Costco
Reviews and Complaints

Bought two pair of prescription eyeglasses in June 2015. Sunglasses kept losing screws to frames - 6-7 times. Went back to my old sunglasses. Worse, regular glasses with premium frames had one frame arm separate from main frame. It was glued on rather than screwed on by manufacturer; something new to me! Took both pairs back to Boca Raton FL store. Clerk (Maria) said "out of warranty, " plus no identical frames in stock or at any stores. And I thought Costco buyers only brought in high quality merchandise...I am VERY disappointed and now think far less of Costco "quality"

I joined the Queen's Costco in August 2016. So this was my first visit to the store. I had difficulty trying to find the correct exit with elevators. Exit sign said to Galleria. That exit had steps. I do not ambulate well, especially up stairs and trying to lift a wagon. I went back to the entrance to asked if there was way to get to the elevators without going up steps. There were 2 gentleman standing there. I tried to get their attention for help. They clearly ignored me. So l got closer and a man in white sweater talking a Costco worker raised up his hand. So l went to the exit staff and they told me l had to go back the same way came. I saw a man dressed in black and asked him if he worked here. He said he works on the elevators. I asked if there was a way to get to the elevators without using steps. Apparently their was not. He was kind enough to pull my wagon up the 3 steps so l could use the elevator. Is there a way from the Rego Park store to exit without using steps?

I recently learned that if you date anybody who gets hired or works in the same department as you while you are on probation or are seasonal, you both will be immediately terminated. As an employee of Costco with friends inside the business, I believe that is a bad protocol. Promotion of family should be key and acceptance that two people are dating or together should be tolerated so long as their relationship does not interfere with their work. It should simply be standard practice that a known couple in the same dept showing affection at work will be warned then suspended then terminated, no matter where they stand in terms of employment.

I took my car to Costco in Schaumburg, IL yesterday for tire rotation. When my car was done n delivered to me i saw cap of tire on driverside was missing . I saw it inside my car. I asked the technician there about it. He said it was not staying and falling off. I told him it was perfect when i left car for rotation. Manager said oh many times when we take caps out they break.

This is not right. Its was their mistake n i have to bear the expenses of buying new cap .

I expected some kind of refund on that. For no reason i m imposed to pay for this expence.

I dont expect this type of service from Costco.

My mom and I have been going to the century/ Inglewood location for several years. Let me start off by saying that in general, they don't have the friendliest staff. We live in downtown Los Angeles, but we are comfortable going to this location because we used to live nearby. My mom has been a member for over 10 years. Our experience is usually pleasant, but today 11/22/16 we went to shop for our upcoming thanksgiving festivities. It's bad enough that the shopping experience is usually stressful around this time. We were buying around 400 dollars worth of stuff. The cashier named "Nancy" was extremely rude! My mom accidentally brought the wrong membership card (my dads) but that has never been an issue before. They are under the same account. But this woman was extremely rude emphasizing that she shouldn't be letting us use that card because it wasn't her name on the card after ringing out every single item. When I told her that they were on the same account, and that it's never been an issue before it was as if a child talked back to their parent. She became infuriated and said that it was in the policy and she was calling over a supervisor. I told her that we were just trying to pay for our stuff, and she was adamant that she shouldn't be helping us out (even though my mom is on the same account). So the supervisor named Porsche came over, and pretty much reiterated what "Nancy" which I can't even be sure if that's her name since she wasn't displaying a name badge, said. That was extremely unprofessional! Nancy was arguing with me and supervisor Porsche instead of handling the situation from escalating was enabling Nancy. They didn't take into consideration that there was a long line, and that it would make better business sense to just finish the transaction. All that was left was to pay! She took us to the side as if we were criminals to search up the account. It took about 1 minute to look up the card info, and back we went to the same cashier. I was really upset by this time because not only were they wasting my time, they were wasting the other people in lines time too! Nancy was taking long ringing us out because since she voided the previous transaction, she had to re ring everything out again. She couldn't get it right, she totaled 7310.Then she tried ringing it out again, and again, and the worst part was her attitude. I had to make it clear to her that she wasn't doing us a favor by doing her job, and she remained arguing with me the whole transaction! She ended up calling her supervisor Porsche again, and she tried blaming another employee for her lack of training. All in all, the transaction took about 30 minutes to complete. I am really upset about the lack of professionalism, and how they handle situations. whats more upsetting is the fact that I can't find the contact to directly complain about this situation. My whole family, friends, and I are never going back to this location. And quite frankly, I don't think I'm ever renewing our membership again. At this rate, I might have to check out other competitors.

I have been a Costco customer since 2000 & spend tens of thousands of dollars each year during our 5 month stay in Naples Florida.
I used an American Express card during all that time.
I am told now, both by your staff in Naples & by Citi Bank, that because I cannot provide an American Social Security Number (as a Canadian citizen, I am not eligible for one, & it is illegal for me to provide my Canadian S.I.N.)
Surely someone in your Company can address that issue. American Express continues to provide me with a card with a Credit Card limit of over $20, 000.
I'm sure you have access to my Credit Record with Costco. My Costco Membership number is [protected].
In my view, I am being cheated out of hundreds of dollars of benefits, because of your lack of insight into not recognizing this problem.
Fred Berlet
email [protected]@gmail.com
US address 10 Seagate Drive, Condo 2N
Naples Fl. 34103

My husband and I have been a Customer Member ([protected]) for over 20 years. I am black, educated (with a Masters Degree in Accounting) and I have always shopped at Costco and my purchase records would bear that out. On Monday November 20th around 8:15 pm I went to Costco Warehouse number 374 to make some purchases as I have always done. I had my coat on as it was about 35 degrees. At Checkout this particular cashier refused to start ringing up my purchases she first wanted to ring up my coat I had on which I purchased two weeks earlier. I was shocked and I said no. She started insisting loudly and belligerently to have her ring up the coat first. After I adamantly refused and asked her why she wanted to again ring up the coat I had purchase on November 5th, to which she replied that since I still had the tag on my coat that was zipped down half way exposing the tag at the back I had stolen it. I told her I never thought of removing the tag and it was inside the coat. Beside, there was no posted or written policy in the store to do so. She started talking loudly again implying that I had stolen the coat. I asked her why she was profiling me and because I am black. She insisted that she would not serve me until I took off the coat and paid again for it. I stood my ground because by this time I was deeply embarrassed and annoyed. I said to her why would I steal a coat and leave the tag hanging for you to see. I know she is a cashier but common sense should prevail. The first thing one would do if the coat had been stolen is to get rid of the tag. Why would I want to leave a tag on a coat exposed if it has been stolen to go through such embarrassment. That is absurd! I yelled back at her and asked for the store manager at the time. They both did not know what to do until I suggested for them to check my purchasing history as recently as two weeks ago. That was when they started scrambling to do something. By this time the people behind me in line who were all white were ganging up against me confirming that I had stolen the coat. I yelled back at them because at the time I was the only black person in line. Nobody came to my rescue. I then suggested to them to check the video surveillance and it will show that I walked in with the coat and never went to the coat area while I was in the store. I don't understand that a store like Costco which I have always admired and given rave review on every major site could not have a policy in placeto address such mishap. Anyway this situation went on for about 20 mins before they finally pulled up my purchase history showing that I purchased the coat on November 5, 2016 along with two other coats totalling $214.93. By then I had been thoroughly embarrassed and gotten in a shouting match with couple of white people behind me. They even tried to call the police on me. For me, I am deathly afraid of the police knowing of the current wave of senseless police killings of minorities especially black people for mostly standing up for their rights. I said to one white lady who was 20 ft behind me and was not privy to any of the conversations threatening to call the police on me. I told her she would have killed me herself if she had the opportunity but it is easier to call a dirty cop to pull the trigger on me who was innocent of the charges. One guy who was directly behind me even assaulted me by shoving me. Why would a place like Costco allow a customer of over 20 years be treated this way. Why would a white man have the audacity to put his hands on me. I have evidence of my purchase which matches the sku number on both the receipt and coat. I need this matter to be throughly investigated immediately and appropriate actions be taken before I seek legal action. I know we are living in a different and tenuous political climate where racist have been given the licenses to be racists, but I believe Costco whom I have always loved and given my business should not stand for this assault and discrimination. I will give your company a chance to do the right thing for now. I already spoke with the Store General Manager Melody who promised to pay for my next year's membership fees. For me that is not enough. I am an accountant and I could have lost everything last night including my life if the cops had been called on me because of an uneducated misguided cashier who willfully profiled me for theft and did not know how to de-escalate the situation. What happened last night shouldn't have happened especially from a company like Costco. I await to hear from you as soon as possible. I intend to contact every board member of Costco and any news media outlet that would hear my complaint until it is resolved.

I spend more than your average customers, I know this due to the large rebate check I receive every year (2% back, use to receive more with my Amex). I want to say that whoever is making decisions for the store in general, as far as products that are sold in the store, are making one mistake after another! I have had to return more products this past year and a half than ever in my life. Thankfully you are ok about returns, however if I were to actually return everything that I have been dissatisfied with, the return counter associates would be more rude than they already are!

I purchase just about everything I can from Costco, that may be changing, seeing the quality going downhill! I purchased an office chair (that broke and started coming apart after 2 months), am now on my 4th wireless printer (the HP 8625 I think)..this one seems to be very intermittent as far as being compatible with the HP computer I purchased from you as well. Don't get me started on your choice of home appliances, when I saw that you were selling LG, I knew things had gone south...Have you just stopped caring about integrity, or you just go with the cheapest product around? Honestly, the towels are inferior compared to what you use to sell, but now, the topper for me is the Nikon camera I received for Christmas last year, now I find out that you know there are problems with this camera, probably just like everything else I purchased and you're just banking on the fact that people will just keep these items? Well, Costco has been my go to for years, I can tell you with enough negative publicity you can go downhill so fast, the integrity of the Costco brand is now questionable. I never thought I would think this or say this, but after 25 years, Costco is making one bad choice after the next...Who is doing all of these deals, you are going to have so many unhappy customers, your reputation will mean zilch! I guess this is how companies go out of business and for you the writing is on the wall if you don't go back to what got you where you are, QUALITY at an affordable price, first and foremost, for goodness sakes, your prices aren't even the best anymore, now I am having to actually shop around, and guess what I am finding better deals on the exact same items...While you shrink not only the size of your boxes of Graham crackers, you are also shrinking the crackers...Your customers realize all of this. On top of the recall letters I receive every other month for the frozen food that I have purchased..Why aren't you sending a refund along with the recalls? Since I am expected to either come in to show you that I have the food or just toss it? That's ridiculous, you know that I purchased the items, so you need to send a refund for what you're expecting me to waste my time coming into get a refund for? So, now again this year, you have a very small selection for your Christmas items and they aren't great toys...Who is doing your purchasing, you are missing your prime shoppers like myself, and believe me you're going to be stuck with items again due to the choices of what you're selling! Maybe you should do a customer satisfaction survey and find out what we want and what we are unhappy with..Don't go by Consumer Reports, because they are full of it! Talk to your actual customers that spend the most in your stores!

I live In Ottawa, Canada and frequently use the Kanata, Ontario store. I arrived for "first come first served" winter tire installation on Thursday Nov 10, 2016 at 6am. I was expecting to purchase two new world get tired and use two of my current tires. While there the technicians indicated that none of my current tires were acceptable. They refused to install the two existing tires but did not have them in stock. So I requested that they install the current ones until the new ones were available. They refused that and finally installed the spare tire along with one of the current winter tires. At that point I was told the replacement tires would be shipped on a "rush" and might be there by the afternoon. A week later I had heard nothing and tried calling the tire center but never got an answer. Then two days later we got our first snow storm of the year. I was still driving with the spare tire which had almost no tread and was not suitable for winter. It was extremely unsafe. I finanlly decided to install the old winter tire myself. I called today and spoke with someone in "administration" who said they would get back to me within 10 mins. 4 hours later I had heard nothing. I have included photos of the tires. I did not think the original tire was in such bad condition and the technician has put myself and my family at risk with a poor decision and a lack of follow-up to get the new tires installed on my vehicle in a timely manner.

An elderly, short, door audit employee was giddy to find that the cashier had forgotten to scan the Kleenex I tried to purchase. Boston Heights store #1226 at 3:30 pm on 11/20/16. She said "I won't make you go through the line again. You need to go to the customer service counter." Of course she kept my receipt and I waited five minutes for a clerk to show up to "help" me. I then waited another 5 minutes in line st the door for a second time. I will not return to that store, it cost me 15 minutes I didn't have.

I purchased this hamburger meat from Costso yesterday expecting dinner today. I happened to go into the kitchen while it was being prepared and the flesh meat was beautifully on the outside for the customer unable to see the older meat on the inside. True deception what are your customers as well as I purchasing. I of course questioned everything else I purchased in the meat catagory yesterday as well. I renewed my membership yesterday as well having second thoughts about a store I've been shopping at for many years. I patronized the Costco centennial hills location.

On Nov. 17, 2016 I was eating some Kirkland Bacon Crumbles when I bit into a piece of bone or hard plastic and fractured a tooth and cut my tongue and cheek. The Kirkland Bacon Crumbles were purchased at your Tucson store on Costco Blvd.

On Nov. 18, 2016 my dentist made the emergency repairs to my tooth until he can make a crown to permanently repair the tooth. We have retained the offending piece of foreign material and the broken tooth. My dentist indicated that the total cost to repair and replace the tooth will be about $2, 500.00.

My client number is [protected] and my name is Wayne Mejeur. My address is 13272 N. Heritage Club Pl. Marana Az. 85658. My e-mail address is [protected]@comcast.net, My phone number is [protected].

My desirable resolution of this complaint, is at minimum that you pay the dental bills for the repair and replacement of my tooth

This morning (11/19/16) around 9:30am I walked in Costco with the intent to switch over from Sprint to Verizon wireless. I needed to get some information as to how to proceed. As soon as I approached the person in charge (male, African American, Youngish) he looked away, his facial expression was totally unapproachable and unreceptive and unfriendly. Clearly did not want to be bothered. I even asked if he was in charge of the booth. He sourly answered yes. Quite annoyed by that first impression I asked if he was able to help me but frankly it was too late for me. His negative energy was palpable. I politely walked away telling him that I was going to come back later. I never did. I have to go back on another day hoping that someone more helpful and professional be at the booth. Costco provides such a customer-friendly environment that people like this particular guy really stand out. I as a customer don't need to be annoyed first thing early Saturday morning either. I really appreciate it if you look into this. Thanks

I wanted to join Costco on the $55 plan. They kept telling me about the higher-priced plan and all the benefits. They did not mention the $55 plan until I told them that I heard they had multiple plans and I wanted to know the prices; they gave the same speech 4 times. I said I wanted the $55 plan. Then they asked me why I did not want the hight priced plan. When I came up with some random reason, they started to argue with me and went over all the benefits again for like the 5th time. I was there at least 20 minutes, and finally threatened to leave, at which point they finally let me sign up on the $55 plan. I haven't seen people this pushy since visiting a used car lot a decade ago. Why does it have to be so incredibly difficult to sign up for their $55 plan?

So today I went to the Costco in Silverdale, WA. My husband and I picked up a bottle of wine and when we got to the registered we both pulled our IDs out. The employee there said they only needed my husband's because he is the one that's a member. Well, right when he was about to swipe his card I handed him my card to pay for our items. AFTER the transaction the employee pulls me aside and says "Dont do that next time because he could lose his job" Excuse me what? So you guys saw me give him the card, went through with the transaction, and then wait until that point to tell me not to do it again? If you knew he was gonna lose his job over it you should say something beforehand. Like "Oh Im sorry he has to pay" Not try to reprimand me like I purposely did something illegal or was trying to get him in trouble. I DIDNT KNOW!

On November 9, I was returning home after surgery in Tacoma and in a lot of pain. My wife was driving us home. She took a prescription for pain medication to the pharmacy to be filled. She had to stand in line for 20 minutes. Then it took 30 more minutes for the pharmacy to fill the prescription. The doctor said they could not fax the prescription to the pharmacy because Oxycodone is in a special category or restricted drugs. In addition, that pharmacist was rude to my wife. Today I was at the pharmacy again standing in line. Twenty minutes later, I finally got to talk to one of the clerks. Waiting in pain is no fun! Costco should either hire more people or build a store in Olympia where there is none to take pressure off the Tumwater and Lacey stores.

Me and my son (12 years old)went to Costco on Nov 8, 2016 for his Pair of Eyeglasses. We select the frame from Costco and transitional lenses in brown color. They told us it's going to be ready within 7-10 days. Yesterday which is on Nov16th I got a phone call from Costco that my son glasses are ready to pick up. We went there to pick up the glasses, but it was wrong frame and incorrect lenses. After waiting for 9 days it's not still there due to carelessness and irresponsibility of optical department.
My son old glasses lenses number has huge difference as compared to new lenses numbers. It's very hard for him to focus in school due to not having right lenses. He is suffering everyday.

I would like to get my refund back that I paid for my son glasses, but I still need the glasses for him.

Please take action against this carelessness, so nobody have to suffer like us.

Incident date 10/23, 10/24/2016.
During travel to Texas, two credit card transactions were refused, while a large transaction at Costco, San Antonio was approved. On returning home, I received mail and telephonic information that I must call to take a " block "off the card. On calling I was told that I must notify the card company if I planned to use the card away from home. I could not obtain a mileage radius. I then explained that a Costco charge from the same geographical area had been accepted and was told "...well, that's Costco...".
Since having my card "restored", I have been frequently been having to provide additional proof before the card is accepted.
Overall, I rate the service as very poor; not even close to expected Costco standards.
I was told by citi Visa that their policy was set, and it would no good to complain to Costco, since they handled those complaints.
It's nice to use one "main" card. Unfortunately, I will now need a different card as backup when I leave town.

I have been a Costco member since 1993, for the first time in 23 years I have returned a defective couch purchased on line, I set up the return over the Phone with Costco, and they arranged for the pick up at my house.
Two months after the return I am still waiting for a $3200.00 credit on the couch, I have been told so many different stories by the costco customer service representative, they finally told me that the wrong credit card has been credited and that I need to wait 90 days in order for Costco to understand were the money is, mean while I have no money and no couch.
Apparently Costco did made a mistake with my credit and they could care less about my money and credit.
I don't know what to do anymore, I have called a local law firm and they suggested to bring the case to small claim court in order to get my money back.
I couldn't believe that a company like costco needed to steal my money. I have my kids seating on the floor in order to watch TV because I don't have the money to buy another couch unless costco reimburse me.
This company is a 100billion dollar company, and they stole my couch money.
SHAME ON YOU COSTCO...

False advertising. The offer that promises 9 free months of HBO Now is included with the purchase of more expensive Samsung televisions is deceitful.
The promo card included with those televisions provides a Samsung promo link that does not work. Even after registering the tv, the link fails and states that the serial number is invalid. This happened both to myself and a family member who separately bought a similar tv. Multiple attempts to retry were futile. Calling Samsung customer service was met with over 30 minutes of wasted time with a barely English speaking resident of Infia, who had no idea what I was talking about. Same thing with the family member who also wasted nearly an hour and getting nowhere. I complained to Costco.com, who stated that the alternative is to return the $1800) set, but no help and zero interest in helping solve an issue in which Costco is facilitating bait and switch.