Craft Holsters
Reviews and Complaints

I have 4 decades of professional experience with firearms and holsters. I ordered fromm Craft not realizing where they are based The holster came in way too tight. When you handled it, oil or some kind of residue would come off on your hands. The inside was rough, stitching had exposed ends. Both of which will damage the coating of your weapon. They want you to put your weapon in a plastic bag. Shove it into the holster for a 24 hour plus break in period. What? That's ridiculous. Holsters are poor, poor quality. Customer service is horrible. Returns? Ha, forget that. I just wrote it off as a $200.

00 mistake. Oder from them and you will be making a mistake. If you notice, there isn't any place to leave a review on their website. Hmmmmm, wonder why?

How you rate them as great customer service is beyond me. No customer service would be better than what they have. Great customer service is like, literally EVERY OTHER company I have dealt with. Period.

received wrong holster. holster was a terrible design to boot. they are impossible to ccw with and draw terribly if you can draw them at all. customer service was happy to tell me they wouldn't refund it and told me to give it as a gift. they charge 25% for restocking which is obscene. maybe if the quality was actually at the level of custom but they clearly aren't and couldn't fit it for my needs just because i had a light. Save yourself the trouble and get an actually custom made holster. it will be cheaper, better quality, and the customer service won't blatantly tell you they are happy to screw you.

I ordered a holster w/two cant positions for my Sig Saur 45 Cal with a rail. You sent me a very short holster> reference # 542073. The gun is a 1911 Style that is approx 8 inches long, with a trigger guard that is 2 in long. It is a Sig Saur P220 Elite. Request a return label and send me the correct holster for my gun. It sure is hard to talk to your customer service on the phone. The info I provided was correct, it is just that the holster is too short. thankyou, Ruben Gutierrez

Ok most of the indentions isnt where they should be the one for the barrel is on the side of it below the slide then theres almost a 3/4 inch gap between the leather and trigger guard i can easily stick a finger on each side at the same time in pull the trigger this holster definitely wasnt fit for my gun ive reached out to them will update when i hear back from them to see where it goes hopefully i can get a replacement or refund its really nice leather they use but not happy one bit with the production of the holster hopefully they will get someone that actually knows how to make a proper fitting holster or cares about their work to make me another one because whoever made mine obviously didnt care about fitting it the right way

I want to order a holster and belt from a real person, not on line. I have questions that can't be answered on line. Also, there are several discounts advertised and when I ordered the belt it added the smallest discount.

Also, I googled their phone number because the site link that they emailed me had a phone number but it said I could only email them. What good is a customer service phone number if it only gives an email address.

Finally, I googled their customer service phone number [protected] and it was a bogus recording for a Free Walmart Card?

With all the Scammers out their today I am hesitant to purchase anything from a company that will not give out a customer service phone number.

I really wanted to try the new holster and belt.

I ordered a holster and selected standard shipping. I am not in a hurry. Then I notice in an email that it is being shipped express which I didn’t select. At first I thought that maybe they upgraded my order for free but no, they changed my shipping when I ordered it and I did not notice. I emailed them about it and they never acknowledged my complaint. I don’t trust a company that operates this way. A mistake is possible, and I should have double checked my receipt they sent. But then not even acknowledging my complaint is a red flag that this company cannot be trusted.

They claim to be a custom shop, they lied, they promised a certain delivery date, they lied,, the holster they sent I couldn't get my gun in with out jamming barrel end into floor, they said soak it in alcohol put gun in plastic bag , next day, same thing, they said do this again, next day, same thing, this company will rip you off,, no refund, they kept my money.

Order # 460570 could not be delivered as promised. 3 to 5 business days. Even though I paid the additional delivery charge. I tried to cancel the order on line and via telephone. There was no telephone resoponse and on line did not give me a way to cancel. I am contacting visa to refute the charge on my credit card.

Order # 460570, requested ship date 6/11/2022. Gary miller 20414 n. 33rd avene. Phoenix, arizona 85027

Took a month to get conformation of shipment which was heading to the wrong state. Contacted Craft and was told I would likely never see the holster as there was no way to track the shipment. When I asked for a refund I was offered 15% off a new order. The holster managed to make it to Washington rather than Delaware. I followed the break in procedure only to find the female side of the thumb strap snap had scratched end to end the slide of my new Sig 1911. Craft has refunded my purchase and has not responded to numerous requests to repair my gun.

On February 3, 2022 I received my black cross draw holster for my sig p365 xl. This one was in stock and received before the Glock 30 cross draw I ordered and should receive in March 2022. The strap will not snap. It appears that the snap could have been located in either of two holes and looks like it was installed upside down. At first I thought it was a break in issue but the pistol is seated as far down as the trigger guard will allow. Otherwise it is a great holster. Love the comfort, fit, etc.

After waiting weeks for a custom holster I finally received it. The stitching was very good, the black finish was good, The imprint around trigger guard was so-so. The imprint on the top side of the cylinder was horrible. It appeared a three year old used a scribe to outline the cylinder, just a heavy deep crooked gouge. Sent Craft a clear detailed picture, then had to send them another picture...No Response.

The gun does not fit in the holster, the holster is too small for the gun. I have left 3 phone messages, and sent Emails and nobody has gotten back with me. My phone number is [protected]. My email is [protected]@hotmail.com. i need to return the holster for a refund, this is the second time this has happened with you people. I don't believe you know how to make a crossdraw holster...

I have been looking for a decent holster for my H&K USP .40 for a couple years and came across CraftHolsters.com. I reviewed their offering and decided to give it a try for the shoulder rig. As it is a custom hand made holster rig I was aware it would take at least a month. Well it did and when I finally received the product I must admit I was impressed. I found that it was well worth the wait and I am extremely happy I decided to have them make it for the pistol. My only regret is I don't know how to get rid of all the other holsters I had purchase for the gun because this is it. Fits like a glove, comfortable to carry and the quality is top tier! I not only recommend this company but will replace all my holsters for various pistol using them. If you are on the fence about ordering, from my experience, you can't go wrong with these folks!

Well, I finally received my Craft shoulder holster, BUT it was worth the wait. I have tried, bought, bought and returned many shoulder holsters over the years and could never find one to satisfy me. THIS IS THE ONE. Wonderful craftsmanship and very comfortable. Also good looking.
If you order one of these rigs, make SURE TO READ THE VERY INFORMATIVE newsletter inside the box it comes in. The newsletter walks you through every step that is necessary to "break in" your rig. Trust me, read this and save yourself a lot of aggravation because when you get your holster IT WILL NOT FIT. The tolerances are that fine. You have to work on it, but I got mine done in less than a day and six hours of that was the first step with a PLASTIC BAG. I know, but trust me.
After getting everything broken in and my pistol (unloaded) and mags inserted, I discovered another nice feature. The rig harness is EASILY adjustable and I haven't even tried the four way variations of using the holster.

Satisfied customer, J Kevin Curry

First thing... This is not necessarily a complaint since I am quite happy with the holster. It was definitely worth the wait for a custom made piece of equipment that my XD45 fits in perfectly.
It only took about 15-20 minutes to get it adjusted to my comfort level and it I absolutely love it! The straps for the extra magazine and the firearm itself are quite rigid but that is to be expected on a brand new holster. Just a matter of getting broken in.
I've worn it a few times since I purchased it and it gets more comfortable every time and I am getting more used to it as well, it almost feels like a part of my body.
I honestly do love this rig as I found that a belt carry holster was too uncomfortable and an unnatural draw that I had to raise my arm up way to high to get the pistol out. With the drop leg holster the pistol is at arms length, right where the hand naturally falls when walking, no awkward tweaking of the arm to retrieve your firearm. I've seen some negative reviews of drop leg holsters being to uncomfortable but for me this is exactly what I was looking for.
There is one thing that I would like to point out and I'm hoping it will go away once it gets broke in a bit more, when I am walking it has a slight squeak in the two clips that connect the belt loops to the holster. I've included a couple photos, one is my pistol in the holster ( excellent fit by the way) and the other is the clips where the squeaking is coming from.
Thank You Craft Holsters for a quality, custom made holster!

I recently purchased a beautiful black leather holster from Craft Holsters on 9/27/2017. Prior to my purchase of the holster; I emailed back and forth with the staff from Craft Holsters with many questions regarding the specifications for my new holster. The staff was very welcoming and helpful with answering all my questions. They also answered all my questions in a timely manner. After receiving my new holster in the mail. I was amazed at the detail and quality of the holster. It really does fit my gun "like a glove". The holster is durable and strong. They holster exceed my expectations and was worth the wait. So, then I also purchased a black leather belt from Craft Holsters on 10/23/2017. The belt was also made of leather to the same quality as the holster. I would recommend this company to anyone. You will truly get a quality product.

Dear Craft Holsters, Before purchasing your IWB holster, I did extensive research online. It seems that your company had some miscommunication in the past, but I decided to take a gamble given the low price and apparent high quality of your products. I’m now happy to add my stellar review - 5 stars! Even though you’re based abroad, ordering process was not complicated at all. You clearly stated at your website that it would take 6-8 weeks to receive due to it being personally hand-made to fit my specific handgun. Throughout the process your communication was excellent and the ability to view order status online was great. 2-day UPS shortened the process by a couple weeks, and I”m very pleased to report the IWB holster is exactly what I was hoping for. Thank you.

well, I would like to say thank you for the holsters, customer service and keeping me posted on my order. I am very satisfied with the craft 100% ! Very true to fit and awesome leather craftsmanship was put in to my holsters. My 357 Ruger GP100 is very very snug and will take some break-in which is great. My shoulder rigs are very comfortable and practical. My SIG P229 holster is the best holster ever! I now do not have to worry about a gun falling out of a holster while laboring around. I believe a true holster should not inhibit a person from movement. No more searching for the perfect holsters. Thank you again for the great product. I will do my best to brag up the perfection on these and push my friends to try it out. A holster for the next gun that I am gonna to buy will be definitely from the Craft. Hans S.

well, so my name is Karl and I am a law enforcement officer. I come from Alaska and want to share with you my experience regarding the holsters offering by the website: craftholsters.com It seems there are some people who were a bit disappointed and I asked myself why is it so as I am very happy that I decided to order the leather holster from them. My holster is an more average, very nice, leather holster with a perfect fit for my Ruger P 90. I realized the people who were disappointed were so disappointed because they do not buy the holster and have no personal experience with their products and services such as their customer support. I had no problem at all and I had even so positive experience that I would order from them again. All the best. Karl

I will always recommend the Craft Holsters. I belong to a private gun club with about 150 members. I will recommend you to my fellows. I have a great deal of respect for how you treat people. I haven’t seen that in years. I want to let you know that your custom made holsters, especially the "It. 92” model are perfect. Superb...Thank you for the good job you made for me and my brother Joseph, he was also very satisfied with the belly band. Looking forward to do a business with you for the next time

I'm extremely pleased with the products you sent me. I received my parcel yesterday. The fit on my pistol is absolutely perfect. The quality of the leatherwork is extremely good. The fit and comfort, particularly the shoulder rig simply could not be better. Lastly, your selection of custom made holsters is amazing. I carry a Smith and Wesson P990L which is their license model of the Walther P99 with a few small differences. Finding good leather for the Walther is next to impossible with any of the other manufacturer's and anything custom fitted to the Smith and Wesson model simply doesn't exist, so I am happy you made such a great holster for me.