who sold me the package at Costco and they keep saying they are going to send it to their supervisor. Nothing has been fixed and it has been months since I got my package. I am stuck with a 2 year contact and I cannot get out of anything. It saddens me because I love Costco. However, I need to inform you that Direct Tv and At&T should not be in your store due to their customer service and lack of ownership for problems.

I recently purchased two double packs of this bacon from Costco which I love and buy weekly. For some reason the packaging was different, there were no ziplocks to reseal the pack after taking some out. That was unusual and annoying but didn't bother me much. Then I tried to remove some of the bacon slices from the pack to cook it, and it basically disintegrated into many pieces and was impossible to cook or eat. I'm submitting this complaint to ask if it was just a bad batch or if you guys are trying to save money by using different packaging and supplier. Many people loved the way it was, so hopefully no change has occurred and it was just random. But if this continues I garauntee you will see sales drop for this product. Any information you can provide for this would be appreciated. Thank you

i refill gas at 135167 Costco 306, 23 Bridgewell place, Clifton, NJ on 02/25/2018 at 17.16 pm vide invoice no.92766.
Total Gas loaded 8.535 Gallons from pump 07 and amount for which comes to $20.30.
for making this payment i gave my visa card.
while going through my Bank statement it was noticed that my ac gets debited for $20.30 and $25.48.
kindly refund the $25.48 immediately, as this payment does not belongs to me.
Thanks,
Milan
[protected]

RE: Hearing aid appointment request
I stepped up to the counter where all service folks were with customers.
Waited patiently, no hurry. A woman stepped behind the counter and just
stood there. Now she's staring at me but not one comment. I'm a little uncomfortable, had no idea
who she was. Finally she approached me and said "Have you been helped?"
Julia quickly set up an appointment and handed me the card. Not one smile,
no comments. I thanked her and left. No thank you. I felt she was far too rude to be employed at Costco who has an excellent customer service base.
Spent some time pondering my cancelling of the appointment as I felt she was
in the wrong job. I have a history of banking customer services. I can tell who's been trained and who's not. Next day I made another app with a different employee. I feel Julia Bytnar was not supporting Costco and let you all down. Thanks for listening. I'll be back!

We've been dealing with the Charlottesville VA costco pharmacy for years. This year we changed drug plan carriers. When we tried to fill our usual prescription, we were told (A) this plan doesn't cover that drug but Medicare Part B does, and (B) costco pharmacy doesn't bill Medicare so the price is the through-the-roof cash price. When we went elsewhere, we learned that costco is the ONLY pharmacy in town that won't bill Medicare for Part B coverage. Wonder if it's just our costco, or all of them. Pretty quirky bunch, costco management.

I purchased these snack size cucumbers on feb 24th from avon costco, ma. When I opened the pack at home, most of them were stale like they are very old and had developed a smell like very old cucumbers do. The tips were dark in color and they had started to go bad. I checked the date and they were packed on 9th feb. Not sure why such a old packaged product was even selling at the warehouse. This is cheating the customers. The trust that we will get a good product from costco is not there anymore seems like

Worst experience ever had a bad run in with an employee under the name of Brandon Wilmore. He was very rude and disrespectful to me as a woman and i will make sure that this gets to the people over him so the proper
consequence can be given. I was at the Richmond location by the galleria when this situation occurred and something needs to be done before me and my family can return to the store.

I never believed there'd be the day I'd be so unhappy with Costco. It used to be my go to place for everything. People joked my house was, "by Costco". I'd tell everyone about the outstanding quality and service offered and that membership was a no brainer.
Over the years, my loud praises have dwindled and caveats began to be thrown in. I've had a few experiences with Costco that have caused me a high level of cost and inconvenience. And worse, there stellar image of making everything right was tarnished right and left.
One of the huge and costly in many ways purchases was my previous laptop computer. I travel a lot so didn't realized the wireless adapter (or such) wasn't working properly until it was out of the 3 month warranty where I could return the computer for another. I thought it just had to do with the situations of my travel. I spent untold hours and months with Costco concierge to try everything they could to make it work. It never worked completely properly. Costco knew it was defective. The people I dealt with did everything that they were allowed to. Knowing the computer was faulty, my circumstances and all I'd been through, one would think Costco would do the right thing and replace the computer. But no, I had to live my life of extensive travel with "bunny ears" - an external receiver for wi-fi telling everyone who asked my story for years.
You'd think I'd have learned my lesson when it was time to get another computer. I guess I try to think the best of people and companies. I figured my past experience was a fluke and it couldn't possibly happen again. In good faith, I bought another laptop from Costco. As usual, I was travelling a lot. The computer was doing some funky things but I didn't have time or an internet connection for hours that I could be on the phone with Costco Concierge. Finally, when I did have time, I spend hours and hours with a rep having me do things totally irrelevant to what was wrong because it was part of their required procedure. She was supposed to call me back the next day but instead I got a call weeks later. I could write a book about this experience but want to keep it shorter here. I do have it all documented though.
Trying to make a long story shorter, I had my computer experts try to help me as I needed to get on the road asap. My life is pretty much on my computer. I don't use a smartphone and I operate everything I do through my computer. They did their best (and they are acclaimed IT experts in the Los Angeles area), but finally broke the news to me it would need to get sent to Dell. Dell has had it for weeks. I'd think they would be embarrassed about it!
So, the keyboard was malfunctioning, as well as the touchpad, the monitor and SD card port. Costco knows this is a lemon and still won't exchange it. I know we could get Costco Concierge more involved but they would just make calls trying to speed up the process. They wouldn't say, "I know this has been totally unreasonable and we are giving you a new computer." Even if they did that, it would not repair what I've been through!
I have been a month without my computer. This has added to untold expenses, changes of plans, problems with travel, excessive hours using alternate means of communication and business problems. I really wish Costco would go back to the days they really cared about their customers and bent over backwards to appreciate and take care of them!

I have been ordering my photo books for the last 10 years. Two weeks ago, I have placed my order and I now see that the 8x11 photo book now comes in 2 packs. I called customer service and was assured I would not be charged 2 packs unless I put a quantity on the copy. Today, February 19, I picked up my order and was frustrated that I have a copy of everything I ordered which I do not want. Whoever thought of this: to sell 2 photo books of the same thing is absurd. Before I left the local Costco store, I was told by the photo lab associate that I could return what I don't want and be refunded of the amount. Before I made the decision to return the unwanted photo books, I called the customer service and asked for a resolution, and was told to go to the local store return the unwanted photo books. So I go back to the local Costco store and requested a refunded of the unwanted copies and was told that is now how it comes - 2 packs. So I get a run-around and no resolution. I asked how I could order photo books of 8x11 size without a copy and was told that only way is to order the 12x12 size. I would like a refund of the photo book copies I don't want.

On February 17, 2018 I bought the Fresh wild pacific COD at Costco (Location: 900 South Harbor Blvd., Fullerton, CA 92832) for dinner on around 5:xx pm.
As soon as came back home, I was trying to cut and surprisingly found a worm on the fish. Immediately I took the video and the original package is now kept in my freezer.

I thought Costco Food Safety was very reliable and now I'm very unhappy with your food safety control, and I'm scared to buy fish any longer. I want to know what this worm is, any poison, lay eggs, etc... this worm dies when cooking? then what temperature? I'm not sure if salmon will be safe to eat. Salmon is my favorite and I buy it at Costco frequently and I had enjoyed it a lot so far, but if those worms were in salmon and now I feel like I am vomiting.

I don't know how FDA or heath department regulates regarding worm in fish like this incident. My two sons and I are very unhappy with this incident and shocked. Just refund $15.50 may be not enough for us at this time.

Date of Incident: 02/16/2018
Costco Location: 5301 Almaden Expy, San Jose, CA 95118

In Costco, I have generally seen people tasting Grapes from grape box. There is no sign that says I cannot taste. I have been Costco member for 20 years and I have never ever had someone tell me this is wrong.
Today when I was checking out, I was give additional two grape boxes. The employee told me that I have to buy it since I tasted it. She was very rude and said that in future my membership will be cancelled If I ever found tasting grapes. I was forced by the grapes box which was very sour and was also threatened of cancellation of membership.

To whom it may concern,
My name is Ruby Salas and my Costco member number is [protected]
The day I applied for a regular Costco membership card the lady that was helping me insisted I apply for a credit card and I would receive a $60 gift card. I asked her if I would get the gift card right then and there to which she replied "Yes! As long as you apply and you can also upgrade to a black card which you can get back 2% with a purchase and get it st the get of the year and so on.."
I did let her know I wasn't interested because my credit was low and I didn't think I get approved BUT if I get the $60 gift card and I do upgrade then it's like paying nothing out of pocket, so why not!? I ended up applying and come to find out once all said and done she tells me I should be receiving my gift card in the mail in 5 weeks even though I didn't get approved. I was so mad because she already up graded my card to the black card and had me pay and kept telling me that I would get my $60 but I didn't at the end. The manager came to speak with me and also assured me I was getting it in the mail. Fastfoward to 5 weeks and I call the store to let them know and they tell me wait another another 4 weeks. Well, I still haven't received it and when I went to the store to speak with a manager they told me to submitted a claim. He also told me I wouldn't get the gift card because I wasn't approved. I would of never ran my credit through if i knew it was based on approval for the gift card, just figured I'd get something in return with it. Usually some stores offer something even without approved credit.
Costco address: 5101 business center drive
Fairfield, ca 94534