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1.1 42 Complaints
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Crackle Complaints 42

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B
7:01 pm EDT

Crackle crackle has a commercial every 7-8 min

We canceled our cable because of too many commercials. Crackle has a commercial every 7-8 min. Very irritating. I realize it is a free movie channel but you think they could spread out the commercials to every 20-30 min. There is absolutely no reason to have the same Crackle commercial so often. Not worth it... We will stick with Netflix!

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Braindead2
Austin, US
Dec 07, 2017 7:44 pm EST

A few commercials be alright, but one every 10 minutes is rediculous.

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Kiana1
Waikoloa, US
Apr 23, 2013 4:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crackle...is worthless...they get you on first two episodes then on the third one they bombard you with commercials. Between buffering and commercials all you get is approx 5 minutes of viewing the show. Its really sad how this company is promoting their business..not very good strategy. Not worth the headache!

ComplaintsBoard
W
5:21 pm EDT

Crackle this is a throw-back service and isn't worth your time

I hate watching TV because of the commercials. I tried watching a movie on Crackle. The selection of movies was OK, the video quality fine, but the interruptions were just as annoying and intrusive as TV. I'd rather pay Netflix than watch this ... I tried it once ... and this is all I could stand. This is a throw-back service and isn't worth your time.

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B
Bruce Oakes
US
Nov 11, 2018 5:00 am EST

Crackle now has 5 commercials every 10 minutes.
Very annoying!

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B
Bruce Oakes
US
Nov 05, 2018 2:37 pm EST

Commercials are WAY louder than the programming!
Very annoying!

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FastEddie760
US
Nov 01, 2018 2:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Well, thought I would give Crackle a shot. The frequency of ads are absolutely insane. Literally 3-4 minutes of ads every 10 minutes of watching . It destroys the experience of watching a movie. Not even worth it for free. I removed and blocked the app.

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Denprat
US
Oct 14, 2018 4:53 pm EDT

It's worse than regular network television

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Looneybk
US
Aug 16, 2018 1:05 am EDT

For the past two months CRACKLE has not updated its selection in movies as before every month there would be new movies and now it's been the same with no changes what so ever. Kind of disappointing at this moment I really liked the movies they would have, and now it's like stuck for some reason. Plz do something guys CRACKLE NEEDS ATTENTION ASAP

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Crystal Sinesh-Peery
US
Aug 15, 2018 11:27 pm EDT

Every time I am logged on and watching a movie the mix it up Fanta commercial pauses at the end and when I refresh the screen or hit play the commercial will play again and again. Please fix this issue or just stop running it.

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Overview of Crackle complaint handling

Crackle reviews first appeared on Complaints Board on Apr 13, 2011. The latest review commercial frequency/bad placement was posted on Jul 12, 2023. The latest complaint adult ads (r-rated) during pg films was resolved on Feb 28, 2014. Crackle has an average consumer rating of 1 stars from 42 reviews. Crackle has resolved 1 complaints.
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  1. Crackle Contacts

  2. Crackle phone numbers
    +1 (415) 877-4800
    +1 (415) 877-4800
    Click up if you have successfully reached Crackle by calling +1 (415) 877-4800 phone number 0 0 users reported that they have successfully reached Crackle by calling +1 (415) 877-4800 phone number Click down if you have unsuccessfully reached Crackle by calling +1 (415) 877-4800 phone number 0 0 users reported that they have UNsuccessfully reached Crackle by calling +1 (415) 877-4800 phone number
  3. Crackle address
    10202 West Washington Boulevard Harry Cohn Building Suite 2141, Culver City, California, 90232, United States
  4. Crackle social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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